23226 comments found.
Hi,
Is it possible to have the FAQ accordion open one at a time instead of opening all of them. So if click open, existing open will close.
Thanks!
Hi,
Yes, the faq page already worked same as you want to do it. FAQ accordion always open only one tab when you click one not open all of them. If your site has an issue then please purchase your support extension first then contact us through our support system with your site login details we will check and solve the issue for you.
Thanks
Hi,
In your Main Demo it also opens up all individual FAQ tabs and not one at a time (?) http://www.newsmartwave.net/wordpress/porto/classic-original/faq/Yes, there is no option to open all of them at the same time on clicking to one of them. You can not open all of them on the same time.
Thanks
Hi,
What i mean is that when you open 1 tab/faq, it closes the other existing open tab/faq, so you will always have only 1 tab/faq open.
In the above product link, we have accordion tab layoutsame as you wanted.
But sorry to say that there is no option for FAQ pages, but I will forward your this featured request to our development department they will consider it if possible.
Thanks for your time.
Great! Thanks!
Hi there! Just to let you know your theme has been featured in our latest Tuts+ roundup post 15 Best WooCommerce Themes: To Make a Better Online Store. Nice job 
In ajax product filter, the attributes order appear in alphabetic order of the attribute names, for example size (L M S XL XS),https://www.the-taylor-rose.com/wp-content/uploads/2017/03/filter.jpg but in the attributes, the order is correct. https://www.the-taylor-rose.com/wp-content/uploads/2017/03/attributes.jpg How can I correct the order of the labels?
Hi,
Can you please contact us through our support system so we will check your issue and solve it for you.
Thanks
Hi,
I just updated theme to latest version 3.5 but WPBakery Visual Composer was not updated to version 5.0.1. Don’t you have the update of plugin included with your latest theme files?
Thanx in advance!
Hi,
Yes, we have already updated the Visual Composer plugin in our latest theme. After the theme update please go to from your Dashboard >> Porto >> Plugins >> Click the update button on Visual Composer plugin.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Hello,
A client of us is using the Porto theme. Unfortunately we get a JavaScript error, and we are not able to save the pages anymore, because of this.
The problem is with the multiline JavaScript in porto-shortcodes.js.
I know this is valid JavaScript, but generally it is much better to just concate strings to avoid other failures. (Maybe the server is somehow “improving” the code before delivering it, I don’t know, but from experience multiline string are mostly a bad idea (language independent)).
Like this:
var html = '<option value="">none</option>'
+ '<optgroup label="Attention Seekers">'
+ '<option value="bounce">bounce</option>'
+ '<option value="flash">flash</option>'
... and so on.
Also Google does not recommend the way you did it, as it may result in “tricky errors”: https://google.github.io/styleguide/jsguide.html#features-strings-no-line-continuations
Thanks,
Adrian
Hi,
If you have purchased the theme then please to get the free support for the theme use your theme purchased account.
Please contact through your theme purchased account and also send your login details through our support system so we will debug your site and solve your issue.
Thanks
Pre Sale Question 
Hy,
Is it possible to completely remove the Slug Name portfolio in the detail page?
Thanks for Anwser
Hi,
First of all thanks for showing interest in the Porto theme.
Sorry to say that you can not completely remove the slug name Portfolio but you can change this slug from Theme Options easily. There is option available to change the slug name of Portfolio in the theme.
Thanks
it has nothing to do with the Extra Product plugin from codecanyon.
Hi,
I think you have added these variations with the help of 3rd party plugin and its the issue of the plugin CSS, not the theme related issue.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand. After the support extension please contact us through our support system so we will try t solve your issue with custom CSS or anything else.
Thanks have a great day
Hello, I’m trying to add a section with a play button image to make the same example for video play in the hotel template, but when I press on the play button the video is running in a totally outside my website, its not running the video as pop ajax
Please advice how can I make the video to popup on the same page when I click
Hi,
Please use the Porto Light Box Container VC element and add the video or images inside the Porto Light Box Container then it will open on the same page inside the popup same as hotel demo.
Thanks
Hello, I would like the header logo right-aligned, which css code do I need? thanks
Hi,
Can you please give us your site URL then we will give you the proper CSS to set logo right aligned.
Thanks
Hi,
When I click on thumbnail on product page, main image not change: https://www.masineialati.ba/shop/elektro-alati/busilice/cekic-busilice-sds-i-sds-max/einhell-cekic-busilica-te-rh-32-e-sds/Also when od product archive and click on Add to cart button (AJAX add to cart on product archives is on) page refreshes (it shouldn’t refresh) and sometimes doubles quantity.
Also, page refreshes when I click on page number.
