23226 comments found.
Have you changed the way the mini cart is styled? After i upgraded to 3.5.x the buttons are black (not blue like before) and the font is different. Also the header of the minicart is not blue like before.
Hi,
Yes, we have upgrade the style and design of the theme and mini cart as well.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks
Hello! Updated to the newest version 3.5.4 this morning and I have errors on woocommerce products. See more on this photo: http://prntscr.com/evfc5m
How to fix this errors?
I now see, all my css style are disappeared and I have more errors on product page, see more: http://prntscr.com/evfu1l
I installed your theme 3.5.3 and Woocommerce 3.0.1 yesterday and its was fine, but I instaled your update 3.5.4 this morning and I got this error.
How to fix this?
Hi,
I think your plugins are not activated. Please make sure that all plugins are updated and activated from Porto >> Plugins.
If yes, then please send us your site login details through our support system so we will check and solve your issue.
Thanks
I activate all plugins, but I see errors on woocommerce product page “cart”. I send you ticket with site login on your support forum. I hope that you will solve the problem.
OK thanks for sending the ticket. Our support team will reply ASAP.
Thanks
Updated to the newest version and my header, navigation, color etc. aren’t the same anymore. Have to restore from backup 
Hi,
After the theme update please go to Appearance >> Theme Options >> Skin >> Compile CSS Section >> Click the Save Changes Button >> Then Click the Theme CSS button >> Then Click the Plugin CSS button to recover your site settings and colors options.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks
Hi, How I can show Woocommerce product variation on the cart and checkout pages? Now it shows only the productname and not the variation details. Thanks!
Hi,
Sorry to say that you can not show the variations of the products on the cart and checkout page, there is no option in the theme and Woocommerce plugin as well. You can not do that.
Thanks
Hello! I’m sorry to bother with bit silly question, but how can I update my Porto theme in wordpress? I have already installed it and Envato keeps sending me information about new updated Porto. What should I do?
Hi,
Please read and follow the instructions given in the theme documentation here about the theme update: http://newsmartwave.net/wordpress/porto/documentation/#updateThanks
Thank you very much!
repost:
5 star was given..
I have a few more questions after the update i wanted to add more attributes to my product page (eg; it was working before the update) but when i add its not loading the attributes to the page. See screenshot: http://prntscr.com/ev2sj2
Then i go to the Woo Theme settings and see these 4 on red. i notice after update.
porto/woocommerce/content-product.php version 2.6.1 is out of date. The core version is 3.0.0, porto/woocommerce/loop/add-to-cart.php version 2.5.0 is out of date. The core version is 3.0.0, porto/woocommerce/loop/rating.php version 2.0.0 is out of date. The core version is 3.0.0, porto/woocommerce/single-product/up-sells.php version 1.6.4 is out of date. The core version is 3.0.0
any idea is to why the attributes not loading?
Thanks in advance
Thank you. SD
Support: another screenshot. http://prntscr.com/evdu3j
Hi,
Porto updated version has been released now. Please update Porto theme 3.5.4 with latest Woocommerce compatibility and all templates updated.
Thanks
I am also in need of an update to the WPBakery Visual Composer to 5.0.1 Let us know when this will be available.
Thanks
Hi,
Porto updated version has been released now. Please update Porto theme 3.5.4 with latest Woocommerce compatibility and all plugins updated.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks
is it possible to have a footer widget 5 ?
It is! but I had to change the code in many files 
Hi,
Sorry to say that there is no option to achieve this. You can not do that.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks
Hello Sir,
How can i create pagination in this porto theme? I have 100 images.I need to display 20 and rest through pagination. How can i achieve it through PORTO.
Waiting for your quickest reply.
Thanks in advance.
Hi,
Can you please tell us where you have added the 100 images or which element you have used to add the 1100 images on your page or post?
Thanks
i have used single images element to show all 100 images as of now. But i need to add pagination on that so that only 20 is visible on 1 page. rest will be visible on other pagination pages.
Hi,
Sorry to say that you can not put the pagination in the single Image Element. Paginations only works with Portfolios, Posts, Products and Members VC elements.
Thanks
I can understand. Tell me how to use Pagination with Portfolios or Post?.
Hi,
If you are using the VC elements of Portfolio and Post then you will find the pagination option in the VC element otherwise you will find the option in Appearance >> Theme Options >> Portfolio >> Portfolio Archive and Post Archives.
Thanks
Just a real quick menu question. For most of my site I am using the “full” body wrapper including the top menu. However there are a select few pages for which I would like the top header menu to be set to wide, how can I achieve this?
Hi,
Please go to and edit the page >> In view Options you can find the Layout and sidebar option >> please select the layout for the page.
Thanks
Yes, I am aware of that, however, it does not alter the top menu or breadrcrumbs area, it only changes everything underneath the breadcrumbs.
Then sorry to say that you can not set the Header Wrapper layout on the specific pages. There is no option to do that.
Thanks
woocommerce-multilingual, part of WPML, causes a WSOD. It crashed my web site and I have had to downgrade before WC 3. Any other bad experiences (and possible solutions) with WPML?
