1093 comments found.
Please help me to follow up this ticket https://themegoods.ticksy.com/ticket/1126319
Hi,
Our support staff will reply to you soon. It’s weekend currently and we replied your ticket yesterday on Saturday. Thank you for your patience and understanding.
Hi, ladies and gentlemen. 
Awesome theme. Practical and splendour. The best theme I have ever seen. a tourism page: http://gidstambul.com
Hi,
Thank you for purchasing.
We are glad you enjoy using our theme for your business your site looks awesome!
How can I set fixed tour date?
Hi,
Thank you for purchasing.
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
Hi,
Now translate not working, Just same word
Destination, city / Any month in the search form on homepage “Days” at homepage (classic tour list) How to translate these ones?
Hi,
Thank you for purchasing.
You can translate theme using po file translation which is included in theme. Here is detailed instruction http://themes.themegoods2.com/grandtour/doc/translations/
If you still have the issue. Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello , how can i translate ” Read More ” on the blog articles on home page please ?
Hi,
Thank you for purchasing.
You should be able to change it through po file translation which is included in theme’s /languages folder. Here is detailed instruction http://themes.themegoods2.com/grandtour/doc/translations/
Thanks i did that but still doesnt shows up in French
Hi,
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
can’t connect to your server , do you have some kind of server updates ?
Hi,
Really sorry, yesterday our support system has been upgraded. You could be able to submit a ticket now.
Hi there,
I know you are working on it guys, but do you have any news about the update including dynamic pricing option? I know you said that it was going to be ready soon… But that was a month ago
Cheers!
Hi,
Thank you for purchasing.
It’s harder than we think and currently we are moving all of demo sites to new server so customers’s demo content importer can work better.
We will post an update very soon, when it’s available. Thank you for your patience.
Hi, i have one question regarding the rate. Can we put two several rate for the two separate nationalities.
Hi,
Thank you for purchasing.
Did you mean you want to have 2 different pricing on each tour?
yes..two pricing for each tour. separate pricing for domestic and international tourist.
Hi,
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
Hi. I have a pre-purchase question. i want to know if in the booking system I can have different recipient e-mail for different products.
Hi,
Thank you for interesting.
Yes it support that requirement.
so many function error, like import demo,
and then so many bug: http://prntscr.com/eoljsl http://prntscr.com/eolk0f http://prntscr.com/eolkeu cannot configure : http://prntscr.com/eolkr2and support a very long reply to a message, cannot help me..
please give me guidance on how to import the demo right.
Hi,
These are not error at all.
First 2 screenshots, its because you didnt upload tour item featured image.
Another one because you enable photostream in Theme Setting > Social Profile. If you dont want, just disable it.
Another one, you can customise booking form field using Contact Form 7 we have detailed instruction here http://themes.themegoods2.com/grandtour/doc/create-tour-post/ if you read it.
We answered your ticket even on weekend and also on sunday in less than 24 hours but we know we can improve it. Even that we think we provide reasonable response time for you.
But if you are really not happy with our theme. Please open a refund request here https://themeforest.net/refund_requests/new we are happy to give it back to you.
when I do a demo import, no matter what happened. Can you explain?
I have tried it on localhost and on my hosting. But the problem is the same. I also have to follow the guidelines provided, but still have not succeeded.
How could localhost can not import demo?
http://prntscr.com/eom54hSeems like your server has additional settings to kill PHP process which is running for certain for time, in this case importing process. For workaround. I can help import demo content without images for you. Please let me know if you like that.
why when import demo content loading for a long time? My server specifications like this http://prntscr.com/eo7pu1
Please help..
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Done, please reply ticket #1112379
Our support will reply your ticket soon. Thank you for your patience.
i also try in localhost, but same error happened. in localhost cannot grab data of your theme.
Would you like to recheck your themes again.
Or give me some demo file + sql database to make that easier. or other solutions as soon as posible
Thankyou
so many error on this theme.
i wanna get refund.
Hi,
These are not error at all.
First 2 screenshots, its because you didnt upload tour item featured image.
Another one because you enable photostream in Theme Setting > Social Profile. If you dont want, just disable it.
Another one, you can customise booking form field using Contact Form 7 we have detailed instruction here http://themes.themegoods2.com/grandtour/doc/create-tour-post/ if you read it.
We answered your ticket even on weekend and also on sunday in less than 24 hours but we know we can improve it. Even that we think we provide reasonable response time for you.
But if you are really not happy with our theme. Please open a refund request here https://themeforest.net/refund_requests/new we are happy to give it back to you.
when I do a demo import, no matter what happened. Can you explain?
