823 comments found.
Upon checking the demo the mobile menu for this http://structure.thememove.com/homepage-05/ and http://structure.thememove.com/homepage-03/ are not working
Hi blakez05,
Thanks for your comment. This issue is fixed. You can check it now.
Best Regards, ThemeMove
Would you please kindly resolve my open tickets?
I’m having a problem a day, exactly 20 days, waiting for a solution.
I already sent several messages via ticket, and they do not solve my problem. Can check?- 12510
My site has stopped working completely, can you help me?
13066
Warning: Cannot modify header information – headers already sent by (output started at /home/storage/c/00/13/engenhariagoiania1/public_html/wp-content/themes/structure/functions.php:1) in /home/storage/c/00/13/engenhariagoiania1/public_html/wp-admin/post.
Hi dennis2401,
Thanks for reaching us. We’ll check the ticket right away and reply you back today.
Thanks, ThemeMove
Hi, I have ticket # 12909 opened in your support system and no one is responding to my ticket. It has been days on this and hours ago, someone who was ‘working on it’ completely took the site down and all I have now is a directory structure listed on my domain with a backup folder listed.
Please look at this ticket and fix ASAP.
Thanks!
Thank you for taking care of this! Everything is up and working correctly!
Awesome!
Have a good day!
Hello, how do i translate All projects to some other language?
Hi,
You can use loco or WPML plugin to translate your site.
Thanks, ThemeMove
Upgrade website to theme Version: 4.1 to fix a couple other issues website had it fixed them, but now my porfolio is empty http://veracastell.com/porfolio/ even when i go directly to a project http://veracastell.com/project/vera-bathrooms/ please help
Got it. Please open a support ticket at our support system and our developer will help you to fix it
Thanks, ThemeMove
Hi!, I changed the categories and now I can’t see the proyects. Please, can you help me?. Thanks so much
Hi,
As always, please open a support ticket, we will help you in this case even though your support is expired this time
Cheers, ThemeMove
Hey, I’m really excited to purchase this theme. I did read alot of comments about is and checked this website out. The problem I see is that the MENU doesn’t work on any phone or tablet. I tried your demo of a few pages. I also tried 3 websites from people who left a comment. But it just won’t work on my phone.
How are you guys planning on solving this? Or is there any way to solve it? I wont buy it before its fixed. I hope you understand!
Hi moes001,
Thanks for your comment. Can you please send us a screenshot about this issue? I’m testing on my phone and everything is just fine.
Thanks & Best Regards, ThemeMove
Hello! Please can you tell me the way to add a button that leads me to download or view a pdf archive? or the way to use the “brochures” side section that appears in contact page of the demo? Thanks
Hi ammeboutique,
Thanks for your comment. All support requests will be solved via our private support channel at http://support.thememove.com
After creating a ticket, please comment your ticket number here, we’ll follow it up!
Thanks, ThemeMove
12025 Thanks!
Hi, can you tell me your ticket number?
Hi everyone,
We have updated the package and every issue is fixed. Thanks for your prompt comments to tell us this issue
Have a great day, ThemeMove
The same problem… Downloads only child theme ((((
Hi, we’ll fix this issue today. Sorry for this late response because we have a long weekend. You also can create a support ticket at http://support.thememove.com to get the better support service.
I just downloaded the latest version, but it only contains the child theme. Where can I download the full theme update?
Hi, we’ll fix this issue today. Sorry for this late response because we have a long weekend. You also can create a support ticket at http://support.thememove.com to get the better support service.
Hi,
I just downloaded the latest version, but it only contains the child theme. Where can I download the full theme update?
Thank you.
Hi,
Please contact our developer at http://support.thememove.com and our developer will send you the full package.
Regards, ThemeMove
Dear Staff with the last release I have a new issue concerning my custom css. I added some piece of css code into the customizer add css section, it worked fine on old release. Now when loading the website i can see for 2 seconds the scrambled megamenu on top navigation before it correctly load the css and diaplay correctly the menu. Can I easy bypass the problem please?
