184 comments found.
Hello, I would like to purchase this theme so as to build my website in a local server. Then I plan to buy a webhosting plan, and move my website to Live site. This will require a plugin such as “duplicator”, that will duplicate all files including the theme. Is this possible with the Regular License? Thank you!
Hi,
Welcome and thanks for taking interest in our theme! 
You can follow this article to migrate your site from test to live server or any other migration http://www.wpbeginner.com/wp-tutorials/how-to-move-wordpress-from-local-server-to-live-site/
This works for any migration, local to live, test to live, live to live, etc.
Best, Edge
Hi,
tried to import the demo content, seems to work fine – no error message. but, surprise: there is no demo content at all?
maybe I have a detail overlooked?
thanks
HI,
Welcome and thanks for using our theme!
Please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap.
Best, Edge
no reason to give thanks to – i support great work 
ironically, after having a look now – all items are on their space where they belong.
Thx for support!
You are welcome!
After adding seperator with text on any page, we get a 500 internal server error. The below message is logged in the error_log. From what we can see, something is wrong with the separator.php shortcode that is included. Could you guys have a look please?
Mon Jun 26 16:45:30.072560 2017 pid 15086:tid 139663150909184 mod_fcgid: stderr: Stack trace:, referer: http://uat.jellybeanz.org.za/wp-admin/post.php?post=3411&action=edit Mon Jun 26 16:45:30.072568 2017 pid 15086:tid 139663150909184 mod_fcgid: stderr: #0 /var/www/vhosts/jellybeanz.org.za/uat.jellybeanz.org.za/wp-content/plugins/js_composer/include/classes/shortcodes/shortcodes.php(1484): Vc_Shortcodes_Manager->getElementClass(‘vc_icon’), referer: http://uat.jellybeanz.org.za/wp-admin/post.php?post=3411&action=edit Mon Jun 26 16:45:30.072575 2017 pid 15086:tid 139663150909184 mod_fcgid: stderr: #1 /var/www/vhosts/jellybeanz.org.za/uat.jellybeanz.org.za/wp-content/plugins/js_composer/include/classes/shortcodes/vc-text-separator.php(21): Vc_Shortcodes_Manager->render(Array), referer: http://uat.jellybeanz.org.za/wp-admin/post.php?post=3411&action=edit Mon Jun 26 16:45:30.072584 2017 pid 15086:tid 139663150909184 mod_fcgid: stderr: #2 /var/www/vhosts/jellybeanz.org.za/uat.jellybeanz.org.za/wp-content/plugins/js_composer/include/templates/shortcodes/vc_text_separator.php(66): WPBakeryShortCode_VC_Text_separator->getVcIcon(Array), referer: http://uat.jellybeanz.org.za/wp-admin/post.php?post=3411&action=edit Mon Jun 26 16:45:30.072590 2017 pid 15086:tid 139663150909184 mod_fcgid: stderr: #3 /var/www/vhosts/jellybeanz.org.za/uat.jellybeanz.org.za/wp-content/plugins/js_composer/include/classes/shortcodes/shortcodes.php(473): include(’/var/www/vhosts…’), referer: http://uat.jellybeanz.org.za/wp-admin/post.php?post=3411&action=edit Mon Jun 26 16:45:30.072619 2017 pid 15086:tid 139663150909184 mod_fcgid: stderr: #4 /var/www/vhosts/jellybeanz.org.za/uat.jellybeanz.org.za/wp-content/plugins/js_co in /var/www/vhosts/jellybeanz.org.za/uat.jellybeanz.org.za/wp-content/plugins/js_composer/include/classes/shortcodes/shortcodes.php on line 1426, referer: http://uat.jellybeanz.org.za/wp-admin/post.php?post=3411&action=edit
Hi,
Welcome and thanks for writing in!
Please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap.
Best, Edge
I’ve done so
Hi,
Thanks for submitting the ticket. We informed our support team, and they will answer to your ticket as soon as possible.
