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Instagram feed doesn’t work anymore, the account is correct ( i tried also airbandb, etc). I found in the file hook_framework/shortcodes.php the case is bad_json_2 (line 91). It seems the parsing patter doesn’t match anymore.
Hi,We don’t see any purchase badge and all enquiries must be placed with the account that bought the theme. Please log in with the correct account and contact us again.Cheers!
Hello, Instagram feed doesn’t work anymore. The account is correct ( I tried several accounts); I found in the file hook_framework/shortcodes.php, the case bad_json_2 (line 91). It seems the parsing patter doesn’t match anymore.
Hi,Thank you for purchasing!Please make sure that you are using the latest theme and bundled plugins versions (that issue has been fixed on a recent update). If you still have trouble please open a support ticket here https://support.pirenko.com/ and send us the WP login details so that we can analyze this situation.Cheers!
Hello there!! I don’t know why but when the Hook Theme is activated, Facebook scrape information lose all data and doesn’t show neither the image, neither the text. That only happens with the homepage but not with the posts. And as soon as I deactivate the theme, the scrape information appears perfectly. Any recommendation? (I have the latest update installed) BIG THANKS!
Hi,I just tested your website and it seems to be working perfectly in terms of scraping as you can see here https://developers.facebook.com/tools/debug/sharing/?q=http%3A%2F%2Fwww.godisaglitch.com%2FIf you still need help please open a support ticket here https://support.pirenko.com/
Hi,Thank you for purchasing!Apparently you are using the theme twice with the same license: http://ideicom.biz/nordam/ and http://ideicom.biz/Please notice also that you need to purchase one license for each different website that you are going to use the theme.If you think that I’m wrong and need to adjust the licensed URL please send me a private message (contact form on this page https://themeforest.net/user/pirenko )Cheers!
That is the thing, ideicom.biz is my server domain name, ideicom.biz/nordam is the installed version of the theme. I don’t have the theme installed directly in the main domain. How can we fix that problem?
If you think that I’m wrong and need to adjust the licensed URL please send me a private message (contact form on this page https://themeforest.net/user/pirenko )
I get an error with my Instagram feed nowadays.
Any help? It worked perfect before…
Hi,Thank you for purchasing!Please make sure that you are using the latest theme and bundled plugins versions. If you still have trouble please open a support ticket here https://support.pirenko.com/ and send us the WP login details so that we can analyze this situation.Cheers!
Hi Pirenko – how can I add the current year to auto update in the footer? Previously I’ve used… © Copyright 2016-
now = new Date
if (theYear < 1900)
</script> Company Name
But this doens’t seem to work even wrapping in . ... also I've tried some shortcode plugins, but that didn't work either.
. ... also I've tried some shortcode plugins, but that didn't work either.
Hi,Thank you for purchasing!Try using PRK_YEARAlso, in the future for support with any of our themes please open a support ticket here https://support.pirenko.com/
Hi Pirenko, I’m just about to produce my first site in ages, but noticed one of my past clients has a problem with theirs “Instagram has returned invalid data.” Support has expired, but i’m looking at purchasing the same theme again (because it has been so good in the past). Everything i can see is up to date.
Hi,Thank you for purchasing!It seems that you have not updated the bundled plugins. Here’s a quick guide about updating the theme and bundled plugins https://support.pirenko.com/ticket/3616/About renewing support: it would be great if you can do that, but if you purchase an extra license, support is automatically renewed for ALL licenses.Let me know if you have any further enquiries or if you buy the theme again and need help with something.Cheers!
Hi, When I want to update Hook Framework and WPBakery Page Builder, I’ll get a download failed, file not found. How can I update this?
Thank you for purchasing!
Your support period is expired and it would be great if you could renew it and open a support ticket here https://support.pirenko.com/
Anyway, if you don’t feel like that please send me a private message (contact form on this page https://themeforest.net/user/pirenko ) with the WP login details for a quick check.
Does anyone know if there is a drone icon for this theme that I can use?
Hi,Thanks for purchasing!
For support with any of our themes please open a support ticket here https://support.pirenko.com/I’ll help you with that icon.
