140 comments found.
Hi there,
In my company we are thinking of purchasing this theme, but, as I saw in the comments that there were some people who had some problems with their server configurations, we would like to ask before.
Our server has these settings, and it’s not possible for us to change them, due to hosting provider limitations: PHP version: 5.5.3 max_execution_time = 20 memory_limit = 128M upload_max_filesize = 16M post_max_size = 16M
So, do you think the theme will work, or will we have the same issues that other people mentioned?
I saw some people said that their crash came when activating Edge CPT plugin. Is that plugin mandatory for the theme? What does it do?
Thank you
Hello,
Thank you for taking interest in our theme. Yes, this plugin is mandatory, but since your PHP version is 5.4+ it will work well. When it comes to resources, here is what we are suggesting to our customers https://edge.ticksy.com/article/10241 but also our support agents could try do import using gzipped xml file and it could be made even with lower values of these resources.
Best, Edge
Oh sorry, I had a typo: our PHP version is 5.3.3, not 5.5.3. So, won’t it work?
Hello,
It should be 5.4+ and, please, note that WordPress recommend 7 version https://wordpress.org/about/requirements/
Best,
Edge
Ok, thank you
You are welcome!
I have posted couple of tickets at support system but not receive any reply, and what i receive was not solved my problem till date…. I am really pissed off with all this. And the most terrible thing happened today when get the woocommerce plugin update and design of my shop is looks totally crap. Theme is not anymore compatible with latest version of woocommerce 3.0 version. I had already finished my project with more then 80% and now this disaster and no one is helping ….what should I do now ????
Hello there,
We are sorry because of the ticksy problem. Please, note it is third party application which we are using, and currently it is offline due to maintenance. We really hope this will be resolved asap, so we will be able to respond in timely manner.
If there is any urgent issue, our developers could check it if you reach us here support@edge-themes.com
When it comes to compatibility for WooCommerce, please do not update it before we release new theme update with compatibility for latest included plugins. In 3.0 version WooCommerce made big changes, so please downgrade it to 2.6.14 in the meanwhile, before we release new update.
Thank you for understanding.
Edge
Hi, how do you change the grey background colour of the < previous/next > project bar in the portfolio? or is there a option to hide it>
Hi,
Yes, you are able to use this part of code:
.edgtf-portfolio-single-holder .edgtf-portfolio-single-nav {
background-color: transparent;
}and to paste it in Edge options > General > Custom Code > Custom Css.
Edge
Good day, I’m having a hard time getting the map to work. When inputing an address in South Africa, the map doesn’t add a pointer – please advise how this can be resolved. How should the address be formatted in order to show a marker?
Hi,
Please, check this article https://edge.ticksy.com/article/10326 and if the issue persist, just write on our support forum at https://edge.ticksy.com and include your site URL with wp-admin access so our agents could take a closer look.
Edge
Hello, as you said above, your theme doesn’t support the RTL. My question is: What the solution if I want my website to be in 2 languages English and Arabic? Is there any suggestion? Thanks.
Hi,
Thank you for interesting in Cozy.
Yes, unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL. So, for our dynamic shortcodes you’ll need to add css and js compatibility.
Best, Edge
Hello,
I purchased the theme, but how can I upload this theme on my server. I try to upload to install it so slow maybe I think upper 20 minutes for upload. after that I have to import demo it very slow too and The demo import isn’t importing pages, posts, product etc – only importing attachments, tags & categories…
Hi,
Thank you for choosing Cozy. Please, contact our support team here https://edge.ticksy.com and include your site URL with wp-admin access so they could investigate.
Edge
Good day, The demo import isn’t importing pages, posts, product etc – only importing attachments, tags & categories…
Please ignore my comment – it was an error on my side. The demo content load no problem. Apologies.
We are really glad to hear this. Thank you for the update.
hi, is theme rtl support?
Hi,
Unfortunately our theme does not support the RTL.
Edge
I am finding that on a portfolio item, with a browser window 768 top 784 px wide, the right column runs out of the browser window so some type can be hidden.
When I uncheck .edgtf-two-columns-66-33 .edgtf-column2 .edgtf-column-inner { padding: 0 0 0 20px; } in the inspector it looks right.
Hi,
Please submit a ticket to https://edge.ticksy.com/ so that one of our support agents can inspect the issue that you are having and provide you with the solution as soon as possible.
Edge
2 questions;
How do I specify the overlay color for the portfolio grid?
Also, how do I activate the side area on a page?
Hi,
Please submit a ticket to https://edge.ticksy.com/ and one of our support agents will assist you with your issues as soon as possible.
Edge
Hi, how do I set a fullscreen image on the landing page like this http://cozy.edge-themes.com/studio-home/ ?
I can’t do it with the row directly and I’m not sure whether it’s part of the header, the title or the revolution slider. I don’t want a slider or carousel there just a static image, but i want it to be full screen, max width, just like in the link I posted above.
Hi,
The image on which you are referring to is actually a Revolution Slider. The effect is created with the it because it offers best customization options, as well as very intuitive controls, which is the reason why we think that is best solution for you also.
Edge
Thanks. I’m getting closer! Now is there a way to set the background of the edge-tf-menu-area to be transparent in the settings somewhere or do I need to override it with custom CSS ?
