604 comments found.
Dear Customers,
Our support forum is temporarity down for maintenance. Please take our apologies for any inconvenience caused. It will be up and running in a while. For urgent cases, pleases contact the technical support operator via email mooremel30@gmail.com
Best Regards,
Hello, i just bought your theme but we can’t install the theme in local…
Dear Customer,
Thank you for purchasing the theme!
Which errors/issues with installation exactly do you get? We have not located any tickets from you so far. Could you please submit the support ticket clicking ‘Get Support’ banner on the item page to get some help and assistance from our professional support team. We are more than happy to assist with any issues or difficulties you might experience with the theme!
Best Regards,
Hi i’m working on this theme for a client.
The form email is not being sent, i’m presuming it’s automatically sending to the site admin e-mail or am i missing setting where i set the recipients e-mail?
Dear Customer,
You should set the mail in Appearance – Theme Options – Contact US in your admin. If the messages are still not sent, please test with any other email, check your email spam folder. If there are still any issues with that, please submit the support ticket clicking ‘Get Support’ banner on the item page to get some professional help from our support team members.
Best Regards,
I have been trying to get support for days. The colors don’t appear even when I change them. Support is very slow…
Dear Customer,
As we have specified a week ago and also today in your ticket, unfortunately, we are not able to login into your admin panel with the credentials provided and we also need your FTP login in order to investigate what causes the issue and solve it for you. Could you please get back to us with the credentials in your ticket. Looking forward to your reply,
There is an update for the Visual Composer and I want to update it. However, I need to activate the copy. Since it came with the Theme I don’t have a Licence code. How can I do this?
Any reply on this?
Dear Customer,
Thank you for purchasing the theme! Please submit your support ticket here https://themerex.ticksy.com/ and we will email you the new version of Visual Composer.
Looking forward to your reply,
Hi, we have received and downloaded the new, updated, theme files, but how should we proceed with updating the plugins?
color scheme
Dear Customer,
The Color Scheme issue has been fixed in the latest theme release: http://prntscr.com/en082m. The skin.php file located in wp-content/themes/jacqueline/skins/less directory has been updated. Feel free to make the backup of your current skin.php file and upload the new skin.php file from theme version 1.2.1, then go to Fonts and Colors section and click ‘Save’. If the issue still persists, please submit the support ticket, clicking ‘Get Support’ banner on the item page to get some professional help from our support team.
Best Regards,
Hi! Where do I change the theme colors??? Was hoping to do it via editor not CSS, as I’m not familiar with coding.
I changed the colors in the colors & fonts section but it doesn’t show them on the site.
Dear Customer,
The colors should be changed in Fonts and Colors section in admin. If you have any issues with it, could you please submit the support ticket at https://themerex.ticksy.com/ with your Wordpress admin site URL and login credentials to get our professional support team help you with the issue.
Best Regards,
top-panel mobile version disappears – I tried .header_mobile .top_panel_fixed_wrap { display: block; } and other changes under Header mobile – but no change to see top-panel under mobile versions…how can I change it? Top-panel should be to see…It is to see for one second or less – and then disappears. It looks like a error for users.
Dear Customer,
Looks like the issue needs to be investigated closer on your side. Could you please submit the support ticket at https://themerex.ticksy.com/ with your admin panel login credentials and site URL so that our professional support team can help you solve the issue.
Best Regards,
Dear Customer,
Could you please submit the support ticket at https://themerex.ticksy.com/ so that our professional support team can assist you with the issue.
Best Regards,
hi one more time
why the skin.css dont update, after i set & save my color scheme??? still the old Accent 1 – Colors
ive set this server values but nothing happend: php_value memory_limit 512M or / and memory_limit = 512M
Dear Soriax,
Please check permissions for the less folder and the files inside. Try settings permissions to 777 for the less folder and 666 for files inside it.
If the issue still persists, please provide us with your Wordpress and FTP login credentials in support ticket (click ‘Get Support banner on the item page) so that our professional support team can investigate the case to see what exactly causes the issue.
Best Regards,
@MD-MUC, yes a little trouble uploading the zip file in WP Themes option. It was much easier installing through cPanel. Upload the zip file, then extract the zip file.
Dear Elyles,
Could you please share which error exactly you got, because we did not get any errors, testing the theme upload.
Best Regards,
I don’t know the specific terminology, suffice it to say it wouldn’t load from the WP Dashboard through Theme’s option to add Jacqueline Spa. It was uploaded via the cPanel which is why I suppose you request out hosting credentials. Using cPanel served to be a much easier way to upload the theme.
Also, I haven’t been able to access the PSD files yet. Is there a direct link for access these files?
Dear Elyles,
I see what you mean. Sometimes, this error might occur, which is php server limits related https://themerex.ticksy.com/article/2607/
As for the PSD files, please submit the Pre-Sales ticket here https://themerex.ticksy.com/ with the request and we will email you the PSD files.
Best Regards,
Where can i customize the 404-Page
Dear Soriax,
Thank you for purchasing the theme!
Please check this link on editing the 404 page http://jacqueline.themerex.net/doc/#other_404
Best Regards,
Has anyone had issues with uploading the files in zip format to word press: I got International error!!!
now I try to install theme per ftp
Dear Customer,
Which error exactly do you get?
