466 comments found.
Hi, could you please tell me how to change the colour of the Title belonging to the FAQ page ? I need to customize the colour with the Brand ones….Thank you
Hi,
Under each page you are able to set desired Title Color under Mikado title area https://www.screencast.com/t/epjHINcIKt
Mikado
Hi, I sent you some support doubts but I have no answer. Is it faster If I write here? Thanks ANNA
Thanks you answer my ticket but most of the things doesn’t work. I can’t not wait two more days for a reply. I love your theme but it’s difficult to solve some problems. ANNA
Hi there,
Glad to hear you like our theme. Your ticket has been assigned so our agent will get back to you asap.
Mikado
Is the same again. Not working answers. So two more days Thanks
Hi,
Your tickets were answered by our support team.
Mikado
why Maps on Tour Location not show?
Hi there,
Please, check this article https://mikado.ticksy.com/article/10025/ If the issue persist, submit a ticket on our support forum at https://mikado.ticksy.com/ and our agents will assist you.
Best, Mikado
can you help me to add maps on tour location?
Hi,
You just have to add locations within your Tour item and map will appear https://www.screencast.com/t/zBVPjOfiO9
Mikado
that is not show… please can u help me?
Hi,
Your ticket’s been answered by our support team. You can continue conversation there.
Mikado
Hi, could you please help me ? IS there any option to change the colour of the bottom and the language located in the home under the slider the search botton? Where to, Month, travel type, find now Thank you
Hello there,
If you want to change this color https://www.screencast.com/t/AYkskVhnM Just add this part of code with your desired background color to Mikado Options > General > Custom Code > Custom Css:
.mkdf-tours-filter-horizontal
.mkdf-tours-filters-fields-holder
.mkdf-tours-input-with-icon {
background-color: red;
}Best, Mikado
The colour I want to change is “Find Know” Thank you
Hi, sorry the colour I want to change is the “FIND NOW”. Thanks
Hi,
In that case use this part of code:
.mkdf-tours-filter-horizontal .mkdf-tours-filters-fields-holder
.mkdf-tours-filter-submit-field-holder .mkdf-btn.mkdf-btn-solid {
background-color: red;
border-color:red;
}Mikado
Solved. Thank you so much
You are welcome.
I have posted a ticket 2 days ago on mikado.ticksy.com and still no answer. I have paid for extra support as well.
Hello,
We located your ticket and it has been assigned to our support agent who will get back to you asap.
Mikado
Hello
Would it be possible to add another payment getaway for the tours?
Thanks for the help.
Or the other way around, would it be possible to show woo commerce products with the tours template?
Thanks for the help!
Hello there,
Thanks for taking interest in our theme. There are no other payment getaways included. You could disable Paypal https://www.screencast.com/t/3oos2u2hkblV and you’ll be able to book the tour however, so, you could contact your customer via email address and to arrange your cache delivery.
Best, Mikado
Hello!
Thanks for the response. OK, there are not other payment getaways included but is there the possibility to add more? With my own custom coding did you you leave filters and stuff so I can I add it?
Thanks for the help!
Hi,
You are welcome. If you are familiar with programming you are able to add desired payment gateway. There is no filter, but with modification of our template, it is possible to do adding payment gateway.
Mikado
Ok but I’m able to do it on the child theme? Or I would have to modify the actual parent theme?
Thanks.
Hi there,
We added that as part of our Mikado Tours plugin that is required for our theme.
Best, Mikado
HI,
I have some questions about the tour items: I wrote in the support but I have no answer.
1.- Is possible to hide the grey bar where appears the duration icon?
2.- The price of our tour is 35 CUC / person and 17,50CUC (Menores 12 años). How can I put this information? (It only shoes the first part)
3.- Is it possible to show the map of the Location Tab withou the color effect?
4.- Is it possible to set up the zoom of the map of the Location Tab?
Thanks
ANNA
HI there Anna,
We located your tickets and all are answered. Please, check responses on ticksy.
Best, Mikado
Hi, could you please help to find REV Slider in order to import it to the website ? I cannot find the file. Thank you
Hello,
Just go to xml export > rev slider from the files you’ve downloaded from Theme Forest. Please, check this screenshot https://www.screencast.com/t/kPJ6mFPK
Best, Mikado
Many thanks, solved, but could you please tell me if is it possible to delete the first image of the slider ? It appears like a world map….before the first slide. Thank you in advance
You are welcome.
You are welcome. Just go to Edit this slider and under layout & VIsual set your image https://www.screencast.com/t/1AFD3H1E or disable this imageMikado
Thank you so much, you solved it !!!! I Appreciate it a lot. B. regards,
You are welcome 
Why the visual composer did not show?
in mikado tours or mikado destination ?
HI there,
Just go to Visual Composer > Role Manager and there you could enable other parts where VC will be enabled https://www.screencast.com/t/BfyfneeAMZSUMikado
Should we upload the child theme and activate it? I have problems with TOP REVIEW section. And can’t solve it.
