695 comments found.
Hi … please respond to ticket #25053 and #25048 in the helpdesk .. urgent plz … we need to launch
Hi TheAlliance,
Our support team have already replied to your ticket, please respond there.
Thanks
I’ve set up the default upload on this Wordpress installation to Jetpack paid subscription that hosts the videos on a special CDN. It’s working fine when uploading through a new post in the backend, however when uploading using the front-end uploader of the theme it uploads on the server where the website is hosted. (which shouldn’t be the case as the front-end uploading should be mirroring what is made in the back-end)
Any help with that? I’ve posted the above as a support ticket but not receiving any reply.
Please tell me as this is a very important feature that if not found the theme would be useless to me.
Thanks…
Hi,
Our support team have already replied to your ticket, please respond there.
thanks
the image files are not being uploaded looks like a coding issue…. i just bought this theme yesterday .. im trying to uplaod images .. NOT WORKING .. video is working
i created a ticket at ur support forum now with full access .. please help urgent
When I post something (image, video, whatever) I type my text, attach an image and post. Then I see a message in the center of the post: “No content found Sorry! No content match Please try again with different keywords.” In some other posts it says “No media found” Why am I forced to “attach” smth when I might have some other preferences for this theme? How do I turn this off? Anyone experienced this?
Two days I’m waiting for a reply from these guys (through CS).................................
My issue was fixed, great guys!
Does the theme support RTL ?
Hi,
Yes, this theme supports RTL.
It looks like there are only two options, the entire site being either full-width or boxed. Is it possible to have a combination of the two, full-width header & footer with the main content between being boxed? Full-width is great for most of the site but on certain pages with a lot of text, like About Us or Blog pages, it’s difficult to read the text that runs across the screen on larger resolution monitors. Thank you.
Hi,
Have you already purchased it or are you planning for it?
if you already purchased then please contact us through ticket system http://support.extracoding.com our support team will assist you with this feature, thanks.
Actually I’m working with this theme thru a client that purchased it. They probably won’t be able to reply to me if I request their account info until next week. As I need this fix asap to work on it I’ll purchase this theme myself and contact your support area with the same question. Thank you.
Hello,
I have a quick question, how i can put feature image on top, i mean before content.?
now it’s showing after content
thank you
Hi stiffgroup,
Thanks for getting in touch,
We provide regular support through our ticket system at http://support.extracoding.com.
Please create a ticket there along with your website information, our support team will assist you.
Pre-sale question: I see this theme works well with media files, but would this theme also work well for posting links and articles from across the web? thank you.
Hi,
Thank you for your interest,
Unfortunately, this functionality is currently not available but you can easily integrate it with little effort, if you want to know more about this feature then contact us through our skype id “extracoding”, thanks.
This theme is very good. There is only one small problem. After uploading files by the user and pass the file by admin. The user can modify or add files and does not require the approval of the admin again. i cant solve this problem by some plugin like role user .
Hello, is there a way to have the theme to start loading more posts before the user scrolls and reaches the end of the page? For example, the theme to start loading more posts when the user is scrolling and is 10 posts away from reaching the end of the page. This way, we minimize the chances of the user having to wait for the site to load more posts. Thanks
Hello, is there a way to have the theme to start loading more posts before the user scrolls and reaches the end of the page? For example, the theme to start loading more posts when the user is scrolling and is 10 posts away from reaching the end of the page. This way, we minimize the chances of the user having to wait for the site to load more posts. Thanks
Yes, it possible but you have to modify the JavaScript code little bit, please contact us through our ticket system our support team will guide you about the procedure.
Hello! Where can we get a child theme? Thank you!
Hi,
The child theme is not included by default in theme package but if you need it then please contact us through our ticket system, we will provide you one, thanks.
Hello there, I have few questions on Uploader theme before I buy. I am building music website so please answer my question.
I was testing your demo theme on Test installation for some time and I notice something: 1: I saw this post http://i.imgur.com/SlbgTn6.png i notice nice playlist with background. But when I click Upload http://i.imgur.com/hQfIAsT.png there is no option for add a background to playlist or group songs together. So, what I need to do ?
Hi,
Thanks for your interest,
The playlist process is fully automated, if you upload multiple files then they will be considered as a playlist and the background image is the featured image of the post. As an admin, you can change the playlist background for each post as well.
