682 comments found.
Hi..tried ur support..page not working. In Edge slider when i add/change images they do not reflect..earlier it was working..let me know
earlier edge sliders are working, but when i add or change any image in the sliders, it does not display in the lient side.
Hello,
We are sorry because of the issue with ticksy. Our support system is repaired so you are able to access it now https://edge.ticksy.com/ and submit a ticket with your site URL and wp-admin access so our agents could investigate.
Edge
Hi! i’d like have some explanation:
1. if i use an anchor menu in a one page, is normal this not work on mobile or tablet? how can i set it right?
2. is possible create a portfolio, with hover effect like this http://demo.edge-themes.com/hudson/loading-types/standard-loading-type/
but with the exclusion of the link to single page of portfolio…? and have only a presentation like a image-box?
best regards R.
Hi there,
1) It should work well on mobile devices, too.
2) Under Portfolio list settings you are able to disable link on image and to enable lightbox icon to appear https://www.screencast.com/t/xTAXCGkseS
Best, Edge
Hi thanks so much… i have set the portfolio! but i have always problem to the anchor menu in mobile…. i use a vertical menu on desktop… but in the responsive mode, i can see the voices but they don’t link to any part of my page….
thanks again R.
Hi,
You are welcome. Please, send us your site URL so we could see your menu. Thanks
Edge
Hi! this is the url http://aleandben.com/it/
I also wonder if the theme is compatible with Polylang for translations, because it is a very powerful free plugin, but I always have a problem with the menu …
In fact, if I change the language from English into Italian, or the opposite, you refresh the page but not the combined menu, which stay in the original language (and obviously does not work the anchors, even if you try to use the menu goes crazy …)
The menu is updated as it should only if you manually charging the url page … http://aleandben.com/en/ I do not know what is causing this …. if i had setting bad something in the the theme or is this incompatibility with the plugin …
partly because I would avoid buying WPLM to have the same problem …
As you can see i’m using the vertical menu on the side, which as stated earlier by problems even in the responsive version.
I also tried to manually enter in the widget some links, but also in this case the menu does not update automatically…
Please answer me soon as possible. thaks again! R.
Hello,
We checked your site and anchor links works fine on our side.
Please, try to test this on some other device.
When it comes to responsiveness, could you, please, explain this issue further more?
We cannot confirm compatibility with polylang, but we could suggest to use WPML since our theme is compatible with it.
Edge
When I’m beginning with the theme being processed a sidebar in the rows. I don’t want a sidebar. How can I get a full with text page without a siderbar?
Hi,
Just choose Full Width for template https://www.screencast.com/t/nj3ziV7eUh75 and under page settings you are able to choose Default for sidebar, so there would be no sidebar https://www.screencast.com/t/li7eZzAwrm5
Best, Edge
Do you offer regular updates to the theme? It says it was back in 2016 the last time an update was made?
Hi,
Yes, we are constantly providing new updates, when we have some new feature, or some bug to fix, or when some of our included plugins is updated. We are now preparing our new updates, where we will include latest updates of required plugins.
Best, Edge
The theme has broken for us. It looks like all images within Edge Options have been unselected. I was able to reselect them (the logo and the sidebar background wood image were the main things), but is there a way to stop this happening in future? Updating to the new version of Wordpress was only done just now for the first time in many months. Thanks.
Hi,
If you lately updated WP core files to version 4.5+ all you should do is to update our theme and VC to latest version Please. check here how to update our theme to version 1.8 http://demo.edge-themes.com/hudson-documentation/#!/getting_started_updating_hudson
And to update VC to version 5.0.1 here are step by step instructions:
1. Please make sure main theme is activated while performing other steps
2. Go to Plugins page in your WordPress Dashboard, locate Visual Composer in the list, deactivate it and delete it
3. You will see message that required plugin is missing at the top of your WordPress Dashboard
4. Install the plugin and then activate it
If you want to do manual upgrade, you can locate Visual Composer plugin here: hudson.zip > hudson > plugins > js_composer.zip
Best, Edge
Hi,
When I try to translate the theme through Loco Translate, I get an error from Loco : “This bundle isn’t automatically compatible and requires configuring before you can use all the functions of Loco Translate. Click the setup tab to complete the bundle configuration.” The advanced setup tab requires the information listed here : https://localise.biz/wordpress/plugin/manual/bundle-config, and it seems that there is some of it that I can’t get on my own. Do you know how I can set them up?
Thanks in advance, Deborah
Hi,
Unfortunately we can’t help you with setting up and configuration of the Loco translate, because this is a 3rd party plugin, which you need to configure by yourself.
