51 comments found.
Hi Does this theme support child themes?
Hi, should work just fine, please create ticket if you have problem with child themes, thanks!
OK, now I see you ticket in ticksy, there was some verification with your purchase code, not sure why, but ticksy can be buggy will take a look now, thanks!
Hi there. I am adding speakers to my event. I have roughly 27 speakers but only the first 10 show up with no “SEE MORE” button underneath. Additionally, even though I added them in a specific order, they jumble every time I reload. I need this fixed asap please. I submitted a ticket a few minutes ago but my last ticket was not responded to from May so I need this address as soon as you can.
Hi, please just submit ticket, as I can see you already did that, so I will reply there. Regarding ticket from May I don’t see it or it was closed, if there is anything that still need to be answered there feel free to reopen it, thanks!
I’m a bit confused. I installed but with this new wordpress i dont understand anything how I put a photo on first page?
Hi, please create ticket over at mage.ticksy.com, thanks!
Ok I am confused and borderline furious with how crappy this theme is.
Where to start
- main page, same content shows up 3 different times, some times it parses html, some times it does not, never does it maintain proper formatting - responsive – wtf does it respond to because it covers up half the page when I test my implementation of it. - Totally piss poor documentation
Frankly I want my money back. How many of your buds did you pay off to leave the positive feedback. Scamsters. I have used many premium themes from envato/themeforest. This is not one of them. Abandoning and switching course.
Hi, first of all thanks for feedback!
One page template works so it shows selected page for every section of page, when you start and install theme, there is just one page and that page is in all sections. You just need to use customizer and select page which you want for each section.
I don’t parse HTML in those section to prevent break of design. This of course can be disabled in code.
I don’t think I have used word ‘premium’ once.
You didn’t send single support ticket, if you did we could probably resolve (some of) problems.
If you have buds you don’t have to pay them to do stuff 
which I of course didn’t do.
You are simple rude.
Can i get a sticky menu?
Hi, there is not one as option, you can get it with some CSS, add ticket over at mage.ticksy.com and I will take a look how I can help, thanks!
Hi does your theme has full support for woocommerce? also how do we update the theme to the last version?
No support for woocommerce at the moment, just overwrite theme files, be sure to save any changes, if any, as part of child theme. Also backup any theme settings etc.
””just overwrite theme files ””, does it relate to my question about updates or to my question about woocommerce?
About updates, woocommerce is not supported.
o/k:) final question does the pages support shortcodes?
I guess you can use shortcodes, but theme it self doesn’t have its own shortcodes, for example if you install plugin which have shortcodes you can use it.
o.k thank you:))
I have just tried using shortcodes and something in your code just strips the HTML from the visual editor in all pages and posts , can I cancel that?
if the theme doesnt support shortcodes can I request a refund please?
Theme strips the HTML tags just on one-page template, on regular pages it works of course. Yes, you can disable this, please just create ticket over at mage.ticksy.com or send email to support@mage-themes.com.
Regarding refund looks like you bought theme more then 6-12 months ago? I see that you support expired, anyway just send purchase code and I will check.
Please also note that you can use theme just on one site if you have just one purchase code! Thanks!
i have send you an email:)
Hi, thanks, will reply as soon as possible.
Pre-sales questions:
1. Is the top area of the homepage a slider as well? Or just a static image made full width/height?
2. Can the keynote speakers area of the homepage be a carousel or left/right slider so that we can fit more of them on the page?
3. Do the keynote speaker images have to be round? Or are there some controls over how those look?
Thanks for your assistance!
Hi, 1. no its just static image as you described, 2. as it is now, it can not, 3. not sure if I understand, those are not round at the moment? Thanks!
Hi – I’m having trouble with selecting a date while adding an Event, which is a required field so I can’t add any events. I tried to submit a help ticket and got an error message, then tried to use the contact us page and also got an error message. Can you let me know how to proceed?
Hi, can you please create ticket over at mage.ticksy.com if that is not working for you, you need to send me email using contact form on my profile here on ThemeForest, please include your purchase code, thanks!
Hi, could you please let me know where our support ticket stands? Also, I’m now running into an issue with additional speakers not showing up, and the spacing in the speaker section being off. Is there a limit to the amount of speakers, and do you know why blank spaces for speakers would be showing up?
Hi, will take a look at support tickets and get to you back there, thanks!
Hi, I cant seem to trigger the scroll down function for the ‘for three days’ section, which I’ve now renamed ‘themes’
Hi, I see you submitted support ticket, so I will reply there, thanks!
Hi Thanks…
1) Under the conference schedule all the events are jumbled up. it is not in the order
2) How to arrange the Speakers in an order?, right now it keep changing position on refresh
3) Registration form is not visible,
Please help the rectify at the earliest and i cant create a support ticket it says purchase id is not valid
Hi, can you send me all this to email using our contact form on our profile page here, please include purchase code, so I can create a support ticket with ticksy, thanks!
