168 comments found.
I got this message while click on edit page or go to theme option Fatal error: Invalid opcode 153/1/8. in /home/ministr1/public_html/mixx.com.my/v2/wp-content/themes/jarvis/fw/core/core.shortcodes/shortcodes_settings.php on line 210
Hello. Please make sure you have site server with PHP 5.6 – 7.0 version installed. If it’s do, submit a ticket at http://ancorathemes.ticksy.com/ with your site details so our tech staff could check the issue. Thank you!
i upload the theme but the forms bar form 3 are coming up with the error message Transmit failed error send message
Hello. Please try to switch to WP/PHP method of mail-function at Theme Options -> Contacts
For further assistance please submit a ticket at https://ancorathemes.ticksy.com once required. Thank you.
Hello! I have two problems on single event page:
1. – The top menu isn’t change to “responsive” like the rest of the website.
2.- The footer event slider, doesn’t display the following events if you do click over arrows “Next /preview”... just refresh the event page.
https://www.salatango.com/fiesta/vicious-viernes-8-septiembre-2017/Thanks!!!
Hello. There should be a conflict of plugins versions. Please make sure you have Content Timeline 2.35 installed, not the latest version. For further assistance please submit a ticket at https://ancorathemes.ticksy.com once required. Thank you.
Solved with your comment!!! so thanks 
Glad to hear that. Cheers!
Hello! the current version for “content timeline” at theme is 2,35 and never upload the new updates. Now the last update is Version 4.4.2 (March 1st, 2017)... Is possible upload?? thanks
Hi, got your your question. Please check the answer via e-mail. Thank you!
Dear Customers,
In case you have issues accessing our support website https://ancorathemes.ticksy.com/, feel free to contact the support operator directly via email at dpofff@gmail.com specifying your purchase code. If you’ve already submitted a ticket and got no reply yet, please duplicate it via e-mail as well. Please take our apologies for any inconvenience caused and thank you for cooperation and understanding.
Hello! the google map isn’t displaying in our web www.salatango.com thanks
Solved with your tickets web info:
Google maps has changed the standard plan policy on June 22, 2016 requiring the API key to make the map work: https://googlegeodevelopers.blogspot.com.au/2016/06/building-for-scale-updates-to-google.html This feature has been integrated into each theme update. So the steps below will help you to get rid of the error and make the map work on your website:
1. Make sure you use the most recent theme version. Check the ‘Change log’ section on the theme description page to find out about the last version release.
2. Generate the Google Map API key following this link https://developers.google.com/maps/documentation/javascript/get-api-key?hl=en
4. Navigate to Theme Options – Service section in your admin, add the key into the Google Map API key field and click ‘Save Options’. With that done, if the API key is generated properly, you will see the map working on the site.
Hi, thank you for update, glad you’ve got the situation rectified. Cheers!
Hi, Few questions before purchasing:
1. theme is RTL lang support? 2. booking feature is a plugin or contact form? can i manage the booking in admin panel? can i export the table reservation into CSV file?
Thanks !
Hello, thank you for interest in our theme. Unfortunately there’s no RTL support initially in the theme, however you can add css for rtl on your own. Booking is contact form, no booking plugin included in this theme. You will need to install extra booking plugin. Best Regards.
Hi, I´m considering a purchase… I´ve already read parts of the documentation, but just to play it safe: — Is it possible to customize all the colors (I think so, because of > theme options > color scheme)? So it must be possible to make the page lighter with for example a white background, or? — Would it be possible to define just one highlight color for the normals status of the buttons (instead of a gradient)? — Is it possible to auto-delete events after there scheduled date (from the timeline and the calendar? Best.
Hello. Thank you for interest in our theme. – You can manage colorscheme via Fonts & Colors section, however if some single elements should be recolored possible extra css required. You can change bg color. – You can change button colors via extra css. – You can delete expired events post by adding third party plugin. Best Regards,
Perfect, thank you. Can you recommend me a third party plugin after the purchase via the theme-support? And last question: Is there an pre-build Visual Composer element for the backend editor that allows me to display the (e.g.) last 3 blog-posts on a one-page design (for instance between stats and gallery on your Home 1 demo). I know, that´s basic WP, but as you haven´t integrated it in your demo, I just want to ensure…
Hi. You can check regarding some native functionality with plugin vendor https://theeventscalendar.com/support-forums/ before the theme purchase. There are shortcodes for post feed available in the theme, e.g. Post Grid http://prntscr.com/f5zt29
Regards.
