747 comments found.
Hallo, After reading the conditions in this link we understand the licenses. Thanks! To ask about other issues and not to do it in Envato how can we do it with tickets? We agreed, it allows us to login but when we pass the tickets the system expels us.
Hi ServiBaby,
Thanks for writing in!
About the login issue, please try to hard refresh your brower and try to login again. In case you still can’t login to submit ticket, you can just drop us an email to contact@themelogi.com and we’ll provide support via email.
Best regards, Danny
Hi, I have acquired this issue and the Visual Builder licenses do not work and neither does Slider revolution. We can not work. We can not contact you by tickets because we are also constantly requesting login. We asked for solution already.
Hi ServiBaby,
Thanks for writing in!
About those plugin licenses, please have a look at our article here: http://www.themelogi.com/knowledge/
Let me know about any other doubt you could have.
Thanks a lot! : ) Danny
If I may suggest a suggestion. Put more icon, there is nothing. Possibility of loading
There’s not much, When you load an image, it becomes ugly, and incompatible. Unlike default icon
Hi there,
Thank you for the sugesstion! We’ll keep updating it.
Best regards, Danny
Hi i just bouht the roneous theme for wp and i tried both installation filezilla and the wp downloading what should i do thanks
Hi Ariel,
Thanks for writing in! In case you will need help on install the theme or demo content, please submit a ticket at http://www.themelogi.com/tickets and share us the admin account of your site via private reply so we can help you out.
Best regards, Danny
still no new version??
Hi jose,
We’ve just finished the code for new version, we’re doing test for this. The new version will be available in this weekend.
Best regards, Danny
WHEN?
Hi jose, we’re going to submit an update today. It should be release on late of today or next day.
Best regards, Danny
I am unable to submit a support ticket on your website. I login, try to submit a ticket, and it tells me I must be logged in to submit a ticket. I’ve tried emailing you through your contact us form and have not received a response!
Hi jroh,
Thanks for writing in!
This is caused by cache issue, you need to hard refresh your brower and try again. I have leave a note about this in top of support forum.
Also in case you can’t login to submit ticket, just drop us email to contact@themelogi.com so I can help you out. And please note that since our timezone are not the same so our support team will need a little time to answer you.
About the plugin licence, you do not need to activate it for using the plugin, please read more detail about this in out FAQs page here (question 3): http://www.themelogi.com/tickets/topic/faq/
Let me know about any other doubt you could have.
Thanks a lot! : ) Danny
Hello, I got your theme recently!
Try to install it but gave error message …
“HTTP Error 500.0 – Internal Server Error C:\Program Files (x86)\Parallels\Plesk\Additional\PleskPHP53\php-cgi.exe – The FastCGI process exceeded configured request timeout”
What could be happening?
Rgds, esmmero
Hi esmmero,
Thanks a lot for using Roneous in your project! It is very appreciate!
About this issue, please have a look on our FAQs page here for the solution (question 1): http://www.themelogi.com/tickets/topic/faq/
In case you can’t make it work, please kindly open a ticket in our support portal so I can investigate your case and help you out.
Thanks a lot! : ) Danny
I was especially interested in the Art Work portfolio theme only…
Hi Danny, thanks for feedback!
I did not find the specific solution to the pointed error … could you better analyze it and point me to the next step?
Rgds, esmmero
About the support indication on Themelogi site, the “add new ticket” button is inactive. : (
Hi! Please click on Login button in the menu to register an account before you can submit a tocket.
About the error 500 internal server error, please contact yout hosting provider and ask them to increase the memory limit as in our FAQs page (question 1).
After that, please go to Appearances > Install Demo to import the demo content, you can set the “Art Work” page as your homepage by going to Settings > Readings, and set the static front page to “Art Work” page.
In case you’re still can’t login to submit ticket or have any other questions, please drop us an email to contact@themelohi.com so we can help you out.
Thanks a lot! : ) Danny
O, I already requested the provider this configuration!
Just note, even logged in, the “add new ticket” button is inactive.
