462 comments found.
Hi, I know you don’t offer support, but didn’t know if this qualifies under a different group. Tried replacing quote.png in assets/images, as I can’t see the image on the page being white, but no matter what it doesn’t show. don’t understand “quote.png?1478527386” or what to do.
Also, I am curious what your plans are for duration of updates. Thanks.
Hi. Yes, unfortunately, this also qualifies under a support since it is not a bug. The image you are trying to change is just one of the images in the sprite, you will need to modify icons-(some numbers).png to modify the quote.png image.
For updates, we currently don’t have any big plans for CarPress. The theme is stable and as far as we know bug-free. We are still planning to update the theme if there is any newly found bug or any kind of security issue. Take care!
thanks. I had a cache issue on my server. Do you know if it will be another year? I see you are still selling it, and I know as of now you are still updating, just want to make sure my client doesn’t get caught off guard.
Hi. Yes, definitely. We are not planning to stop updating any of our themes anytime soon. For example, our oldest theme HairPress from 2013 is still online and it has regular updates. It will be the same with CarPress and all other themes from ProteusThemes. You are in good hands.
image hook on blog and pages.
those images are not responsive, also 100% Width Hook never works on iframes.
if you visit any inner page using mobile u will understand.
lots of other people complained about the same issue so there must be a fix already.
Hi. I checked images on our demo and they are all responsive. However, you are right about the iframes. We will fix that and it will be available in the next update.
Take care!
How can i get some sort of support on this theme? is it not available? I even tried to open a ticket and i have no luck. I cant even register carpress as one of the themes
I sincerely regret buying this product. The front page slider is not even responsive and I am trying to get some help and no support is available. Terrible decision
Can I upgrade to the new auto theme? Since I was denied a refund already?
Hi. CarPress slider is responsive and it works great on mobile. I am sorry but you have the option to check the demo and see right away if you like the theme or not. It is also stated on all the pages that theme is no longer supported. You can read what that means here -> https://www.proteusthemes.com/help/mean-theme-marked-unsupported-themeforest/ TLDR: We still provide bug fixes and all the updates for WordPress compatibility but we don’t offer 1 on 1 support.
If you bought this theme less than a week ago you can buy our Auto theme and in the CarPress refund send us the purchase code from Auto. In that case, we can give you refund. Auto is our supported and upgraded theme from CarPress.
Take care!
The week passed like three days ago so I guess I’m stuck. Yeah the slider image does not reduce it’s size. I guess I should have been more careful before buying. Thanks!
Hi. If you send us an Auto purchase code maybe we can figure something out. Take care!
Send to where? I am 100% willing to upgrade to Auto
You can send it in refund request or on our email/contact form which you will find on proteusthemes.com
I cannot understand why the template is available for purchase if there is no support on it any more, I was thinking about buying it but I am not going to.
Hi. Not all the customers need support but I can understand why you think that. For CarPress alternative with the support, we made a more modern Auto theme. Check it out here -> https://proteusthemes.com/wordpress-themes/auto
Hi guys, i would like to create a new page without left widget sidebar. How i can do it?
Hi, thank you very much for your comment, but as you were able to see upon purchase, we do not provide 1-on-1 support for this theme anymore. However, in our support portal you will be able to find an extensive knowledge base, public forum and theme documentation. Thank you very much for understanding.
Hi, I bought your theme, but google map is not working. I insert Longitude and latitude of the map center. Have any idea what is wrong? Page is: http://www.autoimport.si.
Thx for help, Urška
Hi, thank you very much for your comment, but as you were able to see upon purchase, we do not provide 1-on-1 support for this theme anymore. However, in our support portal you will be able to find an extensive knowledge base, public forum and theme documentation. Thank you very much for understanding.
Hi there, having trouble changing the background colour for the home page testimonial widget? The font is white which is fine with the clients black background, however with that widget the background appears a light grey which makes it impossible to read the content.
