311 comments found.
Hi guys,
I have an active license key for the hook theme that I purchased a long time ago, today i updated the theme an the hook framework plugin is not updating.
I entered for the first time to https://support.pirenko.com/ and the license is pointing to the wrong site, please help me to change this.
Thanks
Hi,
Thanks for purchasing!
For support with any of our themes please open a ticket here https://support.pirenko.com/
If you support period is expired and you don’t want to renew, please send us a private message using the contact form on this page http://bit.ly/view_profile_tf
Thanks once again!
Hello, My website is experiencing a technical problem after updating to WordPress 6.1> the headings has a line under it. has anyone experience the same problem ???
Hi,
Thank you for purchasing!
Please deactivate and erase the Hook Framework plugin. Then install again. That will fix the issue as long as you have the latest theme version installed.
Best regards,
Pirenko
Hello I did all the mentioned steps. my website is not opening anymore the homepage is loading but not opening is there another step need to be done thanks
It is working fine here so maybe the update somehow failed. Please send me a private message with a link to your website (contact form on this page https://themeforest.net/user/pirenko ).
Best regards,
Pirenko
Hello, my site has issue… I tried to open a ticket but it said my support expired. So, How to renew the support to get fixed the issue. It is very important. Please check the site : https://dimedlogistics.com/
I just renewed the support
Hi,
Thanks for opening a support ticket!
I have updated the bundled plugins and the website is loading fine now.
Kind regards,
Pirenko
Thanks Man !
Hi, I have the same issue as many before – I can’t update to WP6 since the Hook Framework is outdated. Since I’m out of the support period I can not open a support ticket. When I go to appearance -> update plugins and try to update the Hook Framework it tells me the download has failed “not found”. Could you please help? I would like to stay with this theme since it’s really good… Best, Thomas
Hi,
Thank you for purchasing!
That type of error means that the license key is linked to a different domain. Please notice that you need to have a unique license key for each website you build.
If you still need help, please send us a private message (contact form on this page https://themeforest.net/user/pirenko )
Best regards,
Pirenko
hmm ok – I have only my local environment (where I do the updates) and the production one… strange. Of course the license is activated for production…
If you still need help, please send us a private message (contact form on this page https://themeforest.net/user/pirenko )
Best regards,
Pirenko
after Downloading the update from Prod and applying to Local it worked. Thank you and have a great day!
Ok, great! Have a nice day
Sorry, but got another issue. Though I’m on the latest version of the theme and hook framework (5.5) my page always displays a critical error when going to the update page.
Ein Fehler vom Typ E_ERROR wurde in der Zeile 54 der Datei DOMAIN\wp-content\plugins\hook_framework\inc\modules\options\inc\class.redux_functions.php verursacht. Fehlermeldung: Uncaught ArgumentCountError: Too few arguments to function Redux_Functions::setCookie(), 4 passed in DOMAIN\wp-content\plugins\hook_framework\inc\modules\options\core\newsflash.php on line 67 and exactly 7 expected in DOMAIN\wp-content\plugins\hook_framework\inc\modules\options\inc\class.redux_functions.php:54 Stack trace: #0 DOMAIN\wp-content\plugins\hook_framework\inc\modules\options\core\newsflash.php(67): Redux_Functions::setCookie(‘redux_blast’, 1661582458, 1661841658, ’/’) #1 DOMAIN\wp-content\plugins\hook_framework\inc\modules\options\core\newsflash.php(42): reduxNewsflash->get_notice_json() #2 DOMAIN\wp-content\plugins\hook_framework\inc\modules\options\framework.php(432): reduxNewsflash->__construct(Object(ReduxFramework), Array) #3 DOMAIN\wp-content\plugins\hook_framework\inc\modules\options\theme\options.php(114): ReduxFramework->__construct(Array, Array) #4 DOMAIN\wp-content\plugins\hook_framework\inc\modules\options\theme\options.php(100): hook_options_config->initSettings() #5 DOMAIN\wp-content\plugins\hook_framework\inc\modules\options\theme\options.php(3753): hook_options_config->__construct() #6 DOMAIN\wp-content\plugins\hook_framework\hook_framework.php(708): include_once(‘XXX -...’) #7 DOMAIN\wp-includes\class-wp-hook.php(307): hook_register_options(’’) #8 DOMAIN\wp-includes\class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array) #9 DOMAIN\wp-includes\plugin.php(476): WP_Hook->do_action(Array) #10 DOMAIN\wp-settings.php(461): do_action(‘plugins_loaded’) #11 DOMAIN\wp-config.php(180): require_once(‘XXX -...’) #12 DOMAIN\wp-load.php(50): require_once(‘XXX -...’) #13 DOMAIN\wp-admin\admin-post.php(19): require_once(‘XXX -...’)
