984 comments found.
Hi, I’ve install the theme on my store, but the images are not in Square size its always in Rectangular size. who can I make it Square? Please visit my test store: http://mol.d-dimensions.net/
Hi SweetMobile,
You go to WooCommerce > Settings > Products > Display and change image size http://prnt.sc/f52buj. After changing, you use Regenerate Thumbnails plugin to regenerate your thumbnails.
Best regards,
Thank you for the answers. But after updating Woocommerce to Version 3.0.5 The lazy load is not working its loading for ever so I have to Deactivate it but now the Thumbnail at product page is not showing up!
Hi SweetMobile,
1. You need to clear your browser cache after updating. Lazy load will work.
2. You are using the theme version 1.2.5. It is not compatible with WooCommerce 3.0.x. So you need to update the theme. For more information about updating, please read our documentation http://demo.theme-sky.com/documentation/gon/#updating-the-theme.
Best regards,
Thank you very much. It works.
Looking at your theme and I checked the theme demo’s in my mobile device, the main and category menus do not work.
Main Menu – opens, but sub-menus do not show or cannot open sub-menus. Tapping causes link of the main menu item to activate instead of opening the submenu.
Category Menu I can open a sub-menu list, but cannot close it in the mobile screen. When trying to close it, the tap causes the main link to activate and change the page.
Hope you fix it.
Hi FWD2016,
It is working fine. On mobile, you click the triangle icon to show sub menu http://prnt.sc/f4ndso.
About vertical menu (category menu), it likes accordion. You click another menu. The sub menu of the current menu will be closed.
Best regards,
A static screen shot not help show a dynamic function in action, Skygroup.
Very Small triangles don’t work well for mobiles when fingers have to try to tap the very small space. I always work to make links “tap”-able and easy to access on mobile screens, Accessibility is #1 in my book.
One of the other demo’s has a nice large ” + ” symbol which works well.
The category menu does not function as I described. I was using the current Samsung Galaxy S7 Edge.
Just to clarify, I was checking the “Supermarket” demo.
I wish to ask this, regarding short-codes.
“Can a short-code work within another short-code in this theme? – for example the “toggle” short-code inserted as content within a “Tab” short-code?
Hi FWD2016,
If you think it is small, we can help you add custom css to make it bigger and change it to the ”+” icon.
Accordion (toggle) can not work in a tab. They are shortcodes of Visual Composer. Visual Composer does not allow you to do this.
Best regards,
Yes, thank-you for the answers. That was helpful. I did not know that about Visual Composer.
Hi,
I have a issue with the theme. I´m trying to modify the products variations image. For example, I have a different products colors, the idea it´s that when the client select a color the image change depend of the image of that variations, that´s only happend in the thumbnail. can u fix this ?
Hi jorgemlopezo,
What theme version are you using? What WooCommerce version are you using? If you are using WooCommerce 3.0.x, please update the theme to version 1.2.6 or greater. If all were updated, please open a ticket here https://skygroup.ticksy.com/ and give us your WP admin and FTP accounts. We will help you check it.
Best regards,
Hi when i updated theme its giving error.
Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator at webmaster@designandown.com to inform them of the time this error occurred, and the actions you performed just before this error. More information about this error may be available in the server error log. Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.
Hi designnown,
Please try enabling debugging https://codex.wordpress.org/WP_DEBUG. There may be a PHP error. If it comes with a plugin, you should rename that plugin via FTP account and contact plugin author about this. If it comes with our theme, please open a ticket here https://skygroup.ticksy.com/ and give us your WP admin and FTP accounts. We will help you check it.
Best regards,
Best regards
Hi bluesky007,
Unfortunately, we didn’t test this plugin yet. You can try requesting a trial version from WooThemes and check it. Or you can try using this plugin https://wordpress.org/plugins/yith-woocommerce-ajax-navigation/. If there is any problem, you can open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hi there, I am having issues with the product images not loading on the homepage, but loading fine in other pages. Is there any issue I should look out for? On Woocommerce 3.0 and theme updated to 1.2.7
Thanks, Edwin
Hi Edwin,
Please try clearing your cache, deactivating the third party plugins and check it again. If it still does not work, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. We will help you check it.
Best regards,
I face some problem in my site , category mega menu is not working properly . how can i solve this issue ? Check this https://www.myshoppingbd.com/
Hi muddinrefat,
It is working fine http://prnt.sc/eyye2v. Please clear your browser cache and check it again.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Thank You <3
Hello,
Why am I getting this:
There is a new version of WPBakery Visual Composer available. View version 5.1.1 details.
altering upgrading Gon?
VC 5.1.1 was released on April 7 and Gon was updated on April 19.
Thank you.
Hi entangled,
The current theme version (1.2.7) includes Visual Composer 5.1.1. You can update it by deleting the current Visual Composer in the Plugins page. Then you go to Appearance > Install Plugins and install it again. For more information about updating the theme and the recommended plugins, please read our documentation http://demo.theme-sky.com/documentation/gon/#updating-the-theme.