No options to customise this within the admin panel?
Hi, thank you very much for your comment, but as you were able to see upon purchase, we do not provide 1-on-1 support for this theme anymore. However, in our support portal you will be able to find an extensive knowledge base, public forum and theme documentation. Thank you very much for understanding.
Hello, I’m very happy with the theme. But I would like to know how to update the theme without destroying the work i’ve done. The content i’ve added and the configurations. Thanks.
Hi, thank you very much for your comment, but as you were able to see upon purchase, we do not provide 1-on-1 support for this theme anymore. However, in our support portal you will be able to find an extensive knowledge base, public forum and theme documentation. Thank you very much for understanding.
Is there any update available for this theme? Wordpress has updated itself 3 times since the installation. I’ve started to have low page speed insights in google.
Hi. The last version of CarPress is currently v1.11.5 which were published on November 7, 2016. We update our themes all the times where there is need to do it. Take care!
Hi, i just brought this theme a few weeks ago and only now realized that this theme is unsupported and will not be having any new features added to it etc? I am not really happy with this now, as there are alot of new features on your replaced theme AUTO! What is the best way around this? Shall I submit to ENVATO that I would like a refund for this theme and then purchase the new AUTO theme? I really like this theme but the new AUTO theme has far better features etc and is similar!
Hi, thank you very much for your comment, but please understand we can only offer timely support on our support platform. Please check http://support.proteusthemes.com/ – you will find an option to open private ticket where we can discuss further.
I have a client with these theme and it keeps getting hacked by junk redirecting visitors to sedalbi.com and 202.142.215.0. It might be advisable to not buy it. It is updated to the latest version.
Hi. Theme is still updated for all possible security risks and nobody else has similar problems.
There must be problem somwhere else. Some old not updated plugin maybe? Also check your file permissions – https://codex.wordpress.org/Changing_File_Permissions
It’s using JS Composer. JS Composer is vulnerable to attack. You need to update it to latest version of WP Bakery Visual Composer.
Hi. We don’t use WP Bakery Visual Composer with the CarPress, so there must be some kind of misunderstanding.
I know you don’t. You use JS Composer which is vulnerable and was replaced with/renamed to WP Bakery Visual Composer. In other words Visual Composer is the newest iteration of it and needs to replace JS Composer in your theme. I already did that in my copy of the theme.
Hi. Sorry, but on CarPress we don’t use any kind of Composer or Page Builder at all. We also don’t bundle any page builder plugin. Are you sure you are using CarPress?
This theme is constantly getting hacked. Deleted all plugins except basics and it’s still hacked non-stop. Latest is the header.php getting replaced.
Hi,
Did you try to get in touch with your hosting company? They might have some more data available about it, how exactly the attacker came in the system. WordPress themes are one possible way, but surely not the only one.
We can continue this conversation in private here: https://support.proteusthemes.com/hc/en-us/requests/new
Hi, I have added a blog post with a featured image and I can’t change the size of the featured image it is to small and cropping to much of the image, how do I change this so the image is bigger? thanks
Hi, thank you very much for your comment, but as you were able to see upon purchase, we do not provide 1-on-1 support for this theme anymore. However, in our support portal you will be able to find an extensive knowledge base, public forum and theme documentation. Thank you very much for understanding.
Hi just wondering how I can change the size of the featured image on the blog page ? thanks
Hi, thank you very much for your comment, but as you were able to see upon purchase, we do not provide 1-on-1 support for this theme anymore. However, in our support portal you will be able to find an extensive knowledge base, public forum and theme documentation. Thank you very much for understanding.
This theme is so quick ! What have you guys development wise done to make it speed optimised ? i really need to know
Hi.
Thanks for nice words. We are always happy when customers see how much we are trying to make sites as optimised as possible.
There are many different things that make our websites so fast. One of the most important is definitely how our themes are coded, without the bloat and with the optimized assets (css, js, images).
