192 comments found.
Hi, Love that this themes demo page has a working booking system but I am a bit concerned that it is not actually included in the theme as I cannot see anything about it being included in the purchased package. Is it included in the package and ready to roll out from the beginning?
Hello,
Thank you for your interest in our theme!
The booking functionality is added into the theme with the help of the Booked plugin which is included into the theme! You will have the theme looking like the demo with the booking functionality included after the installation. Please learn more about the plugin here http://cloe-brooks.themerex.net/doc/#booked
Best Regards,
hi, there is a new version compatible with wp 4.7.2 ?
Dear Syndr0me,
The most recent theme version 1.2 is compatible with Wordpress version 4.7.2 Please make sure to save the full site backup before updating Wordpress or the theme etc.
Best Regards,
hi melissa, your ticket system not work. i try to write you, but the system tell me an error with purchase code, but i’m verify and all it’s ok. can you contact me to email (it’s urgent). thanks
Dear Customer,
As far as we know the ticket system issues have been solved and it should be okay now. Could you please try again. If it still does not work, please provide us with your email for contact.
Best Regards,
Hi, i have a question, where can i change the background color of the footer and the background of the copyright bar. I tried to change que css (skin.css) file but the change didn’t happend. Thanks
Dear Davidriveraz.
Thank you for purchasing the theme!
Please add this piece of code to Theme Options – Custom CSS in your admin for the contact info footer background and then replace the default color code with the color code you prefer and save:
.contacts_wrap_inner { background-color: #fcf7f1; }
Please add this piece of code for the footer copyright background to Theme Options – Custom CSS in your admin and also please replace the default color code with the color code you prefer and save:
.copyright_wrap_inner { background-color: #504B47; }
Best Regards,
hi, i put de code on the css custom code, but it doesn’t work, do you know why? http://novoinjertos.com
Dear Davidriveraz,
Please try adding the code with the !important tag like this:
.contacts_wrap_inner { background-color: #fcf7f1 !important; }
.copyright_wrap_inner { background-color: #504B47 !important; }
If it still odes not work, please submit the support ticket on this issue and provide us with your admin login credentials so that we can investigate the issue closer.
Best Regards,
Hello ,
Urgent request, where can I put the Google Map API . Because the map is not showing in contact us page
Please help !
Dear Customer,
Thank you for purchasing the theme!
The point is that Google maps has changed the standard plan policy on June 22, 2016 requiring the API key to make the map work: http://googlegeodevelopers.blogspot.com.au/2016/06/building-for-scale-updates-to-google.html This feature has been integrated into each theme update.
So make sure you use one of the most recent theme versions. Generate the Google Map API key following this link https://developers.google.com/maps/documentation/javascript/get-api-key?hl=en
Then navigate to Theme Options – Service section in your admin, add the key into the Google Map API key field and click ‘Save Options’.
With that done, if the API key is generated properly, you will see the map working on the site. If the issue still persists, please submit the support ticket clicking ‘Get Support’ banner on the item page to get some professional help of our support team.
Best Regards,
I have several problems installing plugin .. The revolution slider of a fatal error and does not install and the budypress tb: /www/wp-content/plugins/buddypress/bp-activity/classes/class-bp-activity-component.php on line 281
I need an urgent return, because I can not do anything !!
Dear Customer,
Unfortunately, we are not able to access your site admin page or FTP in order to investigate the issue mentioned and solve it. We have replied in your ticket, please check it and get back to us.
Best Regards,
Hello, i sent a ticket today, need the answer soon as possible. I am trying to import the demo content via install dummy data and it hangs. Pls need support. Thanks.
Dear Bruce,
Your ticket has been answered on Friday.
Please feel free to contact us back in case of any further issues or difficulties.
Best Regards,
Hi, i would like to translate the booking plugin, how do i save it after translation? same name and the file needs rewrite or i add another .mo file with the new language? thanks.
Dear Customer,
Thank you for purchasing the theme!
The booked .po file should be called booked-en_US.po, where en_US is your language indentificator.
Please check this article for better understanding of the procedure https://themerex.ticksy.com/article/2369 If the issue persists or in case of any further questions, please feel free to submit the ticket clicking ‘Get Support’ banner on the item page.
Best Regards,
I am trying to import the demo content via install dummy data and it hangs. Nothing is happening. I made all the required changes to the server and am using hostgator but it still doesn’t work. Is there any way you could help me get this sorted?
Dear Customer,
Thank you for purchasing the theme!
Dummy data installation depends on your server settings. Please make sure your PHP configuration limits are as follows:
max_execution_time 600
memory_limit 256M
post_max_size 32M
upload_max_filesize 32MIf the issue still persists, please submit the ticket clicking ‘Get Support’ banner on the item page with your site URL and the login credentials so that we can investigate the issue closer.
Best Regards,
I have all the correct settings. I opened a ticket and also I have sent both cpanel and wp admin login details. Please help me sort this out.
Thank you!
Dear Andrei,
Your ticket has been taken care of and the installation finished. Please check it and let us know in case of any further issues or difficulties!
Best Regards,
Thank you very much Melissa, everything is ok 
That sounds just great!
You are more than welcome!
Happy Holidays!
Dear Customers,
We are sorry for the inconvenience. Temporary Ticksy support system is not available now. During few hours it should start to work again and you will get your ticket replies.
Best regards.
Your ticket support is not working so I am posting here.