Edge
Right, but as written on https://localise.biz/wordpress/plugin/manual/bundle-config there are some pieces of information that only you may have, such as the text domain : “This piece of information is critical. If the bundle doesn’t declare its text domain Loco won’t know some basic things; (like what names to give new files, or what strings can be extracted for translation). If you don’t know what to put in here, ask the author. Don’t guess that a theme called “foo” will have a text domain called “foo”; this is often not the case. If this value is wrong, your translations simply won’t work.”
Hi,
The text domains of our theme are ‘edgt’ for the theme itself, and ‘edgt_core’ for the Edge CPT plugin.
Edge
Thanks !
You are welcome!
Hi, i have installed the theme and plugins as the documentation says. I have activated two plugins out of three. The i activate the layer slideer plugin. It throws the following error on the wordpress dashboard. Could you help
_PLUGIN_PATH’ ) or define( ‘WTWP__INSTALL_PLUGIN_PATH’, ‘welcome-to-wordpress/welcome-to-wordpress.php’ ); function install_wtwp() { global $pagenow; if ( !( ‘install.php’ $pagenow && isset( $_REQUEST['step'] ) && 2 $_REQUEST[‘step’] ) ) { return; } $active_plugins = (array) get_option( ‘active_plugins’, array() ); // Shouldn’t happen, but avoid duplicate entries just in case. if ( !empty( $active_plugins ) && false !== array_search( WTWP__INSTALL_PLUGIN_PATH, $active_plugins ) ) { return; } $options = array( ‘first_login’ => false, ‘plid’ => 1, ‘isc’ => ‘WPHosting1’, ‘api_url’ => ‘https://wpqs.secureserver.net/v1/', ‘help_url’ => ‘https://help.securepaynet.net', ‘control_panel_url’ => ‘https://hostingmanager.secureserver.net/Login.aspx', ‘key’ => ‘+Jg06E6mtyjT3bGNjnWKBQQNNdCuYPnpK4F1Ly0arPtgHUM5k1UIMaDQ9tMjAkT/’ ); $active_plugins[] = WTWP__INSTALL_PLUGIN_PATH; update_option( ‘active_plugins’, $active_plugins ); update_option( ‘wtwp_options’, $options ); } add_action( ‘shutdown’, ‘install_wtwp’ );
Hi,
It seems to us from the error report that you have sent us that this error has noting to do with the theme, or its plugins. Please submit a private ticket to https://edge.ticksy.com/ together with your wp admin and ftp credentials so that one of our support agents can inspect this a bit closer.
Edge
Hi! I absolutely love what you’ve done guys! I want to buy Hudson Personal this theme http://demo.edge-themes.com/hudson/home-11/. I only would like to know if the pictures that are used in the home page of the theme are included with the template?
Hi,
Thank you for taking interest in our theme!
Yes, the images from our demo websites come together with the theme, but in order to use them on your website, you would need to purchase the images licences from the https://www.shutterstock.com
Edge
Hi! I have been trying to upload the demo content but it reaches 20% then stops completely. Kindly assist
Hi,
The issue that you are having is commonly related to server low resource settings. Could you please try to increase these values or ask your hosting service to do it for you.
max_execution_time = 300 memory_limit = 128M upload_max_filesize = 128M post_max_size = 256M Then check import functionality again.
If this doesn’t help, submit a private ticket to https://edge.ticksy.com/ together with your wp admin credentials so that one of our support agents can inspect the issue that you are having closely.
Edge
How do you get the header image to resize on mobile? On Divi I can use this code for example:
@media(max-width: 767px){ .et_pb_slider .et_pb_slides .et_pb_slide_0{ background-position: left; }
Works well.
I’ve used your edge slider, urgently require an answer as your guide has nothing on this.
[no_slider slider=’home-slider’ auto_start=’true’ animation_type=’slide’ slide_animation=’6000’ height=’’ responsive_height=’yes’ responsive_breakpoints=’set1’ background_color=’’ anchor=’’ show_navigation_arrows=’yes’ show_navigation_circles=’yes’ navigation_position=’default’ content_next_to_arrows=’‘]
Hi,
Just add the following code to Edge Options/General/Custom css field and adjust the height to your liking
@media only screen and (max-width: 768px){ .edgt_slider .carousel{ height: 200px!important; } }
Edge
WordPress version : 4.7.2–ja Thema version : Latest edition
Add “Ribbon Holder” The page turns white …
The cause turned out!
This plug-in has an adverse effect.
