255 comments found.
How can I re-order my services. Currently its displaying last created service first…
thank you
Hello, please read more guide: https://oceanthemes.ticksy.com/article/7076/ , Thank you
I cannot login into the private support. For some reason it keeps taking me back to the login screen.
Hello,
Please try again with a ticket on our support system.
Thank you
Hi, my OT service grid is not loading…
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hello,
I have update GoCargo theme 1.6.4 on yesterday, please update for your website to resolve issue.
Thank you
Hi! When I try install demo content, it redirects me to an empty page and it says “Page not found”
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9:00 – 18:00 and moday to friday GMT+7
Thank you
Please can you fix the tracking side for me as its no more work?kwabeatsecurity.com
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Pre-Purchase: Please is there a reason why Tracking is not showing on mobile? I would like to have tracking showing on mobile. Please let me know. Thanks.
Hello,
I’ll fixed this issue for you and I’ll improve tracking style to show on mobile.
After you buy GoCargo done, please let me know via our support system and I’ll support for you: https://oceanthemes.ticksy.com/
Thank you
Hi there, I have accidentally purchased this theme twice. I haven’t downloaded it the second time. Please may you refund me for the second purchase.
You may contact me on: Sharnelle@100degrees.com
Many thanks 
Sharnelle
Please check your email inbox, Thanks
Good day!
Yesterday i buy the template gocargo wordpress. Can you explain me please, where i can get instruction, how to install it to my host?
Best regards Sergey
Hello,
1, Install WordPress core on your hosting: https://codex.wordpress.org/Installing_WordPress
2, Install GoCargo Theme on your website: https://www.youtube.com/watch?v=f9-rWeJ5p50
3, If you have any issues or questions need help, please submit a ticket on our support system: https://oceanthemes.ticksy.com/
Thank you
Hi, 2 things I’d like to ask:
1. I accidentally deleted the code at the footer for “Our Service” where you can click on each service at the footer. I am not a coder so I don’t know how to restore it back. Would you please double check it for me?
2. I am trying to have a CAREER page on the main menu in the front page, where it would link to the Carreer information of the theme. Would you please advise how to do so?
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hello pls inform why can change name status/itens in Track shipment with the others names?
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hello Author
I am trying to purchase your theme gocargo but the payment is not made successfully, I have tried several time to purchase it through my international debit card, I am from India and previously purchased many themes from theme forest with my same card but this time it is giving problem, Can you please discuss the issue with theme forest support team and let me know about – how Can I do the payment.
Hello, please contact with Envato for help: https://help.market.envato.com/hc/en-us/articles/203269700 , Thank you
Hi, I’ve imported the 2 sample sliders but on the second one the image is not showing, even after I uploaded my own image in the Slider. How can I remove the second slider, there’s no option for that. That little down arrow button does nothing when I press it.
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
I submitted a ticket, could you pease answer? I know you have just 30 minutes left for today but I’d really like to work this out. Thanks!
I’ll support for your issues now, thanks
Hello, I just bought the Go Kargo theme but when I’m uploading to Wordpress Themes there’s an error: Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme install failed.
Sorry, I just saw in your documentation that I was uploading the wrong file. I’ve uploaded the correct one now and it works. You can ignore my message. THanks
You are welcome!
Hello,
I’ve purchased Your Go Cargo theme for Wordpress Website and I do not know how to change picture which is at: services page and when opened it at each page we see plane in the blue sky. How to change? Please give me a instruction. Thanks.
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hi, we are using a wordpress solution v. 4.7.2 with GoDaddy. Today we have purchased your Theme “GoCargo”. Now it is installed but we can’t see the “Theme Options” section in our wordpress dashboard. Can you help us? Thank you.
Hello, our theme use theme options base on Redux Framework, so you need install Redux Framework plugin: https://wordpress.org/plugins/redux-framework/ and after install plugin done, you’ll see theme option in backend : http://www.awesomescreenshot.com/image/2149414/4fd34a33c3301c38679798dd41f2dae0 , Thank you
Bom dia,
Instalei o plugin e tudo esta funcionando até feb 03. Hoje não está funcionando mais e exibibindo a mensagem abaixo em todas as páginas:
Este plug-in não é compatível
Hello,
Please speak english and submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hello,
I decided to reinstall the theme and now when I’m trying to install plugins I get an error that says the following: An error occurred while installing ”...”: Download failed. Forbidden.
It happen to 12 plugins.
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hi Ocean Themes…. If there’s an update to one of the (included) plugins, how soon before you submit the update..? Thanks…
Hello, we’ll update plugins include once has latest version of plugins, thanks
Sorry OT, does that mean… when any 3rd party plugin developer issues an update – you guys add the update to this theme package…? Thanks…
Yes, we are added the update to this theme package, thanks
Hello Is this the theme of RTL languages are supported? Is RTL be added in the next update?
Hello, our theme not support RTL Languages, we have plans to update RTL in next version, thanks
hellow before buying the theme would like know if theres an option to set email and tracking number together for someone to track the info
and is there demo admin panel i can see before buying?
Hello, our simple tracking system plugin is simple system use for small company, not support send tracking code to email, not support customer submit form, you need create tracking code by manual and send tracking code to email for customer, you also check and use this plugin for your website : https://wordpress.org/plugins/wpcargo/ , we also provide admin test before buy, thanks
can i have admin test..i am thinking of buying today
Oh, we not provide admin test before buy, thanks
