23226 comments found.
The latest WooCommerce update broke the site. If you remove the WooCommerce Widgets from the front page the site works fine, if you try to list products a Fatal Error is given.
Hi,
We have checked the theme and there is no issue like that.
Could you please purchase support extension to get further support? Your 6 months of support period is already expired a year ago. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
After the support extension please contact us to get the further support for the Porto theme.
Thanks have a great day
Thanks, the weird thing is another theme works just fine and it’s only this theme that’s having the problem.Your support is excellent while under the support contract, so this is not a negative response. But I think the money would be better spent at this time for me to purchase another theme.
The latest 3.6 Version Fixed the Issue. Thank You!
Sounds Great!
If you do not mind, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot. If you like our Theme and Support.
Thanks for contacting us.
Have a great day 
Can i put an image as a background?? if so, what is the image size i should be using? Here is an example : http://www.gamestop.com/collection/project-scorpio
Hi,
Yes, you can set the image as a background from Appearance >> Theme Options >> Skin >> Background.
The size of image size minimum 1140px width.
Thanks
i dont need to pay for support….this error came from the theme…how to solve it?? Fatal error: Call to undefined method WC_Checkout::get_checkout_fields() in /home/**/public_html/wp-content/themes/porto/woocommerce/checkout/form-billing.php on line 40
Hi, We are checking it on our end to see where this error happens. Can you provide a site link where you are seeing this error or its in the php error log file?
Please wait as we are going to check it further. Thanks
thank for your care…it is when you go to checkout page when it is not empty this will appear…my website is www.goo.moda but in this time the hoster made restore for me for this reason…what is the solution for this?
hi how can i hidden featured images on single post
Hi,
Sorry to say that you can not hide the feature image only from the single post page. There is no option in the theme to do that.
Thanks
Fatal error: Call to undefined method WC_Checkout::get_checkout_fields() in /home/**/public_html/wp-content/themes/porto/woocommerce/checkout/form-billing.php on line 40
its is very ver very bad day from porto team…it destroy and stop my website
Hi, We are checking it on our end to see where this error happens. Can you provide a site link where you are seeing this error or its in the php error log file?
Please wait as we are going to check it further. Thanks
Is it possible somehow to pop-up sub-submenu items on the side when hovered using wide menu type? This way they just list below parent submenu item, with small space on the left and nothing more.
Hi,
Sorry, I did not understand your question properly. can you show us any example of what you want to do?
Could you please purchase support extension to get further support? Your 6 months of support period is already expired a year ago. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
After the support extension please contact us to get the further support for the Porto theme.
Thanks have a great day
Hi, I was purchased a Porto WordPress theme last week from envato market. And I also install it in my hosting account. Yesterday I faced a problem in Porto theme. It was I can’t access in themes attributes. Then I Uninstall my wordpress from hosting account and after that install Wordpress and porto theme install again. But Porto theme shoes error message and not rcv my purchases code. Please help me on this. Thanks, Ismail
Any one have this solution ?
Hi,
Please contact us through your theme purchased account to get the free support for the theme.
Thanks
Thanks for the update. But I have a small problem:
It is almost impossible to delete items from the Cart. Only after clicking 6 or more times on the blue cross it will maybe remove from the cart.
Porto 3.5.5 and Woocommerce 3.0.3
What must I do ?
Hi,
Could you please purchase support extension to get further support? Your 6 months of support period is already expired almost a year ago. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
After the support extension please contact us through our support system so we will check the issue and solve it on your site.
Thanks have a great day
After 3.4.x (now on 3.5.5) updates Checkout page is not possible to get fully translated. Most of it is in my langiage, some places it will only show english text. I have also updated Woocommerce (3.0.3).
Hi,
Could you please purchase support extension to get further support? Your 6 months of support period is already expired 5 months ago. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
After the support extension please contact us through our support system so we will check the issue and solve it on your site.
Thanks have a great day
Hi,
FAQ is not working properly.
1. All categories are not showing on page one.
2. Infinite scroll not working.
Hi,
Please make sure that you are using the latest version of WP and Porto theme and all plugins as well. If yes, then please contact us through our support system so we will check and solve the issue on your site.
Thanks
I want to give a shutout to SW-support Team for a AWESOME theme. I have been working on my website for about 2 weeks not that much sleep lol from the day i purchasing your theme (shop 4 style) here at themeforest. I got many themes from themeforest but this one was not hard to work with. I HIGHLY recommend the Porto 3.5.5 theme for any website developer. Here is the final touch of my website: https://themcaeshop.com still adding as I’m going. Any feedback is appreciated. Thank you again and keep me posted on updated!
Hey,
Thanks alot for your feedback and your website looks great! Can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads
It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot.
Thanks for your love for Porto WordPress Theme.
Hi,
First of all thanks for liking and using the Porto theme.
And I must say that you did a great work with Porto theme and developed a beautiful site by using the porto. I must appreciate your brilliant work.
If you do not mind, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot. If you like our Theme and Support.
