121 comments found.
Dear Customers
We will be on Holiday for Next 3 Days! (25.08.2017 to 27.08.2017) . Thank you Very Much for Understanding…Team will be back on Monday
Regards., DesignThemes Support.
Guys, i have updated the ticket. Please answer that ticket ASAP. Thank you for this great theme.
Hi DaljitSingh.,
kindly send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Hey guys, 6 days ago i asked you guys a question. Yes, you guys answered it but my issue is not solved. So, i replied to that ticket in the support website. This is the title of my ticket—> I am not able to add a new menu item properly.
Hi Khalsa..,
Kindly Get into Admin Panel > Appearnce > Cleaning Options > Layout > Custom CSS > Enable Custom CSS > Yes > Pasted the below css code inside the text area > Save All.
.header3 #main-menu { width: 95%; }
Refer the screenshot given below:-
http://prntscr.com/g5scteRegards., DesignThemes Support.
In Ipad menu not display properly. In end cuts and come to second line. link: http://129.121.2.235/~demotand/keen/
Hi there, guys really nice theme. I have created a ticket on your support website. title of the ticket is -> I am not able to add a new menu item properly.
Please help me out to get this issue fixed on my site name http://www.deolcleaningservices.com.au.
The menu area is not showing properly after i added a new menu item.
Hi DaljitSingh.,
Get into Admin Panel > Appearnce > Cleaning Options > Layout > Custom CSS > Enable Custom CSS > Yes > Pasted the below css code inside the text area > Save All.
.header3 #main-menu { width: 82%; }
Note : You can adjust the value as per your need.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end 
Regards., DesignThemes Support.
This same issue is happening again. I have tried this code but does not work. i tired this code too—> .header3 #main-menu { width: 95%; }
Hi.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Thank you, we look forward to helping you!
Hi, Just installed this theme but unfortunately is not displaying how it is supposed to! I just unzipped it and uploaded the theme and activated it but not even close to what it shows.. I also installed all the required plugins but still the same.
Next i deleted and reinstalled the theme but still the same..
http://prntscr.com/fqz2igHi.,
Thank you for contacting us.
Kindly set the menu locations from Dashboard > Appearance > Menus > Manage Locations > set the menu and save the change, then have a look.
Refer : http://prntscr.com/fr0d1y
Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/If you found any difficulties, Kindly, mail us your site credentials (WordPress admin login & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we will import the dummy data for you.
Regards., DesignThemes Support.
Okay, sorted.. but now all the images and icons have “FOR DEMO PURPOSE” that is annoying.. even on the icons.. how to sort this?
Hi.,
Kindly note it the images which we have used in the demo are all licensed images. Dummy image will be present instead of original image. You need to replace your own images.. Please have a look.
Here is the image purchase link of the we clean theme if you wish to use those image then you need to purchase the image and use it else you can use your own images.
https://www.dropbox.com/s/1mvvbiv09ze12cu/Cleaning.txt?dl=0 https://www.dropbox.com/s/5gakojb8tge3h4u/Cleaning-Image-purchase-Links.txt?dl=0Regards., DesignThemes Support.
interested in your theme, can you provide the links to buy license for the photos in your demo. Thanks
Hi Blackrockpx.,
Thank you for the interest in our theme and contacting us.
Yes, after purchase the theme, we will provide a purchase links to buy a theme images which we have used in the demo site.
Looking forward your purchase happily
Regards., DesignThemes Support.
I purchased and installed the theme today. Everything was going ok, but since i installed the dummy data, my site started showing me this error -> This page isn’t working
www.deolcleaningservices.com.au is currently unable to handle this request. HTTP ERROR 500
—-—-——-
I contacted my hosting company and they said that the issue is with the theme.
I need to show you a log which my hosting company (vps) provided me to. I just copied it to show you.