Best, Edge
I’m an illustrator and a filmmaker. Can I embed videos in this theme?
Hi,
Welcome and thanks for taking interest in our theme.
Yes, you can. On two ways: 1. With Video player element over Visual Composer. https://www.screencast.com/t/JjVQwkSGkz 2. You can add you desired video on single portfolio item. Please have a look: https://www.screencast.com/t/gAF13AgTVQ https://www.screencast.com/t/HEi7yifHBest, Edge
What a amasing theme! When i use the demo-data, i can almost make a copy of your demosite. Except the sliders. Can i find somewhere demo data of the sliders? Like the slider publist at the page “concept artist home”?
Hi,
Welcome and thanks for writing in! Glad you like our theme!
Please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap.
Best, Edge
Hello, may I please ask a couple of questions? Just before I purchase the theme.
Hi,
Welcome and thanks for taking interest in our theme!
Sure! Please feel free to ask.
Best, Edge
Could I put the gallery in chronological order and ascending? If I have problems setting up the theme like you guys have it would you be willing to help me? Could I have different sorts of galleries. Like one the regular way for my characters and then the masonry way for my other art? Can you add the ability to comment on the galleries? For the gallery pages can I change it to take it out of that side category for the information and maybe put the info at the bottom or up top?
Thank you and sorry about all the questions.
Can I add audio to the galleries as well? And is there anyway to make it so people can scroll through to the next character?
Hi again,
1. As you can see, if you use portfolio list element and choose gallery type, in element settings you can set your desired order and order by. https://www.screencast.com/t/uEg14bo43
2. You can use more portfolio lists and in that case you will be able to have different gallery categories.
https://www.screencast.com/t/qZXR2tHP
https://www.screencast.com/t/nipwFTLTy8I9
3. Unfortunately, comments are default wordpress functionality and they are only available on single posts.
4. As you can see in single portfolio item you can only add image and text. https://www.screencast.com/t/tKJLz9DFKdOu
When you bought the theme, you got a 6 months of free theme support, so for any question/issue you might have with our theme, you can login to https://edge.ticksy.com/ with an Envato account from which you bought the theme, and submit a ticket with your question, and one of our agents will assist you as soon as possible.
Best, Edge
I see in a lot demos the slider screen only taking the half of the browser and the rest is just blank white screen? why there are problems with the demo?
Hi,
Thanks for writing in!
In Illustrator theme we use Slider Revolution plugin. As you can see https://www.screencast.com/t/cZNaucoV8hHC in Slider settings you have an option to choose Slider Layout. If you want to occupy whole screen, you should choose Full-screen layout.
Best, Edge
Hi! I love your theme… i would love to buy it but there are two things that kind of disturb me and maybe you can tell me if there is a way within the theme to fix it:
1. Are the menu items itself, like the word “portfolio”, clickable and could lead to a page although there is a sub-menue expanding?
2. If I filter my portfolio for i.e. animals in the “standard-three-columns”-Portfolio and click on i.e. the rhino to expand the image and open the lightbox then the next picture is NOT an animal if I go to the “next”-Arrow-icon.This is not nice if I filtered all of them on purpose for animals and just want to see the filtered ones throught the lightbox.
Do you have solutions for that? I would be very pleased
Best, Tara
HI,
Welcome and thanks for taking interest in our theme!
1. Yes, all links can be clickable. You can go to Appearance -> Menu and set your desired URL for “Portfolio” link. Take a look: https://www.screencast.com/t/cOinen1hy7
2. Unfortunately, we don’t have such possibility within our theme. In the lightbox script all portfolio images will be loaded by default, there is no possibility to load all images from current portfolio category.
Best, Edge
1. That’s good!! 2. That’s sad. But anyways: still cool theme. I now have to see if I will be able to make it work for my purpose. Thanks for the response.
You are welcome!
