70 comments found.
front page welcome to our company images block is not changing or editable. what to do.
Hi,
Please submit a ticket in our support site https://templatepath.ticksy.com/submit/#100007551 So that our team with reply you ASAP.
Note : Right Now, all support will be conducted through Forum
Thanks
you are asking for to submit a ticket here immediately but not answering in your private support system. we have already updated this and waiting for your replay.
Hi, You need to wait for getting the response. We have dedicated support team and they are working on it. We are just forwarding you to the url.
we received your link. thanks.
Hi,
I have just purchased this theme, can I please get the PSD files for the different pages?
Thanks
Hi
Please submit a ticket in our support site https://templatepath.ticksy.com/submit/#100007551 So that our team with reply you ASAP.
Note : Right Now, all support will be conducted through Forum
Thanks
Hi I have submitted a ticket but have not received a reply. https://templatepath.ticksy.com/ticket/1162659
Hi,
You already got the PSD.
If you happy with the design quality. Please give us a 5-star rating 
just purchased theme but plugin and psd files missing
Hi
Please submit a ticket in our support site https://templatepath.ticksy.com/submit/#100007551 So that our team with reply you ASAP.
Note : Right Now, all support will be conducted through Forum
Thanks
Need an update???
Please give details.
You have the details, the ticket has been open for 2 weeks now. ticket#1135881
Hi, Sorry for the late. Our support person working on the ticket. You will get the reply soon.
Ticket#1135881 has been open for a month will still slow responses and no solutions to the theme display issues.
I will reconsider the review if you fix and start supporting the theme. A refund???? We’ve spent time installing, configuring and tweaking the theme, are you planning on paying us for this too? Just fix the theme and send an update and I’ll remove the review.
Hi, Please check the reply of your ticket. We will fix the issue.
I will. Thanks.
Checked the ticket with still no response or support.
Hi, I have checked the ticket. It seems that your issues is fixed. Can you please reconsider the rating?
I reconsidered the rating but after all this time there still not updates for some of the errors with your theme.
Hi,
We have push multiple update within this year.
We will check and will ask our team to push another update.
Thanks for the reconsideration 
Im having same issues as everybody. It takes forever to import data. Whats the work around? Also, your manual says to find: set_time_limit in functions.php. I dont have that in my functions.php. So how do I import?
Hi
Please submit a ticket in our support site https://templatepath.ticksy.com/submit/#100007551 So that our team with reply you ASAP.
Note : Right Now, all support will be conducted through Forum
Thanks
I dont get it. Why do I have to submit a ticket for a quick answer. Tickets take forever according to the feedback here. I need a quick answer. Why not just copy and paste the content of the file called theme-options.doc. Will that do the same or miss images? Are images imported with the demo?
Just want to make a note to everyone. Drop down box for the Request a QUote – doesnt work. Theme builder just made it to look good but it doesnt function from the imported demo. I will be submitting a ticket.
On the side note – For thos on slower SHARED HOSTING – Dont bother importing with the button on their instructions. You have to find a dummy data folder and then copy and paste the import codes.
Hi,
We will check the issue.
For the demo content, we placed all demo content on a high speed ssd dedicated server 
Why do not the tickets answ? Please answer ticket 1141761
Hi, I have checked the ticket, its seems that you already got the reply. Please check and give the required information.
Hello there, I’m having trouble setting up my theme. So far I’ve followed all the instructions on how to install it and did everything right. But when I click visit website on my wp dashboard, I only can see this: www.theproscompany.com
Can I get some support to fix this errors? Thank you and looking forward to it.
Hi
Please submit a ticket in our support site https://templatepath.ticksy.com/submit/#100007551 So that our team with reply you ASAP.
Note : Right Now, all support will be conducted through Forum
Thanks
I have already submitted a ticket budy. It has been 4 days now and so far I haven’t received any response yet. ?????? I bought your theme trusting that your support would be in handy, but you guys are taking forever to respond. I’m checking my ticket almost everyday and it is just sitting there waiting for a response… Like…What the @#$%?????? How do you guys supposed to handle new customers like this???
I’m so upset and very disappointed in the way you handle your support. I’ve ready the same complaints here about how slow you respond to your customer’s support request even through the ticket system….
Hi, Please give the ticket ID. We will check and will confirm about faster reply. Sorry for this.
Ticket #1138179 This is my ticket number sir. Can you please hurry this up? you’ll see that my ticket was submitted 4 days ago and I do really want to move on with my website creation. Thank you. Looking forward to the soonest support.
Please check the reply.
Hello. 2 days ago (Tuesday 11 April) I sent Ticket #1130772 to your support system and have had NO RESPONSE from you yet. I detailed 4 PROBLEMS ON MOBILE DEVICES with The Landshaper theme. I urgently need your help fixing these problems. Please respond, thank you.