Hi,
You just need to go to Edge Options/Header and there set the Header background color to any, and set the background transparency to 0 if you want the transparent header to by applied on all of the pages. You can do this only on some individual pages by making the same settings under the page backend, under the Edge Header section.
Edge
For some reason that wasn’t working but I added custom CSS to fix the problem for now so should be ok.
Another thing I was wondering, is in the call to action example, all the calls to action rows are full width, but I’m only able to get it to look like a boxed structure with borders. I changed the row to full width as well as copying the settings for the call to action from the demo page but it’s still not expanding to the full width of the page.
I think there is a setting that makes the page full width by default. How do I set that ?
Hi,
Please submit a ticket to https://edge.ticksy.com/ and one of our support agents will assist you with the issues that you are having.
Edge
Hi,
Your ticket has been assigned to one of our support agents and will be responded to as soon as possible.
Edge
Hello,
I purchased the theme, but how can I change the size of the logo on the header and also the menu colour, because there’s no background colour, which makes the menu item not legible
Hi,
To make your logos retina ready, upload logo images that are twice as high as the header. For example, a header of 90 pixels in height would require a logo image that’s 180 pixels high. This principle applies to all logos you upload. We have implemented a JavaScript function which reduces your logo image size to half its size and makes your logo retina ready. Please upload your logo image 2x larger than what you want to actually display on your site. Please note that your logo image can’t be larger than the header section height.
The background of the header, and the color of the menu items you can change inside the Edge Options/Header unless you have set the predefined light or dark header skin.
Edge
Hi there! I am having the issue where I cannot update or publish page. I get “404 – Not found” when I click the update button.
I have put a ticket already Ticket #1076938
Hi,
Your ticket has been assigned to one of our support agents and will be responded to as soon as possible.
Edge
Hey there, I have posted a reply to this ticket!
Please review and advise soon 
Hi,
Our support agents will respond as soon as possible.
Edge
I have just replied again.
Hi,
Please have in mind that we also have another users that are submitting tickets, and we are responding to the tickets in order they come. Your ticket has been assigned to our support agents and you don’t need to submit a comment here each time your respond, because your ticket will be processed once its order comes.
Edge
It’s been 3 days… You still havnt fixed the problem nor replied to my ticket…
Hi,
Your ticket has been responded to, but you didn’t provide us with the required error logo from your server, like we have asked you to do. Please contact your hosting provider and ask them to send us the error log.
Edge
Your support on this theme really sucks.
Hi,
We see that you have submitted a ticket on our support forum, and we are sorry about the delays that have happened. Because of the increased activity on ThemeForest we are getting a great number of tickets, but we are trying to get back to full speed. Your ticket will be responded as soon as possible.
Edge
Is it possible to have a search/filter in the projects so people can search by names/sectors etc. So there is more than one search filter? If not is that something you can do as a customisation?
Hi,
Unfortunately there is no such option by default with our theme. If you would like to achieve this kind of customization you would need to do it by yourself.
Edge
I can,t activate the theme, blank screen
Hi,
The issue that you are having is most likely related to your server settings. Please submit a private ticket to http://edge.ticksy.com/ together with your wp admin and ftp credentials so that we can inspect the issue that you are having.
Edge
Hello, I have a question about the header. Below the name and my menu I have a big space in grey… How I can remove it or add a slider or anything else ?
Pic : http://hpics.li/bb43a3a
Thank you so much for you help, Have a nice day,
Hi,
As far as we can see from the screenshot that you have sent us, the grey area is actually a title area. Just go to page backend, and disable the title under the Edge Title section. For any other issues that you have or need help with, please submit a ticket to https://edge.ticksy.com and one of our support agents will assist you with them as soon as possible.
Edge
Hi, I am trying to install the theme but as soon as I activate the first plugin ‘Edge CPT’ it causes the dashboard to crash. How can I stop this? Thanks
Hi,
The issue that you are having is probably caused by your server low resource settings. With our theme we recommend the following ones
max_execution_time = 300 memory_limit = 128M upload_max_filesize = 128M post_max_size = 256M
Could you please try to increase these values or ask your hosting service to do it for you.
Edge
Unfortunately, this didn’t work 
I have submitted a ticket #1067496
Thanks
Hi,
Your ticket has been assigned to one of our support agents and will be responded to as soon as possible.
Edge
“404 – Page not found” then I am publishing page
Edge CPT is active mode
Hi,
Please submit a private ticket to https://edge.ticksy.com/ together with your wp admin credentials so that we can inspect the issue that you are having closely.
Edge
I did it yesterday
Hi,
Your ticket has been responded to, so please check for the answer on the support forum.
Edge
Hello, I just bought your theme and I have a question about Visual Composer. Do we have a specific licence with the theme ? In order to receive all benefits of Visual Composer ?
Hi,
We have bought the extended licence for Visual Composer so that you can use it for free without buying the licence, and we can’t give you the license code because of policy and terms of Theme Forest. This only means that you can not update the VisualComposer automatically, but you need to wait for the update which will be included in latest theme updates, as soon as the new version of Visual Composer becomes available.
Edge
