317 comments found.
Dear all,
I just wrote you an email about a strange time of loading for our site : sagcom.fr
Does the ajax option could generate conflicts with other plugins ?
Thanks i advance for your answer,
Fanny Tamet fanny@fidup-groupe.comHi,
Thank you for reaching us once again!
If you have plugins that rely on Javascript to work you should consider turning the Ajax load option OFF (this is also stated on the theme documentation).
Cheers!
Dear all,
We have an issu with the speed of loading. Do you have some issue with the theme during the last 24h ?
The link of the site is : www.sagcom.fr
Thnaks in advance for your answer,
Fanny Tamet
Hi,
Thank you for purchasing!
I just loaded your page and speed seems to be ok.
If you still need help, please send us a private message (contact form on this page http://themeforest.net/user/pirenko ) with the WP login details for a quick check.
Cheers!
Hi,
I was wondering is there a way to organize the items in the portfolio, so as to have one project before the other? As now it looks like the first project to show in a portfolio would be the most recent one (I would like to organize this on my own criterias).
Thank you
Hi,
Thank you for purchasing!
Please check the theme documentation or this article https://www.pirenko.com/blog/2013/05/29/changing-custom-post-types-order/
Cheers!
Hi there 
Really loving the theme thank you – just got a small issue with it.
My website is at http://be-you.space and most of it works great.
The problem I have is that most of the site is on a single page. There is then another page that the site jumps to for bookings. If you scroll down the page to FREE DISCOVERY SESSION and click on the more information button it will take you there.
Now if you scroll to the bottom of that page there should be a booking form. This works only on Chrome on the PC but not MAC and not on other browsers on either platform.
The other thing is that once on the discovery page – when you click on any menu item which takes you back to the main page – it ignores the #element and just stays at the top of the page. Again – on Chrome on the PC it jumps to the appropriate section.
When navigating from the discovery page – the contact form on the main page (at the bottom) is not rendered either. Again – works on PC Chrome.
Hope all of that makes sense?
Thank you do much
Tim x
My purchase code is: dd37a89f-addc-43ae-9179-bdbe58d99131
Hi,
Thank you for purchasing!
Please go to Appearance>Theme Options>General tab and turn off the Ajax load feature. If you still have trouble please reach the form/plugin developer to see the reason of that issue.
Cheers!
Thank you my friend – that has sorted it all – much appreciated and keep up the amazing work – love the theme, it’s awesome :O)
Ok, good to hear that! If you have a minute please rate the theme on your downloads tab 
Hello, I’m wondering how to change the wording on the “Extra field 1 – current translation is My Custom Field 1”. When I enter text in there it comes up as “My Custom Field 1: My Entered Text. I’m sure there is a simple way to change this but I can’t seem to find it. Any help would be greatly appreciated.
Hi,
Thank you for purchasing!
You can manage all translations under Appearance>Theme Options>Translations tab.
Cheers!
Ahh! I never went to that page. Thought it was for language translations. Thanks!
You are welcome anytime 
Hello Pirenko, one question. H ow can we put a _blank link inside the footer?
Hi,
That depends on were you are trying to add it.
If you still need help, please send us a private message (contact form on this page http://themeforest.net/user/pirenko ) with the WP login details for a quick check.
Cheers!
Hi,
Thank you for purchasing!
There’s an extra option on the panel located under the post content https://share.viewedit.com/xCVDiXoKFizHkBpbNXT5PW
Cheers!
Not playing video
There is a white screen : http://prnt.sc/ek9bl4
The video needs to be self hosted on that page type. And you should upload MP4 and webm versions to ensure that is plays on all browsers. When you go inside the portfolio page you can stream from Vimeo, YouTube, etc…
If you still need help, please send us a private message (contact form on this page http://themeforest.net/user/pirenko ) with the WP login details for a quick check.
Cheers!
