121 comments found.
Hello,
We were almost done setting up the site but we are missing the functionality to fastscroll to section of pages. Can you guys add this to the theme? And if possible, to one of our sites? We currently used simple but if you want to reach that section from an other page, it goes to that right div id, but it scrolls randomly down right after that.
So, could you guys take a look?
Much appreciated,
-W
Hi SenSmarketing.,
You are asking for a one page wordpress site? If yes then it would be a custom work for us. Let us know your clear requirements so that we can check and let you know the price quote.
Regards., DesignThemes Support.
Hey,
No, it’s not a onepager. Just one page that must be reachable via div id sections. For example, Visual Composer has it that you can add ID’s into sections. For the many settings each section has, that’s what I’m missing.
It’s kinda what a onepager do, but the theme has some issues with it stated before.
Thanks
-W
Hi SenSmarketing.,
You are just talking about the one page concept that we explained earlier. Can you please check try with some external plugins which does that functionality and have a look, since we do not have that functionality in our theme.
Regards., DesignThemes Support.
Hello I cannot upload the demo content, please help
Hi.,
Thank you for contacting us.
Please make sure your server values meets the server requirement of our theme as mentioned in the following link
http://wedesignthemes.com/support/knowledge-base/server-requirements/Note : Let us know, if you find any issues during installation. Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We can install them for you.
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
There is alot of erros in the theme. I sent a massage. I was hoping to hear back from you?
Hi Sami.,
The admin details that you have sent does not work. We are getting the following error shown in the screenshot http://prntscr.com/dz4gc5 Please send us the updated admin details and the FTP details as well.
Regards., DesignThemes Support.
I sent you the correct details via mail. Hope to hear from you soon
Hi.,
We have imported all the dummy data and make the required settings. Please have a look at your site.
http://www.gilpro.be/Regards., DesignThemes Support.
Hi, i recently bought your theme we clean, after succesful installation i go to the cleaning option to import thr demo content but it is not there hope you can help me thanks, please see http://prntscr.com/dtby91
Hi Conversionhub.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
support RTL ?
Hi lnts.,
Thank you for contacting us!
Yes, Our theme support RTL.
Regards., DesignThemes Support.
Hello! I have used MANY of your themes and love them all. I am having MENU problems with this one. I see the menu duplicated twice in the header. Ive tried “left” and “right” positions and none. I can not seem to get it to work correctly. I will also email.
Hi typeonegv.,
It seems you have imported our dummy content twice. So that menus are duplicated. Please go to Dashboard / Appearance / Menus and remove duplicate menu using this plugin – “Simple delete Menu” .
Regards., DesignThemes Support.
I never install dummy content. 
I always use a fresh copy. I have tried to send credentials thru the typical support but I do not see the box to message you anymore.
I have sent the login info.
Hi.,
We have imported all the dummy data and make the required settings. Please have a look at your site.
http://dev.yokellocal.com/flooring/Regards., DesignThemes Support.
I responded in the forum. Its sort of URGENT.
Nevermind. I got it to work.
Hi.,
Glad that you have sorted it out. Let us know if you have any queries.
Regards., DesignThemes Support.
Great and fast support. Thank you!
Hi.,
Thank you.
Hope your issues are resolved now. If you found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Note: If you like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever thanks in advance.
Please visit this page to get a clear idea of rating a theme – http://themeforest.net/forums/thread/how-to-rate-a-file-template-download-it-now-/58963 . Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
Hello, i have noticed now that there is a problem with the 4 icons that should be above the slider, instead they are under it. Can you tell me what setting do i have to change, or can you take a look for me?
Thanks again, kytzro
Hi kytzcta.,
Fixed. Check your site now – http://simple-design.ro/clean/
Regards., DesignThemes Support.
Thank you, but on the original theme, the icons are half above the slider and the effect its very nice, i want it like that not few pixela under the slider. Thank you!
Hi.,
We have made the changes as per your needs. Kindly take a look at your site.
http://simple-design.ro/clean/Regards., DesignThemes Support.
