Discussion on Hook - Superior WordPress Theme

Discussion on Hook - Superior WordPress Theme

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4.83 (58 ratings) 4.83 stars
Cart 1,099 sales

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299 comments found.

Hi Pirenko. I wonder what went wrong with your theme again? Why does it show errors now? https://prnt.sc/ozcg67

Hi,
Thank you for purchasing!
Instagram changed the way they reply to external content requests. Basically to get the images they want to force us to authenticate on Instagram. The theme element that I was using does not have this authentication feature.
In the next days I will see if there are alternatives available, but if there aren’t, I will recommend using this free plugin instead https://wordpress.org/plugins/instagram-feed/
If you are having trouble on your website please install it.
Cheers!

Hello. I was wondering if it was possible to display any information other than the title in the Portfolio lightbox. Ideally I’d like to display text from the portfolio item in addition to the title and photo.

Please send me a message using that contact form. Thanks!

Sent. Thank you.

You are welcome :)

Hi. I was wondering if it was possible to order the items on the portfolio page differently. It seems to show newest first by default, but I can’t find a setting to change that or an order option on individual portfolio items

Hi,
Thank you for purchasing!
Please check this article for help https://www.pirenko.com/changing-custom-post-types-order/
Cheers!

That works – thanks!

You are welcome :)

I found this template while doing a search for elementor. For some reason you were in the results, but your specs say you use WordPress bakery? Am I missing something? 2. Can I use this template on multiple domains?

Hi,
Thank you for reaching us!
The theme is compatible with Elementor, but the demos are built with WPBakery Page Builder. I hope this clears up everything.
Let me know if you have any further enquiries or if you buy the theme and need help with something.
Cheers!

Can I use this template on multiple domains?

As far as I know you can use it on multiple subdomains. In any case, more info on licenses here https://themeforest.net/licenses/standard and https://themeforest.net/licenses/faq
There’s also a link to reach Envato Help Center if you prefer. Thanks once again!

Hi there, still happy with this theme. I wonder if I have a bug here, or that the following works as intended. In the latter case, I will deal with it as I have no support subscription. I have a portfolio element (using 1 column, 1 item, and 1 skill) on which I have selected: Thumbnails click behavior? – ‘Do nothing’ and Project information display: ‘on rollover – title only’.

What I get as a result is: on click – nothing (as espected), on rollover – nothing (not expected). I seem to get a rollover effect only if I have selected an Thumbnails click behavior other than ‘do nothing’.

So are my results expected and intended? Cheers

Hi,
Thanks for purchasing!
When you select the option ‘Do nothing’ all pointer events are turned OFF and that is why you don’t have any rollover effect.
That can be changed, but it requires adding some extra code to achieve it.
If you want help with that please open a support ticket here https://support.pirenko.com/
Cheers!

This is my last time buying a template with a license/validation. If you have any issues with the install you have to contact the seller and wait 24 – 48 hours for a new validation Key. Also after you use just one demo in the template its useless. You cant take advantage of any of the other demos without buying another license. Lastly, the template claims its works with elementor, but it’s built with Visual Composer. Needless to say, I’m frustrated because I can only use this once and I just lost a whole day of work waiting to get a new validation key because I changed my mind and wanted to use a different Demo than I installed. No you cant combine demos!! BS.

Hi,
Thanks for purchasing and I’m really sorry to hear that you are having trouble!
Here are my comments:
1) There is not such thing a new validation key and it has been 8h since this message;
2) You can import as many demos as you want. Not sure why you are saying that it is not possible;
3) The theme is 100% compatible with Elementor, but the demos are built with WPBakery Page Builder indeed. This is clearly stated on the theme description and even on the landing page. I’m sorry if this isn’t clear… If you have any improvement suggestions please let me know;
Finally, I have replied to your support ticket. If you have any further enquiries please re-open the ticket.
Kind regards,
Pirenko

Here would be my recommendations for improvement. 1. Lose the whole “Validation” process. Once I buy the template and code I should be able to use it forever, and all of its demos/features. 2. Lose the “Compatible with Elementor” because this is misleading. Yes I can go in and create NEW pages with Elementor, but you cannot edit pages built in WPB with Elementor. Now your dealing with 2 different builders and can get messy. If it wasn’t built with Elementor then you lose a lot of Elementors functionality. 3. If you want to nickel and dime, and hold me hostage with this template at least make a new license half off after the initial purchase. There are other Demos I was considering using before I realized I bought into your MLM scheme. 4. This validation process, and downtime to get an answer from you worries me that If my client wants to switch hosts, self host, or change the domain, etc. that I am going to run into “Validation” headaches with you later. Migration would probably be a nightmare. 4A. I Back up all of my sites just in case. What happens I have to import a backup for whatever reason? What if a plugin fails? 5. Ive used hundreds of templates, part of the joy is adding them to my “library” and using the same template for different clients. Your validation key eliminates that. 6. Heres a tip, the less I have to interact with you the better, I should be able to download and be off to the races. And if I have to contact you for support it should be rare.