Please make sure that you use WordPress’ recommended PHP version -> 7.4
If you still need help, please open a support ticket here https://support.pirenko.com/ and send us the WP login details for a quick check. You can also send a private message here https://themeforest.net/user/pirenko
Cheers!
I’m currently on PHP 8, which is working fine for all WP installations I am hosting. Since I applied the updates to my local repo only, a login won’t be possible obviously. I can’t push that status live with the risk of breaking the live website. When I deactivate the hook_framework plugin, everything works fine, so it looks like a bug in that plugin, that was introduced with 5.4 since everything worked as it should before. PHP 8 is out for 2 years now, support for PHP 7.4 is ending soon and is on high end hostings even not available/allowed anymore.
I have the theme running on various PHP 8.0 installs. I can’t debug your local install though… It could be a conflict with another plugin.
Kind regards,
Pirenko
Maybe I’m wrong, but the error stack looks obvious to me.
\hook_framework\inc\modules\options\core\newsflash.php on line 67 ( private function get_notice_json())
Redux_Functions::setCookie( $this->cookie_id, time(), time() + ( 86400 * $this->interval ), ’/’ );
passes 4 arguments to \hook_framework\inc\modules\options\inc\class.redux_functions.php on line 54
public static function setCookie( $name, $value, $expire, $path, $domain , $secure , $httponly )
which expects 7 arguments.
So the call to the redux framework function seems to be wrong?
Please correct me if I’m wrong.
Best, Thomas
It is working fine for me and everyone else. Please upload to a live server and if you still have trouble please send a message through the profile page. Thanks!
So I simply updated said line to Redux_Functions::setCookie( $this->cookie_id, time(), time() + ( 86400 * $this->interval ), ’/’, parse_url( get_site_url(), PHP_URL_HOST ), true, false ); and now no more errors appear. Not sure if the “Domain” part is correct, but it works.
Ok, thanks!
Hi, the last update doesn’t support WordPress 6, my website suddenly fall down.
Hi,
Thank you for purchasing!
Please update the theme and bundled plugins to their latest versions and you’ll be fine.
Thanks,
Pirenko
this is happened when i update it to the latest version, another note : when i download the new update, the hook frame work is still the old one please update it.
The latest framework can be obtained from your WordPress install under Appearance>Install plugins.
If you still need help please send us a private message using the contact form on this page http://bit.ly/view_profile_tf
Thanks!
Best regards,
Pirenko
Hey! Same issue as above – I had to rollback WP to version 5.9 on two sites. When will the framework be updated?
Hi,
Thank you for purchasing!
The update is available since May 25th.
If you still need help, please open a support ticket here https://support.pirenko.com/
Cheers!
Hi Guys… there is a problem with the Hook Framework and compatibility with Wordpress 6… please can you have a look into it urgently… can’t update my website due to this….thanks!
Hi,
Thanks for purchasing and I’m sorry to hear that you are having trouble!
Please do this: deactivate and erase the hook framework plugin. Then install and activate again under Appearance>Install plugins
Kind regards,
Pirenko
Sorry but that did not work. Can you send me an email so I can send you access details please. I went through all steps with fine tooth comb and disabled everything… updated everything and soon as I enabled your framework plugin it crashed.