Hi again, i have seen another small but annoying problem with the menu from the header. If you try to acces 3d level, you will see that the menu will dissapear. Also its not in the same line, i have also attached a print screen, but you can see on the website also, login details are the same.
Print: http://i63.tinypic.com/331qctz.jpg
Thank you!
Hi.,
The issue has been resolved. Please have a look.
Regards., DesignThemes Support.
Hi, thank again for your fast support. It looks very good now, but still, if you want to reach the 3rd level menu, (for example “servicii curatenie”>”Lucrari la inaltime”>”Lucrari la inaltime cu nacela”) the submenu will dissapear, i don’t know why. Its very hard to CLICK the 3rd submenu…if you take a look im sure you will understand.
Thank you.
Hi kytzcta.,
Fixed your menu issues.Please have a look – http://simple-design.ro/clean/
Regards., DesignThemes Support.
Hello, i am trying to import the demo content, and it says 503 ERROR. Can you please help me with the import? The theme is installed on my server, http://simple-design.ro – please check inbox.
Thank you.
Hi kytzcta.,
i) We have imported dummy data. But while deleting duplicate menu, 503 error occurs.
ii) Sometimes demo content import may fail, it may be one of the following reasons. Please check that your server has following limits as explained in our knowledge base link else contact your hosting support to do so.
http://wedesignthemes.com/support/knowledge-base/server-requirements/Regards., DesignThemes Support.
Hello,
Thank you for your fast response. Sorry but the website is complete mess now, the menu is all over the page. Can you please recheck becouse i never met this problem and i don’t know how to fix. I have checked server limits and it seems all ok, i have imported other themes and demo contents.
Thank you.
Hi.,
Done. Also Please ask your hosting team to increase the max_input_vars value to 5000. Check your site now – http://simple-design.ro/clean/
Regards., DesignThemes Support.
Where is the layers slider purchase code? The code from the purchase of this theme does not work for layer slider. Thanks!
Hi JudahCode.,
Sorry we cant provide layer slider purchase code. If you want to use updated version of layer slider, we will send you the updated version. Let us know.
Regards., DesignThemes Support.
refund !!!!!!!!!!!!!!!!! You’ve broke all my work !!!!!
Hi WeBuild-IT.,
We have not broken any of your work. Let us know if we can re-install the dummy datas for you.
Regards., DesignThemes Support.
Icon box pls fix images!!
refund please !
Hi WeBuild-IT.,
It seems that your htaccess password protection details are not working. It seems that you have changed it. The images are copyrighted and it has been said in the theme description. Please have a look at this screenshot http://prntscr.com/d13lqd You can easily replace the dummy images with your own images. Let us know if we can help you?
Regards., DesignThemes Support.
Hi there, i bought this theme and can’t reach the support guy to get demo content !!! I’m waiting 24 hours at least and nothing, even an automate response form that i’ll get support in 24 hours or 3 days, for example. Pls help me to solve this issue or just return my money back!
Hi.,
Sorry for the inconvenience happened.
Kindly, mail us your site credentials (WordPress admin login & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and import the demo content for you.
Regards., DesignThemes Support.
done.
Hi.,
We have imported all the dummy data and make the required settings. Please have a look at your site.
http://pulizie-cortina.it/Regards., DesignThemes Support.
Hey guys, I’ve noticed that all images and icons are copyrighted I need a fully operational theme if you are going to import all content as in demo I’ll be thankful otherwise please refund. PS: Mention this in description !
Hi turcan-vasile.,
http://pulizie-cortina.it/ – We have already imported dummy content as like our demo except images because of some license issues we didnt include images. We already mentioned this information in our theme promo page – Refer this – http://prntscr.com/cwjqf1So please follow the purchase links of images. Refer this link and use those images – https://www.dropbox.com/s/1mvvbiv09ze12cu/Cleaning.txt?dl=0
Regards., DesignThemes Support.
Refund please ! I’ve made a ticket
Hi WeBuild-IT.,
We have already installed the demo contents for you. Let us know if you have any issues in it, so that we can fix it immediately for you.
