303 comments found.
Goodnight. I have another problem with the theme. In the post, although I say that feature image does not appear and that the title of the single post does not appear. These appear and I do not know what to do .. I hope they can solve it. And although I have passed the admin credentials, you still have not fixed the problem with the sidebar of the store because you have not entered the web. a greeting.
Hi,
Please submit a ticket regarding this issue on https://edge.ticksy.com/ and our support agents will assist you with getting the desired effect. When it comes to your other ticket it has been assigned to one of our support agents and will be responded to as soon as possible.
Edge
ok, thanks.
You are welcome!
Your theme looks horrible from mobil phone !!! , The texts and the buttons are underneath the images. The top bar menu sticks between them … any solution? , I have also looked at it in your demo and it looks the same !, if this is going to be like this, the other mistakes, I want my money back, because I have had my shop 5 days closed, losing sales, being all day Putting the theme so that now I realize that you do not have it ready for the mobile devices, if it is responsive, but the elements are dislocated.
Hi,
The theme goes under serious Evanto test when it comes to design, functionality and responsiveness and it wouldn’t been allowed on market it if didn’t pass all of the rigorous test. If you have any questions regarding the layout, you can submit a ticket to https://edge.ticksy.com/ and one our support agents will assist you as soon as possible.
Edge
ok, thanks!
You are welcome!
How can I translate the words “login”, “profile” and others related. I have the Loco Translate plugin and it does not appear in the .pot document and I also use Poedit and they do not appear either. Where to change that text? a greeting!
Hi,
You need to do the translation inside the Edge Membership plugin in order to find the desired strings.
Edge
aaah! ok! thanks, I was looking at the theme. It’s in the plugin! Now I change it!
You are welcome!
How can I adjust the width of your theme slider? , It only appears in full screen. And I want to use it with 800PX. But without using Revolution Slider. a greeting
Hi,
Our default Edge Sliders can only be used in full width. The only option for you to adjust the width of your sliders is with the Revolution Slider.
Edge
Is there any way with CSS or other code to make it smaller?
Hi,
This can be done with custom css, but have in mind that you would need to write the css code to make the slider respond correctly to smaller screen devices.
Edge
ok ok
Is there any way to create different menus for different pages. So, for example, have a blog for your own menu. I say it because the previous theme I had it and was fine to customize the pages more. a greeting.
Hi,
Unfortunately there is no such option with our theme.
Edge
ok, thanks!!
You are welcome!
Hi guys, Is there a way to put in the popup, the form of mailchimp with your CSS style? , To make it look like the demo, but make it a real subscription. It’s been two hours and I can not do it … thanks!
Hi,
Unfortunately we have not integrated the mailchimp with our theme, and because of that there are no default theme styles for it. If you would like to add them, you would need to write your own custom css in order to style it to get the desired effect.
Edge
Well … give the feeling, or you want to give the feeling that it serves for records, because if not I do not understand the format of just the email and the send button. I have another query, I want to remove the sidebar from the Woocommerce store pages, but I can not, can you tell me how to do it please? But explain it to me here, so other users will have the solution if they need it. Thank you.
Hi,
Just go to your default shop page, that you have set inside the WooCommerce settings, and under the sidebar option for that page set no sidebar. This settings will apply on all of the shop related pages. If you need more help with this, please go to the ticket you have submitted earlier https://edge.ticksy.com/ticket/1034350/ and one of our support agents will assist you with this.
Edge
I already have it done, but it does not work. And the ticket does not answer … solution ?, by the way I do not appear the element of “new” in the new products of the store. Where it puts? , That of “sales” if it appears.
Hi,
You haven’t responded to your ticket as you can see from the following link https://edge.ticksy.com/ticket/1034350/
https://www.screencast.com/t/hKpF3cOU3KPlease respond to your ticket so that one of our support agents can inspect the issue that you are having.
We are not sure what is not appearing when you try to add a new product, please submit explain it to us a bit more detailed in the ticket above with some screenshots so that our support agents can help you with this also.
Edge
Good Morning, The theme of putting “new” in the products is fixed. It is in the edition of each product. I already saw it. If the ticket, I noticed, thanks for the screenshot. However I have the web in maintenance and can only be accessed from my own IP for security, so I would be glad that you gave me an answer for me to carry it out. Now I will write it also in the support ticket. Thanks for everything, I have another question, but I put it in a separate question, to close this topic.
Hi,
In order to set the new tag to the product, just set the option inside the single product backend https://www.screencast.com/t/fFFirp80 When it comes to your other issue, we have responded on your support ticket.
Edge
Yes Yes. In the previous message I told you that I had already found it, thank you. Maybe I do not understand why I used the Google translator. Thank you!
You are welcome!
Greetings, I bought this theme that has a great design. But I have a problem, I am not able to remove the sidebar from the Woocommerce store. I have tried everything, but it is not removed. Any solution?
Hi,
Please submit a private ticket to https://edge.ticksy.com/ together with your wp admin credentials and one of our support agents will assist you with this issue as soon as possible.
Edge
I’m still waiting for the solution
Hi,
Your ticket was responded to earlier this day and we still haven’t got the response from you https://edge.ticksy.com/ticket/1034350/
Edge
thanks!
You are welcome!
Hi,
Walker is a really great theme, very powerful.
I want to remove My saving cards block from my account dashboard.
Just tell me where this part of the code is generated, in with file?
Thanks,
Hi,
Thank you for your kind words!