Hello, Thank you so much for fast reply. I just tried what you suggest to me. But it doesnt working, songs are not on playlist. Please check my post on Test instalation: http://extracoding.net/demo/wp/uploader/?post_type=exc_audio_post&p=4247&preview=true
here is screenshot http://i.imgur.com/d9b9PUM.png
I love this theme, but I have a few presale questions…
• My boss is highly concerned with speed, but this theme demo gets an F score on GTmetrix (https://gtmetrix.com/reports/extracoding.com/IJ5GlglD) and poor scores on Google’s PageSpeed Insights (https://developers.google.com/speed/pagespeed/insights/?url=http%3A%2F%2Fextracoding.com%2Fwordpress-themes%2Fuploader%2F&tab=mobile)... how confident are you that these can be improved once installed and optimized?
• We currently operate a news site with a staff of reporters, but we also want to allow others to post content as well… do you think it’s possible to somehow label the posts on the homepage as “News Staff” or “Community Submitted” or some such designation?
• Is it possible to configure so that posts can be uploaded without photo or image? Just text?
Thank you, I look forward to your quick response so I may present this theme option to my boss.
Hi,
Thanks for your interest in our product,
1. You know due to the demo version we are using high-quality images but our clients easily reached a much high score after using a cache plugin like w3 total cache.
2. Yes, that is easy and we will help you after your purchase.
3. Yes, that is also possible and we will help you with it after your purchase.
feel free to contact us if you any other question, looking forward to your purchase, thanks.
Is there a feature to have video play on homepage like shown in this template: http://demo.themevan.com/preview.php?theme=oldcar
No, this option is currently not available but again it’s easy to implement if you have PHP knowledge.
Hi, This is an awesome theme!
Is there a way to add a shopping cart system or at least some way that each member could sell their work through their own profile?
also is there a way to highlight selected members, so a member could pay x amount to have their profile featured so to speak?
Many Thanks
M
Hi,
Thanks for the getting in touch, there is no default way to add payment system but if you have PHP knowledge then you can easily extend the functionality or you can also avail our premium services for this feature.
Hi, this theme can add post on frontend right? How about edit post? Are frontend too?
Hi
Thanks for asking in contact,
Yes, this theme support frontend post submission.
Hi, can you show to me edit post on frontend picture please…
Hi, Where I can see Changelog for new updation ?
You can find the change log in theme package or directory as well.
i dropped a ticket to request a feature that enables website vistors like and comment without logging in.Do you have that functionality?
Please let me have a responce. It’s almost 3hrs since i raised the ticket. thank you
Hi Yummymummyng,
We have already replied your ticket.
Regards
Urgent: please don’t ignore my messages like the past 2-3days. i have raised a ticket requesting the following I want non-registered to be able to like posts. Same way they can comment. this ticket is over 2 days now. no response/ resolution or help. Can you please work on this please as it is urgent. I want any one to be able to like posts. registered or non-registered.
what plugins do I need for the registration / login / upload functionality to work as it isnt working currently
Hi,
There is no need to install any additional plugin, please contact through our ticket system, our support team will look into it, thanks.
users are unable to sign up using social media login or even creation of signups please heeeelllp
please help me—-users cant register it says page expired
Please I need a response ASAP. My page is live and users cannot login, they keep getting page expired error message. I noticed this has been a complain on this theme for months now…its sad that it is not yet fixed and others keep paying for it. can someone solve my issue ASAP please.
Please I need a response ASAP. My page is live and users cannot login, they keep getting page expired error message. I noticed this has been a complain on this theme for months now…its sad that it is not yet fixed and others keep paying for it. can someone solve my issue ASAP please.
Hi Yummymummyng,
Please contact us through our ticket system ( http://support.extracoding.com) along with your site credentials we will look into it, thanks
Thanks for contacting me but it is going to 5hours now and the issue is still not resolved. I have users sending me messages. Please treat my request as urgent. Many thanks.
thanks, it is working. if there is any other requests, i will let you know.
when i try to Sign up new users I have error message “the page has expired” ! help please ?
Hi,
please contact us through our ticket system, our support team will look into it if you already did then share your ticket number, thanks.