Hi,
Please update the theme to the latest version of Porto 3.5.4. I hope after the theme update your issue will solve auto.
Thanks
No, not compatible
Hi,
Porto updated version has been released now. Please update Porto theme 3.5.5 with latest Woocommerce compatibility and all templates updated. After the theme update please go to Appearance >> Theme Options >> Skin >> Compile CSS Section >> Click the Save Changes Button >> Then Click the Theme CSS button >> Then Click the Plugin CSS button to recover your site settings and colors options.
I hope after the theme update your issue will be solved.
Thanks
Can you provide the updated WPBakery Visual Composer and Ultimate Addons for Visual Composer plugins?
The current version available on the theme has an error with Woocommerce, which does not allow loading attributes when you are adding a new product. This bug has been fixed with a recent update.
Sorry for my bad English…
Thank you for your attention.
Hi,
Please update the theme to the latest Porto 3.5.4 version available on ThemeForest now. I hope after the theme and plugins update your issue will solve auto.
Thanks
Just updated WPBakery Visual Composer, we need Ultimate Addons for Visual Composer too.
Please wait for the theme update, we will update all the plugins in our next release.
Thanks
Hi
Is Version 3.5.2 ready and fully compatible for Wocommerce 3.0.1? Just want to know before we update
Kind regards Jens
Hi,
We have released the Porto 3.5.3 version ready and fully compatible for Woocommerce 3.0.1. Please download the fresh copy of the theme from ThemeForest then update your theme on your site.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Hi
Thank you for your reply. I only see that the Porto Theme has an update called: 3.5.2
And of course I will update support when needed support, technical help and issues regards the theme but I hope its ok to just ask a simple question as is there an update available, I hope you understand the difference
Kind regards Jens
Hi,
Porto updated version has been released now. Please update Porto theme 3.5.4 with latest Woocommerce compatibility and all templates updated. I hope after the theme update your issue will solve auto.
Thanks
Hello Support Team,
Hoe can I change the text “More Information” when I use the extended style under portfolio.
Please advice
Hi,
If you want to translate the word More Information into your language then you have to translate the theme default language files. You can find the theme default language files inside the wp-content/themes/porto/languages folder. en_GB.po and en_GB.mo files. Please translate the .po file into your language then regenerate the .mo file then your word will translate.
If your issue not solved then please contact us through our support system we will solve your issue.
Thanks
Can you tell me when is your next theme update?
Hi,
We are working on the theme update and will release the updated theme in next week or so.
Thanks
Hi SW-Support,
I’ve been using Porto for sometime now since November 2015 and I’ve been happy with it except for a minor bug nothing serious or urgent. I have opened a support ticket with your tech support for about 2 weeks now they have an issue with login to admin.
The issue is that they are using a vpn or proxy to pass restriction from the country there in (Pakistan). here is the problem; since I only operate in the use Florida and only sell in US nation wide I use firewall to block all countries other than US.
I have removed the country Pakistan from the black list so they can login but they are using random ip from proxy or vpn from other countries.
My logs showed that they were using an ip from Germany and that’s why they are unable to login to admin. I don’t mind removing one country from black list but I do mind removing all just so what ever random ip they are using can work.
Is there any way they can use a US proxy or vpn? if not I can remove one country from black list just not all. they need to somehow select an ip from some country, it’s possible because I myself use a vpn service with server all over the world and can select what country my ip should be.
My support is expiring in couple weeks and I would like to get this issue resolved. I don’t mind extending my support so long as they can find a way.
Thank you
OK, I have checked your site and now I am able to open your site but I think you have changed the WP admin login details. Can you please reply the ticket with your correct/changed WP admin login details then I will solve your issue on your site.
Check your ticket status & Reply from this link: https://smartwave.freshdesk.com/helpdesk/tickets/15303
Thanks
Problem resolved, thank you for the effort, I appreciate it.
Sounds Great!
Does anyone know how to limit the product name in home page ( too long title name) and how to reduce text in featured post in home page ( i just want a post title without post excerpt). Thanks
Hi,
Have you purchased the theme? If yes, then please contact us through your theme purchased account to get the free support for the theme.
Thanks
Hi, I wanted to know whether ur theme support customize price labels. What i mean to say that instead of showing price of product (say 10,000) can we show “EMI 900/ per month” on certain pages ?
Hi,
Sorry to say that you can not show that. We are using the default pricing function of the Woocommerce plugin. Please contact the plugin author may be they will give you the solution to this issue.
Thanks
I am using porto e-commerce theme. My website is bdaliexpress.com. but facing a problem. can not delete “buy theme” option from the sidebar menu. can you please help me? regards
Hi,
You can remove this custom Menu from Appearance >> Theme Options >> Menu >> Menu Custom Content. https://www.uploady.com/download/Pgh_dH0SIex/3Q4QE~EINYDLUbV4
Thanks
Hi,
We’ve purchased your theme for our new site design and have found a very odd issue. When viewing on mobile devices there is an odd border on the right-hand side of the page and for some reason I can’t seem to get rid of it
Hi,
Can you please send us your site URL or URL in which you have seen this issue so we will check and give you the proper solution.
Thanks