Regards., DesignThemes Support.
Hey Guys, i need a refund please! Your demo content isn’t like here and this time spending about finding out what’s the problem bothers me and I’m just loosing time. Found another theme at best price and functionality;) I’m waiting a few days for refund, pls make a it asap. Thanks !
There’s no content there and just take it and refund my money I don’t wanna work with this theme any more. It’s not that I need
Hi WeBuild-IT.,
Which content is missing in your site. We saw that the menu items was not created and hence we have created it and all other sections looks like our demo. Please let us know what is your other issues, so that we are ready to solve it immediately.
Regards., DesignThemes Support.
Hi, your demo content is copyrighted and i have to change all demo content and icons, images and other thinks. I have not been informed about all this, now i found a theme that covers all demo content and i wanna change it for this I ask you gentile to do a refund please !
Hi WeBuild-IT.,
It seems that your htaccess password protection details are not working. It seems that you have changed it. The images are copyrighted and it has been said in the theme description. Please have a look at this screenshot http://prntscr.com/d13lqd You can easily replace the dummy images with your own images. Let us know if we can help you?
Regards., DesignThemes Support.
Hello,
I am having trouble installing the DesignThemes Core Shortcode Plugins. Can you please check the screenshot here http://fusionfm.com.ng/design-theme-error.jpg.
Your prompt response is appreciated.
Regards
Hi.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
- Hello. Your really beautiful demo alone, me and my partner spent a lot of time for this as the reason. - Web runs very slowly. (Apparently I’m very uncomfortable). - It does not run on chomre time (I’m really mad because this feature)
- I will consider Envato they work to have money or because of liability. - I do not like the question you always ask “FPT & user”. To leave it because it has other responsibilities. - I ask you a refund. Thanks.
Hi.,
1) Let us know your domain name so that we can check your site regarding the slowness and chrome issue.
2) We do not ask ftp and admin all the time. We ask the details, only to check if there are any files modifications or if the server requirement is correctly set. That is the reason we ask for it. Every single server will have its own configuration which might cause the issue.
Regards., DesignThemes Support.
First of all, this website is just beautiful. I was so excited to get it and thought that it would finally be easier than the regular templates on wordpress, but it is not! I just sent you a request to get my money back because what I received looks nothing like what I purchased. It literally is just a bare bones site. It is not easy to navigate and set up as promised and I would either appreciate some help or would like my money back. Thank you!
Hi christineleeb,
Sorry for the inconvenience happened. Please let us know your exact issue with some screenshots/videos and send us your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check and fix it for your asap.
Regards., DesignThemes Support.
And one more question: is this theme compatible with WPML?
Hi.,
Thank you for the interest in our theme and yes our theme is compatible with WPML plugin.
Regards., DesignThemes Support.
Hello. I have questions. Is this theme compatible with Yoast SEO? And the template supports all the rules for SEO? Thank you for your quick answer.
Hi.,
Yes our theme is compatible with Yoast SEO plugin and supports all SEO rules.
Regards., DesignThemes Support.
Hello, I have trouble setting up a new menu. The same is placed twice in the head . Your help please to fix it.
Hi!.,
Kindly, mail us your site credentials (WordPress admin login & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
Hello Support
As I upload the theme at this url http://cloudsatt.com/clean/ but after install theme
Editor get stuck neither I can make changes into visual nor on Text.
can you please let me know this theme is supportable at 4.5.3 version or not?
One more thing after update theme the website get very slow.
Please let me know the answers of those things
Thanks
Hi!.,
Kindly, mail us your site credentials (WordPress admin login & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
I desperately need help currently it looks nothing like the demo and have no idea how to get anything that resembles it.
Hi.,
Thank you for contacting us.
Kindly, watch this video – https://www.youtube.com/watch?v=XizpK3fuoIA&list=PL6kpawNbFm9U70NAHfHEY-C2XVEG-DQm-&index=1
OR Kindly, mail us your site credentials (WordPress admin login & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we will import our dummy data.
Regards., DesignThemes Support.
