225 comments found.
Hi
I,ve already downloaded and installed your theme and I,ve installed the demo too. The problem is that I can,t find where to access to change almost all the information from the home page.
I mean, for example, I can´t find where or how to access to the form which it´s at the end of the home page. When I access to the composer I can see a form inside a content area, but I only can access to edit some settings of that form shortcode, I can´t change de text and I can´t neither see the button to change the inside text anywhere.
One more thing, I can´t find the left and characteristic left menu to edit the icons and secctions.
And like this, more sections that I can´t find to change the inside content.
thanks
Hello,
Please, contact us via ticket system. It will be much faster and more effective. Most probably, your request requires access to the website, so comments are no good for that.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Thanks
Our support forum is temporary down for maintenance. Please take our apologies for any inconvenience caused. It will be up and running in a while. For urgent cases, pleases contact the technical support operator via email themerexthemes@gmail.com
Hi , good afternoon i wanted to make a query about a problem that i have about the installation , when accessing the site the page is damage
Solution ? 
Hello,
Please, contact us via ticket system. It will be much faster and more effective. Most probably, your request requires access to the website, so comments are no good for that.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Thanks
Hello, Please a pre-buying question. What plugins come with the theme? Thank you
Hello, Thank you for your interest in our theme. Theme includes the following plugins: - BuddyPress -bbPress - Slider Revolution – ThemeREX Addons – The Events Calendar – WPBakery Visual Composer – WooCommerce – Visual Composer Extensions All In One Best regards.
Thank you for your response. I have purchased your theme. Please how do I change the color of the menu from blue to another, and I can’t move the hotspot to specific points in my photo and the point names are not popping up
I figured out the hotspot issue. Waiting for your response on menu color
Hi,
I already have your theme and I wanted to install the demo version. I do everything the way you explain it on the information documents, but it gets stopped importing the media files, at 88% all the times.
Could you help me with this please?
Thanks
Hello,
Make sure that you have the following server settings: memory_limit – 128 max_execution_time – 600 post_max_size – 32 upload_file_size – 32 If you still have an issue, submit a ticket by this link https://themerex.ticksy.com/ and verify your wordpress admin panel details and FTP details, Our support system will help you.
Best regards.
I love this theme, it’s beautiful and I’m having a small issue which is not related to your theme, I have two servers, the older one I can upload the theme and demo content no problem but I can’t on my new server. I though I had duplicated the settings from the old to the new (WHM) but I’m missing something.
Of course, I can upload the file in Cpanel but I can’t import demo content. Please advise.
Also, I know it’s the WHM settings and not the theme because I have no issue on the older server.
Hello,
I like your theme and I really like the icons on the left-side. Is it possible to position the icons on top of the page?
I tried to import the demo file but this is what I got http://dorchestermacallenboston.com/errorimport.JPG
Hello,
This comment is not relevant, because your issue with installation was solved immediately with the help of our Support team.
Best Regards,
I tried to import the demo file but this is what I got http://dorchestermacallenboston.com/errorimport.JPG
I tried to import the demo file but this is what I got http://dorchestermacallenboston.com/errorimport.JPG
Hello,
Please, contact us via ticket system. It will be much faster and more effective. Most probably, your request requires access to the website, so comments are no good for that.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Thanks
I already did that, they didnt replied to me yet. Can you follow up?
they are taking awhile to respond. They respond back initially, then I replied to them after three minutes, and got no response to them!!! Will I wait for another day for me to get a response from them?? Can you please follow up?
Hello,
You have got reply during 3 hours from our Support team.
Best Regards,
Hi, love your theme! Need to make it bilingual. I’m thinking of using Polylang. I was wandering if your theme will well support this plug-in? thanks a lot!
Hello, Thank you for your interest in our theme! Our theme is compatible with WPML plugin. Best regards.
Thanks for the fast reply!
Good day,
Splendid theme and I could not resist but to purchase for my client.
Please I have encountered a few issues.
I would like to increase the text size of the button on the top slider. Despite I increased it from revolution slider backend, it didn’t have an effect on it
Also there is a text I want to remove, which I do not know where it came from.
Please click on the link below to view a screenshot
https://qsnapnet.com/snaps/kslhhzexueze61oThank you
Hello, In case you recently could not use our ticket system and had issues submitting support tickets, please do not panic. All you need to do is to try creating the ticket again. Unfortunately, the issue occured for reasons beyond our control. Please take our apologies for any inconvenience caused.
Hello, Presale question: Is there an opportunity for frontpage submission and membership registration?
Hello, Theme is using buddypress plugin. So you should have an opportunity to create members. But there is no online registration. Best regards.
Hi, Will your theme be compatible with the newest Wordpress version (4.7.2)? If not, what could go wrong until you update?
Hello, Theme is fully compatible with the latest version of Wordpress engine. Best regards.
How to add anchor links for navigation in one page site
Hello, You can add anchor with the help of trx_anchor shortcode. Just paste this shortcode into place where you need anchor. For more information, contact our support system please. Just submit a ticket by using this link: https://themerex.ticksy.com/ Best regards.
Hello, pre-sale question… Do you offer one click demo content?
Hello, Thank you for your interest in our theme! It has one click dummy data installation In Wordpress dashboard. Please, check our online documentation http://windsor.themerex.net/doc/ Also pay attention on server requirements. Best regards.
Hi pre-sale question. Is it possible to play a video in the main page slider rather than images?
Hello, It is possible to play video. We are using revolution slider. You can insert video instead of image there. Best regards.
Congratulations! Awesome item, Good Luck With Sale 
Hello, Thank you very much for your nice review!
Hi, is it possible that Main Menu will be located on Homepage at the top of website (and not on tle left as seen now in live demo)?
Hello, Thank you very much for your interest in our theme! It is possible. You juts need to select in backend of your page – post options – Top menu and update your page. There is a screenshot http://www.screencast.com/t/5XNykqEwyxl Best regards.
how to change a color scheme i am finding out difficult
I have a raised a ticket PRIVATE TICKET #1003282 Please help me.
Awaiting your response please reply asap
Hello, You have got reply to your ticket. Please, check it. Best regards.
Thank you
Hello, You are welcome! If you have any new theme issue, submit a new ticket please. We will be happy to assist you:) Best regards.
I have raised the ticket.. kindly do reply.. thank u… PUBLIC TICKET #1061657
Awaiting for your quick response
Still waiting for you reply kindly reply as soon as possible..
We are still awaiting response for the given ticket its getting bit stress out here. If its not possible please let us soon
I have been waiting for your reply since 8 days you have not replied yet towards my doubt.. Please reply us soon as soon as possible