It looks like there is a undocumented* limit of 9 events in the schedule section per day. If you add a 10th event on the same day the timetable goes out of sequence. Please is there a way to remove that limit. Also I see from earlier comments there is a limit of 10 for the sponsors section. Why? *Your documentation does not mention any limits – please advise.
Hi, that actually limit of post per page, you just go to settings – reading and increase a number of post per page, as all those elements are basically posts in Wordpress and one-page template is a page.
Hi there. That is not correct. The read setting was already at 10. I changed it to 12 and all events got scrambled up. They all happen on a single date. Please document your theme so we don’t have to ask these questions. Your solution doesn’t work.
Hi, yes but it have to be maybe more then a 10 posts, all elements on one page template are posts, not just events, so it easily possible that its needs to be 20 – 30, please create ticket over at mage.ticksy.com and I will take a look, thanks!
Please just document the theme more fully. Have set the read setting to 40 and it makes no difference. Also need to know how to set the order of the event posts (schedule) usually the most recent would be at the top but that doesn’t work. We shouldn’t have to guess at how these functions work. Pagination Number of items per page: was 20 – that is under view options in each custom post section. It doesn’t make any difference changing either the read setting or the pagination setting.
Thanks for your feedback! Please just create ticket over at mage.ticksy.com and I will take a look, thanks!
Please tell us how to display more than 9 post_type=events on the single page. Just document your theme.
Will do sir, I hope that I will have update on documentation soon. Thanks for your feedback! Please just create ticket over at mage.ticksy.com and I will take a look, thanks! Its possible that its a specific situation as increasing number of post per page usually work.
It is solved but we needed to also enter in the order of each post in that section with 10 being the first event on the day and 10 being the last event of the day but when we only had 9 event posts the set of events ordered themselves automatically by the time of the day.
I think there is still a background setting that isn’t quite correct but we know what the workaround is now thanks. This “workaround” is not ideal. If we add an 11th event post to the schedule – we would have to re-number the order of all events and that is very tiresome.
Hi, I am glad that you managed to resolve problem without support ticket, if anything else is needed feel free to submit ticket over at mage.ticksy.com
Events are sorted by the day they belong and time of the publishing post it self, not time of the event, this is something that we need to improve.
Order of each post is option when you need to order events, or amend them.
Thanks for your feedback, much appreciated!
Hi there – it would be better to allow sorting more transparently. The WordPress default is to show the latest post at the top of any lists but that doesn’t happen. That is the first thing that I tried. If the documentation explained this it would have saved much time.
I haven’t used the manual “order” field in years because it was mostly used for menus and that is no longer needed with draggable menus. To use it to sort the order of posts is unusual. Perhaps there is a query that can be changed in the custom post type in future. (Plus documentation:)
hello; I have question about this theme is it support different languages like Arabic?
Hi, I don’t have any specific support for Arabic, I do have translation files implemented.
Thanks for your quick reply It means support the plugin WPML &Polylang becuse I want make website for two language Arabic & English
Is it support RTL & WPML
Unfortunately, I dont have support for the plugin WPML & Polylang.
Hi! Is it possible to change the theme color? I need a blue one… Tks
Hi, yes it is just with few clicks using customizer.
How do you change the font type for this theme?
Hi, can you please create ticket over at mage.ticksy.com and send over purchase code, thanks! You have to do it manually using CSS, but I will help you.
Hi good morning , in which PHP file do the strings “WHEN” “WHERE” live?I have to change them
Hi, can you please create ticket over at mage.ticksy.com thanks!
Hi I have sent you 3 questions in your ticket system(user name-nagish) can you help me ?
Hi, will take a look, thanks!
Hi, I need to change the number of sponsors displayed… Now the maximum is 10 sponsors, I need to display all. Please your help.
Hi, please create ticket over at mage.ticksy.com if you didn’t already, thanks!
Thank you for a good theme. I have a couple of qustions to the theme which i have installed on www.npes.eu:
1. The fancybox window dosent work under a normal template page. How do i make it work in the menu under a normal template page? 2. Can i by any change use the fancybox other places by calling a css? 3. Some of the pages dosent allow me to put codes on pages such as . Then it will write instead of doing the text bold. Is there a fix?
All the best Jonas Nilsson
Hi, can you please submit ticket over at mage.ticksy.com thanks!
can you please tell what are the support days/hours?(sorry for my English)? because I have submitted 2 tickets with no answer . thank you again
Hi, I try to answer to support tickets 24/7, but usually slower from Friday to Sunday. Will try to answer as soon as possible. Thanks!
Hi , is there a reason why I cant see widgets in the footer section ?
Hi, can you please create ticket, thanks!
yes thank you I have just send it
can you add an” if” function to the onepage.php ?
“only if i select a page/section in the admin options the section will be displayed , and viceversa?
see screen shot
http://prntscr.com/dxlt9eThats a good idea, thanks on your feedback, will try to do that with next update!
thank you 
it will really make a difference for your theme
