27 comments found.
It’s been a week since I ticketed your support team and still haven’t heard back
Good evening once again I will come back to you. My request has been unanswered and unresolved for four days. It’s not really serious !!!!
Hello, I can’t install all the required plugins namely: - Projects by WooThemes YITH (Error: Something went wrong with the plugin API.) -WooCommerce Wishlist (All site is off with the following message: The site is experiencing technical difficulties. Please check your site admin email inbox for instructions. In a blank page)
Also when click on the Import Demo Data button, nothing happens and no data is imported. Can you help me solve this.
Since Two days i already submit a ticket but not answer https://tickets.vinagecko.com/ticket.phpThank you
The One click IMport does not work, I have bought the theme for more than a week and I have not been able to import the demo, I made a ticket to their support team and I have not had a response
THIS THEME IS REALLY BROKEN OR WHAT? SUPORT IS NOT ANSWERING AS THEY CLAIM TO DO SO!
And the download version is lower than the last version 1.3
*latest
ok, i was wrong obout the dowload theme version! this is the 1.4. Sorry!
Tôi đang cần mua theme Wine này từ admin. mong được hỗ trợ thông tin update dành cho theme này. và đội ngũ hỗ trợ tốt để tôi an tâm sử dụng.phone: 0906660881 (Tôi cần hỗ trợ)
Hello One click demo import does not work properly. We are a Web Design Agency and we need to activate the content to develop the Store to our client.
We have opened a Ticket
A week ago we opened the ticket to solve the import of demo content and still nothing. Technical support is not fast.
The template looks great, but the support is not fast as promised and the demo import is with problems. I submit 2 tickets in the Support System, its 5 day from the first ticket and no one help me. I send e-mail and nothing. I need urgency in my case, but i dont have a answer from the support team. Unfortunately its not good experience. The template its not fully work properly.
Get back to the work with the theme – demo setup doesnt work anymore. Bad.
Hi, is it posible to change the curly font of the theme? personalize the style for other font?thank you 
Hello, I opened a ticket ‘D2A-RDG-Q9ZA (Ticket number: 8990) on 17th of December 2018, could you please check and get back to me? Thank you in advance.
Hi, Will this template be updated for the latest version of WooCommerce?
Hi, You can update the theme to latest version of WooCommerce as well. If you see any problem, just let us know.
< d i v c l a s s = ” h o t d e a l ” > < / d i v >
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Please submit a ticket here: http://tickets.vinagecko.com/ our support team will show you how to define time for countdown.
how can I change the deal of the day time?
You need purchase the theme to get our support.
Hi, I would appreciate your help, 1) How I can change the image of shop, my account, car and others 2) How I can personalise the header menu in diferent page Thank you
1. Do you want to change the background image of breadcrumbs? You can write custom CSS code to change the background image. Eg:
.site-breadcrumb { background: rgba(0, 0, 0, 0) url(”../images/bg_breadcrumb.jpg”) no-repeat fixed 0 0 / cover ; }
2. I’m not sure exactly what you want. Please explain more details.
In the principal home is transparent but i want in other page of color black
Then you need write custom CSS code for each page. It’s custom work, so i can’t show you more details.
How Can I set footer like the demo? How can I add newsletter subscribe in the footer widget? How can I add Icons when I input the address?
The footer is widget position, and you just need assign the widget you want to use. Eg: Custom Text, HTML ..
Please try install quickstart package in local computer and compare the config for the footer. It will easier to understand how to do it.
I know drag widget to footer area, but there is no newsletter widget.
You need install MailPoet plugin: https://nimbus.everhelper.me/client/notes/share/863143/fdnzyn6o276twlsrp1ha
How to edit those images over the shop page – or the images where the breadcrumbs are displayed?
You can write custom CSS code to change the images over the shop page and the background image where the breadcrumbs are displayed.
Hello I’m having problems when importing the sample demo (PAGE NOT FOUND)
Please submit a ticket here: http://tickets.vinagecko.com/ our support team will check it for you.
Hello Is this the theme of RTL languages are supported? Is RTL be added in the next update?
Yes, the theme fully support RTL languages.
looks great, very good work all the best for your upcoming sales ! 
Thank you. Have a nice day.