I sent, thank you Pirenko 
Thanks! I will comment soon 
Is there a way to show more related projects in the area below the project section (see Hook Architecture Demo>South Bay Office Project popup) or are you limited to 4 projects?
Hi,
Thank you for purchasing! That is the default number indeed. If you need help changing that number please send me a private message. Cheers 
Hello, I can not demo upload: http://prnt.sc/ejby85
Hi,
Thank you for purchasing!
Please make sure that you are using the latest theme and bundled plugins versions. If you still have trouble send us a private message (contact form on this page http://themeforest.net/user/pirenko ) with the WP login details so that we can analyze this situation.
Cheers!
I sent…
Thank you Pirenko
I just replied… I was able to generate that demo anyway 
Hi there,
I was trying to upload a video to the portfolio and have it play in the thumbnail as shown in your Hook theme demos. I can’t seem to find the option to do so, as the “set featured image” option supports only the images and the option to upload media under “media management” just has an empty line when i select “video”. Thank you for your help!
Jerome
Hi,
Thank you for purchasing!
There’s an extra option on the panel located under the post content https://share.viewedit.com/xCVDiXoKFizHkBpbNXT5PW
Cheers!
Thank you for the response, but i still have an issue. Only a tiny part of the video shows (barely 5 pixels in height). I have inserted this URL http://betoncire.re/wp-content/uploads/2017/03/headerfauxsemblant_converted.mp4 (uploaded to my wp library) into the “Video thumbnail MP4 file path” section. Would you have an idea of what would prevent the video from showing up in its full form?
You need to upload a featured image too. This will work as the image fallback on mobile devices. Please make sure that this image has the same relative proportions as the video. Thanks!
ah thanks it worked great!
You are welcome anytime 
Hi,
I think I have a problem with Visual Composer. I can’t edit in Text Blocks on pages. When I add some text it won’t save it. I had this problem before and we found out it was my chrome browser, because it worked fine in Safari. But now it doesn’t work in any browsers. I’m working on a Mac.
Do you have any idea on how to fix this?
Theme version: Hook 1.6 Visual Composer: 5.0.1
Best regards, Paw
Hi,
Thank you for purchasing!
If you still need help, please send us a private message (contact form on this page http://themeforest.net/user/pirenko ) with the WP login details for a quick check.
Cheers!
Dear Sir
What is the name of the Arabic font in the RTL demo
How can I find it
Regards
Hi,
Thank you for purchasing!
The font in use is “PT Sans”. If you want to import the complete color scheme you will find it inside the theme Documentation folder.
Cheers!
my RTL page does not look like the RTL page in the Demo? how can I do that
Please check this video tutorial https://www.youtube.com/playlist?list=PLWiviR4wWrsHM_wjmk_3dU70ztVA72q1l
Probably you still need to import the theme options skin to make the colors match.
If you still need help, please send us a private message (contact form on this page http://themeforest.net/user/pirenko ) with the WP login details for a quick check.
Cheers!
I have problem, the font PT sans are not working on mobile and mac devices.
That font seems to be working perfectly fine here. If you still need help, please send us a private message (contact form on this page http://themeforest.net/user/pirenko ) with the WP login details for a quick check.
Cheers!
Hi Pirenko, I have added a text widget to the footer, but would like this to take the full with instead of 1/4, in order to get all text on one line. See www.sugato.nl How would that be possible?
Hi,
Thank you for purchasing!
Yes, you can do that under Appearance>Theme Options>Footer Section>Number of widgets per row. You can also add a page inside the footer if you prefer (this can be done on the same options tab).
If you still need help, please send us a private message (contact form on this page http://themeforest.net/user/pirenko ) with a link and we’ll assist you.
Cheers!
Super dooper. Cheers!
Thanks 
I believe I saw in previous posts that a row video background won’t play audio unless it’s hosted on YouTube or Vimeo. I want to avoid this because I don’t want the grid of suggested videos following.
Is there a way to enable the audio (even if I must hard code or use jQuery) so that the self-hosted background video plays the audio? Could you provide full details?