[23-Jun-2017 14:42:48 UTC] PHP Fatal error: Call to undefined function mb_convert_case() in /home/griff4zj/public_html/deolcleaningservices.com.au/wp-content/themes/cleaning/framework/register-widgets.php on line 27 [23-Jun-2017 14:44:43 UTC] PHP Fatal error: Call to undefined function mb_convert_case() in /home/griff4zj/public_html/deolcleaningservices.com.au/wp-content/themes/cleaning/framework/register-widgets.php on line 27 [23-Jun-2017 14:44:49 UTC] PHP Fatal error: Call to undefined function mb_convert_case() in /home/griff4zj/public_html/deolcleaningservices.com.au/wp-content/themes/cleaning/framework/register-widgets.php on line 27 [23-Jun-2017 14:44:54 UTC] PHP Fatal error: Call to undefined function mb_convert_case() in /home/griff4zj/public_html/deolcleaningservices.com.au/wp-content/themes/cleaning/framework/register-widgets.php on line 27 [23-Jun-2017 14:45:02 UTC] PHP Fatal error: Call to undefined function mb_convert_case() in /home/griff4zj/public_html/deolcleaningservices.com.au/wp-content/themes/cleaning/framework/register-widgets.php on line 27
[23-Jun-2017 12:53:34 UTC] PHP Deprecated: Automatically populating $HTTP_RAW_POST_DATA is deprecated and will be removed in a future version. To avoid this warning set ‘always_populate_raw_post_data’ to ‘-1’ in php.ini and use the php://input stream instead. in Unknown on line 0 [23-Jun-2017 13:10:56 UTC] WordPress database error Table ‘griff4zj_wp7.wp_datalist’ doesn’t exist for query SELECT count() FROM `wp_datalist` WHERE `url` = ”/2017/06/23/hello-world/” made by require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), include(’/themes/twentyseventeen/functions.php’) [23-Jun-2017 13:11:00 UTC] WordPress database error Table ‘griff4zj_wp7.wp_datalist’ doesn’t exist for query SELECT count() FROM `wp_datalist` WHERE `url` = ”/wp-cron.php?doing_wp_cron=1498223459.9259960651397705078125” made by require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), include(’/themes/twentyseventeen/functions.php’) [23-Jun-2017 13:11:14 UTC] WordPress database error Table ‘griff4zj_wp7.wp_datalist’ doesn’t exist for query SELECT count() FROM `wp_datalist` WHERE `url` = ”/?p=1” made by require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), include(’/themes/twentyseventeen/functions.php’) [23-Jun-2017 13:11:16 UTC] WordPress database error Table ‘griff4zj_wp7.wp_datalist’ doesn’t exist for query SELECT count() FROM `wp_datalist` WHERE `url` = ”/wp-cron.php?doing_wp_cron=1498223476.0203599929809570312500” made by require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), include(’/themes/twentyseventeen/functions.php’) [23-Jun-2017 13:11:19 UTC] WordPress database error Table ‘griff4zj_wp7.wp_datalist’ doesn’t exist for query SELECT count() FROM `wp_datalist` WHERE `url` = ”/wp-login.php?redirect_to=http%3A%2F%2Fwww.deolcleaningservices.com.au%2Fwp-admin%2Fupdate-core.php&reauth=1” made by require(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), include(’/themes/twentyseventeen/functions.php’) [23-Jun-2017 13:11:23 UTC] WordPress database error Table ‘griff4zj_wp7.wp_datalist’ doesn’t exist for query SELECT count() FROM `wp_datalist` WHERE `url` = ”/wp-login.php” made by require(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), include(’/themes/twentyseventeen/functions.php’) [23-Jun-2017 13:11:27 UTC] WordPress database error Table ‘griff4zj_wp7.wp_datalist’ doesn’t exist for query SELECT count(*) FROM `wp_datalist` WHERE `url` = ”/wp-cron.php?doing_wp_cron=1498223487.4607219696044921875000” made by require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), include(’/themes/twentyseventeen/functions.php’) [23-Jun-2017 14:21:56 UTC] PHP Fatal error: Call to undefined function mb_convert_case() in /home/griff4zj/public_html/deolcleaningservices.com.au/wp-content/themes/cleaning/framework/register-widgets.php on line 27 [23-Jun-2017 14:24:37 UTC] PHP Fatal error: Call to undefined function mb_convert_case() in /home/griff4zj/public_html/deolcleaningservices.com.au/wp-content/themes/cleaning/framework/register-widgets.php on line 27 [23-Jun-2017 14:24:56 UTC] PHP Fatal error: Call to undefined function mb_convert_case() in /home/griff4zj/public_html/deolcleaningservices.com.au/wp-content/themes/cleaning/framework/register-widgets.php on line 27 [23-Jun-2017 14:26:33 UTC] PHP Fatal error: Call to undefined function mb_convert_case() in /home/griff4zj/public_html/deolcleaningservices.com.au/wp-content/themes/cleaning/framework/register-widgets.php on line 27 [23-Jun-2017 14:27:00 UTC] PHP Fatal error: Call to undefined function mb_convert_case() in /home/griff4zj/public_html/deolcleaningservices.com.au/wp-content/themes/cleaning/framework/register-widgets.php on line 27 [23-Jun-2017 14:39:29 UTC] PHP Fatal error: Call to undefined function mb_convert_case() in /home/griff4zj/public_html/deolcleaningservices.com.au/wp-content/themes/cleaning/framework/register-widgets.php on line 27 [23-Jun-2017 14:39:39 UTC] PHP Fatal error: Call to undefined function mb_convert_case() in /home/griff4zj/public_html/deolcleaningservices.com.au/wp-content/themes/cleaning/framework/register-widgets.php on line 27 [23-Jun-2017 14:41:31 UTC] PHP Fatal error: Call to undefined function mb_convert_case() in /home/griff4zj/public_html/deolcleaningservices.com.au/wp-content/themes/cleaning/framework/register-widgets.php on line 27 [23-Jun-2017 14:42:48 UTC] PHP Fatal error: Call to undefined function mb_convert_case() in /home/griff4zj/public_html/deolcleaningservices.com.au/wp-content/themes/cleaning/framework/register-widgets.php on line 27 [23-Jun-2017 14:44:43 UTC] PHP Fatal error: Call to undefined function mb_convert_case() in /home/griff4zj/public_html/deolcleaningservices.com.au/wp-content/themes/cleaning/framework/register-widgets.php on line 27 [23-Jun-2017 14:44:49 UTC] PHP Fatal error: Call to undefined function mb_convert_case() in /home/griff4zj/public_html/deolcleaningservices.com.au/wp-content/themes/cleaning/framework/register-widgets.php on line 27 [23-Jun-2017 14:44:54 UTC] PHP Fatal error: Call to undefined function mb_convert_case() in /home/griff4zj/public_html/deolcleaningservices.com.au/wp-content/themes/cleaning/framework/register-widgets.php on line 27 [23-Jun-2017 14:45:02 UTC] PHP Fatal error: Call to undefined function mb_convert_case() in /home/griff4zj/public_html/deolcleaningservices.com.au/wp-content/themes/cleaning/framework/register-widgets.php on line 27 [23-Jun-2017 14:45:54 UTC] PHP Fatal error: Call to undefined function mb_convert_case() in /home/griff4zj/public_html/deolcleaningservices.com.au/wp-content/themes/cleaning/framework/register-widgets.php on line 27
Guys, please reply ASAP. I went to your support website which is also on wordpress. i can not find any link where i can submit my issue on that support website. Please help ASAP. I need to get this site done in next few hours as i am late….
if i go to file manager and delete your theme then wordpress starts working fine. but if i activate the theme then i see this error—> This page isn’t working
www.deolcleaningservices.com.au is currently unable to handle this request. HTTP ERROR 500
What the hack…..there is no frecking reply at all….
Hi Khalsa008.,
Sorry for the delay, We have Holiday for past 2 Days! (24.06.2017 to 25.06.2017).
1 ) Kindly refer the below knowledgebase link for how to rectify the mb_convert_case fatal error.
Refer : http://wedesignthemes.com/support/knowledge-base/mb_convert_case-fatal-error/
2 ) You can login our support forum page using your purchase code,
Login URL : http://wedesignthemes.com/support/forums/
If you still have any issue, kindly send us your purchase code, so that we will send your forum login details.
3 ) Please check that your server has following limits as explained in our knowledge base link else contact your hosting support to do so.
Refer : http://wedesignthemes.com/support/knowledge-base/server-requirements/
3 ) It seems that you have activated the maintenance mode to your site, so we can’t visit your site. If you still have any issue, kindly send us your WordPress admin login and FTP Login Credentials through the right bottom form located @http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Hi, there, i contacted my host and they fixed this not importing dummy issue for me.. Thank you.