Hello once again,
Thanks for your valuable feedback! It is highly appreciated. Here are my quick comments:
1) I just replied to your support ticket… Not sure why you were having trouble, because I validated the license with 2 mouse-clicks;
2) I understand you point of view, but the truth is that the theme is compatible with Elementor. And Elementor functionalities stay intact… But you can’t edit the demos content using Elementor, because it was built with WPBakery Page Builder;
3) All demos are still available for you and there’s no need to buy any extra license (please re-open the support ticket if you need help wit this)
4) Validation process requires very few clicks… I guess you got confused about the 2 steps needed after resetting the install :(
5) You can’t use the same theme/license for multiple clients. You can read more about licenses at https://themeforest.net/licenses/standard and https://help.market.envato.com/hc/en-us/articles/115005597566-I-m-making-a-test-site-it-s-not-for-sale-or-distribution-and-will-never-be-published-Do-I-need-a-license-Which-one-
6) Agreed – Most of my sales I get zero support tickets
Thanks once again for putting some time to give all this feedback. Happy 2020!

Hi Pirenko,

How are you coping with the conditions where you are in the world? Not sure if you have a full or partial lock-down where you are but I hope you are safe and well?

A few questions as there's been so many developments in WP and page builders. I want to buy a theme for my son & daughter but I need it to be 'beginner' friendly so a drag n'drop builder with a cool theme from you for Portfolios would be ideal. However, I notice a few issues with my version of HOOK and the WPBaker builder and im wondering now what else is out there so I thought I should text with my questions...

1) Went into to new pages on my site and ive no longer got the WPBakery tools for layout – it defaults now to the new WP builder only. Whats happened? Im not a fan of the new WP builder as its so slow to do anything. 2) Does it integrate with any of the drag n’drop builders like Brizy, DIV or Elementor and if so which and how well – anything not working? 3) If I use a builder like Elementor FREE version will I still be able to use the header builder, portfolio tools etc. 4)I I created a staging site yesterday and when I implemented the free version of Elementor, HOOK broke and the pages were filled with code instead of laying out my content as before.

Stay safe and as always love your work Andy

One final thing. I have set up a staging site so I can test out plugins, builders etc but when I install Hook it (obviously) tell me I only have one licence. Without purchasing another theme what’s the best way of testing out plugins and builders without risk of breaking my existing site and looking unprofessional. A staging site seems the most logical way to go – can you recommend a solution?

Hi,
Here are my comments:
1) You just need to update the theme AND bundled plugins;
2) I would recommend sticking with WPBakery page builder, but you can use others
3) Probably yes
4) The theme works fine with Elementor. If you are having trouble you need to open a support ticket here https://support.pirenko.com/
5) Staging site is a copy of your site. So, the bundled plugins will go there too and you don’t need any separate license for it
Cheers!

Will take another look

Thanks

Georgeous Theme. does the demo “Logisitic” theme have RTL support for Arabic languages. Is it already translated in Arabic ?

Thanks for the kind comments! I just replied on our support forum. Cheers!

Many thanks Sir. !

You are always welcome :)

Hi Pirenko,

I know my support expired but my page moved to a different domain, and now my updates don’t work anymore. I tried logging in to support.pirenko.com but have not found a way to transfer the licenses. Is there anything I can do to transfer the license to another domain?

Thanks, Best,

Atti

Hi,
In that case please send me a private message and include a link to the licensed URL (contact form on this page https://themeforest.net/user/pirenko )
Cheers!

Hi, I know my support is expired but I just updated the theme to the latest version and suddenly my website isn’t fully working anymore. It keeps hanging on the slider so I don’t see any content. It looks like it is only happening on the child theme but I didn’t change things. Just updated the theme. And also the plugins.

Thanks. Jeff

fixed it! no worries. It had to do something with the header.

Hi Jeff,
OK, good! Thanks for letting me know. Have a great day!

Hey, I really love this theme, it’s just clean and good :)

However, since some of the last updates you changed the way of including the footer template. With the new way it’s impossible to me to overwrite the footer template in my child theme. I created the same folder and file, but always the file of the parent theme is used. I also included the “include_once” to my child themes functions.php without any effect. Could you please drop me a hint how I can overwrite the template-footer.php with the one of my child theme? Thanks a bunch in advance. Best, Thomas

You are welcome!

