479 comments found.
Hello, I want to buy your theme. I see that your theme is WPML compatible (very important point for my next project). But, I do not see or put the flags for the languages !? Possibilities to set up a very high menu?
Thank you in advance.
Hi,
We can guide how to put the language switcher on the top after purchasing 
Thanks for interest by the way 
How do I update the info on the customer email notification/receipt after Paypal purchase?
My customers are getting email receipts which is great but has some outdated info on it and documentation doesn’t say where to update.
Thank you
Hi,
Could you provide some screenshot of that outdated info so we could guide you through this.
Hi,
BTW, the mail is sent at the bottom of the plugins/gdlr-paypal.php file
Thank you…I missed it the first time in plugins..found it
Glad we could help!
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here. 
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 , https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore(Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
I don’t know why but my sessions are not being sorted according to time when displaying in full schedule of the conference. What am I doing wrong?
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi, I have a quick question before buying the theme, regarding the list of speakers. In the demo, when you hover over a speaker’s picture, you get their social media links. Is it possible to skip that hover and just link the picture to their full profile on the website (which you can now only find when clicking on their name)/ This would be a lot more user friendly as people expect to be able to click pictures.
Thanks!
Hi,
It’s possible to do. After purchase The Keynote theme, please submit a ticket in our support system. We will help you sort it out.
Thank you for interested.
GoodLayers Team
Hi, i want to ask can the custom font family work? since i upload a font family can test1 but in the website tool i see that the test1 font is overwrite by the default one. Also as i am building a multi site, so can i just use font family “Microsoft JhengHei” for the chinese one and other for eng? Thanks
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi Guys, great theme. How do I disable the search within the main menu area?
We can guide you to do that but can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
I am trying to change my site’s colors using the Goodlayers Admin Panel but the colors just stay the same
Same with font size…
I am also having trouble with images I put into content boxes. They appear the same size on the page regardless of what size I change them to in the content box
Hi,
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
It won’t allow me to purchase support – if I can’t change the color of the site… it’s pretty useless to me. It changes in the CUSTOMISE section but not on the live site
NP, we will help inspecting this. However, we must verify purchasing first. Currently, you don’t have the ‘purchased’ badge on your username. Can you provide purchase code at least? Please send it through the form in my profile page along with these messages.
*to get the purchase code, you must login with account that purchased this theme and go to here : http://support.goodlayers.com/purchasecode.png
Hello
I can see that it is not listed in my downloads for some reason – even though if I go to ticksy support it is listed as VERIFIED and I have LOTS of tickets there from the past
Can you please send some evidence of purchasing this theme?
Please also contact Envato help to get the purchase code so we can really verify your purchase. It’s our policy to verify purchase before providing support. https://help.market.envato.com/hc/en-us/requestsIf you get the “Something went wrong with the plugin API” message after installation, please ignore this. Try to install other plugins except WP Google Map Plugin because currently the plugin is temporary disabled from WordPress.org. In the mean time, you may use this plugin instead : https://wordpress.org/plugins/wp-google-maps/
We’re sorry for inconvenience.
where in the theme files would I find the source for the labels “Skills”, ”Project Information”?
Hi,
We can guide where it is but can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi there! Could you please tell me how to turn off the header bar on the post pages? I was able to figure it out for the pages, but it still seems to be showing on the posts. Thanks!!
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
I was going to submit a ticket originally but I don’t have access to the purchase code. I am helping a client with their website and they don’t have this information. The theme was purchased for them around April 2016.
Sorry, but we must verify purchase first. It’s our policy so please ask for the purchase code from your client and submit a ticket in our support site.
Sorry for inconvenience.
hey, Can I use woocommerce for creating users accounts and sold products too, woo subscription for renewable payments, and woo membership plugin to access programs? We want to keep program features, but we want also to have woocommerce membership and subscription ability. Thank you
Hi,
First of all, Thanks for interest
You can use Woocommerce as third party plugin but it won’t work with ticket system in this theme(http://demo.goodlayers.com/thekeynote/tickets/ ). The system is separated from Woocommerce.
Does this theme support etouches integration?
Thanks!
Hi there,
First of all, Thanks for interest
I’m not quite sure what the etouches is? Could you please explain more about it?
etouches is an event management platform that we use for registrations.
Oh sorry, but our theme doesn’t have built-in feature to support this.
I’m not sure if they have WordPress plugin or not. If they have, you may be able to use it with this theme. However, please note that the event layout in this theme will not integrate with the plugin. It will works individually.
Cheers!