I have tried it on localhost and on my hosting. But the problem is the same. I also have to follow the guidelines provided, but still have not succeeded.
How could localhost can not import demo?
http://prntscr.com/eom54hSeems like your server has additional settings to kill PHP process which is running for certain for time, in this case importing process. For workaround. I can help import demo content without images for you. Please let me know if you like that.
Question: How hard is it to change the rounded elements to square? I noticed that for example the tours, booking forms etc all are rounded in the corners. Is it easy to change this?
Hi,
Thank you for interesting.
It’s easy, I can help suggest custom CSS for you
Thank you! I’ll make a purchase!
Thank you very much
Please open a ticket on https://themegoods.ticksy.com/ and let me know ticket ID. I will help suggest custom CSS code for you.
Pre-purchase question: I’m a travel blogger, not an agency. At this point, I do not need to show a tour with a price tag but I like the powerful search tool you have created. Is the theme suitable for my need or will it require a lot of effort to remove the price function? Thanks.
Hi,
Thank you for interesting.
You can use it as travel blog too. For example you can create multiple destination with your travel experience there instead.
Hello, I have a few pre-sale questions:
1. Is the theme 100% wpml compatible. 2. Can an enquiry form (not inmediate payment) be added to any/ all tours instead of using online payment. 3. Is it possible to add an extra field for enquiry/ booking form (eg accept TOS). 4. Can search fields be changed or added. 5. Can there be a sub-category under “destination” (eg a location under a region). 6. Can category names be added or changed.
Thanks for your time.
Hi,
Thank you for interesting.
1. Yes it support WPML plugin.
2. Yes you can use Contact Form 7 plugin for customisable booking form.
3. Yes you can customise booking form fields.
4. It couldn’t be done using theme admin. However you can edit theme PHP file to change that
5. Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
6. Yes you can add/change categories name.
Hi! I bought the theme. I have problems in translating into Italian the placeholder and titles. What is the correct procedure? thank you
Hi,
Thank you for purchasing.
You can translate theme using po file translation which is included in theme. Here is detailed instruction http://themes.themegoods2.com/grandtour/doc/translations/
I have the following problems: - change the decimal point to the tour price - change the message to persons close to the price - translate the placeholder of the general search module of the tour on the home page thanks for the help
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Thats an awesome work, congrats Few pre-purchase questions. 1) On tour pages I see 2 differents counters like ”....viewed this tour 544 times in….” and “131 travelers are….” parts. Are those numbers based on real (time) users or do we setup them on adminpanel for each tour? 2) Is there any user panel / dashboard where customers can check their bookings/reservations? 3) The time/duration of tours, is that based only on days or can we setup also tour duration in hours? 4) Possible to add infant or child price input filed for any tour booking form? Hope to get asap a reply, need a tour/travel based wp theme in 24h. Thanks a lot and GLWS
Hi,
Thank you for interesting.
1. For demo site, we create fake number for demo purpose. On your real site, it’s tracking real page views and number of online users for both features
2. If your customers book tour using Woocommerce option. They will see their purchase records through my account page.
3. Currently it doesn’t support that option but we are working on it
4. Yes you can customize any fields to booking form using Contact Form 7 plugin.
Is there a way to change color or modify the Share This Tour button? It shows as white so it’s not a compelling call to action.
Hi,
Thank you for purchasing.
Yes I can help you change it using custom CSS code. Could you please provide color details you want to change please? So I can suggest correct code for you.
Hi, can you tell me how to modify the Tour Options. I would like to change “age” to something different. Also, I would like to change the icon. Thanks
Hi,
Thank you for purchasing.
Sorry, it needs a custom modification. This type of customization is a bit more complex and is not covered under normal theme support.
If you’re interested in hiring a developer for building out this custom feature for you, we highly recommend to check out: Envato Studio
Good evening, you can help me, I tried to link the demo product of woocomerce connecting the tour as shown in their instructions and setting up all woocomerce and I have not managed to pass the payment methods. regards
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Pre-purchase question : If I select Home2 Youtube Video Template, can I get rid of the Trips Search option that comes with it? Also, will the youtube video work on the mobile version of the site?
Hi,
Thank you for interesting.
1. Yes you can do that
2. Youtube video could not be played automatically on mobile site, it’s mobile browser rules so it displays video cover image as fallback.
Hi, please can you advise if this is an upgrade of Altair, would also like to know if your demo content is complete i.e. images text etc.
Hi,
Thank you for purchasing.
There are some new features on Grand Tour theme which need you set it up when updating from Altair theme.
You can also import demo content using Appearance > Theme Setting > Demo Content.