Also, when you bought the theme, you got a 6 months of free theme support, so for any question/issue you might have with our theme, you can login to https://edge.ticksy.com/ with an Envato account from which you bought the theme, and submit a ticket with your question, and one of our agents will assist you as soon as possible.
Best, Edge
A beautiful theme. I am an academic as well as a designer so I shall need to show a long list of publications, perhaps with a thumbnail, say the way it looks on academia.edu or something along those lines. Can this be done as a page? or can a portfolio layout be adopted? Maybe two-column with small images? Or can one make it into one-column? Thanks.
Hi,
Thanks for taking interest in our theme!
Yes, you can achieve various layouts with Visual Composer elements and build your desired layouts. We have a lot options and predefined layouts in our theme so you can modify them and fit to your needs. We couldn’t login to referred website so please send us some screenshots so we can see which layout you need.
Best, Edge
Oh, you do not need to log in, here is an axample: https://oxford.academia.edu/DanHicks
HI,
Thanks for page url.
Unfortunately, some of the functionalities from your desired layout don’t exist within our theme. You can take a look on our demo blog page how it looks like http://illustrator.edge-themes.com/blog/standard-2/ Probably, with custom modifications you can fit your needs.
Best, Edge
I’m interested with your theme so cute.. btw can i add sign up form at homepage.. up on main content? just to copy and connect with api or what?
Hi there,
Thank you for taking interest in our theme.
Here is My account page where you could login/register http://illustrator.edge-themes.com/my-account
And here are two pages with contact forms you could check http://illustrator.edge-themes.com/contact-me/ http://illustrator.edge-themes.com/get-in-touch/If you are actually looking for something else, please, let us know. Thanks
Edge
Hi, this is a great theme, but can you give a bit more detail on the difference between the ‘Edge Slider’ and the Revolution slider please? When should I be using one rather than the other? Thanks
Hello,
Thank you for your kind words. Well, it depends on layout you want to achieve. Edge slider is our custom post type and here you could see offered options for slide in Edge Slider https://www.screencast.com/t/RyEBOPRqr https://www.screencast.com/t/Ts4vOd3dYE On all our pages on demo we used Revolution slider.Best, Edge
Hello Edge Great looking theme and cool previews!
I’m searching a theme with a portfolio and single portfolio for pictures with different aspect ratios. All your examples are 1:1, 2:1 or 1:2. Is it possible to use many different aspect ratios without cutting these in the Portfolio and in the Single Portfolio, as you did it in the Blog Home?
And when I visit some other artists, it’s the easiest way to have a look in their portfolio, if there is a «next» arrow or something to browse the Single Portfolios with pictures in different aspect ratios and text informations one by one without going always back to the main portfolio. Do you offer a function like that?
Thanks Dani
Hello,
Thank you for taking interest in Illustrator. You could change image sizes in our functions.php file https://www.screencast.com/t/GEyKRpodVerR to adjust your needs and then upload images for portfolio items that are at least in those dimensions. Anyway, in content of single portfolio item, you could add image in any size you want,
Pagination on signle portfolio items could be enabled https://www.screencast.com/t/dUpAbrNZ9N2y so, on frontend it will look like here https://www.screencast.com/t/KarhBFpO
Best, Edge
Hello Edge
Thank you for your quick reply!
To change the image sizes in the functions.php means I’m not totally free with every new picture. I have to set 6 different sizes, they work well together for a design that works. Ok, thats much better than the theme I actually work with; it has just one square for them all… The pagination is cool! Sorry, it seems I have overlooked this in your live previews.
So, I just have to scan and collect all my artworks to start building with your theme. Thanks Dani
Exactly.
You should import our demo content on your installation and then you could pretty easy edit our content and add your own instead. Just put your own text and images.
best, Edge
I have been trying for a long time to try to solve a problem in the themes, especially with the “masonry house portfolio” style, leave several tickets to solve this and I still have no solution.
I’m rather annoyed that the support service has been too slow. The product you buy does not look the same as what you are presenting in the demo.