Thanks.
Hi,
Actually it is the opposite: the rows background must be a self hosted video. If you need help enabling sound please send me a private message (contact form on this page http://themeforest.net/user/pirenko ).
Cheers!
I was experiencing a high load while trying to edit the Featured Image of portfolio posts and it was impeding productivity. I used an analysis tool to investigate and found that the Hook Framework plugin was taking up a whopping 50% of my hosting account’s resources!
Can you tell me why the Hook Framework plugin is necessary and whether you are able to make it operate/perform more efficiently?
Hi,
Thank you for purchasing!
That is a weird issue and it can be related with another plugin, because I don’t have any similar report.
If you still need help, please send us a private message (contact form on this page http://themeforest.net/user/pirenko ) with a link and we’ll check the content and plugins.
Cheers!
Good morning Pirenko, may you tell us how we can make the color band appear that has to be under the menu when we scroll on the page. Now we have the menu transparently when scrolling but we need that band so that it can be read correctly
Hi,
Thank you for purchasing!
You can manage all the colors and menu background opacity (before and after scroll) on the Menu Section tab of the theme options.
If you still need help, please send us a private message (contact form on this page http://themeforest.net/user/pirenko ) with the WP login details for a quick check.
Cheers!
Hey Pirenko i’m trying to make a video background for the header but when i apply the option and the video comes up, it’s HUGE… it doesnt scale to fit the width.
Hi,
Thank you for purchasing!
Please make sure that you are using the latest theme and bundled plugins versions. If you still have trouble send us a private message (contact form on this page http://themeforest.net/user/pirenko ) with the WP login details so that we can analyze this situation.
Cheers!
Hi Pirenko, is there a shortcode for theme contact form? Where could I find it? (to be used in a pop-up builder)
Hi,
The easiest way to get that is to create a page and add that element to it. Then you select the classic editor and you will see the page with all the shortcodes that were generated.
If you still need help, please send us a private message (contact form on this page http://themeforest.net/user/pirenko ) with a link and we’ll assist you.
Cheers!
Hi Pirenko, i am using your theme on my website and it is great! 
I just have a little trouble in a content block.
I created a Service section with the element “Services”.
Everytime i put an HTML tag into it, it delete all the content.
I just want to use an external link into the text, how to fix it?
Thanks
Hi,
Thank you for purchasing!
Services content/text don’t support HTML tags. You can use the services link option anyway (it will display a link after the service text).
As an alternative you can add an image and a text block where you can add HTML tags.
Cheers!
Okay! I will use text block because it looks like external links can’t be use in the services link option. Cheers & have a good day!
Thanks 
Hi Pirenko! I keep using Services content/text to display link after the description of the services. How is it possible to add “target=”_blank” for opening the link in a new tab?
Thanks!
Tom
Hum… We’ll add that option on the next theme update. In the meantime you can send me a private message (contact form on this page http://themeforest.net/user/pirenko ) and I’ll send you a beta version of that feature.
Cheers!
Hi Pirenko, thank you very much for your suggestion, we have enabled the widget as you see in the background. We have two more questions:
1. We have enabled mailchimp plugin, but as you see there is no way for us to get the custom subscribe button, is something managed by your template? We have forget some steps?
2. Regarding the portfolio I understand the thumbnail part in the portfolio page, but we use all rectangular images as you can see, so to create the beautiful mosaic effect with rectangular vertical and horizontal and square images like we see in your template we should use “only” for thumbnail a square image? At the moment we use: - Thumbnail width (for portfolio feeds) -> DOUBLE - Thumbnail shape (for portfolio feeds) -> SQUARE
Thanks
Hi,
Here are out comments:
1) Please check the theme documentation where you have Mailchimp Form samples;
2) If you still need help, please send us a private message (contact form on this page http://themeforest.net/user/pirenko ) with a link and we’ll assist you.
Cheers!