Could you please submit a private ticket to https://edge.ticksy.com/ together with your wp admin credentials and the screenshot of what you would like to alter, and one of our support agents will assist you with it as soon as possible.
Edge
Hi, how to disable the preloader?
Hi,
Just go to Edge Options > General > Settings and there disable Smooth page transitions http://screencast.com/t/lsLA23stA1
Edge
Hi, I have a problem activating Visual Composer and RevSlider. ¿Where Do I get the purchase code of this plugins?
Thanks in advance.
Hello,
When it comes to Visual Composer or Rev Slider plugin, we have bought extended licence for the included plugins such as Slider Revolution and VC We will provide updates of the plugins with the theme updates, as we are not allowed to share extended license key we had to purchase in order to include plugin with the theme. Your plugin is legal and ready to be used as soon as your install/activate the plugin upon theme installation. You can ignore the messages for further activation you’ve got in your admin area.
Edge
Hi,
I am trying to add the login, cart icon and search icon to the right of the navbar but cannot find where I add these in.
Thanks
Nevermind, I have found out they are widgets which can be added in the correct header type in the widget area.
Exactly. Glad to hear you’ve already sorted this out. Thanks for the update.
How assign Fixed Header to pages? I need before scroll the background menu be transparent. Only working on homepage?
Hi,
You need to set the header to fixed on scroll, inside the Edge Options/Header and then set the header color to any, and transparency to 0 in order to achieve the desired effect.
Edge
Hi,
I have fatal error with woocommerce on my woocommerce pages & home page and another page when i update my theme.
This is the words: “fatal error /wp-content/plugins/woocommerce/includes/class-wc-product-variable.php on line 263” and i don’t know how i can fix it.
Please help me!
Hi,
Please try deleting the WooCommerce plugin and installing it again.
Edge
Hi,
I have a lot of products. How i can save them before deleting woocommerce please ?
Hi again,
You can export all of your products from the Tools/Export and them just import them back when you reinstall the WooCommerce or you can follow this instruction https://docs.woocommerce.com/document/product-csv-import-suite-exporting-products-and-variations/
Edge
Hi! “Product CSV Import Suite” cost too much for us ($199.00) Have you another ideas to fix it please ?
Hi,
I fix first problems but when i reinstall Woocommerce i have this problem now: Fatal error: Out of memory (allocated 123 207 680) (tried to allocate 10 355 803 bytes) in /homepages/27/d516006776/htdocs/clickandbuilds/kodd/wp-includes/wp-db.php on line 1171
I don’t know why i have all of this problem because i have my own server who have “268M”
Hi,
Please submit a private ticket to https://edge.ticksy.com/ together with your wp admin credentials so that one of our support agents can inspect the issue that you are having and provide you with the solution as soon as possible.
Edge
Submit ! Thank you very much
You are welcome!
Hi Edge Themes,
Is there a numbered pagination feature for the blog?
Thank you : )
Hi,
Our blog page templates have the pagination option, which you can enable or disable inside the Edge Options/Blog.
Edge
Hi love your theme, nice work! Just noticed that in single product pages the add-to-the-cart button loads blank. This happens with iPhone and iPad. Only after refreshing the browser loads correctly, any idea why? here you can see what I mean http://www.onlyilove.com/artwork/la-mano-de-ella/ thanks!
Hi,
Please submit a ticket to https://edge.ticksy.com/ so that one of our support agents can inspect the issue that you are having and provide you with the solution as soon as possible.
Edge
Thanks I did…
Hi,
You are welcome! Your ticket will be responded to as soon as possible.
Edge
Hello, do you have any links to sites that use this theme? exept from the demo,
Hi,
Unfortunately, we don’t have the list of the websites that are using our theme. However, you can browse through the public tickets here, on the support forum https://edge.ticksy.com/ and check for the websites that the users of our theme have created.
Edge
i like what you have done with this template. For the masonry-shop front page i want to know is it possible to have the images show on the front that connect to a blog category , and when you click the image it takes you to a page that show the latest post of that category ? This way the index page will be filled with many images representing different categories and when clicked you will go to that category to see the new blog post of that category only. Now it goes to a product page.. thanks
Hi,
Thank you for taking interest in our theme!
The page on which you are referring to is created using the Edge Product list shortcode, and there for by default it can only show the products. However, you can add the interactive banners like shown on this page http://walker.edge-themes.com/ above the masonry product images.
Edge
Is it possible to increase the size of the logo? I put a support ticket in yesterday and have had no reply? Hoping for quicker support here. Many thanks
Hi,
Your ticket has been responded on https://edge.ticksy.com so please check for the answer there.
Edge
I was told to open a new ticket so I did but I’ve been waiting for a reply now for over 2 days.
Hi,
Your ticket has just been assigned to our support agent. Have in mind that each time you comment on your own ticket, before getting a response on it, you are pushing the ticket down on our time line, and there for you are going to wait for a response logner.
Edge
Hi, I just purchased and installed this theme last night and a new update was released today. How do I update this theme?
Figured it out 
hi, do you have the latest theme update with visual composer 5.0? Thanks
Hi,
We are currently working on theme updates and they will be released as soon as possible.
Edge
yOUR landing page is Dead !!! Have to wait 1 Hole Days UFFFFFFF!!!!!
Hi,
Our landing page is working ok currently as you can see in the following link http://walker.edge-themes.com/landing
Edge