The second thing is the WordPress caching. We use WP Rocket plugin for caching the pages.
The third thing is the server. We use VPS servers at digital ocean, running nginx + php 5.6 + mariadb database.
The fourth thing is the CloudFlare CDN which is taking care for about 75% of our static assets and delivering them as fast as possible from the nearest data center to your location.
Hello, what plugin or other type of pop up box would you recommend for announcements to use with this theme? Or is there something else I could use inside the theme itself? I’d like something I could turn on or off. Thanks
Hi, thank you very much for your comment, but as you were able to see upon purchase, we do not provide 1-on-1 support for this theme anymore. However, in our support portal you will be able to find an extensive knowledge base, public forum and theme documentation. Thank you very much for understanding.
For some reason, Yoast has disappeared off of the site. When I go to reinstall, it says that the files are already installed. However, the SEO settings have disappeared. This happened fairly recently, in the past couple weeks. Was there an update? Anyone know how to fix this?
Hi, please refer to http://support.proteusthemes.com/ for support and thank you for your cooperation. We offer support only on our support platform.
Hi,
I’m happy with your template. Unfortunately the menu for the sub-items isn’t displayed on an iPad. On desktops it’s working properly..
Can you please advice?
www.basvanslooten.nl
Greetings from the Netherlands!
Kees
Hi, please refer to http://support.proteusthemes.com/ for support and thank you for your cooperation. We offer support only on our support platform.
How do you choose a background image for the header of the Team page please?
Hi, thank you very much for your comment, but please understand we can offer timely support only on our support platform. Please check http://support.proteusthemes.com/ – you will find public forum, knowledge base as well as option to open private tickets. Also, have you checked the theme docs?
I have opened a ticket (#7122). It was closed and I was told I would not receive support. I can solve my own problem with CSS but I was wondering what the ‘proper’ way to do it is in case the client wants to change it themselves?
Thank you, I will check your ticket right away and get back to you.
Hi,
Even though we have a public policy about the supported and unsupported themes and in this case you are not entitled for personal support, I went to double check the issue and I can confirm the bug regarding this setting. It should be located within Appearance > Theme Options > Layout.
I will fix it ASAP and the update of the theme should be ready for download by tomorrow.
Thank you very much for pointing us to the right direction.
For the future: even if your ticket is closed down, you can still reopen it by replying to it. We said: “The only exception we can make is when there’s an actual bug in the theme, which is not the case here. Thank you for your understanding.”
There actually was a bug, so I owe you an apology from our side. I will get back to you via private ticket for the compensation.
Thank you for understanding, we are only people and we make mistakes sometimes.
Okay….I purchased this for a friend and only now see that no support is offered….WHAT? Does someone know why sample content is NOT importing
NOW I am irritated! You cannot import the demo content….goes right to a 404 error. If you do not support this anylonger….THEN WHY IS IT ON THE SITE STILL FOR SALE! Here comes my first PayPal Dispute.
Hi, thank you very much for your comment, but please understand we can offer timely support only on our support platform.
We will take a look why demo importer is not importing, even if the theme is not supported.
Please read this explanation about unsupported themes: https://support.proteusthemes.com/hc/en-us/articles/208742465-What-does-it-mean-if-a-theme-is-marked-as-unsupported-on-ThemeForest-
Please check http://support.proteusthemes.com/ – you will find public forum, knowledge base as well as option to open private tickets. Also, have you checked the theme docs?
I am having an issue on my site here: http://residentialcarwash.com/contact-us/ where the Google Maps that comes with the theme is not working. I had the same issue with a plugin and added an Api key and it began working. Is that the same issue with your theme that I purchased?
Yes, that’s correct. Google recently changed the way their Google maps work. You can read more about that in our knowgledge base: https://support.proteusthemes.com/hc/en-us/articles/208650749-Google-maps-not-working-
If you have any more problems or questions please refer to http://support.proteusthemes.com/ We offer help only on our support platform.