Please send us a private message using the contact form here https://themeforest.net/user/pirenko
Thanks!
Thank you mail sent!
Hi… The same thing happened to the Verve theme when i updated to WP6?
Yes, we need the same type of fix. I already sorted replied to your email (the issue with the other website is sorted). Thanks!
Email sent Thank you!
Ok, it has been sorted. Thanks!
thanks to you!
Hi Pls why I cant update the hook and WPBakery Page Builder on updates available when click update it will says :
Downloading update from http://www.pirenko.com/theme_plugins/hook/hook_framework.php?prk_version=52&prk_key=sf&prk_domain=http://www.joinpropertynerds.com&prk_theme_id=16278811…
Download failed. Not Found
Hi,
Thanks for purchasing!
It seems that the license key is missing. Please send us a private message using the contact form on this page http://bit.ly/view_profile_tf and we’ll assist you.
Thanks once again,
Pirenko
hi How can I removed the other license on the other site which is still in demo on another domain..
Please send us a private message using the contact form on this page http://bit.ly/view_profile_tf and we’ll assist you.
Thanks once again,
Pirenko
already did but no email response yet. as well as the request to cc my email which is indicated on the message
We only got a support ticket (no private message using the contact form on this page http://bit.ly/view_profile_tf). In any case, we already commented on the support ticket.
Best regards,
Pirenko
maybe your form is not working. even sent you twice message on the contact form.
That is weird, thanks anyway! Let’s proceed using the support forum.
Kind regards,
Pirenko
hello, 1st of all thx for the great theme…
Thank YOU
i have one question if i may,.. i am trying to add video to the home page (carousel) but it is not working i have putted the mp4 file and the web and youtube lin but it didnt work
Hi,
For support with any of our themes please open a support ticket here https://support.pirenko.com/
Cheers!
Hi there, hope all is well. We have a logged a question via support.pirenko.com. Cheers
Ok, cheers!
Hi, I was trying to update as usual to the latest theme version (in this case Version 5.1), but when I was trying to upgrade the “Hook framework” I got the error, that the plugin file is empty and hence can’t be installed.
Hi,
Thanks for purchasing!
For support with any of our themes please open a ticket here https://support.pirenko.com/
If you support period is expired and you don’t want to renew, please send us a private message using the contact form on this page http://bit.ly/view_profile_tf
Thanks once again!
PS: this should be fixed now so please the usual update process. Thanks and have a nice day!
Hello there, hope all is well and before I escalate it further to Smash. Submitted a ticket but could see it in My Tickets page.
Firstly, please add in the theme documentation that the Instagram Feed is deprecated and the work around for it – https://www.pirenko.com/instagram-widget-deprecated, it will be very helpful.
Secondly and more pressing, I installed the Smash Balloon plugin. I tried to connect using the Instagram Business profile and clicked the blue button it didn’t work. The alternative was to connect manually with the Instagram Access Token and the User ID, it wouldn’t connect either. Both options show account not connected after loading for ions.
I checked Facebook’s and Instagram’s settings and all seems fine. I removed business integrations, revoked access / reconnected, granted access, did that a million times too.
Have you had this problem before and can you provide a solution, a fix Sir?
Any little helps. Many thanks in advance.
Thirdly, we replaced an image with a new one some hours ago. Specifically on the homepage > portfolio section > Helen McDonald post and it has still not been updated but bizarrely others have. It shouldn’t an armchair anymore, but a photo of the artist. We cleared the cache, server, browser, incognito mode, restarted the browser. Please advise – https://www.webandwebsite.com, thank you!
Hi,
Thank you for purchasing!
In this case it is better to reach Smash Ballon and ask about that. I never had that issue, so it is probably related to some sort of caching/security settings.
Kind regards,
Pirenko
Hi cool and the third question?
Selecting personal profile in Small Balloon works and not business profile, let us know about the third. Cheers
Ignore everything, it all works now LOL. Thanks you plenty for the theme
Ok, great
I want to off preloader, please suggest us where option will be there.
