810 comments found.
Dear support team, where can I translate “add to cart” button (it is not included at default.po file)? Thanks, Goran
Hi,
thank you for purchasing my theme. For any support please open a ticket here http://goo.gl/SnFPji the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen.Thank make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye 
Hello, I have a lot of failures to import the .xml and the card at the bottom does not appear … it’s 5 times that I delete everything and start over ….
When I put the home page in the home page, the css of the slider disappears … help me quickly please … coclo.fr …. it’s 12 times that I delete everything and start over ….i’m tired ..
Hi,
thank you for purchasing my theme. For any support please open a ticket here http://goo.gl/SnFPji the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen.Thank make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi,
I love the look of this theme and am considering purchasing it, unfortunately there are many disappointing comments on here that appear to be unanswered and/or resolved. This is very off-putting. Also I notice that the theme hasn’t been updated since 17 April 16, well over a year ago, can you confirm that it is still compatible with the latest Core WP update? Thanks.
Hi,
thanks for the interest.
The theme consists of 99% from the “nicdark shortcodes” plugin that we continue to update with new features. We update the theme only if there are problems with some premium plugins, if there are no problems it does not make sense to upgrade.
Do not consider comments, most negative comments are people who have never installed wordpress and find it therefore difficult to use a theme.
However any problem that the user has is helped by my support team through a dedicate forum.
Have a good day Bye
Sorry, I wrote this before as a review and cannot change it from the review anymore. I have bought the theme some time ago and just recently really used it. I’m really happy with it, just one thing I can’t figure out. Can you help me out? How do I change the text block that appears in the Post Preview Layout (Blog article overview)? It’s always “I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit”. Thank you for your help.
Hi,
thank you for purchasing my theme. For any support please open a ticket here http://goo.gl/SnFPji the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen.Thank make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
I have a problem with product variant, i installed the theme and i cant create product variants, just the spinner appeared, and if i delete the theme, i can create product variant can you help me??
Hi,
thank you for purchasing my theme. For any support please open a ticket here http://goo.gl/SnFPji the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen.Thank make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hello .. Good evening. My theme is different from the theme I bought. Could you please help me?
I TRIED TO OPEN A TICKT BUT I CAN NOT GET ERROR ON THE PAGE
Hello .. Good evening. My theme is different from the theme I bought. Could you please help me?
I TRIED TO OPEN A TICKT BUT I CAN NOT GET ERROR ON THE PAGE
Hi,
unfortunately i’am not a developer and i can’t help you on your problems here, the only way to get support is through the support forum.
However, which problems are you experiencing in the system ?
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.cleanthemes.net/support-registrationlogin-problem/ We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye
Hi friend, good evening, I need to solve my problem, please help me.
I bought a theme and it came different, I opened a call and so far no one answered.
Att
Hi Att,
yes sure! you can open a ticket on our support forum and my team will help you as soon as possible on all your problems.
Have a good day Bye
Your ticket support is not working fine. I have load the demo with “failed multimedia import” and the header is not showing as the demo web
Hello, after importing “waves” are not showing I have imported as the video published in your docs. SO how to fix it???????
Hi,
unfortunately i’am not a developer and i can’t help you on your problems here, the only way to get support is through the support forum.
We are getting a lot of tickets and for this reason I do not think there is any problem with the system.
However, which problems are you experiencing in the system ?
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.cleanthemes.net/support-registrationlogin-problem/ We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye
Hello, I have a quick question, Would I install this theme with all the pictures like the demo (picture, menus, content, text, all theme comes) and after run it can change with my own pictures and content ???
Hi,
thanks for the interest.
Yes sure if you buy the theme you can follow the video tutorial installation on the documentation for have your site as our demo in few easy steps.
If you have any problem please open a ticket here http://goo.gl/SnFPji the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen.Thank make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Have a good day Bye
.
?
Hi,
thank you for purchasing my theme. Please open a ticket here http://goo.gl/SnFPji the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen.Thank make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hello,
I can’t see the store locator for theme and also I am looking for Multi vendor support and store locator.
