823 comments found.
Updating Plugin Revolution Slider (1/2)
Downloading update from https://cldup.com/uLTa-oFab-F/Qg1i3G.zip…An error occurred while updating Revolution Slider: Download failed. ForbiddenUpdating Plugin ThemeMove Core (2/2)
Downloading update from https://cldup.com/uLTa-oFab-F/S1vWmr.zip…An error occurred while updating ThemeMove Core: Download failed. ForbiddenHi galbaras,
Thanks for reaching us. That’s the issue with server, everything is fixed now. You can retry it or send us a support ticket at http://support.thememove.com to get our developer’s support
Best Regards, ThemeMove
Thanx for the new update but it’s impossible to download the new plugin, can you fix it please?
Hi omarsiviero,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
ThemeMove
Hi. With new version i have a lot of errors. Not possible to download or update Required plugins and no Demo install possible.. What could couse problem? Tried on local and public servers.. http://prntscr.com/e8oers
Hi,
Thanks for your comment. With this issue, I advise you to submit a support ticket at http://support.thememove.com – this is our private support channel, you can freely contact our developer and ask him to help you. Just remember provide your purchase code & admin login information.
Best Regards,
ThemeMove
Hi, I can’t activate the your new version of child theme because loses original all settings css.. Help me please. tks -David
Hi davidfront,
Thanks for your comment. With this issue, I advise you to submit a support ticket at http://support.thememove.com – this is our private support channel, you can freely contact our developer and ask him to help you. Just remember provide your purchase code & admin login information.
Best Regards,
ThemeMove
hi, i can’t use the background color custom für icon background, no matter what color i put in, it doesn’t show any.
Hi kioden,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
ThemeMove
Hello i customitzate your template and have a lot of possiblitis, very great! So i have a doubt about projects page portafolio. I want when the user click one image project not open the page/post about the project i only want to open the image in zoon. I try by essgrid seeting and not get it. So how can i change it this option.
I send the URL page i refer https://goo.gl/stRZ7wThannks
Hi dacovi,
Thanks for reaching us. In this case, you can directly contact with our developer at our support channel here. Don’t forget to provide:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
We are waiting to give you a hand.
Best Regards,
ThemeMove
Perfect i recived solution by ticket support
Thanks & Have a good day!
Hello, i need to know if this theme have SUBSCRIBE function popup window or something like this
Hi,
Can you provide a screenshot?
i cant install this plugins (Essential Grid, Revolution Slider, ThemeMove Core, Visual Composer)
An error occurred while installing Essential Grid: Download failed. Forbidden.
Hi cassius00000,
Thanks for your response. We don’t integrate this feature with structure theme. You can find a plugin to create popup for your site.
Regards, ThemeMove
ok but what about other issue?
i cant install this plugins (Essential Grid, Revolution Slider, ThemeMove Core, Visual Composer)
An error occurred while installing Essential Grid: Download failed. Forbidden.
Got it. With this issue, I advise you to submit a support ticket at http://support.thememove.com – this is our private support channel, you can freely contact our developer and ask him to help you. Just remember provide your purchase code & admin login information.
Best Regards,
ThemeMove
hello. i could not find where to inport the sample data from….
Hi,
If you have already followed the instruction here: http://document.thememove.com/structure-document/ and still cannot find out the solution, please send us a support ticket at http://support.thememove.com – our developer will reply you within 1-2 working days.
Best Regards, ThemeMove
Hi, I’m in trouble,
1- I can not find the vc_wp_custommenu to use on the page. 2- When I add a product to the cart, I see the number, but when I click, it does not show me the product in the cart located in the header.
Hi,
Thanks for reaching us. Our developer will help you to solve this issue. Please send us a support ticket at http://support.thememove.com
Thanks & Best Regards, ThemeMove
Hi, I need to update the theme and plugins, since aren’t auto-updated. In Apearence-Themes-Structure i have version 3.0.2 and no button to update it. Same for visual composer (version 4.7.4). Visual composer stopped working and don’t show anything on pages in the backend. I downloaded version 4.1 of your theme, but can’t find the files to update visual composer. How to export theme settings so when i update not to lose settings, in your documentation can;t find this informations. Thank you in advance. Great theme!!
Hi elen_a,
You should update the theme first, then you can see the update plugin notification. Don’t forget to back up the database before updating your theme. If you need help, please contact our developer at http://support.thememove.com
Best Regards,
ThemeMove
sorry for my bad English but I wanted to ask if compatible with WPML plugin to do the multilingual site Thanks
Hi Tony,
Our theme is compatible with WPML plugin
Best Regards,
ThemeMove
sorry for my bad English but I wanted to ask if compatible with WPML plugin to do the multilingual site Thanks
Hi Tony,
Our theme is compatible with WPML plugin
Best Regards,
ThemeMove
Hi Buddy. Loving the theme. Can we ask a quick question. We have a section from visual composer called Post Grid. While it works perfectly on laptops etc , the mobile and tablet versions don’t seem to load the images from the posts. The post grid seems to default to not load the images. How do we change this please. The theme is upto date and so is visual composer (5.0.1) Turned off all 3rd party plugins but still the images didn’t load We are using the Post Grid feature. The Data Source is set to Grid the site: https://www.highlandhikes.com Thanks man your help is very much appreciated
Hi yadiyada,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
ThemeMove
Hi, is Structure theme compatible with Elementor ?
Hi valonette,
We got your ticket. And we advise you to use Visual Composer.
Thanks, ThemeMove
Hi ThemeMove, I keep getting this error on my wordpress http://concretefuture.com/ when I go to edit anything eg. edit the appearance or install plugins.
“The page cannot be displayed because an internal server error has occurred.”
Hi galdred94,
Thanks for reaching us. We think we can help you in this case. So, please open a support ticket at http://support.thememove.com and we’ll reply you within 2-3 working days
Best Regards, ThemeMove
Hello. The Homepage slider on my website doesn’t load. It’s been like this for a while I just haven’t had the chance to reach out. I’ve update WP, all the plugins and the theme. Still the frames just loops and the images don’t load.
Can you give me a quick diagnose or do I have to pay for support?
On a super rush for assistance on this BTW, website is getting hit for important potential clients tomorrow. Appreciate the help!
No worries, figured it out – thanks!
Hi tmelo74,
Thanks for reaching out. It’s nice to know that you have resolved the issues. If you need more support, don’t forget to renew the support package and send us a ticket at http://support.thememove.com
Thanks & Best Regards, ThemeMove
Hello, when you are planning to finally update theme? 
Hi,
Thanks for reaching out. We plan to release the updated version on Saturday
Regards, ThemeMove
500 internal server error when I try to upload the theme?
Hi galdred94,
Please open a support ticket at http://support.thememove.com and our developer will help you
Best Regards, ThemeMove
Hi There ,
can you update revolution slider and essential grid ?
Thanks .
Hi DenishPatel,
We’ll release updated version next week. Thanks for your concern.
Best Regards, ThemeMove
Hey, TM Google Maps is still not working? Best regards
Hi lusitano,
Please open a support ticket at http://support.thememove.com and our developer will help you resolve the issue with Google Maps.
Thanks & Best Regards, ThemeMove
