11 comments found.
Hello, the theme is moving left and right on the mobile. How can we stop this?
Hi,
Thanks for purchasing.
Please open a ticket in our support systemhttps://9theme.ticksy.com. Our support team will help you with your problems.
Best Regards
Ticksy system is not working, so i post here. – Changing the ‘general theme color’ (and other color variables) under ‘theme options’ does not have any effect!! Color stays the same. Whats wrong?
Hi there,
Thanks for purchasing. Ticksy system is currently working https://9theme.ticksy.com. We’re going to the release an update for this issue.
Best Regards
please reply to my question. I need to deliver! TICKSY SYSTEM IS NOT WORKING.
Again, Changing the ‘general theme color’ (and other color variables) under ‘theme options’ does not have any effect!! Color stays the same. Whats wrong?
Hi there,
Please check your ticket on Ticksy system. It’s been replied.
Best Regards
‘Hi there,
First of all, thank you for purchasing our Antique WordPress theme.
Actually, that color is for the blog page general color. However, we’ll release a quick update for the general color in the home page.’
Seriously? you are selling a theme in which you CANNOT change the GENERAL COLOR? But in the demo you can? If that is the level of customization than I would like to have a refund please.Hi,
I think, there is a matter of misunderstinding here.
In normal circumstances, we mostly link the general color to theme options. However, in Antique, we’ve created sections via shortcodes element of Visual Composer so you can change your sections color in order to make modification easier for our clients. If you’ve faced any kind of difficulty in term of applying your color, we strongly encourage you to engage with our support team. They’ll help you out with anything you’re having a hard time with.
I’m sory for the inconveniance.
Best Regards
Tried to login to ticksy, with no luck….keep getting error messages. I am using the Antique theme, and am unable to change the text size for the logo. I enter the parameters and click to save…no change. Horribly frustrating. Cleared the cache, did a reset and reentered parameters…nothing.
...my site is http://www.cityconfidentialinvestigations.biz.
Hi,
Thank you for purchasing. There has been some hosting problems within ticksy system since the last 24 hours. We’ve reported this issue many times to them and they’said that thay’re working on it. Till this issue fixed, you can post your questions sending mail here : https://themeforest.net/user/ninetheme-support
Best Regards
Hello I have a problem on home page icon when i try to insert a custom image on About Section on Visual composer all works but on front end it don’t show the image, the html output is clear i try to open a tiket on your support system but it’s down today.. could you help me here?
Hi there,
Thank you for purchasing.
Yes, there has been some hosting problems within ticksy system since 15 hours. They’re currently working with their hosting provider to get the database server back online.
Till the server problem fixed, you can post your questions sending mails to our support staff here :https://themeforest.net/user/ninetheme-support They’ll help you out with your problems.
Best Regards !
Some errors when I install plugins necessary for the theme. My project is stopped!! I need some help please…..I already sent a ticket.
Hi
We are sorry and working on update and it will be ready in max 1 hours.
Best regards
thanks! great! I wait for it!
Thank you 
ok!!! thanks!! great! your assistance is SUPER! all works very well now!
Hi,
It’s great to hear If you have any other questions, please contact us through our ticksy system so our support team will gladly help you with your problems.
Have a great day !
Best Regards
Hi, the menu does not collapse when I click on a menu link. How can I change this?
Hi,
Please open a ticket in our support systemhttps://9theme.ticksy.com. Our support team will help you with your problems.
Best Regards
Congratulations! Nice Theme, Good Luck With Sale
Thank you
Absolutely love the theme so far. Very happy with it and it was an easy install. Question, I found the demo content for the actual theme but it’s the slider template demo import data was not included. Oversight or am I missing something?
Hi,
Thank you so much for you nice comment. Please open a ticket on our support system https://9theme.ticksy.com. Our support team will help you.
Best Regards
Hello Is this the theme of RTL languages are supported? Is RTL be added in the next update?
Hi,
Yes, after purchasing the theme, please contact to our support team. They’ll help you in this issue.
Best Regards
Congratulations! Good Luck With Sale
Thank you
Great Design GLWS
Thank you so much