I am having two issues I could use help with as soon as possible. I am not able to disable the light and dark color schemes – they keep populating on the site in strange ways, and I want to just eliminate them. The delete button doesn’t work. Also, some of the heading tags are scaling way smaller on mobile devices and I want them to remain the size they are on the desktop. How do I disable this functionality?
Dear Customer,
Please take our apologies for the ticket system issues, unfortunately, there were some technical issues which are beyond our control, but they are fixed now and the ticket system is up. Please try again.
As for the color schemes, we have tested and it is okay on our side, please check these screenshots http://prntscr.com/dmjjv9 , http://prntscr.com/dmjk0f , http://prntscr.com/dmjkh6 Please make sure your memory_limit is set to 512M to assure the correct work of custom color schemes with LESS CSS compiler.
As for the heading tags, is there any screenshot of which tags exactly you are referring to so that we can investigate the issue closer to find out the solution.
Looking forward to your reply here or in the ticket system (should be okay now) with your site URL and the credentials.
Hello, I just submitted support ticket number #974134 Please review this and get back to me as soon as possible. Thank you
Dear Customer,
Sure, your ticket will be taken care of in the shortest possible time.
Best Regards,
Hi, I am new to Themeforest and just want to know before I buy your great theme,by the way, do you get the demo content when you buy the theme? Or how does it work?
Regards,
Hello,
Thank you for your interest in our theme!
Sure, the dummy data is included and after the theme installation with the dummy data the theme will look exactly like the demo with all the demo content.
Please check this link to learn more about the Dummy Data installation, which is installed via the admin in just one click http://cloe-brooks.themerex.net/doc/#demo_content
Best Regards,
Ladies and Gentlemen, today I will no longer purchase any on your platform, because I do not agree totally with your current policy. To begin with when purchasing a thema, you must inform consumers that the license that useless, heavy, harmful and pervasive plugin is Visual Composer, it is to buy. I find inconcepipile discover after purchase, that the topic requires mandatory purchase of one of the most useless software objects that I know and that’s more I have to buy to use it in full.
I understand you want to make money on who buys from you, but frankly I’m tired. Each thema, even the most simple become very heavy because of Visual Composer tucked inside for strength. I checked on the details page of the thema and nessuma part is written that I have to buy additional software to use it. So I expect to be able to uninstall Visual Composer and use what I bought just as you proposed. But is not so!
No subject has to buy something that I put a noose around his neck and forces me to purchase more than me is not necessary and that I find harmful.
So given that your themes work only with the help of Visual Composer, I will not do new purchases from your store.
Greetings, Di Somma
Dear Di Somma,
We are saddened to hear of your negative experience, however, please note, that purchasing these plugins licences is optional and not needed since they came bundled with a theme https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins.
Since the bundled plugins are a part of the theme, the new versions of them are included into each theme with every new theme update. So there is absolutely no need to buy any plugin licences. You can also contact us any time to get the latest versions of Visual Composer or Revolution Slider plugins, just submitting a support ticket, and we will provide you with the most recent plugin versions.
Please do not hesitate to contact us back if you still have any questions about the plugin licences, we are more than happy to assist you with any issues, difficulties, queries or questions in order to make you one of our happy customers!
Best Regards,
Hi I’ve purchased this theme but I cannot download it. I keep getting an error say Failed – forbidden on my Mac. Can you help?
Dear Frankwebcoach,
Thank you for purchasing the theme!
Sure, we are more than happy to assist with any issues you might experience.
Could you please, contact us via ticket system. It will be faster and more effective. Most probably, your request requires access to the website, so comments are not good for that.
Just click on banner “Support Sys” on the item page to get some qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on our support team working hours is specified in the Support section on the theme page.
Best Regards,
I there, I`m trying to send a ticket but when I click “submit ticket” I get an error. error prin screen: https://postimg.org/image/4x8icc031/
Thanks! Regards, Horea
Dear Horea,
Seems like there were some issues with the system, sorry for that. Please try re-submitting the ticket now. It should be okay.
Thanks,
Dear Customer,
Thank you for your interest in our theme!
But the Google Map is fullwidth on the demo http://prntscr.com/cqfvzn .What exactly do you mean? Please let us know.
Thanks,
Hi, the theme looks super. But I need a full width google map.. Can I do this with this theme. thanks, James
Dear Customer,
Thank you for your interest in our theme!
But the Google Map is fullwidth on the demo http://prntscr.com/cqfvzn .What exactly do you mean? Please let us know.
Thanks,
Hi, Great theme. Will I be able to configure the shop to be able to purchase products for say Amazon or an external source?
Dear Customer,
The theme is compatible with WooCommerce plugin in terms of selling items.
You can install this plugin into the theme to be able to start your online store.
You can learn more about the WooCommerce plugin features and functionality from this link https://wordpress.org/plugins/woocommerce/, https://woocommerce.com/features/
Thank you for your interest in our theme,
Hi Melissa, congratulations for the theme. I would like add, to the contact, some files, could you tell me how to do it? Best Regards
Dear Sergiostagnitta,
Thanks for the compliments on our theme!
Could you please contact us via ticket system. It will be faster and more effective. Most probably, your request requires access to the website, so comments are not good for that.
Just click on banner “Support Sys” on the item page to get some qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on our support team working hours is specified in the Support section on the theme page.
Thanks
Dear Customers,
We are sorry for the inconvenience. Temporary Ticksy support system is not available now. During few hours it should start to work again and you will get your ticket replies.
Best regards.