Would you mind informing me which .ZIP files to dowload:
1. themeforest-16202433-roneous-creative-multipurpose-wordpress-theme.zip;
2. roneous.zip;
3. roneous-child.zip;
Thanks! Rgds, esmmero
Hi, it’s roneous.zip file – the installable theme file. You can unzip it and upload to wp-content/themes folder then go to Appearances > Themes to activate it.
Best regards, Danny
Ok, thanks!
After a few steps and requests for plugins, where the site should look, is presenting this warning:
“PHP Warning: is_readable(): open_basedir restriction in effect. File(/languages//en_US.mo) is not within the allowed path(s): (D:/INETPUB/VHOSTS//esmmero.com\;C:\Windows\Temp\) in D:\INETPUB\VHOSTS\esmmero.com\blog.esmmero.com\wordpress\wp-includes\l10n.php on line 583”
Can you tell me something about that?
Best, esmmero
Hi esmmero,
Thanks for writing in!
The warning message is because your host is not allowing your site to open a file on the path it is located in. This really is not a theme issue. It really is a host issue.
Please ask your hosting providet if they can add “php_admin_value open_basedir none” to your PHP configuration. Also you can try the solution here: http://stackoverflow.com/a/34980645
Hope this helps, Danny
Apparently I have a hosting package that does not allow these settings. In moment I’m looking for alternatives. Could you tell me a good cost-effective hosting service?
Hi esmmero,
Yes I can recommend you to use hosting service from Siteground, we also use it for our live demo sites.
Cheers! : ) Danny
Hello 
Cause a problem: Php.ini create an error. Cause: opcache function. Please check path and file right.
Hi AD-DIGITAL87,
Thanks for writing in! This looks like the error comes from opcache which is not related to the theme itself. But you can try to remove the php.ini file in your FTP because it’s no need to use php.ini with the theme in your side. Also, you may want to have a look on the article here for more details about using opcache:
http://stackoverflow.com/questions/17224798/how-to-use-php-opcache http://php.net/manual/en/opcache.installation.php#opcache.installation.recommendedFor any other questions or issues, feel free to contact me in the support forum and I will gladly try to help you
Cheers! Danny
OK
thank you
Hi, Widescreen mobile display has a white line on the edges.. Why?
Hello, could you please open support ticket at http://www.themelogi.com/tickets/ and share your site login credentials via private reply so our support team can investigate your case and help you out. Also please point to specific page where we can see the problem.
Regards, Danny
Hi! I love this theme – thank you. I’m using the “Work Showcase” layout and I’m trying to add a line of custom text in the menu, above the links. Is this possible? Thank you!
Hi jenrichards,
Thanks for writing in!
The theme only support custom text below a menu link as you can see in our live demo. You can add it using Subtitle field as in screenshot here: http://www.themelogi.com/files/roneous/support/sub.jpg
Also you may want to have a look on the theme documentation here for the details: http://www.themelogi.com/docs/roneous/#!/creating_menus
If you have another questions or issue, please kindly open a ticket at http://www.themelogi.com/tickets/ so our support team can help you out.
Best regards, Danny
Hi, This is a prepurchase question.
I have seen the demo and in most of the demos I see the menu overlapping the banner image. This can lead to problems if the image is not very good in which case some menu items might become unreadable.
Is there a feature available in which all demos can be seen with the main banner/slider appearing below the main navigation.
Thx. TS
Hi TS,
Thanks a lot for your interest in Roneous. The theme comes with multiple header layouts option, so you can easily to set the header as Standard Header so that the banner/slider appear below navigation.
Best regards, Danny
Fantastic theme!! great work!!! thumbs up!
Hi shamsherbaloch,
Thanks a lot for being our customer. We’ll try to make this the best experience for you
Also if you don’t mind leaving us a review rating that would be awesome!
Cheers! Danny
I can´t login to submit a ticket. My them doesn’t work. Bad start. All is blank. http://redprivada.com.es/ceg/
Hi sebamiguens,
Thanks for writing in!
In case you can’t login to our support forum, please hard refresh your browser and try again.
