Hi,

We see it works fine on our demo site. What is your OS and device?

Mikado

When I look at it on your demo site it does not look right. I am looking at it on a PC using Chrome Version 57.0.2987.133. Do you have an email so that I can show you what I am seeing?

You can send an email to support@mikado-theme.com

We’re glad you’ve done that!

I wrote done as in: I sent you a message, the issue is not solved. can you kindly use the login details I gave to check it?

Hi,

Where id you post your answer? We couldn’t find it. Can you send ticket number please or refer to mail address if you’ve sent an email.

Mikado

Hi,

What exactly you think when you say number of the images?

When it comes to sliders, they are not being imported with demo content, you should do that manually. Search the whole directory you’ve downloaded from Theme Forest for folder named revslider, there you will find all slider demos. Then go to Slider Revolution > Import and import them all to achieve the same look you see at our demo site.

Mikado

Hi,

We’re currently working on updates for all our themes, and they are going to be published soon, we can’t tell exactly when since they are plenty of them.

Mikado

Hi there,

Ticksy is 3rd party app, and sometimes it may be unavailable because of shorter maintenance. I just tested it and it is fully operational, so please submit a ticket there and provide WordPress admin access in your ticket and support team will assist you with this. If this is urgent, then please provide us with ticket ID here so we can assign it to one of our agents right away.

Mikado

hi it’s been over 1 month now and I still can not verify my purchase code (Which is correct) – How can I get support for my website? If I can’t get support then I will have no choice but to return the theme. Please help

once again, my question is:

Hi, I am trying to change the top bar menu colour from green to orange. I can seem to only change the inner grid area and stuck with green on the far left and right of the top bar. I

Hi,

To post tickets you just have to log-in to Ticksy with your Envato credentials and it should automatically recognize your purchase code.

Here you can find your top bar color settings https://www.screencast.com/t/QeizA4SPZV

Mikado

Hello,

Such an option does not exist, sorry . Not quite sure regarding second part of your question, so can you elaborate this a bit, and share a link to a page where you are using testimonials in that way.

Mikado

Thanks for the reply. No problems. The other issue is to do with spacing inbetween each tetimonials. The spacing gets jumbled according to the size of the content within. see link: http://66.147.244.57/~tarashie/testimonials/

Hi again,

And thanks for explaining this further.

Height of testimonials grid elements will be determined by testimonial content, text and images, but mostly text, and in your example one of shorter testimonials is creating height of 277px but largest one is 763px because there is lot of text inside. Testimonials elements are intended for placing short sentence or maybe two sentences, and to make sure to have same amount of text in each testimonial. Your current setup is really an edge case, and although you can set min width to all these containers with custom css code below in order to force elements to start from same position, but note that that spacing for shorter text will still be there.

@media screen and (min-width: 1024px) {
    .mkdf-testimonials-holder-inner .testimonials-grid {
        min-height: 763px;
    }
}

You can apply the code from Mikado options > General > Custom CSS field. Note that best solution for this is to actually set all content to have similar amount of characters – text.

Mikado

or the Javascript/HTML of the widget

Hi,

Thank you for taking interest in Wellspring.

Unfortunately, we didn’t test our theme with this plugin so we cannot confirm compatibility. And yes, you could add html code into widget areas.

Mikado

Hi,

If you open any of the home pages you see at our demo site, you will be able to see a lot of content. It was built with Visual Composer and none of the content will be in RTL fashion. There are no examples for that, but basically 90% of the theme won’t be in RTL.

Mikado

Hi,

Please open support ticket at https://mikado.ticksy.com/ and our support agents will assist you on that problem.

Mikado

Hi,

Please send link to your website so we can inspect that.

Mikado

Thanks, its when mobile device or small screnn is in use.

http://66.147.244.57/~tarashie/product/extended-follow-up-session/

Hi,

Please add this code into Mikado Options > general > Custom CSS

@media all and (max-width:768px){
     .mkdf-single-product-images{
        margin-bottom: 20px!important;
      }   
}

Thanks!

Hi,

This color won’t apply it was overridden by other settings you’ve set in Mikado Options, or settings that you’ve set inside any particular page. Please make sure you have those settings clear and your First Main color should apply.

If you have any issues with that, please open support ticket at https://mikado.ticksy.com/ and our support agents will assist you on that problem.

Mikado

Hi,

Please make sure your PHP version is 7.0 or less, also newer than 5.3

If you still have issues with right PHP version, please open support ticket at https://mikado.ticksy.com/ and our support agents will assist you on that problem.

Mikado

Hi,

Thanks for interesting in our theme!

Yes, this is possible. You can import demo content and then take various parts and make one authentic page. All the mentioned stuff are possible to build.

Mikado

Hi,

Please make sure your Visual Composer plugin is activated. If it is, and still doesn’t work, please open support ticket at https://mikado.ticksy.com/ and our support agents will assist you on that problem.

Thanks!

You can put this code into MIkado Options > General > Custom CSS

.mkdf-price-table .mkdf-table-content p{
    padding: 0 30px!important;
}

Just use padding value you like.

Thanks!

Fantastic! You are always a good help.

Pleasure is ours!

Hi,

The easiest way is to use Loco Translate plugin. It will find all labels and text domains and make them easy to translate.

Mikado

I tried that but it found only 3 text sections, practically nothing that is.

Hi,

Please open support ticket at https://mikado.ticksy.com/ and our support agents will assist you on that problem.

Mikado

Hi,

Just make your plugin use Skeleton Styles and it will be fixed https://www.screencast.com/t/2au56zp6

Mikado

Fantastic thanks for that! Can confirm it is now working

You’re welcome!

Hi,

We’re not quite sure what exactly you want, but everything you see on our demo site is possible to achieve. You can also import our demo content and get everything you see, and take a look how it was built.

Mikado

Hello there,

In Portfolio chapter http://wellspring.mikado-themes.com/documentation/#!/portfolio you’ll see options for uploading images https://www.screencast.com/t/q8TkduIIgya

For further assistance, please, write on our support forum at https://mikado.ticksy.com and our agents will help you there.

Mikado

Hello,

Just go to edit each post, and add some plain text in Excerpt field https://www.screencast.com/t/NcrAvyq59E7 If you don’t see Exceprt field, first enable it https://www.screencast.com/t/VB2nS9tQn

Best, Mikado