181 comments found.
Hello, does this theme support PHP 7.1? I updated my site’s host to PHP 7.1 and it seems to break the Testimonials section.
Hello! Unfortunately, this issue is going to take extra attention. Please submit a request to our support team and attach the link to your website, admin details. Our support operators will investigate it and provide with reply in the ticket. Thanks in advance!
as I can recolor the active menu
Dear Customer, Please submit a ticket for our tech guys using this link https://themerex.ticksy.com and provide us with the link to your website. Also could you please be more specific about your request? Our support team will investigate the issue and provide with helpful instructions. Have a nice day!
Hello,
i have issue with Active menu, how to set it up ? current menu to be colored as normal menu.
Thank you in advance.
Dear Customer, Please submit a ticket for our tech guys using this link https://themerex.ticksy.com and provide us with the link to your website. Also the screenshots are much appreciated. Our support team will investigate the issue and provide with helpful instructions. Have a nice day!
In case you recently could not use our ticket system and had issues submitting support tickets, please do not panic. All you need to do is either to try creating the ticket again or to send your request to _Presale questions category which does not require purchase code verification. Unfortunately, the issue occured for reasons beyond our control, though we continued assisting you in comments and pre-sales tickets all this time. Please take our apologies for any inconvenience caused.
Hi guys, any advice on how to update VC to version 4.12? Thanks
Hello! Please contact our Support team clicking on “Get support” button on the same page. We will send the newest vesrion gladly! Bets regards
Hi, thanks, we are getting “Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.” Do we really need to extend the licence to keep the theme up to date. We dont have any issue just need an update?
Thanks
Please submit the pre-sale ticket and we’ll provide you with the updated plugin.
the support of Grecko theme, solve my problems in a fast way, thanks
Dear Danilo, Thank you for the review! It’s much appreciated! Best regards!
Why hasn’t the Revolution Slider been updated since version 4.6. It’s almost 2 years old.
Dear customer,
We appreciate you feedback! Your theme was created for the particular version of Revolution Slider plugin. Unfortunately there is no any option to update your theme structure right away to use the latest version of the plugin. Our developers do their best to implement this feature as soon as possible.
Please feel free to reach us back if you have any other questions. Have a wonderful weekend!
The version included with your plugin is 2 years old and has known security flaws. According to the plugin developer you are supposed to release updates so that a version without the security flaws can be used. I think it is very irresponsible to not tell customers that the plugin version included is from 2014.
I would like to amend my last comment. The security flaw I was referring to was not from the version included in this plugin. However including 2 year old version plugin is still not cool.
Dear Customer, Please submit a ticket for our tech guys using this link https://themerex.ticksy.com. Our support team will send your the latest version of Revolution Slider plugin. They will also provide you instructions on how to use this plugin with your theme. Have a nice day!
Hi,
in your latest update you say that all plugins updated to latest versions but Visual Composer isn’t updated. Can you update it as I have many issues related to VC. Thanks.
Sorry, just updated it manually and it’s the latest version.
Dear webhappy, No problem! Feel free to contact us anytime if you need further assistance. Please refer your question to our ticket system https://themerex.ticksy.com/. All you need to do is just click on the banner “Support Sys” on the item’s page, enter your purchase key and fill out the ticket form. The information regarding our working hours can be found in the ‘Support’ section on our theme’s page.
Hi,
Can You help me to change the favicon on this template ?
Thanks
Hello,
Thank you for choosing our theme. In order to change favicon you need to go to Appearance => Theme Options => Customization => General. There you will be able to upload a 16px x 16px image that will represent your website’s favicon.
Please refer your further question to our ticket system https://themerex.ticksy.com/. All you need to do is just click on the banner “Support Sys” on the item’s page, enter your purchase key and fill out the ticket form. The information regarding our working hours can be found in the ‘Support’ section on our theme’s page.
Have a great day!
How do you permanently disable menu sounds globally for all users?
I found the sound settings on the Media tab in Theme Options. Needed to scroll down further to find them.
Hello, I’m glad that you have found a solution. Please refer your further question to our ticket system https://themerex.ticksy.com/. All you need to do is just click on the banner “Support Sys” on the item’s page, enter your purchase key and fill out the ticket form. The information regarding our working hours can be found in the ‘Support’ section on our theme’s page.
Have a great day!
there is no update since October last year
Hello ziccia,
Theme is fully compatible with Wordpress 4.4.2, Woocommerce 2.5.3 and VC latest version so there were no necessity to release updates. Have a nice day!