Thanks for your love for Porto WordPress Theme.
Hi ! im having issues in my Home Page. After i update the theme, im showing a Text block right in the bottom. I Tried to delete it wi Visual Composer but it doesnt let me delete it. URL www.gamelandmexico.com
Hi,
We have already told you the solution. Please go to and edit the home page >> in the top right section of the page you will find the screen options >> click it >> then please select the discussion option >> then you will find this discussion option in the Page option please deselect the Allow comments option then save the page.
Thanks
Hello. We observed that on iPhone 6 (iOS 10.2) – there seems to be some sort of font rendering issue (too all browser on iPhone – not just Safari). This issue has not occurred on Porto 3.5.1 but only on 3.5.2 and 3.5.4. By default, the 3.5.2 and 3.5.4 has no font issues, until we removed “Menu Ads” from Menus option or Block. It’s like the font reverted to another font type. “Compile Default CSS” does not work anymore for 3.5.2 and 3.5.4 but still helps to fix the issue on 3.5.1. On Android phone and Desktop browser, no such font issue. This was observed on https only setting. The font has issue when https fully secured pages, but displays correctly on pages where https are not fully secured.
Hi,
Thanks for point out this issue. We will check and forward this issue to our development department then they will solve this in next theme update if they found this issue in the theme. Also please always contact for the support with your theme purchased account.
Thanks for your time
the font rendering issues seems to resolved on 3.5.5 – “Compile Default CSS” working now
Hi,
Thanks for the confirmation that the font related issue has been solved in the latest theme.
Thanks for your time.
I updated theme to 3.5.5 and woocommerce 3.03. but when i try to add some attribute i have an error in java consolle: “Error: Option ‘ajax’ is not allowed for Select2 when attached to a <select> element.” referred to wp-content/plugins/Ultimate_VC_Addons/woocomposer/admin/js/ultimate-woocomposer-backend.min.js and it’s impossibile to add an attribute and publish product. Best regards
Hi,
Please go to Ultimate >> Modules >> Turn Off the Woocomposer Module then check your attributes. This issue is related with the Ulitmate addons plugin not with the theme.
Thanks
I updated theme to 3.5.5 but single product page is blank. even after setting default css and saving. I just rolled back to 3.5.1 and going to wait for smoke to clear.
Porto just has to many problems after update. everyone is wrecking their e commerce site with these unstable updates. I’m going to give this 2 weeks and see what happens. If no improvement and complaints clear in these comments I will be looking for another theme developer.
I hate to be harsh but it’s out of control.
Hi,
We have checked the latest theme and did not find any issue with the latest theme. After the theme update please go to Appearance >> Theme Options >> Skin >> Compile CSS Section >> Click the Save Changes Button >> Then Click the Theme CSS button >> Then Click the Plugin CSS button to recover your site settings and colors options.
I hope after the theme update your issue will be solved. if your issue will not solve then please send us your site login details then we will update your theme free of cost on your site.
Thanks
when i update woocommerce an porto theme ..all pages cameblank and just this note on it”Fatal error: Call to a member function get_client_currency() on null in /#/#/public_html/wp-content/themes/porto/inc/functions/layout.php on line 705”......................still the problem avaliable
i think if this still avaliable it will distroy my store
Hi,
Could you please purchase support extension to get further support? Your 6 months of support period is already expired a year ago. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
After purchasing the support extension please send us your site login details through our support system so we will check and solve your issue.
Thanks have a great day
Call to a member function get_client_currency() on null in
Hi,
I think you are using the old version of PHP on your site. Please upgrade the PHP version to 5.6 or greater because now woocommerce minimum requirement is PHP 5.6 version.
We have already checked this issue and did not find in the theme.
Thanks
Hi, your update is not working. I have some troubles with woocommerce after installing the update and demo1 shop. Check www.electroavenida.com and see the problems. I sent you a ticket through support. Thanks.
Hi,
OK, our support team will reply as soon they solve your issue.
Thanks for contacting us.
Have a great day
Latest version 3.5.5 breaks the product single view …... this extra line in title.php in / single-product causes the page to break : <?php porto_woocommerce_product_nav(); ?>
This wasn’t in the previous version …..... why is it here now?
Hi,
We have checked the theme and not find this issue. After the theme update please go to Appearance >> Theme Options >> Skin >> Compile CSS Section >> Click the Save Changes Button >> Then Click the Theme CSS button >> Then Click the Plugin CSS button to recover your site settings and colors options.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
hallo; 3.5.5 ist Katastrophe…; mein Shop ist Teilweise in Deutsch und teilweise in Englisch. Produktseiten schaut komisch aus. bitte Kontrollen!!!
Hi,
Can you please ask your question in English and also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Hello. Since the update I’m having problems with some translations. CART TOTALS, Calculate Shipping and a few others. I already modified .PO files and nothing happens. What is happening? Thank you.
Hi,
Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
After purchasing the support extension please send us your site login details so we will check and solve your issue.
Thanks
