130 comments found.
Hi, can I use a video in the Revolution slider? Regards
Hello, yes, sure you can add a video in Revolution slider.
Hello,
the visual composer / page builder is not running. For sample on the homepage its not loading respectively the changes are not saved
Hello, please check your site’s PHP version – make sure it’s 5.6-7.0 .If there’s still the issue, submit a ticket at https://ancorathemes.ticksy.com with site details. Thank you.
Is it possible to add payment option for users who want to enroll
Hello. There’s Woocommerce plugin you can sell products (virtual ones as well). Also you can add another plugin you’d like to get payment via. Regards.
Very nice theme! But for some reason the Visual Composer won’t let me use the dropdowns in any ‘Edit’ windows when I try to change font color or change to a header tag. If i’m not using Visual Composer it works fine.
Hello. We’ve received your support ticket. Another version of VC has been sent. Cheers!
Hello team. If they have sticky menu available?
Thx
- for mobile version
Do you think we could have parralax effect? And add recaptcha ?
Thx
Hello. Initially there’s sticky menu available for desktop only, however you can install extra plugins for functionality extension. RECAPTCHA can be added via extra plugin to standard features as login. There’s Parallax element available via composer http://prntscr.com/gplif5 . Best Regards.
Hello. Initially there’s sticky menu available for desktop only, however you can install extra plugins for functionality extension. RECAPTCHA can be added via extra plugin to standard features as login. There’s Parallax element available via composer http://prntscr.com/gplif5 . Best Regards.
Dear Customers,
In case you have issues accessing our support website https://ancorathemes.ticksy.com/, feel free to contact the support operator directly via email at dpofff@gmail.com specifying your purchase code. If you’ve already submitted a ticket and got no reply yet, please duplicate it via e-mail as well. Please take our apologies for any inconvenience caused and thank you for cooperation and understanding.
Can this theme be used with woocommerce?
Hello, the theme is Woocommerce compatible and this plugin is recommended and will be offered to be installed while theme activating. Regards.
Hi, How can I change the header height? I’m trying to make the logo look bigger a little bit. I did change the Logo height but its not reflecting the changes.
Thanks MIr
Hello, there’s rule defined in style.css to limit logo height http://prntscr.com/fr93eb. You can edit one or add extra rule to overwrite it. For further assistance please submit a ticket at https://ancorathemes.ticksy.com once required. Thank you.
Hi. The revolution slider is not included with the theme. When I bought the theme you mentioned that everything is included. Thank you.
Hello. The plugin is offered to be installed after you activated the theme. The plugin package included in theme package (plugins folder inside). Please submit a ticket at https://ancorathemes.ticksy.com if one cannot be found. Thank you!
on my blog page i cannot set a background ( it’s transparent, as i use boxed version with customized background ) i can’t find anywere to set this to white/lightgrey ? can you help me out ? thanks
Hi. Please submit a ticket at https://ancorathemes.ticksy.com with your site details so our tech team could check the issue.
Thank you.
Hello, Is it possible to let the booking plugin book weeks instead of days ?
Hello, you can set time slots of days range (e.g. 7 days slot). You can also check regarding plugin features with plugin vendor https://codecanyon.net/item/booked-appointments-appointment-booking-for-wordpress/9466968/comments
Regards.
mmm going to doo it with a form then. how can i change the URL of the Appointment button ?
Hi. You can change Enroll Now button (https://www.screenca...m/t/2VBXNTFaxxA) link via header file editing
wp-content\themes\sevenhills\templates\headers\header_3.php
http://prntscr.com/f3b72lClient loves the theme except where the logo resizes in the header when scrolling. Is there a way to have it always show in the scrolled form with the smaller logo totally enclosed in the header?
Hi, there can be extra css rules added to edit logo section, please check this matter with texh-support team: submit a ticket at https://ancorathemes.ticksy.com Thank you.
love the template but it keeps showing code errors in core review php and other places and is loading too slow (15-20 seconds) so i’m using another template until i can figure out what the issues are.
Please submit a ticket at https://ancorathemes.ticksy.com with your site URL, so our tech team could check errors. Thank you.
Our support forum is temporarily down for maintenance. Please take our apologies for any inconvenience caused. It will be up and running in a while. For urgent cases, pleases contact the technical support operator via email dpofff@gmail.com
Goodday, we realy love your theme “SevenHills”. Can you please tell me if it’s possible to have a video instead of photo’s in the slider? Thanks for your answer!
Hello, there’s Revolution slider plugin used in the header and it’s allows to insert videos in its layers. Regards.
Hi. Great looking theme. I put in a ticket but am hoping for a quicker response. The dummy content will not load at all. I have set the php.ini correctly and followed the instructions. It looks like either an error on permissions or your server. All files error-out reading “Error load data from file” then the URL the .txt file is coming from. Any ideas?
Hi, thank you for ticket submitted, it’s responded. Best Regards.
Hello, i have some problems to install cq_vc_hotspot add-on and i can’t upload data when i try to “Import demo data”. I changed the php.ini file. Do you have a solution for me? Thank you.
Hello, please contact our tech-support team with your site details so they could check the problem: https://ancorathemes.ticksy.com (in few minutes since currently there’s database updating). Thank you!
Hello, there’s http password set on your site. Please submit a ticket at https://ancorathemes.ticksy.com with site password so our tech staff could check the issue on your site. Thank you.
Hi, How install the add-on “cq_vc_hotspot” ? Best regards
Hello, please submit a ticket at https://ancorathemes.ticksy.com and our support team will gladly provide you with a package to install.
Thank you.
Dear Customers, the ticket system is to be in maintenance and temporary can be not available. Please check it a little later. All tickets submitted before will be replied ASAP. Unfortunately, the issue occurred for reasons beyond our control. Please take our apologies for any inconvenience caused. Thank you.
