Can you attach images to tickets? If so how big can the attachments be?

hi thanks for your answer. I ‘ve noticed that your theme version is for 4.7.x wordpress., I need to get working this template that my client choose for version 4.8 the latest version of wordpress. I dont know if is this posible. Is possible easy get the template looklike your in the demo, because i have a short time to work on and basic knowledges. thank u so much for any help i need working this theme in wordpress for my client. cthanks a lot.

Hi! I like to use this theme in the service of godaddy, with the service https://www.godaddy.com/es/hosting/wordpress-hosting. Is your theme compatible with this service ? thanks a lot.

Hello.

I’m trying to setup the theme as a support forum. When I select Import Sample Data, the message is kinda confusing.

The first message says: No existing posts, pages, categories, images, custom post types or any other data will be deleted or modified.

The second message says: All your old data will lost if you use this function.

So, where is the logic here? If I will use this function will it override all my existed forums and topics?

Regards.

Hi, We want to use Mardown markup in our articles with: WP Editor.md but the layout gets stripped by your theme, how can we fix this?

Backend: http://d.pr/i/NqG7nb Frontend: http://d.pr/i/hj9Oc

Looks like you are stripping the formatting: http://d.pr/i/N9Tbn6

Please let me know how to fix.

Hello,

Thanks for Amazing work, but I have some issue, I’m trying to solve it but I can’t.

1. When I’m trying to create a page: http://prntscr.com/fiejki

2. The bar under bg title on page not RTL: http://prntscr.com/fiejwz And I try to change ” video ” to the arabic word and still show Video or Knowledge Base on.

3. on knowledge base it shows by English: http://prntscr.com/fiel9d

this issue on this moments so pleases how to solve it.

Thanks

Is there any way to filter out tickets? Like closed ticket, answered ticket etc. It’s hard to find which one’s I haven’t replied yet. Any way to integrate this? Thanks!

hi, just saw last update is on 10th May. what wasn in that update? didnt find anything on change-log.

Zendesk Chat is included in the code?

Hi,

can u explain me… if user want to raise a new ticket… then where to go..

Hello there, May I ask for a test credential to get things checked ?

hello very nice work ! i would like to use it as a central helpdesk for multiple small wp sites. how can i have a page for each supported website ? (multisite setup or other solution ?

The link to your helpdesk is down.

I have A LOT of issues with your theme. The most important being that users registering have to enter an Envato Purchase Code before registering.

I’ve seen you tell previous commenters to disable it.

I’ve looked everywhere in the theme options and in the WordPress options, but I do not see anywhere to disable it.

Can you tell me SPECIFICALLY where I can find this supposedly existing option?

I honestly don’t see how forcing users of a website to enter the Envato purchase code is a “feature”.

I understand having that in the backend for the admin.

But an everyday user trying to use the support desk? A pointless “feature” that should be removed in future versions of this theme.

Thank you.

Hi, pre-purchase question. Do you have test credentials to login and see the user interface? Thanks!

hi, just checked the latest audition to home search panel. really like it. but im concern what in case with 20+ reach results? in a knowledge base and forum, this can be the case easily.

5 months ago, you were recommending this plugin: http://mycatchers.com/

You said you were going to add ticket creation with this plugin as a feature in your theme.

20 days ago, you recommended a completely different support ticket plugin.

Is there a reason why? Is http://mycatchers.com/ not compatible with this theme?

Hey, thanks for updating the theme with my requested features. really appreciate it.

though i had some more suggestions to improve the template, but im gonna purchase it now and hope ull push an update with those before i publish my site.

you have lovely taste of design which i really like. just give periodical updates with important stuff and im sure you will have more then 1k sales at least with this theme. Trust me, this theme got a huge potential.

just one thing, can i have a demo access to the admin site or some admin area screenshot before i make purchase? you can give me a temporary demo access to tarek009187@gmail.com

Hello there, I imported all demo data from this template. but the knowledge base doesn’t look like yours.. can I re-import only the knowledge?

Hi, sorry to bug you again but i have been following your theme for update with my required feature.

on your last update log you mentioned “Improve Login/Register modal (don’t redirect to other page )” but from demo i can see login/register still redirect to original WordPress login/register page.

the search option in knowladgebase is not showing search result as forum search. i meant ajax live search. is this a bug or it’s how it is.

can you at lease put limit on articles with load more under category in knowladgebase home? thats not too much to work on but its very important and i might buy the theme as it is then.

hi very nice template, i would like to buy and use it as a central helpdesk for multiple small websites is there a way to have multiple subwebsites (multisite) brand1.helpdesk brand2.. etc with different content but central edition ? Also which ticket system / chat system can be used with this template / do you suggest ?