Hi,
Thanks for purchasing!
For support with any of our themes please open a ticket here https://support.pirenko.com/
If you support period is expired and you don’t want to renew, please send us a private message using the contact form on this page http://bit.ly/view_profile_tf
Thanks once again!
The new april 24 update doesn’t support new PHP or wordpress 5.6 (row height doesn’t work). Please help!
Hi,
Thanks for purchasing!
I don’t have any similar report so it must be a conflict with another plugin.
Anyway, for support with any of our themes please open a ticket here https://support.pirenko.com/
If you support period is expired and you don’t want to renew, please send us a private message using the contact form on this page http://bit.ly/view_profile_tf
Thanks once again!
Hello Pirenko, we’ve done much work on this theme over the years. My support contracts have run out. The errors point to the Hook Framework plugin …/inc/php files. Sorry I don’t have the specfic ones now. I rolled back the PHP to remove the errors from the page. The wordpress 5.6 ignores the “full height” setting on the rows. I hope you can figure this out. It is always a struggle to keep up with the auto server updates.
Hi,
Please read my previous message carefully. You don’t need to renew support. Just reach me through http://bit.ly/view_profile_tf
Anyway, that option still seems to be working fine.
Kind regards,
Pirenko
Hello Pirenko!
I hope you are doing great
I know my support is expired, but I hope you don’t mind me asking… I updated the theme recently (some weeks ago), all seemed to be working perfectly, nice and smooth, but today I realized that the buttons images of slider in portfolio aren’t visible and I don’t know why, they are there but just not visible, checked the layout, the plugins, everything seems fine, but can’t understand what has changed… if it has to do with the theme update or with wordpress itself… I would appreciate very much any advice. Thanks! Here I leave you a link to one of my portfolio pages: http://www.godisaglitch.com/portfolios/3d-art-experiments/
Have a nice day!
Hi,
Thanks for purchasing!
For support with any of our themes please open a ticket here https://support.pirenko.com/
If you support period is expired and you don’t want to renew, please send us a private message using the contact form on this page http://bit.ly/view_profile_tf
Thanks once again!
Hello Sir, How to update the theme?Is there any issue? I saw you made a new version. The website (https://dimedlogistics.com/) is not showing And I am using Wordpress Version actuelle : 5.6 Thanks for your prompt reply
Hi,
Thanks for purchasing!
For support with any of our themes please open a ticket here https://support.pirenko.com/
If you support period is expired and you don’t want to renew, please send us a private message using the contact form on this page http://bit.ly/view_profile_tf
Thanks once again!
Hi, I have updated to the newest version of the hook themes easily, but I cannot update the hook framework (haven’t been able to ever, actually) and now that WordPress 5.6 has come out I can’t use it because of incompatibilities with hook framework version 1. I no longer have support so could not contact you directly and do not but think I should have to buy support in order to update your plugin. Please advise.
Hi,
Thank you for reaching us!
We just replied to your email. Cheers!
Dear staff, my agency bought the theme for a client in 2018. However, the license is tied to the address where the site was developed before being moved to its domain. Our agency would like to get in touch with you to understand how to proceed. Today we need to update the “Hook Framework” component and the update fails. Thank you in advance
Hi,
Thanks for purchasing!
For support with any of our themes please open a ticket here https://support.pirenko.com/
If you support period is expired and you don’t want to renew, please send us a private message using the contact form on this page http://bit.ly/view_profile_tf
Thanks once again!
Just saw your update notification brother, wanted to touch base and send my safe and sound best Pirenko heading towards 2021 (wow already?
Hello my friend!
All good here, thanks! I hope you are doing well too
Feel free to email me any time.
Cheers and stay safe!
Hello, with last update the buttons images of slider in porfolio are very small, is posible made more big without crop? http://www.pinguinotorreblanca.com/trabajos_pt/las-llaves-para-reabrir-el-pequeno-comercio/ TIA
Hi,
Thank you for purchasing!
I just checked that link and it seems to be fine (the same as before). Is it ok now?
Cheers!