Could you please submit the support ticket clicking ‘Get Support’ banner on the item page to get some professional help from our support team on the theme uploading issue you experience. We are more than happy to assist!
Best Regards,
I am trying to edit the top bar, social section to add links.
However any changes I make to ‘top-panel-top.php’ do not show up on site.
I tried creating a ticket on support website. It does not seem to work.
Dear Customer,
Could you please specify which issues exactly you had with submitting the ticket. As for assigning the social links to the top bar, please go to Appearance – Theme Options – Socials in admin http://prntscr.com/ejbu33
Best Regards,
I’m not trying to add social links. I am trying to edit the template to add custom code to add links to other pages. However any changes I make to ‘top-panel-top.php’ do not show up on site.
Dear Customer,
If you need the top bar with the social links to display on other pages, there is no need to make any changes to the file. You should go to Pages – select the Page – Theme Options – Header and choose Regular or Regular Ecommerce Top Panel Style which has the top bar in their design by default http://prntscr.com/ejrhkk
Best Regards,
Hi,
I was wondering how I can update the booked plugin. You have just published an update, but I can’t find the booked plugin in this update. So how should I be able to update the booked plugin?
Thanks
Dear Customer,
Thank you for purchasing the theme!
Could you please submit the support ticket on this issue clicking ‘Get Support’ banner on the item page so that we can take a closer look into this and email you the correct plugin version.
Best Regards,
Hi there. Whenever I install the plugins I get a http 500 error. I’ve contacted the hosting service provider and they said I should contact the developer. I’ve reinstalled wordpress and the theme twice and this problem still persists.
Could you please help me with this?
Dear Customer,
The reply has been provided in your support ticket, please check it.
Best Regards,
Has anyone had issues with uploading the files in zip format to word press?
Dear Elyles ,
Could you please specify which issues exactly you have. Please make sure to unzip the theme archieve downloaded and upload the theme.zip folder from the archive only. If the issue still persists, please click ‘Get Support’ banner on the item description page and submit the support ticket with your Purchase ID, the issue description and the credentials so that our professional support team can investigate the issue closer.
Best Regards,
Greetings~ Specifically, I am unable to upload the theme to word press in order to use it. I’ve downloaded only the theme.zip and have attempted on numerous occasions but am unable to get it loaded in order to use it. Also, my 6 mos. support expired on the 1st of March and unless I pay $42 I am not eligible to use the ‘Get Support’ option.
Dear Elyles,
Could you please specify what kind of errors/issues exactly you get when you upload the theme to Wordpress? Please make sure this is not a Wordpress.com account but the Wordpress engine downloaded and installed from Wordpress.org. Our themes are not compatible with Wordpress.com, they are for Wordpress.org Wordpress engines. Please feel free to prolong your support to get help from our professional support team on this matter. We need your Wordpress admin login credentials and FTP in order to find out what causes the issue.
Best Regards,
Hi thank you for the prompt reply. I noticed that there was an update in the theme. Great! I’ve attempted to upload the files via the cPanel. While I can see the files in cPanel in the themes’ folder, I can’t see them as an option under themes on the wp-admin Dashboard so that I can activate it.
This is despite the fact that I used cPanel to load another theme I purchased on Envata which uploaded and can see in the wp-admin/Dashboard to activate with no problems.
Lastly, does the upgrade contain the PSD files or can I obtain them easily? If so, please advise.
Best always~
Please disregard the request for assistance in uploading. I figured out that it was being uploaded to an old folder and is in the right, new folder and is accessible from the dashboard to activate. Yeah!!! 
However, I would still like access to the PSD files when possible. Best always~
Dear Elyles,
Great News! 
Glad to hear you were able to figure out the issue on your own!
As for the PSD files, could you please submit the ticket (select Pre-Sales section instead of Support), with the request for PSD files and we will email them to you.
Best Regards,
Thank you for the reply! However, I am unable to find the “Pre-Sales” section. Is there a link or perhaps a link to the PSD files? Please advise. Best always~
Dear Customer,
The link to PSD files is sent to the customers email or via the ticket. Please provide us with the email address we can send the PSD files to.
Looking forward to your reply,
Hello, Great job.. Where I can import the slider from demo of Jacqueline? Best regards
Hello I Find…. Good
Dear Customer,
Alright, that sounds good! Glad to hear you were able to figure out the solution on your own!
Best Regards,
Hello,
I’m having a Revolution Slider Error. The plugin is not active without registering it and I would have to purchase to register. Any Advice?
Hello,
Thank you for purchasing the theme!
Purchasing the plugins licences is optional and not needed if they came bundled with a theme.
Since Visual composer and Revolution Slider plugins are a part of the theme, the new versions of them are included into each theme with every new theme update.
You can also contact us to get the latest versions of Visual Composer or Revolution Slider plugins submitting a support ticket here https://themerex.ticksy.com/
Best Regards,
hello there, does this theme include revolution slider or do I need to purchase it seperately?
Hello,
Thank you for your interest in our theme!
Yes. the Slider Revolution plugin is included into the theme!
Please do not hesitate to contact us in case of any further questions or queries, we are more than happy to assist!
Best Regards,
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