719 comments found.
Hi! Please I don´t meet the posibilty of choose zoom slider or other on the frontpage of the web. Can I help me? Thanks
Hi, thank you for purchasing Napoli. In regards to support questions, please raise a ticket and our dedicated support team will be glad to help you. Regards, FoxThemes
Since the new update, I now have a border around my full-screen slider that I can not remove. It’s also added a grey block between my slider images. I have tried re-doing my whole front with no luck, all issues still remain. What could be coursing this?
Hi, thank you for purchasing Napoli. In regards to support questions, please raise a ticket and our dedicated support team will be glad to help you. Regards, FoxThemes
My Napoli Plugin sits at version 1.6.1 Even after the install of Theme ver. 1.6.3. 1. There is no update next to the plugin to update it 2. There is a button next to it that says visit site. Cant find it there either.
I have no idea how to update the plugin to version 1.6.3 I deactivated it, reinstalled it and it still installs version 1.6.1.
Any ideas?
Hello Sam,
The plugin version is still the same, but it has the new option in the gallery. Now that you have deleted and install it again you can try it.
Thank you for your understanding!
Yuppee!! Thanks, tried it, It works now!!!! Thanks!!
You are very welcome!
Hello,
Is there a way to have a simple Blog Style for a post ?
Just with the picture ( full size ) and text ?
http://www.ludovicismael.com/2016/12/gondola/Because right now, it’s not very clean / clear.
Is there this kind of option ?
Thanks you
Are you saying that you don’t need recent posts section and comments?
No sorry,
> Featured Picture for a post display as a normal size and not a banner.
( for people who use Instagram to post pictures in Posts like me )
Hi there, you actually need to change the class from “container-fluid” to “container” and you will get this result
Thanks,
but in which file & where exactly ?
In single .php on line 25
Thanks, found it.
But it’s still not the full picture. how can i have just the picture full size ( no crop ).
Thanks you
Hello Ludovic,
Please submit a ticket with temporary FTP access, it will be needed to make some changes in some JS and PHP files.
Thank you!
Hello, I just downloaded the new version. Is there a release update documenting the changes for new version 1.6.3.? Is the pixelated napoli justified gallery fixed? Thanks
Hi there you can see the changelog in the item description. Yes is fixed.
Just installed it. Napoli gallery is still soft focus and pixelated….:(
Please, update the Napoli Plugin and you will have the option to choose the image size:
Is it possible to change the text colors in the contact form? I’m using the standard dark theme without changes to the style. Contactform 7 is also standard, but in the form itself the Labels are in the same color like the background.
Hi there, can you please update the theme to napoli 1.6.3 that should fix this small issue.
Thank You.
Sorry for the late answer. I did it, but still don’t get it. The captions in the form stay unvisible. They appear if you highlight them with the mouse. Have a quick look there http://www.allgaeugraphie.de/contacts/
Hi,
Please update with the today’s version, update the Napoli plugin as well.
Thank you!
Getting crazy with the pricing example…
Like in http://foxthemes.com/web/wp/napoli.1.6.0/pricing-1/ but I’m trying to replace the background image. If I delete the both pricing parts the image is all gone. If I try to work with an content element and add an image full height it has not the width….
Any hints?
Hello,
You have to remove the background image on the row setting:
And again a very warm thank you. Great support so far. Keep the good work up! 
Thank You.
i have purchased your theme accidently 2 times
Please send a refund request for one of purchase and we will accept it.
Good morning, how can I achive such thumbnails on the start page like in http://foxthemes.com/web/wp/napoli.1.6.0/home-2/?menu_style=top-menu. I’m using napoli 1.6.0 and in the visual composer I couldn’t find the option on the napoli gallery addon. Thanks in advance.
Hi,
Please use Banner with gallery shortcode:
Perfekt! Thanks!
You are very welcome!
Hi there! Can I change color of wavy line animation below the menu?
Hi there. Sure thing, you can do it via Theme Options -> Header -> Color Underline Menu Item.
Please see attached screenshot.
Good. How about to make portfolio gallery without the gap?
You can use Justify Gallery.
does this theme have any kind of portfolio pages? with pictures, video and text
Yes. You can build your portfolio how you want: a. Add Video Shortcodes b. Add Galleries or just images b. Add text.
Thanks a lot!
I need same gallery…
... http://www.petrgebauer.cz/gallery/svatba-bp/ (my work)
How to do it make in Napoli theme?
thank you
petr
Hi there, there are quite a few options: a. try to add just images in 1 column b. use justified Gallery and set a bigger height so you can fit one image in 1 row.
Best regards, FoxThemes.
try to add just images in 1 column >>>>>>>> http://prostudio.cz/?portfolio=vvvbcvb :((
Hi there, The link that you sent to us look’s like is a grid style.
Please submit a ticket to fox.ticksy.com and we will check in more details. Thank You.
Hi there, no worry, we noticed that issue, and it will get fixed on the next update which will be tomorrow.
Thank you for your understanding.
Fatal error: Call to undefined function wp_get_upload_dir() in /data/web/virtuals/130776/virtual/www/domains/prostudio.cz/wp-content/plugins/contact-form-7/includes/functions.php on line 18
when deactivated contact form work fine.