Hi omarsiviero,
Thanks for reaching us. However, we cannot fix this issue via comment section. We need to see your site clearly via our private channel at http://support.thememove.com
Thanks, ThemeMove
Hello. I downloaded the updated package after support updated today. However, there are no parental themes within the package file.
Hi more3cm,
Thanks for your comment. With this issue, I advise you to submit a support ticket at http://support.thememove.com – this is our private support channel, you can freely contact our developer and ask him to help you. Just remember provide your purchase code & admin login information.
Best Regards,
ThemeMove
Visual Composer stopped working. There is a code level issue with the plugin apparently and we do not know how to resolve it. Updating the Theme version did not fix the problem. How do we fix?
Hi kcassocciates,
Thanks for your comment. With this issue, I advise you to submit a support ticket at http://support.thememove.com – this is our private support channel, you can freely contact our developer and ask him to help you. Just remember provide your purchase code & admin login information.
Best Regards,
ThemeMove
Is the Support Renewal needed to download theme updates ?
Hi,
The updated version is free forever, you don’t need to pay to update it.
Best Regards, ThemeMove
HI Thememove Im sorry to say I have had no reply. All we are currently trying to do is update our theme. I am also sad to say I was about to buy another version but have decided against it on this occasion. No point if we cant make it work Im sure you would agree. Its a nice theme so we hope you work this wee glitch out!!
Hi yadiyada,
Can you tell us your ticket number? Our developer will help you to solve all issues asap
Thanks for your patience. ThemeMove
why it is forbidden to install the pluqins that them require? İt is a big mistake i think
and i see a comment that you didnt resolve the eror for 3 days …
and i dont have a support and i wont pay for sup at this situation
what a security 
https://cldup.com/o75YabYrK4.zip
Hi HasanSelcuk,
We are trying to fix the server and during this time, our developer still helps all clients to solve this issue on each website. So, just send him a support ticket at http://support.thememove.com
We don’t work on weekend (Saturday & Sunday) and because of the difference in time zone, so, it takes 2,5 days in some cases to get the answer from our support team.
Thanks & Best Regards, ThemeMove
Hi Selçuk Gürel,
Please update theme to latest version, we fixed all issues. Now you can install plugins and import demo by yourself.
Regards, ThemeMove Team
you told me … but there is no team at the download section
I am sorry but i am now reading the comments..The theme is broken and i want my money back…I cant wait you to answer in 2 days and cant believe your lies that theme is working properly
You answered my quesiton at sup and instaleld wordpres but essential grid is not woking.. it is not showing projects on the page? Any idea ?
and we cant disable the rows on visual pluqin but solved the problem with essential grid
Hi,
We have already fixed this issue. You can retry it and everything will be great.
Thanks, ThemeMove
The theme is broken as we can’t download the essential plugins. I’ve already submitted a ticket with site credentials – still waiting for a reply. Can you please update us to what is going on?
Hi martian-media,
Could you provide your ticket number? I will follow it up!
Thanks, ThemeMove
Hi – yes its #11479. Its still not working.
Still not working. I’ve sent login details 3 times already.
Hi,
My developer confirmed that he had done with your ticket. Can you recheck it now?
Thanks, ThemeMove
Hi,
I have chaecked it and it all looks ok. Thanks for following it up for me.
You are welcome.
Have a good day!
HI Thememove. Like others on here I also cant download the updated theme while carrying out updates to my site. We cant download the essential plugins from your links but have the theme from theme forest. Are you no longer allowing downloads of the theme or is there an issue at your end? We would be grateful if you could supply a solution. Thanks
Hi yadiyada,
We found that the reason is from the server, you can retry today. If you still met this issue, please open a support ticket at http://support.thememove.com and our developer will assist you to solve this issue
Best Regards, ThemeMove
Nah mate its still not working. And the support has expired. Could you check this link please
Downloading install package from https://cldup.com/o75YabYrK4.zip…
Download failed. Forbidden
Plugin not activated. A higher version of Essential Grid is needed for this theme. Please update the plugin.
We just want to update the theme with your updated files and cant download them. I am about to buy another version so hopefully we can sort this soon. Cheers
Hi yadiyada,
Please follow the ticket you’ve created. Our developer will send you the latest version of this plugin.
Thanks, ThemeMove