1. Here is my site http://www.deolcleaningservices.com.au/ you can also see that on the phone version the template does not showing proper slides from layer slider.
2. On the phone view, the request a quote (the form which is on the bottom of the homepage) has space above on the mobile view. I need to take that space out from mobile view but keep that space on my desktop view.
3. I need to write “Request a quote” above the form (the form which is on the home page in the bottom of the page). I need to add that text but i am not familiar with the composer you guys used in the pages. So, i do not know how to add a text above the form.
I can provide you my full admin access for the site for you to login and edit those 3 things for me as it can take much time and days for you to explain everything to me. The time you can explain to me. in that much time you can fix it for me.
4. The link you guys provided—> http://wedesignthemes.com/support/forums/ for me to get in touch with the support is not an easy task. The most complicated support page i have seen of yours. I am already logged in in the support website but i have no idea how to contact you guys and send you guys my login details for you to quickly do the edit i need on my site.
Hi Khalsa.,
1) & 2) & 3) Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check and get back to you.
4) This is the we clean theme forum page. Just load this page and scroll to bottom of the page to create a new topic. Make sure you have logged in.
http://wedesignthemes.com/support/forum/multi-purpose/cleaning-responsive-wordpress-theme/Regards., DesignThemes Support.
Please provide instructions on how to link the “Request A Quote Now” button on the homepage to a another page. I can’t find where to edit the button
Hi.,
Thank you for contacting us.
Get in to dashboard > Pages > Home (Front page), Edit the page and get in to page editor section.
Edit the Intro Box settings move to content section and add the “link=”https://www.google.co.in/”” in the button shortcode as the following.
[dt_sc_button type="type4" size="xlarge" target="_blank" link="https://www.google.co.in/"]Request for a Quote[/dt_sc_button]
save the module and update the page then have a look.
Note : The default page target is _blank. if you need to change the target to _self for load the page content in same window, then change the target attribute value to _self like target=”_self”
Refer : http://prntscr.com/flg7qs
Regards., DesignThemes Support.
Please provide instructions on how to change images in the LayerSlider WP. (I am trying to upload my own images to the main images on the Homepage Slider but my changes are not taking effect)
Hi.,
Go to dashboard > LayerSlider > edit the Slider do you need to change the images.
kindly verify the slider settings as follows from the following screenshot.
http://prntscr.com/flger4Then enter in to slides tab select the slide and remove the old image and then click “CLICK TO SET” button, select your images from your media library and insert. It will automatically fix it in image as layer background.
Move to layer options under the preview window and adjust the position according to your needs in styles tab and if you need edit the layers and its settings like content, Transition, link attributes and styles as per your needs.
Regards., DesignThemes Support.
I can’t find a phone number or email to contact for support. I have purchased the theme and extended support. Please advise.
Hi.,
Thank you for contacting us.
Kindly contact us via the email support@wedesignthemes.com
Regards., DesignThemes Support.
Does it come with the images from the demo?
Hi.,
Thank you for contacting us.
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
The address on my map keeps defaulting to Yeronga QLD 4104, Australia when saving
Hi.,
Kindly refer the below video link for how to change the google map address,
Refer : http://recordit.co/S4NdB2CJXH
Thanks
Hi.,
OK, Thank you.
If you are happy with our support, kindly rate us. Your 5 stars has a crucial part in our overall rating!
Have a look at the video for the rating process.
http://recordit.co/YqdTBuEJRmHoping for a 5 star rating from your end
Regards., DesignThemes Support.
Hello. We have a problem with the theme “Cleaning”. Changes on demo pages do not remain
Hi!.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Give a link to the form through which I send you information to enter the FTP
Hi.,
Thank you for contacting us.
Please let us know or simply open a new support ticket using this link below. http://wedesignthemes.com/support/forums/
Hello. We have activated the theme “Cleaning”. But demo pages did not appear. We tried to import them using Cleaninig options – The importer. Then there appeared only one page “wishlist”. How to import all demo pages?
Hi Almond.,
Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/Regards., DesignThemes Support.
Good evening. We are interested in demo import “Home 3”. Tell us, please, where and how it is possible to receive images?
Hi.,
Thank you for the interest in our theme and contacting us.