Plugin: Remove query strings from static resources
Hi,
We are glad that you were able to resolve the issue by yourself.
Edge
How do I import individual pages from the demo?
Hi,
Unfortunately there is no option to import only individual pages, the only option is to import the whole demo.
Edge
Do i have to rewrite whole theme to load content over SSL? ;( Hax and plugs do not help to get that secure padlock, there’s always something leaking over http in theme.
Hi,
This depends on the content that you are having on your website. If the content is referring to HTTP version of the website, you will need to rewrite it, in case that the plugins don’t help.
Edge
Hi, does hudson support wp version 4.7.2 ?
Hi,
Thank you for taking interest in our theme!
We are currently in process of testing our theme with the latest version of WP but for now everything is working as it should.
Edge
Ok, so should we go ahead with 4.7.2 ? or lesser version..
Hi,
You should be able to go with 4.7.2 without any issues.
Edge
Hi,
The mentioned demo is located under the Hudson Original demo option. Once you import the demo, just go to Settings/Reading and set the desired page as your home.
Edge
tks, how to erase earlier demo imported ? will original demo replace earlier demo ?
Hi,
You can delete the previous demo with some plugin like this one https://wordpress.org/plugins/wordpress-database-reset/ but have in mind that this plugin will delete all of the content from your website, not just the demo.
Edge
Hi,
My visual composer doesn’t show up anymore. When I want to edit the page and I press ‘backend editor’ I get a visual composer spinning wheel, but the actual composer window doesn’t show?
Does anyone else have this problem?
Thank you.
Hi,
Have you updated the theme and Visual Composer to latest version available? If not, please just follow the instructions below.
1. Theme update
http://demo.edge-themes.com/hudson-documentation/#!/getting_started_updating_hudson2. VC update
a. Please make sure main theme is activated while performing other steps
b. Go to Plugins page in your WordPress Dashboard, locate Visual Composer in the list, deactivate it and delete it
c. You will see message that required plugin is missing at the top of your WordPress Dashboard
d. Install the plugin and then activate it
3. Clear browser cache
Edge
Hello, I am having issues with the navigation links in the main menu. Every time I visit my site and I try to click on a particular menu button, it’s not working. I have to click it 4-5 times before it goes to that particular page. How do I fix that?
Also, I have a few “Book Now” buttons around my website, however, when I add the URL and try to choose the _self option in the back end, it does not redirect to the page. It only works when I choose _blank, and it opens in a new window. I don’t want that. How do I fix this?
Hi,
Please submit a ticket to https://edge.ticksy.com/ and one of our support agents will assist you with your issue as soon as possible.
Edge
Hi,
We have already responded to your ticket. The Envato is currently experiencing some issues with the customer verification. Please try submitting a ticket a bit later, just before you do this, delete your browser cache and login again with the Envato account from which you have bought the theme.
Edge
hi. as i wrote. i don’t have a problem submitting a ticket but to log in to the ticket system with my evato account…....(!). i can’t log in so i also can’t see what you wrote to me. please help
Hi,
Seems like you have been able to login again, we have answered on your ticket.
Edge
If you search for an product using the built in search var (e.g. http://demo.edge-themes.com/hudson9/?s=leather ) it brings up the results, but it doesn’t show any woocommerce specific details like price, can this be enabled in admin?
Hi,
Unfortunately there is no option by default for search to show the prices of the products. If you would like to change this, you would need to make custom changes inside the default theme templates by yourself.
Edge
On my homepage, I have blog showing. My first post shows the image and correct excerpt.
The rest of the posts have this excerpt: “The club was opened in August 1978 by Steve Fallon. When the Fallon family “
How do I change this?
Hi,
Just to got your posts backend, enable the Excerpt field inside the Screen Options at the top right for the single post screen, and then just change the content of the excerpt field underneath the content.
Edge
I’ve just updated the theme and Visual Composer Front End Editor is no longer working. I’ve followed the instructions to delete VC and reinstall as prompted, but I can only use the back end editor. Is Visual Composer Front End Editor supported by this theme now?
Hi,
The Visual Composer front end is disabled by default with our theme because it may cause some conflicts with default theme templates. You must have enabled it yourself in the following file wp-content/themes/hudsonwp/extendvc/extend-vc.inc in your theme folder sometime in the past. If you need help enabling it back on, please send us an email to support@edge-themes.com and we will assist you with this.
Edge
Thanks very much – I had done that (lose track as we use many themes) but when I tried to do it again it crashed it)
Hi,
You are welcome!
Edge