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.cleanthemes.net/pre-sales-questions/
Thanks and have a good day Bye
Mine doesn’t work at all. I just have the heart on the screen and never comes up. I contacted support and no answer
Hi,
support team responds in 24/48 hours from the opening of the ticket (on working days). Please, can you pass to me your ticket link ? in this way i can check the response time of my staff.
Have a good day Bye
Hi,
Perfect, 48 hours have not passed since the ticket was opened so you will soon receive your answer very soon.
Have a good day Bye
Hello there, I seem to have an issue with one aspect of this theme. On a computer browser it works just fine, however if I browse the site on my smartphone (chrome browser), I get the menu which will scroll down to a specific anchor section, let’s say #team_section, while it does the job, the menu stays open and the background is still blurry until you scroll all the way up to the menu button to close the menu.
Is there no way of making the menu automatically close when you click an option within the menu?
Hi,
thank you for purchasing my theme. Please open a ticket here http://goo.gl/SnFPji the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen.Thank make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hello! The order of the menu when viewed on mobile phone is different to the order when viewed on desktop. It looks like it has something to do with the left menu. Can you help me?
Hi,
thank you for purchasing my theme. Please open a ticket here http://goo.gl/SnFPji the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen.Thank make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi Nick,
I logged a support request online but you may have missed it as no answer came through.
I just need a hand with two small issues on my website. Could you assist? http://tiny.cc/2l2kky 1. The social media icons get very small when viewed on mobile phone. See screenshot. https://ibb.co/c3nYwQ What can I do so the full sized icons come up?2. The order of the menu when viewed on mobile phone is different to the order when viewed on desktop. It looks like it has something to do with the left menu. See screnshot for comparison. https://ibb.co/dqKP35 Would you be able to suggest a fix?
I’d really appreciate your help on the last two issues. Love the theme!
Thanks
Hi,
this is very strange!
Can you post here the link of your tickets ? In this way i can check the response time of my staff.
Have a good day Bye
Hello! I need your help.. I just bought your theme.. and I have some issue on Slider.. or Header. Please check these screenshots and please tell me what i supouse to do, to make my slider visible corectly.
My issue: https://www.dropbox.com/s/0zcmf7g6bnlrb0o/Screenshot%202017-04-04%2019.20.45.png?dl=0 Your way: https://www.dropbox.com/s/oimp6rbz2rayvwl/Screenshot%202017-04-04%2019.20.53.png?dl=0
Waiting for your reply. Thanks
Hi,
thank you for purchasing my theme. Please open a ticket here http://goo.gl/SnFPji the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen.Thank make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hello…i like so much your web design just I have a question before buying it, when I install the theme in wordpress I will have the same web like a demo web (live version). I do not know so much about wordpress because I am looking for a web pre-design and changes with my photos.
Hi,
Yes sure, if you buy the theme you can follow the video installation on the documentation for have your site as our demo in 5 minutes. Then you can simply change the photos and content.
For any problem please open a ticket here http://goo.gl/SnFPji the developer will be able to help you as soon as possible.
Have a good day Bye
Hello I bought this theme recently but map is not working? Says OOPS! Something went wrong. How can I fix?
Hi,
thank you for purchasing my theme. Please open a ticket here http://goo.gl/SnFPji the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen.Thank make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hey there,
Just a pre-purchase question.
Cute theme! Quick question though, I would like to manually approve each order before the payment is taken from the customer. Is this possible with WooCommerce?
Thanks for your assistance
Hi,
thanks for the interest.
This is a strange question and I do not know if you can get this with woocommerce. My advice is to look if the plugin allows this and ask to the authors if you do not find any indication. https://woocommerce.com/
Have a good day Bye
Hi there, I now have a problem with https. I changed my site from http to https and some picture from nicdarktheme are still in http so I got an insecure connection. How can I repair this? Thank you,Verena
Hi,
thank you for purchasing my theme. Please open a ticket here http://goo.gl/SnFPji the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen.Thank make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
