62 comments found.
Hi, there is a bug on the woocommerce title categories… the link appear with the code since last update of woocommerce and visual editor ! https://www.chateauparadis.fr/boutique-categories/ can you please help ? Thanks
Dear Digital_A, Please submit a ticket request at https://themerex.ticksy.com/ and our support operator will provide you with the solution. Kind regards
Thanks but I can’t because support is over… but it’s a bug with your theme. Theme was not updated with last visual editor and woocommerce functionnality. Can you please fix it ?
Could you please submit a ticket in the pre-sale category and add your admin and ftp details. Thanks in advance!
Hi, How do I change the image where the page title and breadcrumbs are located, so the page layout which says Header with image 1/2. Kind regards
Dear anthonybaker07, Please edit header background in the Admin panel->Layouts->Header->Layouts: Title and breadcrumbs->Row settings->Design options tab. Please check the following article for additional information: http://luxurywine.themerex.net/doc/#layouts Kind regards
Hello… i have issue in doing customizing…i have submitted a ticket…please help me
Dear alexultimo, Please check the reply to your ticket. Kind regards
How do i control the mobile menu?
The 3 lines symbol is aligned at center and i want to be align at right.
The issue has been solved in the ticket.
Hi this is good theme but i have alot of problems in it , 1) how to change the filter icon 2) How to change product background in shop page 3) Product is not add into cart when i click on add to cart 4) I am trying to use mega menu how it can i do this.
Kindly help me as soon as possible
Kindly help me as soon as possible
Hello kindly tell me from where i can edit shop page and how can remove banner image from you shop page for god sake reply me
Dear rocketcreativeworld, 1. Could you please specify which filter icon do you mean? 2. In order to change product background please replace the following image on your server wp-content/themes/luxury-wine/images/audio_bg.jpg 3. Please provide us with the link to your website and admin details at https://themerex.ticksy.com/ or miraclarke2@gmail.com 4. Unfortunately, 3rd-party plugins are beyond of the sphere of our support assistance. 5. Please edit header image in the admin panel->Layouts->Header Centered with Image 2->layouts: title and breadcrumbs->Row settings->Design options. Kind regards
Hello friend! I am trying to fit a few more itens on the menu. Right now they are breaking in two lines and I need to fit them in one line. Are you able to help me?
Dear Customer, Could you please submit a ticket request at https://themerex.ticksy.com, or feel free to contact the support operator directly via email at miraclarke2@gmail.com. We will need your purchase code and website link. Please take our apologies for any inconvenience caused.
Regards
Where to find the following things in the header? I need to translate them.
Call us: 123-456-7890 info@luxurywine.comYour Cart: 0 items – 0,00€
Dear Customer, Please edit this info in the Admin panel->Layouts->Header Centered with Title 2 Please check the following article for additional information http://luxurywine.themerex.net/doc/#layouts Kind regards
Dear our Customers,
If you need installation service of our theme, you can contact our partner Mockingbird website custom studio and order this service. They have special prices for our theme installation and website customization. For more information submit a ticket by this link: https://mockingbird.ticksy.com/
Best regards.
Am i possible to make this theme support two languages? English and Chinese
Dear kwanwailok, Thank you for your interest in our theme! Usually we recommend to use WPML plugin to create multilingual website: https://wpml.org/ Kind regards
I’m trying to change the logo in the header and footer, I’ve uploaded my logo into the header section through the customize menu but it doesn’t update anywhere in the theme. Where in the formatting do I need to change this?
Dear Carlucci_Dersign, Please edit logo in the header and footer in the Admin panel->Layouts->Footer, Header. Please check the following tutorial for additional information http://luxurywine.themerex.net/doc/#layouts Kind regards
thanks!
My pleasure!
Dear our Customers,
Mockingbird Website Custom studio that provides customization service, has moved to this address http://support.mockingbird-studio.com/ If you need any customization service (like theme installation, that costs $39USD from their side or any website customization service) submit a ticket by this link http://support.mockingbird-studio.com/ or send a letter by using their E-mail: mcbcustomstudio@gmail.com Also for more information you can contact us by our contact form here: https://themeforest.net/user/themerex
Best regards.
Hi, can you please tell me if it’s possible in the shop to have multiple images for the product ? I can’t see in the demo there is only one product image. It’s for a wine shop and I have medals to show on each bottle of wine so I would have add them on the multiple image product to show beside the principal image. Thanks to help.
Dear Digitale_A, Thank you for your interest in our theme! The theme is equipped with Woocommerce plugin and it’s possible to add multiple images per product. Please check the following article for additional information https://docs.woocommerce.com/document/adding-product-images-and-galleries/ Kind regards
Ok thanks so it’s working ! I buy it 
Great news! Feel free to contact our support team at https://themerex.ticksy.com/
Amazing theme, Good Luck With Sale 
Thank you very much!
Our support forum is temporarily down for maintenance. Please take our apologies for any inconvenience caused. It will be up and running in a while. For urgent cases, pleases contact the technical support operator via email miraclarke2@gmail.com
Please. I purchased this theme, but I’m not happy. You answer please?
Hello,
Could you please check the reply above. You can find there a quick fix for older versions of PHP. Thank you!
Regards
As your support of https://themerex.ticksy.com/submit/ you can not open a ticket for this issue. I have several problems. For example, after you install the theme, you can not activate because: Fatal error: Can not use function return value in write context in / home2 / sincarpathedigit / public_html / wp-content / themes / luxury-wine / includes / theme .tags.php on line 94
Will you help me? Thank you.
Hello,
Please take our apologies for the delay. The theme was added to the list at https://themerex.ticksy.com/submit/ yesterday morning, you could use Pre-sales category in case there are any issues with verification or submission.
The error you get occurs because of outdated PHP version (older than 5.5). You can either upgrade the PHP version or edit theme.tags.php file replacing line 94 with the following code:
$author = get_the_author();
if(!empty($author)){This will solve the issue. Our ticksy website may be down for a while. Feel free to contact the support operator directly via email miraclarke2@gmail.com.
Once again, please take our apologies for any inconvenience caused. We will do our best to address any further difficulties you face.
Regards
Congratulations! Awesome Work! GLWS 
Thanks!
Excellent theme, clean and professional. Good luck with the sales
Thanks a lot!
Congratulations! Nice Work, Good Luck With Sale
Thank you very much!