After imported the dummy data, you can set the “Home 3” as home page from reading setting from our dashboard settings.
For images
Those images which we have used in the demo are all licensed images. If you need to use those images, we can send you the purchase links. Dummy image will be present instead of original image. You need to replace your own images. Please have a look.
Note: We have offer a setup service as free of cost for basic installation and import the dummy data.
IF you are looking for basic installation and setup only means we can able to help on this with free of cost. Just purchase the theme then send us your site credentials (WordPress admin login & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can imported all the dummy data and make the required settings for you.
Regards., DesignThemes Support.
hi there,
does this theme has an demo import..? thanks
Hi.,
Thank you for contacting us.
Yes we have the demo import option in three ways,
1) Import the dummy content using unyson plugin.
2) Import the dummy content using our core plugin importer option.
3) Import the dummy content using wordpress importer plugin using demo xml files.
Regards., DesignThemes Support.
My website got all screwed up after install www.mglnyc.com I also Received this trying to install your design theme
Warning: require_once(/home/content/a2pewpnas01_data01/88/3918388/html/wp-content/plugins/designthemes-core-features//shortcodes/register-shortcodes.php): failed to open stream: No such file or directory in /home/content/a2pewpnas01_data01/88/3918388/html/wp-content/plugins/designthemes-core-features/designthemes-core-features.php on line 26
Fatal error: require_once(): Failed opening required ’/home/content/a2pewpnas01_data01/88/3918388/html/wp-content/plugins/designthemes-core-features//shortcodes/register-shortcodes.php’ (include_path=’.:/usr/local/php5_6/lib/php’) in /home/content/a2pewpnas01_data01/88/3918388/html/wp-content/plugins/designthemes-core-features/designthemes-core-features.php on line 26
The more i use this the more complicated i see it its even the visual composer is all screwed up . this is not easy to work with . all the images are all in the blackened , where you can t even grab them . the sliders wacked out . the over lapping bad . . HOW CAN I GET A REFUND PLEASE and i can have this comment removed
Hi Elias.,
1) It seems that you have already resolved the issue in your site. We have checked your site and we cannot find any issues. Please have a look at this video taken from your site http://recordit.co/snKDyNms2a Please let us know if you have any difficulties. We are ready to help you as soon as possible.
2) Please let us know your issue with the Visual Composer plugin with some screenshots so that we can check and let you know. The images that we have used in the theme are licensed images and hence the dummy data images are watermarked. If you need the original images we can send you the purchase links of the images.
3) Just add a clear/ whitespace shortcode or the page builder module http://prntscr.com/eeixe1 as shown in this screenshot for fixing the overlapping issue. If you are not sure and if wish to send the login details, please send us the WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
YES IT WAS MY MISTAKE SORRY FOR THE BOTHER . YOUR SITE IS GREAT . I RECOMMEND IT VERY MUCH . AND CUSTOMER SUPPORT IS ALSO GREAT
Hi.,
Thank you very much for your appreciation.
Hope your issue is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us. We are happy to help you.
Ratings play a major role in our profile, a bad rating affects the entire theme and our whole profile.
Please revise the rating that you have done now. We are always ready to help you.
Kindly refer the attached screen shot getting a clear view about rating the theme.
https://www.dropbox.com/s/j98igwx4gyl3l1s/how_to_rate_a_file_template_by_cooledition-d4oxno5.jpg?dl=0Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
I went to the support logged in and registered theres no where i can send an email to the support team WHAT A SHAME
Hi Elias.,
We have sent the forum login details to your email. Please have a look at it.
Regards., DesignThemes Support.
in the import option there is a button reset button , what does it do? does it delete all the data that i imported or including the data that i made?
Hi conversionhub.,
Thank you for contacting us.
The “Reset All” ( http://prntscr.com/e6vtlm ) button in the Buddha panel will reset the Buddha panel settings to default. You would lose all the settings that you have made in the Buddha panel.
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
thanks for the feedback , now i want to make or add an image to the navigation bar something like this http://prntscr.com/e80y1v , how can i do that?
Hi.,
Thank you for contacting us.
Kindly refer the attached screenshot : http://prntscr.com/e86aer , http://prnt.sc/e86ap3
Regards., BuddhaThemes Support.