When I add a new event in Content Timeline of if I create a new content timeline, it does not work. What can I do?
Hello. Please submit a ticket at https://ancorathemes.ticksy.com/ with your site’s admin panel details so our tech staff could check the problem. Thank you.
Our support forum is temporarily down for maintenance. Please take our apologies for any inconvenience caused. It will be up and running in a while. For urgent cases, pleases contact the technical support operator via email dpofff@gmail.com
Hello! When the timeline is working on mobile device, the dots of timeline are Overlapping (if the dates are next day…)and i can’t found the CSS to change this “marging-left: -6px” (using “to inspect”on google Chrome) -> MY WEB: http://www.safaridiscoclub.com/wp/
Hello, the dots should not overlap, please check http://mobiletest.me/iphone_5_emulator/?u=http://www.safaridiscoclub.com/
For further assistance please submit a ticket at https://ancorathemes.ticksy.com once required. Thank you.
WPML language switch does not appear in main menu although I choose this option. What I do wrong?
Hi, please make sure you’ve switched that in Theme Options as well. For further assistance please submit a ticket at https://ancorathemes.ticksy.com with your site’s details. Thank you.
How can I change the background color of submenus?
Hello. Please try next rules: .top_panel_style_6 .menu_main_nav > li ul {
background: #000;}
.top_panel_style_6 .menu_main_nav > li ul::before {
border-bottom-color: #000;}
Hi! Awesome template! But it could be better if you could add a player somewhere, using ajax. So you can play the music or even live music (supposing that you have an online radio station) that could be on the website when you’re looking for an event or something. I will appreciate that and i have in mind to buy the template if this feature is added.
Hello, thank you for interesting in this theme. You can install extra plugin for broadcasting, podcastings playing etc to get that feature on your site.
Hello! Thank you for the answer, and i appreciate the suggestion, i know that. But i mean to keep playing the song or whatever even when you switch pages. A continuous playing, without interruption, even when you’re surfing around the website.
Unfortunately pages switching in regular way, not ajax, so reloading associated (as in most of themes), so not sure if it’s possible to have that feature. However you can create one-page site with the theme and no reloading will be there, so you will be able to keep music playing.
Hi! Is there an Photo Gallery or only Blog Posts?
Hello, there’s Essential Grid plugin, image gallery shortcode available for galleries to create.
Support expired today and TODAY site is nno longer workin. Well done. Now would you tell me how to fix it?? This is crazy
Please submit a ticket under Presales category. so our support team could check the problem. Thank you.
I want to disable events rolling over homepage slider. what do i need to do?
Hello. If you mean events on slider, you can do it by removing shortcode in Static/Global layers of Revolution Slider. For further assistance please submit a ticket at https://ancorathemes.ticksy.com once required. Thank you.
hello There is ability to translate the texts of the theme with the plugin“ loco translate »..? or is only possible whit PoEdit.. ??
Hello, yes, you can translate the theme with third party plugin (we recommend WPML) or use Poedit. Please check http://jarvis.ancorathemes.com/doc/#theme_translation
Thank you.
Hi, how can i change photos on Home Page,time line ? main photo of timelie can be changable but after click it there is some photos and we can find how can we change them.
Hello, you can edit events of timeline at Content Timeline section http://prntscr.com/eeufq9
For further assistance please submit a ticket at https://ancorathemes.ticksy.com once required. Thank you.
Hi , how can i put more photos ? http://prnt.sc/eez15p
Hello. There are thumbnails of your timeline events images. So is you add more events, more thumbnails appear there. For further assistance please submit a ticket at https://ancorathemes.ticksy.com once required. Thank you.
hello, is your support now available…?? regards
Hello. The system is up and working now. Please check https://ancorathemes.ticksy.com . Thank you.