Hi,
You can activate child theme if you want. When it comes to Top review problem, please open support ticket at https://mikado.ticksy.com/ and our support agents will assist you on that problem.
Mikado
Hi, just a quick question, when using the theme with woocommerce product, attributes are automatically added as a tab named “Additionnal info”. Where/how to remove this please ?
Hi,
This bar appears automatically if attributes are present. You just have to delete those attributes and it will disappear.
Thanks!
Yes I know but I need attributes and it doesn’t make sense to have it appearing in the tabs. Where can I hide it please ?
Hi,
You can hide it with CSS. Put this code into Mikado Options > General > Custom CSS
.single-product .woocommerce-tabs.mkdf-tabs .mkdf-tabs-nav :nth-child(2){
display: none;
}Mikado
Thanks for your fast answer and help It was a great experience. I now have problems with section-slider.zip after importing it the slider appears empty. just a transparent image. https://s16.postimg.org/74zofm0px/section.jpg and it is not displayed on the site. Another issue I was not able to solve is this one: https://s21.postimg.org/tvomob8jr/img1.jpg and the third one: https://s1.postimg.org/swcpg6q73/issue2.jpg A help would be amazing Many thanks in advance. I decided to post them here, so if others have the same problems, they will know how to deal with it.
HI,
You’re welcome!
This is public dashboard, we can answer some simple questions. However, this requires assistance of our support team, so please open support ticket at https://mikado.ticksy.com/ and our support agents will assist you on that problem.
Mikado
Does someone has the same problem with the revolution slider? After importing demo content the menu of categories is moving with the scroll, also I have problem with the following: Revolution slider error: slider with alias main-home not found I tried to set up the slider and use the alias main-home but then I just got the blank space…..
Hi,
This is normal because sliders are not being imported with demo content. Search the whole directory you’ve downloaded from Theme Forest for folder named revslider, there you will find all slider demos. Then go to Slider Revolution > Import and import them all to achieve the same look you see at our demo site.
If you still have some problems after upload, please open support ticket at https://mikado.ticksy.com/ and our support agents will assist you on that problem.
Mikado
Hello Mikado.. Do you have just HTML version of this theme??
Hi,
Unfortunately not, we only sell premium WP themes.
Mikado
Hey guys, thanks for this great theme! I just installed it wanted to upload DEMO content but it still says 0%. How long should I wait for the process to start?
Hi,
Please open support ticket at https://mikado.ticksy.com/ and our support agents will assist you on that problem.
Mikado
Thank you. I did it Hope, it will be solved soon. Many thanks
You’re welcome!
can it be possible for hotel booking
Hi,
Thanks for interesting in our theme!
Unfortunately not, only Tours could be booked.
Mikado
Hello Mikado, please help me figure out why locations are not being displayed on the map: http://www.treetopstravel.com/new/tour-item/oldtimer-tour/
And, can we specify pin location with latitude + longitude format?
Hi,
You can add up to five locations here https://www.screencast.com/t/1hmAAmrAAYa and you can use lat and lang format.
if you have any issues with that, please open support ticket at https://mikado.ticksy.com/ and our support agents will assist you on that problem.
Thanks!
Hey Mikado Themes, I am planning to use this theme just to post articles. Would I be able to disable the pricing of the packages?
Hi,
Welcome and thanks for purchasing our theme!
It is possible to hide price with CSS or you can edit theme files for that.
Mikado
Hi I am super interested in your theme, however, my site will be for a South African tour operator and in South Africa they only use Payfast. Is there any way for the end-user to book their tour by using Payfast instead of Paypal? With thanks -Renee
Btw, I noticed there is a free Payfast plug-in for Woocommerce, but will it work with your theme? I hope so
Hi,
Unfortunately, our theme uses only PayPal. You can use WooCommerce but whole booking system won’t work in that case, you will be only able to use WC products.
Mikado
Ah shame ok I really appreciate your getting back to me 
Hi,
If there is anything else you want to know please let us know.
Mikado
Hi Mikado, does the same apply to your Voyage theme? http://voyage.mikado-themes.com/ Do you think I can use Payfast for that one?
Yes it does. The similar rules apply to Voyage theme.
Hello Mikado themes, We wish to buy 2 license for your this theme but when we customer reviews. Seems like the site is broken with Woocommerce and people are not able to add hotel.
Does this problem still persist? Are you able to fix it. Reply asap, so we can buy 2 themes. Thankyou
Hi,
Currently we do not experience any problem with Woo Commerce as you can see here http://gotravel.mikado-themes.com/shop/ If you see any problem, please tell us.
When it comes to adding hotels, this feature doesn’t exists, since the theme is adopted for Tour Sellers and it is not resort booking theme.
Mikado
Okay Okay. Can you offer a demo to us, please
Hi,
There is no demo in terms of WP installation, but we can send you screenshots. You can order them here office@mikado-themes.com Thanks!
Mikado