One small addition: If you’d wrap those functions in a if function exists statement, one would not need to exclude them from the hook and re-insert them. Maybe you want to change that in one of your next updates :) Thanks again for the hint, took me a bit but could figure it out with that information.

Hi,
The latest theme version has that “if statement” already. Cheers!

Hello, with last update the buttons images of slider in porfolio are very small, is posible made more big without crop? http://www.pinguinotorreblanca.com/trabajos_pt/las-llaves-para-reabrir-el-pequeno-comercio/ TIA

Hi,
Thank you for purchasing!
I just checked that link and it seems to be fine (the same as before). Is it ok now?
Cheers!

Just saw your update notification brother, wanted to touch base and send my safe and sound best Pirenko heading towards 2021 (wow already?

Hello my friend!
All good here, thanks! I hope you are doing well too :)
Feel free to email me any time.
Cheers and stay safe!

Dear staff, my agency bought the theme for a client in 2018. However, the license is tied to the address where the site was developed before being moved to its domain. Our agency would like to get in touch with you to understand how to proceed. Today we need to update the “Hook Framework” component and the update fails. Thank you in advance

Hi,
Thanks for purchasing!
For support with any of our themes please open a ticket here https://support.pirenko.com/
If you support period is expired and you don’t want to renew, please send us a private message using the contact form on this page http://bit.ly/view_profile_tf
Thanks once again!

Hi, I have updated to the newest version of the hook themes easily, but I cannot update the hook framework (haven’t been able to ever, actually) and now that WordPress 5.6 has come out I can’t use it because of incompatibilities with hook framework version 1. I no longer have support so could not contact you directly and do not but think I should have to buy support in order to update your plugin. Please advise.

Hi,
Thank you for reaching us!
We just replied to your email. Cheers!

Hello Sir, How to update the theme?Is there any issue? I saw you made a new version. The website (https://dimedlogistics.com/) is not showing And I am using Wordpress Version actuelle : 5.6 Thanks for your prompt reply

Hi,
Thanks for purchasing!
For support with any of our themes please open a ticket here https://support.pirenko.com/
If you support period is expired and you don’t want to renew, please send us a private message using the contact form on this page http://bit.ly/view_profile_tf
Thanks once again!

Hello Pirenko! I hope you are doing great :)

I know my support is expired, but I hope you don’t mind me asking… I updated the theme recently (some weeks ago), all seemed to be working perfectly, nice and smooth, but today I realized that the buttons images of slider in portfolio aren’t visible and I don’t know why, they are there but just not visible, checked the layout, the plugins, everything seems fine, but can’t understand what has changed… if it has to do with the theme update or with wordpress itself… I would appreciate very much any advice. Thanks! Here I leave you a link to one of my portfolio pages: http://www.godisaglitch.com/portfolios/3d-art-experiments/

Have a nice day!

Hi,
Thanks for purchasing!
For support with any of our themes please open a ticket here https://support.pirenko.com/
If you support period is expired and you don’t want to renew, please send us a private message using the contact form on this page http://bit.ly/view_profile_tf
Thanks once again!

The new april 24 update doesn’t support new PHP or wordpress 5.6 (row height doesn’t work). Please help!

Hi,
Thanks for purchasing!
I don’t have any similar report so it must be a conflict with another plugin.
Anyway, for support with any of our themes please open a ticket here https://support.pirenko.com/
If you support period is expired and you don’t want to renew, please send us a private message using the contact form on this page http://bit.ly/view_profile_tf
Thanks once again!

Hello Pirenko, we’ve done much work on this theme over the years. My support contracts have run out. The errors point to the Hook Framework plugin …/inc/php files. Sorry I don’t have the specfic ones now. I rolled back the PHP to remove the errors from the page. The wordpress 5.6 ignores the “full height” setting on the rows. I hope you can figure this out. It is always a struggle to keep up with the auto server updates.

Hi,
Please read my previous message carefully. You don’t need to renew support. Just reach me through http://bit.ly/view_profile_tf
Anyway, that option still seems to be working fine.
Kind regards,
Pirenko

haranath

haranath Purchased

I want to off preloader, please suggest us where option will be there.

Hi,
Thanks for purchasing!
For support with any of our themes please open a ticket here https://support.pirenko.com/
If you support period is expired and you don’t want to renew, please send us a private message using the contact form on this page http://bit.ly/view_profile_tf
Thanks once again!

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