Hi,
Can you please confirm the theme version? Which Porto version you are using?
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Porto version 3.5.
Purchased support.
Hi,
Thanks for purchasing the support extension.
Can you please send your site login details and issue details through our support system so we will check and solve your issue on the priority basis.
Thanks
Hello porto team, I am requested for book store/Library website. I checked themeforest and found many theme about it. However, i would prefer to use Porto for that purpose as well.
Can u craft a library demo for us. Maybe you can consider it with your designers and release in your future updates.
Thanks in advance
Thank you very much for your interest in Porto WordPress theme. As we do not have any demo for library I will forward your request to development team. Thanks
Thanks and looking forward to it.
Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Sure i will buy it. I just thought that i asked general question. Thanks for your support all the time
Hi, there is an error in the new update. under the functions/general.php line 355.
When I upload the new theme. It shows that “Parse error: syntax error, unexpected ’:’ “
Hi,
Thank you for contacting us.. we have not received any error as you are facing.
Can you please contact us through our support system, So we can check and solve this for you
Thanks
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Hi, I have noticed that the words on the contact section in the Pro Business Plan theme is pale. Will this be the same when installed on a livesite?
Hi,
I am not getting your question can you please provide link of the demo and image of section you are talking about. This will help us to provide you proper information. Thanks
Presale question: There are many options in the corporate demo area, my question is simple, if I like a section from the corporate3 ‘blog’ and ‘Our Products’ from corporate5 can they be intermingled to form a new area on my pages?
Hi, Thank you for contacting us, You can do it easily with Vc elements and Theme Options. If you face any trouble After purchase you can contact us through our support system and we will do it for you. Thanks
After changing the CSS in child theme, there is no change in site.The themes/porto-child/style_rtl.css?ver=4.7.2 which is appear live doesn’t have the changes I did in editor. How can I force the css version update or change?
Hi,
Please let us know what you are trying to achieve also provide your website link so we can provide you a better suggestion. Thanks
Hello Sir, I purchased your theme and trying to install Shop9 on my wordpress website. But it is not installing. The progress bar runs and stop at the very end and didn’t completed. I tried it 10 times now but no success. Can you please help.
Hi,
I think you are using the PHP 7 version. Can you please change your PHP 7 version into PHP 5.6 because Ultimate Addons for Visual Composer did not support the PHP 7 version. So please before installing the Demo change the PHP version and after install the Demo you can revert back to PHP 7 version for the fast speed. I hope PHP 5.6 version did not create the problem for you.
IMPORTANT: The included plugins need to be installed and activated before you install a demo. Please check the Porto >> “System Status” tab to ensure your server meets all requirements for a successful import. Settings that need attention will be listed in red.
Thanks have a great day
How can change the color of Contact Info area?
Hi,
Please go to Appearance >> Theme Options >> Skin >> Custom CSS section and paste this custom CSS and set the color as per your requirements:
” #header .header-main .header-contact { background-color: red !important; } “
Thanks
Thanks for the reply, but this is for the background. What I need is for the text color. What about changes in the Contact Info field, it is better to change the text color in that field, since it is an HTML field.
Thanks,
Hi,
Please go to Appearance >> Theme Options >> Skin >> Header >> In the Header section you will find the Text Color. http://prntscr.com/efvj4z
Thanks
Just purchased the WP version. Cannot complete the install. Taking over 20 minutes to “processing menus”. What gives?
Hi,
I think you are using the PHP 7 version. Can you please change your PHP 7 version into PHP 5.6 because Ultimate Addons for Visual Composer did not support the PHP 7 version. So please before installing the Demo change the PHP version and after install the Demo you can revert back to PHP 7 version for the fast speed. I hope PHP 5.6 version did not create the problem for you.
IMPORTANT: The included plugins need to be installed and activated before you install a demo. Please check the Porto >> “System Status” tab to ensure your server meets all requirements for a successful import. Settings that need attention will be listed in red.
If your issue not solved then please contact us through our support system so we will check and solve the issue for you.
Thanks
Your new demo files are not importing correctly. A transparent menu does not work no matter what I do. I went to Skin > Header > Transparent. I set everything I could see transparent. Right now it’ snot working there or even in the demos when imported.
Hi,
We have already tested the theme and there is no issue in the theme. The transparent header only works when you will set the Banner Position as a Behind Header from page options then it will show the transparent header otherwise not.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Hi,
Can you please contact us through our support system so we will check and solve the issue on your site. I think your CSS files not working properly.
Thanks
I did, but there was no reply at all?
We are experiencing higher than normal Tickets volume and apologize for any inconvenience. It will take more time than usual so please be patient during this time.
We have already replied to your ticket please check it.
Thanks
Thanks