If the problem persists, please share us the admin account of your site to our email contact@themelogi.com so we can investigate your case and help you out.
Best regards, Danny
hi any news about the new update? thank you
Hi josemanuel,
Thanks for writing in!
We’ve just released our new Wanium theme yesterday and we’re now currently working on an update for Roneous theme.
We’ll let you know when it releases.
Thanks a lot! : ) Danny
Hi,
I tried the one click demo installation but it didn’t work so I tried the manual installation but I cannot find the requested file “SampleData/roneous-demo.xml” so not sure what I am supposed to import? Thanks
Hi RubenBH,
Thanks for writing in!
Please unzip the main-files package (not the installable theme file), and you’ll find the the SampleData folder in there.
Otherwise you can download that folder in the link here: https://goo.gl/qKk8Ct
In case you still can’t import the demo content, please submit a ticket in our support portal at http://www.themelogi.com/tickets/ or drop us an email to contact@themelogi.com so we can help you out.
Best regards, Danny
Hey there! Thanks for the great theme. http://www.der-betrunkene-froschhumpen.de is my first website and I have created it with roneous theme!
Hi Jan,
The site looks great Thanks a lot for using Roneous in your site! It is very appreciate!
Best regards, Danny
Is there a problem with the file? I tried to upload the theme over and over and it always goes wrong. Please, help me
Hi Leandro,
Thanks for writing in!
About this issue, please have a look on our theme documentation here: http://www.themelogi.com/docs/roneous/#!/theme_installation
In case you still can’t make it work, please please kindly open a ticket on our support portal at http://www.themelogi.com/tickets/ or just drop us an email to contact@themelogi.com and share your site login credentials so our support team can investigate your case and help you out.
Best regards, Danny
Is it possible to disable the sticky header?
Hi ultrapopland,
Thanks for writing in!
To disable the sticky header, please add the code below to your Dashboard > Appearances > Customize > Fonts & CSS > Custom CSS:
.nav-container nav.fixed{ position: absolute; }
For any other questions or issues, please open a ticket at http://www.themelogi.com/tickets and point to specific page you are creating so we can assist you in more precise detail.
Let me know about any other doubt you could have.
Thanks a lot! : ) Danny
On my install a load of styles are missing which makes most of the demo pages a mess. They seem to all be in http://demo.themelogi.com/roneous/wp-content/cache/autoptimize/css/autoptimize_6cb5b0b6082f6725bd38a1dd53af276f.css on your demo site. Sample classes are wpb_column vc_column_container vc_col-sm-3, vc_column-inner etc
Hi Chatmandu,
Thanks for writing in!
Could you please open a ticket on our support portal at http://www.themelogi.com/tickets/ or drop an email to contact@themelogi.com and share us the admin account of your site via private reply so we can help you out. Also please point to specific page where we can see the problem.
Thanks a lot! : ) Danny
Hi, I’m trying to change the Background Image behind the title but it stays white all the time, no matter what I choose in Page Title Background Image Type. Can you advise?
Hi patryykk,
Thank you for using Roneous.
About this issue, please have a look on the Page Title setting in our live demo (1. About Us) here: http://i.imgur.com/bZ44y1K.png
In case you can’t make it work, please kindly open a ticket on our forum http://www.themelogi.com/tickets/ and share us the admin account of your site via private reply so we can help you out. Also please point to specific page where we can see the problem.
Thanks a lot! : ) Danny
Hey Danny, that link to the image doesn’t work.
Any changes to the featured image on individual pages and posts have zero effect. It doesn’t take the image and displays it blank.
Hi patryykk,
Please try the screenshot link about Page Title setting here: http://www.themelogi.com/files/roneous/support/pagetitle.png
If you still don’t see the header background image, please send me your site URL and point to specific page where we can see the problem via our support portal here http://www.themelogi.com/tickets/ or just drop an email to contact@themelogi.com so I can help you out.
Best regards, Danny
Thanks Danny, It worked when I set it to ‘Parallax Centre Large’. Thank You!
Thanks for your confirmation : ) We are glad to see that you sorted it out.
Best regards, Danny