Hi there,
I am really sorry for that, and actually, this is an uncommon issue, but still we’re not the owners of Contact Form 7 plugin, so please try to contact them for support.
In any case please submit a ticket on fox.ticksy.com and we can look into it in more details.
Thank You.
Thank you.
You are right oiROMAN, I didn’t notice that!
Hi Hills, this issue is already fixed, we just do one more testing and will update the theme.
Thank You.
Hello Tim,
Please update your theme with the latest version that we have released just now with the contact form fix and Next Post over the sidebar fix:
Thank you!
Will do, thank you!
If i use our Contact Formular (Contact Form 7)...... I got a Problem.. the text in the Text area are White… How can i change the Color. I think the customers are confused when they see that.
Look in the Link http://foxthemes.com/web/wp/napoli.1.6.0/contacts/
Hello Roman,
We are working on that, it will be fixed by tomorrow.
Thank you!
Amazing service. Very good work. Thanks a lot.
Hello Roman,
Please update your theme with the latest version that we have released just now with the contact form fix.
Thank you!
1. Upon using the Visual Composer element Image Slider, the white arrows take a long time to load over the slider. There is lots of space underneath until it does. Opened a tkt. 2. Still getting squished gallery items in justified gallery
Hello Sam,
1. I just checked on different browser and it loads well for me:
2. We have stated in theme update that we discontinued Justified Gallery and moved the functional on our plugin, that’s why simply deactivate the Justified Gallery plugin, but before that make sure that you have installed the latest theme version.
Best regards, FoxThemes.
2. You mention Justified Gallery being discontinued yet on this same page further down you are recommending the justified gallery to a user. On my end I see it squishy.
I stated that Justified Gallery as a plugin was discontinued, and not the gallery Justified Gallery functional (Full Width Gallery in our case). We discontinued the gallery, as planned to add more functionalities in the Shortcode and The plugin didn’t support that.
As about your issue, we will have a look on other networks soon as we have tested on 3 offices networks and it behaves exactly as on the video I sent you in the ticket.
P.S. Just you should know that we receive every time when you post an answer or create the ticket on fox.ticksy.com and you will get the same assistance on any of this channels.
Best Regards, FoxThemes.
ok, i think you are using macbooks, try also on windows environment as this is where i am seeing it on many PCs on Chrome and Firefox both. Also like I mentioned in the ticket in regards to the Galleries and looks is there a documentation page that describes all the functionality of the theme? All the possible galleries etc. and how to do them. Is it via Visual Composer?
Hi Sam,
Checking now on windows. I will let you know what we get. Regarding the documentation, we are working on updating it.
Thank you!
PS went to a business today that I support and saw this black box and white space in all the computers there. I updated the tkt. So its not only my PC. Thanks
Please turn the preloader on. As what you see is not an issue, but is the time needed to load the images on the slider.
I turned the preloader on, the white space underneath it is still there. Its 4-5 seconds of the first image with no controls and then the arrows appear 200 pixels below at the bottom and only in the end does it correct itself. Why are you not seeing this? I am sure anyone can verify this. Start with a new incognito window to verify that its not cached.
I am expecting something that looks good instantly like these sites:
http://www.jerryghionisphotography.com/wedding-albums/erin-jeremy http://ivashstudio.com/jaryna-jyraHello Sam,
Please use our Fullscreen Slider to have similar slider like the examples you gave:
PS: We have been able to reproduce the behaviour you’ve been telling us about.
The fullscreen slider is for square images. What I want to do is display the pages of the photobooks of my clients (sample of my printed work). These images are always wide as they are 2page spreads. Tried this and they look cropped with pieces missing. Thanks for verifying what I see. Do you recommend anything else or will there be a future fix for this?
Actually full screenslider is not for square images, you just need to find the right ratio for not cutting the images as is used to be as full screen slider. For previous, we will send to our development team to get fixed.
Hi,
I want to use Video Shortcode to show videos on my website but how to customize the size to have 16:9 format ? The video are actually show in unusual size and there is no option for that.
I also have problem with submenu that sometimes disappear when we try to click hover.
Thanks !
Hello Dradule,
This all can be made in Theme Options in Custom CSS. Please submit a ticket and we will help you with that.
Best regards, FoxThemes.
Really great theme, but i would love to have some help about some quick stuff on it. i’ve posted a ticket yesterday on the support.
Hi there, we’re on it. Thank You.
Great ! Thank you. I wanted to know if there are public tickets, maybe i could find some help one the fixed ones ?
Hi Kelvin,
You can find some solutions in the comments section here on ThemeForest. However when we need temporary admin credentials we ask the customers to submit the ticket on https://fox.ticksy.com/. It looks like it was a misunderstanding, as we did not received any ticket from you. Could you please submit it there?
Thank you!
Oh maybe it’s because it’s not the same name as here. My ticket name is Bamboo, i sent admin access when it was asked on the ticket. It just about how to change or add hower color on the menu/sub menu and also how to change thumbnails to show which part of an image (especially portraits photo ) i want. When i try to change it on media it doesnt work at all and show the same default thumbnails all the time.. sorry for my bad english, hope you’ll understand. Thanks. Regards.