Best regards,
hello, can you give me a list of the PSD files available please?
Many thanks Rory
Hi Rory,
After purchasing our theme, you open a ticket here https://skygroup.ticksy.com/ and give us your purchase code. We will send you the PSD files.
Best regards,
Hi,
I purchased this theme a couple of weeks ago, am loving it, generally. I have just run into a problem with the product image. I disabled the “Cloudzoom” feature for the product image so that the image now opens in a pop-up. This is working properly. The issue is that the pop-up window has no close button. The background of the lightbox covers the entire screen. Hope you can help. Best regards, Sarah
Hi Sarah,
What theme version are you using? The current version (1.2.6) uses PhotoSwipe and it should have the close button on the top right corner. Please see my screenshot http://prnt.sc/ey4gxm. If you still don’t see the close button, please open a ticket here https://skygroup.ticksy.com/ and give us your site url. We will check it for you.
Best regards,
Hi,
Thank you for gettign back to me so quickly. I updated the GON theme, but am having the same issue with the product lightbox. I can see that the photoswipe js is there in the theme, but the product page is still using PrettyPhoto? Can you please help with this?
Many thanks, Sarah
Hi Sarah,
Did you clear cache after updating? If it still does not work, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hello, I have a problem with the last update
[18-Apr-2017 13:49:07 UTC] PHP Notice: id se llamó <strong>incorrectamente</strong>. No se deberÃa acceder a las propiedades del producto directamente. Backtrace: require('wp-blog-header.php'), require_once('wp-includes/template-loader.php'), include('/themes/gon/page.php'), get_header, locate_template, load_template, require_once('/themes/gon/header-v2.php'), ts_tiny_cart, apply_filters('woocommerce_cart_item_remove_link'), WP_Hook->apply_filters, call_user_func_array, WC_Google_Analytics->remove_from_cart_attributes, WC_Abstract_Legacy_Product->__get, wc_doing_it_wrong Por favor, visita <a href="https://codex.wordpress.org/es:Depurar_en_WordPress">Depuración en WordPress</a> para más información. (Este mensaje se añadió en la versión 3.0.) in /home/xxxxx/public_html/wp-includes/functions.php on line 4137
Hi vitexio,
Please try deactivating your third party plugins. One of them is not compatible with WooCommerce 3.0 yet. After you figure it out, please contact plugin author about this and wait for updating from plugin.
Best regards,
Hi
Just wondering how to fix the TS shortcode that doesn’t work show up on live site.
Hi MuchRoomSound,
Please check the ThemeSky plugin. If it is not activated, please activate it. Otherwise, please open a ticket here https://skygroup.ticksy.com/ and give us your WP admin and FTP accounts. We will help you check it.
Best regards,
Many of the pages have a background image with a paralax effect just below the menu above the page content. Can this image be changed on a per page basis? Classic box version? Thanks!
Hi gberm,
It is Breadcrumb Background Image. You can change image, breadcrumb layout in Theme Options http://prnt.sc/ew8o7o. You can override these options on each page http://prnt.sc/ew8ogh.
Best regards,
Hello. Any update news ?, Others updated plugins need woo 3.0 and gon-theme is not ready. Please
Thanks
Hi vitexio,
We will update the theme in next 2 or 3 days.
Best regards,
Hi,
May I know when you guys going to update woocommerce to 3.0? Any new features coming out for this theme? Can this theme support wc marketplace plugin?
Hi alexlim91,
We are working on this theme and will update it for WooCommerce 3.0 in this week. Our theme can work with the Dokan plugin.
Best regards,
4) Can i create such kind product categories tab http://7uptheme.com/wordpress/kuteshop/
Hi alexlim91,
You can use the Tabs element. In each tab, you add our Product shortcode and select category. It will only load products in category which you select. Or you can use other tabs, please check our demo http://demo.theme-sky.com/gon-supermarket/, http://demo.theme-sky.com/gon-supermarket-2/, http://demo.theme-sky.com/gon-supermarket-3/.
Best regards,
For the deal element, can i insert variation product as a deals product instead of simple product? Can I insert Product Id for particular product as a deals product?
Hi alexlim91,
Yes. Our deals product shortcode supports both simple and variable products. With variable product, it will display the date of the first variation.
To make a deals product, you enter Sale price, click the Schedule button and set the date as my screenshot http://prnt.sc/exhkbr.
Our deals product shortcode does not allow you to select Product ID to show. But you can filter product by category.
Best regards,
Hi Skygroup,
1) For this kind of categories, in sanzo theme got any kind of categoreis element can do like that (the image that i sent previously)
2) For the deal element, can i select particular product only by using product id instead of using by categories?
which theme more better sanzo or gon?
Hi alexlim91,
1. You can use the shortcode in the demo link of Sanzo which I sent you.
2. We will consider adding this option in future.
Each theme has its own feature and design. It depends on your purpose and interests.
Best regards,
For the gon theme, my account page layout can change other style instead of using current one?
Hi alexlim91,
WooCommerce allows you to override its templates. So you can customize its templates if you want (You need to know about coding to do this).