I bought the theme several months ago, I implemented it in november and isn’t see the mobile version. In a cellphones didn’t see. Can you help please, my domain is www.jexae.com Thank you so much, best regards!
Hi,Thanks for purchasing!The issue should be related with an extra plugin that you may have, because I don’t have any similar report. I would recommend turning OFF all the extra plugins for a moment and trying again. If the issue does still stands please check the PHP error log to understand what is the issue.
If you still have trouble please open a support ticket here https://support.pirenko.com/
Hi, after downloading and extraction The folder shows me Hook 33 i guess its for version 3.3, but after the installation WP still shows as installed version 3.2, anyone elve having this issue? Kind Regards, Ronny
Hi,Thank you for purchasing!There’s a glitch with the theme version indeed. I’ll sort that in the next couple of hours.Thanks for reporting!
The version issue is now sorted. Cheers!
I installed the template but the pages after the import are totaly different, the footer is missing, also icons and images, and so many other elements…
Hi,Thanks for purchasing!
For support with any of our themes please open a support ticket here https://support.pirenko.com/Please keep in mind that the demo import feature seems to be working for everyone else so the issue should be related with some sort of server side restriction.
J’ai acheté votre theme pour un client, à son nom, actuellement je vous joint avec mon compte. J’ai un petit problème avec mes ancres : pour que mon lien ancré fonctionne il faut que je rafraichisse la page, je voulais savoir si ce problème ne pouvait pas être lié au thème. Car mes ancres sont bien créées et fonctionnent dès que je réactualise la page. Qu’en pensez-vous? Merci d’avance pour votre réponse.
Hi Guys… I can’t update the plug-ins you’ve just updated (bakery and hook) once I updated the theme? ... Tells me download failed from Pirenko? Please can you fix this… Thanks.
Please send me a private message (contact form on this page https://themeforest.net/user/pirenko ) with the WP login details for a quick check.
Hi, was there a general solution for 500PH? Because I encounter the same issue. Now on theme 3.3.2 (from 3.2). Got an update notice for Hook Framework, but ‘download failed. Not found’.
Never mind. It worked out after enabling the Envato plugin. Envato signalled the 2.6 version as the active one, yet upon updating it recognised 3.3.2. as being already installed. Then logging out & in the system, let it do the theme update correctly. After that, the Hook Framework update went successfully as well.
Ok,good to hear that
I’m running the newest version of Hook on the newest version of Wordpress, but both my frontend and backend Visual Composer editors are not working anymore. In the backend changes are never saved. In the frontend I don’t see content at all.
Hi,Thank you for purchasing!You haven’t updated the bundled plugins. Please make sure that you follow ALL the update steps.
You can read more about that on the theme documentation or here https://support.pirenko.com/ticket/3616/
Hi there, I really like your theme and I would like to buy it. But before of that I kindly need to know if for this demo https://www.pirenko-themes.com/hook/agency-dark/ it is possible to have a classic menu (so not sandwich) below the slider. Many thanks and best regards.
Hi,Thanks for reaching me!Yes, that is possible. The demos are just a starting point. You are free to change them completely.
You can mix all the demo features, colors, content, whatever… And you can build a single or a multi-page website (there are demos available of both).Let me know if you have any further enquiries or if you buy the theme and need help with something. Cheers!
Hi there – is it possible to have the header menu in a grid and opposed to full width? Cheers! J
Hi, thanks for reaching me! Yes, that is a theme option. Cheers!
Hi there – is it also possible to have a background video stream from youtube? Or does it have to be mp4 / webm – like here https://www.pirenko-themes.com/hook/logistics-alt/ – cheers and thx! J
Hello once again! Yes, it can be a YouTube video. Let me know if you buy the theme and need help with something. Cheers!
Hello, i have my website with wordpress 5.2.2 and Hook theme 3.5.1 version and I have the next Notice: Undefined index: show_top_bar in /home/admsrv/html_public/argency/wp-content/themes/hook/inc/helper.php on line 1589.
I checked this in the code and I didnt found any solution.
I wait the response. Thanks!
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