Our site has launched just as my access to tech support expired. The one complaint we continually receive is the portfolio boxes in the Modern Style appear to be fully clickable, but only the portfolio icon is linked. How do I make the entire box clickable? Or, restrict the link only to the icon? Please see this page on our site: http://mocowbellmarathon.com/course-training/
As you can see, the cursor changes to a hand suggesting the box is clickable. It’s not. Only the icon in the center is. I would ask through the support system, but our support has expired recently. Thanks for any help or advice. -B
Hi,
You can add this to theme option > general > page style > additional css area for this.
body .portfolio-thumbnail .portfolio-overlay { cursor: auto; }
Hi there, I am trying to a way to customize the notification email that is being sent out via the booking form (your custom form incorporated into the theme), but cannot find it anywhere. Please help me out with some info here. Thank you.
Hi,
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Great theme. Pre-purchase question. Is this theme compatible with Tickera? Is it possible to tabulate the schedule by room in addition to day/topic? Is there additional category for Exhibitors?
Hi,
1.) You can use it as third party plugin but please note that it won’t work with theme’s core feature.
2.) Sorry, can you explain more about this one? Screenshot with description would be great
3.) Did you mean for the program page here? http://demo.goodlayers.com/thekeynote/program-tab-style/ Yes you can differentiate them by using category.
Thanks for interest by the way
Sorry for the newb question, but I could not find the answer anywhere in ThemeForest help pages or other comments . I’d like to purchase the Keynote theme but I will initially be installing on a development server. Once the site is built I will clone to a production server (on an entirely different host). How does this work with regard to the license for the Theme? Can I simply transfer the license/product info/code into the production wordpress site when the time comes? Thanks
Hi,
First of all, Thanks for interest
In this case, only one regular license is enough. You don’t need to purchase another license for the development server.
However, to move to another server, you have to handle that by your own. Please note that, we don’t provide support to help moving site. ( https://codex.wordpress.org/Moving_WordPress )
Cheers!
Fantastic! – just the answer I was hoping for. Thanks a lot for the quick reply.
Hi, is there a function to change the default URL for Sessions post type from /session/ to /event/ ? Thanks!
Hi,
We can guide for that but please submit a ticket in our support site.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
The session mode is not able to sort the list any more according to the hours. I have purchased this beautiful theme a year ago and was using successfully. Now after a few upgrades, the sessions cannot get sorted however I try. The program e.g. starts at 9:00 – 9:35, the other one which is due at 10:00 – 10:35 even displayed before or at random. Very annoying
Hi,
Could you try checking to ensure if the date format of every session is filled as hh:mm – hh:mm ( or hh:mm ) for this.
Yes. I have checked, re-entered, deleted, started from scratch to no avail. Last night even reinstalled the theme as well as the plugins attached – did not help. There must be something wron with the conference plugin. I know it worked last April when we had a two days course. Probably I have to buy another theme as we must open registration in January. In the current situation, the sessions are a mess. Short list, long list or tabs. None could sort the sessions according to hours: hh:mm – hh:mm, or hh:mm-hh:mm, h:mm all were tested – no change.
And I am using now the most recent WP version. Are you sure that the theme is compatable with it? Last April, I used the older version which was upto date at that time. And the conference plugin seems to be version 1.0 from the very beginning? I don’t know why it stopped sorting. Something must have been happened between April, 2016 and now.
Won’t you comment on this? Last night made a clean install of version 2 and it still does not function. I think this is a very serious bug – without a functional schedule module a conference theme is virtually useless. - Did you try to run it on the last version of Wordpress (4.7) and the last version of the serverside php-module (5.6 or newer)?
Hi,
We’re really sorry for late reply.
Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly in to your website directly.
Thank you for the great support. The problem is sorted out now.
Sorry to say this but, each version breaks something which was functioning earlier. Now the Master Slider looks ugly during initial download of the page. Check this out, you will se what I mean. This happened after I have upgrade the theme to the latest version – Please help, this is unbearable. Is there any way that I can revert back? Removed the master slider, reinstalled, to no avail.
www.nnfm.org
I check on your website and it looks fine. Can you provide screenshot of the problem?
Really dig your themes. Used several. KeyNote is having “error establishing database connection” tonight. RIGHT when I’m showing a prospective client :/ FYI.
Hi Jbbman,
Sorry for the problem. We haven’t seen this problem or no one reported this before. If you want us to help inspecting, please submit a ticket in our support site. We’re willing to help checking on it.
http://support.goodlayers.comHello, can I update to wordpress 4.7? Thanks. Best regards, c.
We haven’t fully tested the theme with WP4.7 yet. However, we will officially announce in our Facebook page after it’s tested.
Cheers!