Best regards,
Hi Skygroup, I want th gon my account page change to like sanzo my account page one?
Hi Skygroup, I want th gon my account page change to like sanzo my account page one?
Hi alexlim91,
They are similar. We didn’t yet update my account page for our demo. Please see my screenshot http://prnt.sc/ey80fy.
Best regards,
Hi, but why just now I saw the demo when create an account then it show another type of my account pagr design.
Gon amd Sanzo which one more better? By the way, the monile view layout can customu?
Here is demo my account page that i showed http://i.imgur.com/TrBIs2f.png
Hi alexlim91,
It seems that you don’t understand my previous comment. I said: “We didn’t yet update my account page for our demo”. It means that our demo is running an old version. And I sent you the screenshot of My Account page which you will get when you purchase our theme http://prnt.sc/ey80fy.
Best regards,
Hi Skygroup,
Ok. I got it. Is there any oroblem with product variation option? Because I got use several theme before when update to woocommerce 3.0update the variation suddenly no working. For example, I got 2 variation option red and black then I select black it was no showing to black in woocommerce setting under variation I got set each option got different picture but still no working. So I no sure wither this got such problem or not
Hi alexlim91,
It works fine with our theme. Don’t worry about it.
Best regards,
Hi Skygroup, I will purchase gon theme but if i want to change to sanzo (if got any requirement that gon does not meet my requirement) can i change to sanzo?
Hi alexlim91,
If it does not work as you expected, you can request a refund in 3 days. I will approve your request.
If you need help about using the theme, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello. We see that there are several important updates with Woocommerce 3.0. When do you plan to launch an update? Thank you
Hi vitexio,
We will update the theme for WooCommerce 3.0 in next week.
Best regards,
Hello. Has this theme been tested for compatibility with Woocommerce 3.0? Thank you.
Hi entangled,
Please don’t update WooCommerce 3.0 now. We are checking it and will release a new version which is compatible with WooCommerce 3.0 in next week.
Best regards,
There is no way to contact you through private mailing. It’s directly posted in comments.
Hi Onlinemarketplus,
Our support site is working now. You can create a ticket on it.
Best regards,
Hello, How could be work support platform. we already create account on https://skygroup.ticksy.com/ but not able to login & post the query for support. We need help on below: (1) After installing the theme, wordpress Media Library not able to fatch photos. if uninstall theme then it works. (2) We want to help on the full demo package. Kindly help on this. Thanks
Hi Onlinemarketplus,
There are some errors on our support site now. It will be fixed soon.
Now, please go to the Support tab https://themeforest.net/item/gon-responsive-multipurpose-wordpress-theme/13573615/support. You click the Contact Author button and send me a private email with your WP admin and FTP accounts. I will help you check it.
Best regards,
Hi Onlinemarketplus,
Please don’t try to create a ticket now. Your tickets may be lost. Please send me a private message via the Support tab https://themeforest.net/item/gon-responsive-multipurpose-wordpress-theme/13573615/support if you need help.
About installing the full demo package, you go to here http://downloads.theme-sky.com/ and enter your purchase code. It will give you the download link. It will also tell you how to install the full demo package.
Best regards,
Hello there. A quick question. Is it possible the cart tab to open automatically after a user add a product to cart? thank you
Hi loud,
You can enable the Redirect to the cart page after successful addition option in WooCommerce > Settings > Products > Display tab. It will redirect to the cart page after adding a product to cart.
If you need more help, you can open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello again and thanks for the reply. I’m trying to open a support ticket but everytime ask me to login even if im logged in. So i’m writing here again.
Maybe because of my English you didn’t understand what i would like to do.
When i add a product to cart i would like not to open the cart page but the cart tab that is at the top automatically both to archive page and a single product page. Is it possible? Check my print screen: http://imgur.com/a/lEWon
Thank you very much
Hi loud,
You can add the custom javascript code below into Theme Options > Custom CSS/JS tab > Custom Javascript Code field.
jQuery(document).ready(function($){
if( $(window).width() >= 768 ){
$(document.body).on('added_to_cart', function(){
$('body,html').animate({
scrollTop: '0px'
}, 1000, function(){
$('.shopping-cart-wrapper .dropdown-container').css({'visibility':'visible', 'opacity': '100'}).show();
setTimeout(function(){
$('.shopping-cart-wrapper .dropdown-container').fadeOut(300, function(){
$('.shopping-cart-wrapper .dropdown-container').attr('style', '');
});
}, 5000); /* show the cart dropdown in 5 seconds */
});
});
}
});After adding a product to cart, the site will be scrolled to top and show the cart dropdown in 5 seconds.
Best regards,
Wow! This is perfect but works only on archive pages and not on a single product page because after add a product to basket the page reloads. Any suggestions?
Hi loud,
WooCommerce does not support ajax add to cart for the single product page. So we can not do it https://wordpress.org/support/topic/ajax-add-to-cart-on-single-product-pages/.
Best regards,
That’s a shame. Thank you so much for your quick reply