Thank you! Now I see, I have received your admin credentials. I will keep you update there.
In fact this is the look i’m looking for for my website with all the great features of the Napoli theme. Is there any way to reach the same look ? I mean the small, boxe and minimalist look with no scroll (only on the gallery/portfolio like the home page on the link). That would be really great if you guys could help me with that. Hope it’s clear, my english isn’t perfect.. I’ve sent it also on the ticket. Thanks !
I am on your ticket now. Thank you!
Any news ? At least for adding/changing a menu/submenu hover color … No answer and no help about that on the ticket in 3 days…
Hi there. We’re really sorry, but we got confused as on your ticket and here in the comments you suggested a new feature have a layout similar with Stamford, and we replied to you, that’s not possible at this moment as we have planned our new features for more than 1 month upfront, but after that we can add it. We also replied that if you want you can try to customize our theme to have the same look, or you can use our services for that, and on that, we replied in the same day (no 3 days to wait).
Regarding to change the Menu hover color please follow the screenshot:
Click on Theme Options -> Header -> Change Color for hover
Hello, I submitted the ticket 3 days ago about the menu hover and i didn’t have any answer about that. Yes then i asked about how to have a similar look with Stamford and you replied me that you can do it as a customisation but stil didn’t have any answer for the hover… And i still have no answer on the ticket about that customisation offer… I already tried with the theme option settings and it’s not possible, this setting is just for changing the menu underline color or the menu color not an hover. Please check out the url i sent to you. There’s no option (or i can’t find it ) to have the same menu hover as Stamford (gray menu and white hover). Really sorry to bother you with that. Thank you for your help.
Hi there, you can add custom css to the theme options, and where you see ”#ff5500”, you can add any other colors.
.right-menu #topmenu>ul>li>a:hover, .top-menu #topmenu>ul>li>a:hover {
color:#ff5500;
}
http://prnt.sc/e6622m
Hello, Many thanks ! It works great ! Just another question, how to change the background to black (real black on the dark mode and not dark gray ), or whatever color i want. I can’t find that option on the theme options. Maybe i missed it.. Thanks again for your help !
Hi Kelvin, I hope you’re well.
You can do a replace of color #1b1b1b to #000000 in the file black.css the path is here assets/css/black.css Make sure that you’re adding all those styles in the child theme or theme options that you replaced.
Hi, thank you ! About the hover stuff i asked previously, how to make the menu stay white ( the same color as the hover) when we click on it ? Also how can i change the social media icon color near the menu from white to another color ? Thanks again for your help.
Another quick question, is there a way to change/reduce the height or the position of the footer ? In order to have everything on the same window without the need to scoll like in this url for example : http://foxthemes.com/web/wp/napoli.1.6.0/portfolio-item/grid_gallery/ Just want it to be closer to the gallery and any other pages.
Hi Kelvin, just answered on the same question over ticksy. Please let me know if you have questions. Thank You.
Hi, ok thank you. And what about the previous message ? ” how to make the menu stay white ( the same color as the hover) when we click on it ? Also how can i change the social media icon color near the menu from white to another color ?” Thanks for your help.
Hi Kelvin!
Thank you for being so patient!
Please add this custom CSS code to change the color of social icons #topmenu .social .fa { color: #888888;} just use the color you want.
And this is the CSS code for the menu color on click: .right-menu #topmenu>ul>li.current-menu-parent>a { color: #f7f7f7;}
Best regards, FoxThemes.
Hi, many thanks they work great ! But the code for the color on click work only if there’s a submenu.. I did something wrong ? Thanks for your great help!
Hello,
Any idea about what’s wrong with that and how i could fix that ? i tried some codes but no success unfortunately..
Thank you for your help. 
Hello Kelvin,
Please add this code to custom CSS:
.right-menu #topmenu>ul>li.current-menu-item>a, .top-menu #topmenu>ul>li.current-menu-item>a, .right-menu #topmenu>ul>li.current-menu-parent>a, .top-menu #topmenu>ul>li.current-menu-parent>a { color: #f7f7f7;}
Thanks so much !! Excellent theme support !! I wish a great weekend to all the team !
Thank you, Kelvin! Have a great weekend, too!
I just want to say a big THANKS for the very helpful support of napoli theme team 
Thanks a lot, we’re doing our best to please You.
We will really appreciate if you can review us with a rate, as well.
What is the changelog of the update guys ?
Please keep updating your item details changelogs with dates 
Thanks!
Just updated
Thanks.
Updated to 1.6.2 tonight per the new release and now I have a message saying – Your ” Coming Soon option” is enabled now. No matter what I do in the Theme Options (toggle it ON or OFF) it wont go away, its on all pages and there is no Dismiss this Notice option. For the record I do not have the coming soon page on my site, this is in error. Added this in an existing ticket I had open.
Hi Sam, Thank You,
This is a known thing, and it’s used on purpose to make the customers familiar with the new option, but will be taken off in a week.
Best Regards, FoxThemes.
thanks for the reply, will wait for a week for it to be taken off then. thanks