Hi, How can i add socials networks logos like on your home page ?
Thanks
Hello,
Thank you for choosing our theme. In order to add social icons, you need to go to Appearance => Theme Options => Socials and put your social profile link in appropriate fields. You will be able to select icons there as well.
Please refer your further question to our ticket system https://themerex.ticksy.com/. All you need to do is just click on the banner “Support Sys” on the item’s page, enter your purchase key and fill out the ticket form. The information regarding our working hours can be found in the ‘Support’ section on our theme’s page.
Have a great day!
Hi, Where I can remove the “ThemeREX © 2014 All Rights Reserved” in the footer copyright section ? Greets
Hello, thank you for choosing our theme. Footer copyright text can be changed in Theme Options settings. Please go to Appearance => Theme Options => Header&Footer. Please refer your further question to our ticket system https://themerex.ticksy.com/. All you need to do is just click on the banner “Support Sys” on the item’s page, enter your purchase key and fill out the ticket form. The information regarding our working hours can be found in the ‘Support’ section on our theme’s page. Have a great day!
my page that has a lot of content on it is extremely slow for the viewer and extremely slow for when we’re trying to load more information.
can anyone help with this?
I’ve been told that I need to get a dedicated server, and its more ideal for that server to be in the city where the websites service/business is, for SEO purposes and up time
any help would be greatly appreciated
Hello, please refer your question to our ticket system https://themerex.ticksy.com/. All you need to do is just click on the banner “Support Sys” on the item’s page, enter your purchase key and fill out the ticket form. The information regarding our working hours can be found in the ‘Support’ section on our theme’s page.
Hola. Estoy interesado en su tema. Por favor resuelvan estas dudas antes de realizar la compra. 1- ¿Se puede poner todo el fondo de la página web a color azul o una imagen? (la quiero para adaptar a mi página web. Quisiera que quede igual o similar: http://goo.gl/KG0ocd) 2- Al ser toda la página web de un color… puedo cambiar el color de las letras, botones, etc.? (blanco, amarillos, etc). 3- Viene incluido el woocomerce? y/o que más?
Hi. I am interested in your topic. Please resolve these questions before purchase. 1- Can you put all the background of blue web page or image? (I love to adapt to my website I would make it identical or similar. http://goo.gl/KG0ocd) 2- When the entire web page in a color … I can change the color of the letters, buttons, etc.? (white, yellow, etc.). 3- Comes including woocomerce? and / or more? I really like it.
Respuesta?
Hello ramaromo, thank you for your interest in our theme. Theme has default WordPress/Woocommerce functionality, besides it has many customization options. I recommend you to look through theme documentation before you purchase it: http://grecko.themerex.net/doc/
Dear customers,
We are pleased to announce that our support service system is back to online. Thank you for your patience and cooperation.
Best regards
Dear Customers,
We are sorry for the inconvenience. Temporary Ticksy support system is not available now. During 24 hours it should start to work again and you will get your ticket replies.
Best regards.
Hi,
Pre-sales question. For the Youtube video header and parallax; can the sound on the video be “on” by default?
Thank you.
Hello, we appreciate your interest in our theme! Video background does not have sound by default. In order to turn it on, additional customization is required. Best regards!
Thank you. Can you do that?
Hello, we are not customizing our themes. Please check our support policy http://themeforest.net/item/grecko-multipurpose-wordpress-theme/7755453/support
Hi, before I buy… the description says it’s compatible with Events Calendar plugin. Do you have any page examples showing the level of styling and support? Thanks.
Hello, thank you for your interest in our theme. Unfortunately, we have no example of the event page on our demo at the moment. Event page has the same style as the theme. Here you may find useful information about this plugin https://wordpress.org/plugins/the-events-calendar/. Please contact our support operator to get instructions on how to set everything properly, once you purchase the theme. Best regards.
Hi there, I have recently purchased this theme. So far so good however, when I change the header content icons it will not update. IE. I dont want “icon-diamond” I want “icon-leaf” it does not work. Please can I ask that you tell me where I can see all these icons to choose from.
Hello, thank you for purchasing our theme. Please refer your question to our ticket system https://themerex.ticksy.com/. All you need to do is just click on the banner “Support Sys” on the item’s page, enter your purchase key and fill out the ticket form. The information regarding our working hours can be found in the ‘Support’ section on our theme’s page.