Ticket link: Https://edge.ticksy.com/ticket/1105040/
Hello,
To achieve mosaic effect you should arrange portfolio items well. Your ticket has been assigned to our support agent who will explain you this further.
best, Edge
Extremely beautiful but lacks of several important things. The inner pages are not related to any of the home page at all and they are as if, very different sites scrolling one page to another. It is also lacking pages such as Our Services as well – I assume artists who purchase these themes will want to showcase what they offer. Other than that, very beautiful and I have bookmarked this one.
Hello,
Thank you for your kind words. Please, note we have included different types of pages, to show that concept of Illustrator is made to cover a lot of varieties of possible solutions for artist’s &designer’s website.
Thanks,
Edge
You have a point, Edge-Themes. Unfortunately for WP beginners like me, we want a near complete (closest possible) theme so when we purchase it, we can just change a couple of images here and there with content and boom! It’s done! Can you please point me to a page where we can use for Our Services?
Hi again,
We do not have Our Services page included in our demo content. Anyway, it could be easily created using our elements and Visual Composer as page builder.
Best, Edge
Hello, I wanted to know if there’s an option wherein the top menu is showing up while scrolling down. Currently I see on your demo that when I scroll down the logo and the menu is static and disappears. I am looking for the top menu to be dynamic and stays visible while the person scrolls down. Please let me know. I like your theme and I’m thinking of purchasing it. Thank you.
Hi,
Thank you for taking interest in Illustrator. There are three types of header appearance https://www.screencast.com/t/yJs2gJKkwvX So, you could choose Fixed on Scroll in that case. Glad you like our theme. You are welcome.
Edge
Great to know that the header can be fixed. Thank you!
You’re welcome.
Hello again, can you tell me if this illustrator theme have the big icon features that FLUID theme has? I like the illustrator but I also like the FLUID’s business side of presenting things with big icons that you can click on it. Please let me know…
Hello,
Do you mean on these elements from Fluid http://fluid.edge-themes.com/elements/icon-with-text/ ? There we used Icon with Text shortcode, and here is an example where we added that element into Illustrator theme https://www.screencast.com/t/4ACoPl88Best, Edge
How are these animations created that have some blurry elements in the background? Is this some kind of slider plugin? And can I set up my own illustration elements to create a scene?
Hello,
Thank you for taking interest in our theme! For example on our Animator Home http://illustrator.edge-themes.com/animator-home/ we have used Slider revolution and their offered options. We hope this is what you’re looking for. For any other doubt, we are here for you.
Best, Edge
Ok, thank you. One further question: Can I design the front page by using a page builder or only via customizer? (From my experience front pages by customizer are a little bit less flexible to design as if I build a layout with page builder)
Hi again,
You are welcome. Our main page builder is Visual Composer, so with it you are building your pages. Yes, it should be pretty easy
Best, Edge
I have trouble installing the theme. All pages are white : White screen of death I think?
Hi,
Please submit a private ticket to http://edge.ticksy.com/ together with your wp admin and ftp credentials so that one of our support agents can inspect the issue closely, and provide you with the solution as soon as possible.
Edge
hello, can i buy the monsters from you?
Hi,
We have bought the licences for the monster images from the https://www.shutterstock.com and here is where you can find them also.
Edge
Hi, I’m having a problem when arranging the items of my “Portfolio single page” “Gallery”option, I want it to be shown like yours in the sample page http://illustrator.edge-themes.com/portfolio-item/paintwaves/ that looks with order and all the items arranged. As of now all the photos look messy: http://amerdelgado.com/portfolio-item/baldi-hotsprings/
Can you help me to fix this?
Thanks
Hi,
Please submit a private ticket to https://edge.ticksy.com/ together with your wp admin credentials, and one of our support agents will assist you as soon as possible.
Edge
Hello,
I like this theme, but could It have some locked galleries like Kamera theme?
Hi,
Thank you for taking interest in our theme!
Unfortunately there is no option to have the galleries from the Kamera with the Illustrator theme.
Edge