Hi,
Hope you got reply.
Thanks
I have had one reply but NO HELP yet. It’s been over a week. Please advise fixes for the problems The Landshaper theme is giving in mobile devices.
Please check the reply.
It’s been a week since your reply but no fixes yet for the responsive problems. Please help!
I need to know if you are able to fix The Landshaper’s responsive problems or not. Kindly advise ASAP.
Hi, Yes, we are working on it. Please check ticket reply.
No theme update yet (counting 28 days so far). I find this most unsatisfactory.
Please let me know when you will provide fixes to these 3 problems that The Landshaper theme is giving in mobile devices when viewed on iPad and iPhone with CHROME and SAFARI:
1. Website drags sideways to the left. 2. READ MORE Animations on hover do not work. 3. ROLL UP Animations on Services do not work on hover.
Kindly respond and let me know when a theme update that fixes these problems will be available.
You advised me over a week ago that a new update would be available in 2-3 days which would include the ability to change colours easily within the admin panel. There’s been no update. When can we expect this?? My project is on hold awaiting this.
Hi, Its still in progress. Please send your site information via our support center. We will update the color from your site.
Hi.- How i can Activate Slider Revolution? it is included in Landshaper but i can’t activate it
Hi, You got the plugin with the theme. The activation system is only for the plugin buyer. You can use all feature without the code.
Hi I’m interested in this theme, but still concerned with some reported issues from last few days. Have they been resolved? Can you share what they are to get better idea how serious or not they are? thanks
Hi,
Thanks for your interest. The issues are from customer side, And we help to fix the issues. After purchase if you need help, we are here to help you
Thanks
Google Maps does not work. There is an error: “Oops … Something went wrong. This site does not has loaded Google Maps correctly. Technical details can be found in the JavaScript console. “
Do you have an idea how to fix it?
Hi
Please submit a ticket in our support site https://templatepath.ticksy.com/submit/#100007551 So that our team with reply you ASAP.
Note : Right Now, all support will be conducted through Forum
Thanks
Is the theme will be compatible with WordPress 4.7.3?
Yes
Thank you I take for installation 
Hi I just bought this theme, very complicated. How do I get the license for the Slider Revolution. Can not do anything activated!
Hi,
Please submit a ticket in our support site by selecting the right category ” The Landshaper – Gardening, Lawn & Landscaping WordPress Theme ” https://templatepath.ticksy.com/submit/ . So that our team with reply you ASAP.
Note : Right Now, all support will be conducted through Forum
Thanks
Hi I wrote and submitted a ticket. Waiting for a reply. Also I tried to import the demo settings, after 2 hours waiting still loading…, and nothing! Please help?!?
Hi,
Sorry for the inconvenience. Please give your ticket ID.
Thanks
Hi, i’m interested about buying this theme, had the above reported demo import issues been solved?
Hi,
Thanks for your interest. The demo should work with all server with common configuration. If you face any issue after purchase, you can send us a mail. There was some issues with the clients server and we have fixed the issue for him.
Waiting for your valuable purchase 
Please respond to TICKET #1087426. I need to install demo data.
Hi,
Our Support staff will reply you ASAP.
Thanks
Hi, i’m interested about buying this theme, had the above reported demo import issues been solved?
Hi,
Thanks for your interest. The demo should work with all server with common configuration. If you face any issue after purchase, you can send us a mail. There was some issues with the clients server and we have fixed the issue for him.
Waiting for your valuable purchase 
I like this theme but am concerned about the demo import issues, and the entire theme is having issues on mobile – the site can be dragged around. I would buy it if not for these issues. Any fix / response to this?
Hi,
Thanks for your interest in our theme. Can u please send us more details about the issues.(screenshot, mobile type) So that we will fix the issues.
Thanks
[URGENT] Problem occurred when I “import demo setting”? it’s take around 1 and a half hour but still not finish importing. And i try to refresh, nothing in my page change as well. i need help on this!
Hi
Please submit a ticket in our support site by selecting the right category ” The Landshaper – Gardening, Lawn & Landscaping WordPress Theme ” https://templatepath.ticksy.com/submit/ . So that our team with reply you ASAP.
Note : Right Now, all support will be conducted through Forum
After submitted send me ticket id, i will ask our support team to Help you ASAP
Thanks
ticket submitted.
Please send your ticket id
1081609
my tix id is #1081609
ok, Thanks
Please follow up with my information update at the ticket. Thanks.
Hi,
Hope you received the reply.
Thanks
Hi, normally how long it will take to install demo setting? cause it didn’t show the percentage of install, I do not know it run correctly or not.
this is my tic no #1081609. Please update me. Now the slider is crashing with the menu. please solve it. Thanks.
please reply on ticket #1081609.
Hope you got reply
Thanks
Very nice theme, Good Luck With Sale 
Thanks