247 comments found.
Hi, i want to know the visual composer is not activated in projects
Hi carlostubff,
The premium plugins are included in the theme package. Moreover, activating action is not required to use it if you have bought Polygon. For further question, please contact our developer at http://support.thememove.com
Thanks, ThemeMove
Hi, in your demo – in slider revolution area – why slider is “jump”. Earlier appears slider with left and right white margin. Next this slider is stretching to screen. How can i liquidate such effect?
Hi przemo102,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
ThemeMove
I am trying to access customize page of theme but it gives following error:
Fatal error: Allowed memory size of 100663296 bytes exhausted (tried to allocate 30720 bytes) in /home/systempl/public_html/wp-content/themes/tm-polygon/core/customizer/kirki/includes/controls/slider/class-kirki-controls-slider-control.php on line 59
I added following lines in wp-config.php
define( ‘WP_MEMORY_LIMIT’, ‘256M’ ); define( ‘WP_MAX_MEMORY_LIMIT’ , ‘512M’ );
also create a php.ini file and tried to edit .htaccess file but nothing worked. the problem is only with this theme, other themes are working. help.
Hi sohail961,
Thanks for your comment. All support requests will be solved via our private support channel at http://support.thememove.com
After creating a ticket, please comment your ticket number here, we’ll follow it up!
Thanks, ThemeMove
I’m getting an error code when trying to download your theme after I puchased it. Please let me know who I can contact to get this resolved.
Hi Leodigital3,
Please send us a support request at http://support.thememove.com, so our developer will send the package for you.
Best Regards, ThemeMove
I have a pre-sales question. How many websites can we use the theme on? Regarding the regular license.
Hi,
You can use one single license for only 1 website.
Thanks for your purchasing.
Dose it support RTL or not?
Hi, all of our themes don’t support RTL
Hi, in your live preview you use a light logo in the homepage and a dark logo in the post pages, i need to do the same, how can i do that?
Hi,
Thanks for your comment. With this issue, I advise you to submit a support ticket at http://support.thememove.com – this is our private support channel, you can freely contact our developer and ask him to help you. Just remember provide your purchase code & admin login information.
Best Regards,
ThemeMove
Already done, just have to activate the visual composer on projects post type in options.
Our developer will reply you asap. You can leave your ticket number here, I’ll follow up
There is a method to print clean pages? When i’m try to print any page, the result is like a mobile view.
Hi edfeuropesrl,
Thanks for your comment. With this issue, I advise you to submit a support ticket at http://support.thememove.com – this is our private support channel, you can freely contact our developer and ask him to help you. Just remember provide your purchase code & admin login information.
Best Regards,
ThemeMove
Please tell me, if polygon theme with wpml is acting with php 7.1 ?
Hi przemo102,
Yes, it is. If you need any help, please open a support ticket at http://support.thememove.com
Regards, ThemeMove
After I was launch php 7.1 website was down, witg error 500. When I disable wpml addons, site was act with php7.1.
Hi przemo102,
Please contact our developer, he’ll help you to solve this issue
Regards, ThemeMove
Is Templatera no longer included in the theme? I don’t see it in the latest theme files but I do see it in the description for the theme.
Hi austinwebdesign,
Please open a direct support ticket at http://support.thememove.com and our developer will help you in this case.
Best Regards, ThemeMove
“Revolution Slider Error: Slider with alias home-agency not found.”
Hi Crokeva,
Please contact to our developer directly to solve this issue.
Thanks, ThemeMove
I just want to thank you for your updates on this particular theme now and then, it is really comfortable to see that I have a theme with multiple plugins and always updating theme especially due to security reasons. 
Hi ahmadabuaysheh,
Thanks for your appreciation. We always want to bring the best product to customers. Your words encourage us so much. Have a great day!
Warm Regards, ThemeMove
Hi Support team,
Could you please help? After the 2.2 theme update, came up a “fatal error”: ”/wp-content/plugins/thememove-core/mobile-detect.php on line 26”
wp 4.7 PHP 5.6.29 (tried on 7.1.0 as well)
Empty cache, remove-add-again stuff with plugins and themes etc. done, nothing happened!
Any Idea?
Thank you!
HI w9rld,
As usual, our developer will help you directly via this support system: http://support.thememove.com
That’s the fastest & easiest way to get the best solution
Best Regards, ThemeMove
I sorted out!
Only 1 line…
Thanks!
The right site menu doesn’t appear (white column without any data) on Mozilla Firefox (50.0.2). Any idea? On Chrome and IE etc. is fine.
Hi StaccatoInteractive,
I have checked on my browser and everything is OK, so, please open a support ticket at http://support.thememove.com and I can see clearly what happened to your site.
Best Regards, ThemeMove
I have the same problem.
HI, How do i stop the footer, recent posts from indenting?
Hi PB2954,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
ThemeMove
My AV on your demo site is detecting Trojan Horse. Maybe this is false positive, but I can’t view it :/
NOD32 even with beta updates is recognizing virus on demo and I can’t access it
Hi fakamaka,
The issue is fixed now. Thanks for your comment
Have a good day, ThemeMove
In demo my antivirus find virus. JS/TrojanDownloader.FakejQuery Maybe fix this.
Hi, I have fixed this issue already, you can check it now. Thanks!
Does the Polygon Theme only supports PHP 5.6? Seems that it doen’t run with php 7.0 to improve speed.
Hi quanteum,
Can you give us a screenshot or a video? So, we can see if the speed is slower than using PHP 5.6
Hi quanteum,
Can you give us a screenshot or a video to show that the speed is slower than using PHP 5.6? We’ll take a look and find the solution.
Best Regards,
ThemeMove
when I remove “AddType application/x-httpd-php56 .php” in the .htaccess then the whole page is empty
Standard php version is 7.0 which does not work
Hi,
You should add this: AddHandler application/x-httpd-php7 .php instead of removing only. Moreover, please open a support ticket at http://support.thememove.com and our developer can help you to solve it.
Best Regards,
ThemeMove
Hi!
There is any chance to get all the short codes in one document for the website? (Buttons, Social icons etc?)
Thank you!
Hi w9rld,
We’ll update the documentation later. Now if you have any question, you can contact our developer at http://support.thememove.com
Best Regards,
ThemeMove
