Hi,

Please, submit a ticket on our support forum at https://mikado.ticksy.com and include your site URL so our support agents could take a closer look and help you with this part.

Best, Mikado

Hi there,

Please, write on our support forum at https://mikado.ticksy.com and include your site URL with wp-admin access in your ticket so our agents could take a closer look and assist you.

Best,

Mikado

Already did that, still waiting for response..

Hi,

We located your ticket and it has been assigned to our agent who is working on it.

Mikado

Hi,

Thanks for interesting in our theme!

Yes, You can try with Mikado Slider, it supports video background https://www.screencast.com/t/JiiAc6gGhb2e and has similar layout with buttons. Also, you can add video background to any Visual Composer row https://www.screencast.com/t/YR2vcq3L Also there is Revolution slider included in theme. Sliders are better if you have multiple videos, and for single video VC row background is enough.

Mikado

Hi,

Yes, we’re currently working on the updates for all our themes. We can’t tell when exactly Hoshi is going to be published.

Mikado

Hi,

You can choose between various styles here, we’ve chosen Default https://www.screencast.com/t/49VbEJZ1aWa2

If you still struggle, please open support ticket at https://mikado.ticksy.com/ and our support agents will assist you on that problem.

Mikado

Hi,

You have to add some color and some transparency and your header will accept content below it https://www.screencast.com/t/0Uq7naJrWRiS

Thanks!

Hi,

Does this refer to Single Post feature image, or feature images in post lists?

Mikado

hi, In the Single Post.

Hi,

You can add this code into Mikado Options > General > Custom CSS

.single .mkd-post-image {
    display: none;
}

Mikado

Your ticket was answered by our support team.

i answered ticket, i send user, and links please view!

Your tickets were answered back.

Hello,

This is commonly related to lower server resources, and this is common issue when importing demo with all theme authors since demos become more robust so they can satisfy needs of all customers.

Please try to increase PHP directives like below or as far as they can go or ask your hosting support to do that for you:

max_execution_time = 300;

memory_limit = 128M;

upload_max_filesize = 64M;

post_max_size = 256M;

http://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress/

Then, when importing demo content, before you hit import, disable all 3rd party WP plugins (to free up server resources), then go to import and open chrome developer tools, hit Import and watch console for errors. When some error occur refresh import page and repeat the process. Importing demo content must reach 100% without displaying error in console. So repeat it until console is clear (sometimes you have to repeat few times).

Mikado

Hi,

Your ticket was answered by our support team.

Mikado

i have new Anwers for this ticket in https://mikado.ticksy.com/ticket/1116267 please anwers ? 8 hours open new response.

Hi,

Your ticket has been answered by out support team.

Mikado

Hi,

Thanks for interesting in our theme!

Unfortunately, it doesn’t. You can install RTL languages, but our dynamic shortcodes won’t work in RTL fashion. When it comes to third party plugins, we can’t guarantee compatibility since we didn’t test them with our theme.

Mikado

Thank you so much for your reply – it was a lot sooner than we expected. We are still contemplating purchasing this theme versus others for a current project. In any event, good luck with sales! Beautiful theme.

Thanks a lot!

Hi,

Please make sure your PHP version is newer then 5.3 and not newer then 7.0. We’re currently working on updates for newer PHP versions, but we can’t tell exactly when they are going to be released.

Mikado

Hello,

When you edit home page, try setting header options like this https://www.screencast.com/t/tR5Wd0L8U . Or, simply import theme demo, and you will find all settings which we have used. In case that you need additional assistance with theme setup or for any additional theme related questions, please contact our support by submitting a ticket at https://mikado.ticksy.com

Mikado

Hello,

Thank you for taking interest in Hoshi. Yes, VC came bundled within our theme!

Mikado

Hi,

There are no adds included in our theme, you might be using some add plugins, so it might display google adds or something. Please review your plugin section.

Mikado

Hi,

Unfortunately not. We build only premium WP themes.

Mikado

Hi,

Your ticket was answered by our support team.

Thanks!

Hi,

Of course, here is theme documentation http://hoshi.mikado-themes.com/documentation/

If you have any issues, you can open support ticket at https://mikado.ticksy.com/ and our support agents will assist you on that problem.

Mikado

Hi, This is a common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

https://help.market.envato.com/hc/en-us/articles/202821510?_ga=1.138800179.1268943219.1458893146

Mikado

Once installed it’s empty / Blank , https://gyazo.com/ce4a5f23b9981dfa742418643a20b91b ,! have tried manually thru ftp also with no result.. refund or option that you can send me a working version please asap.

Please, write on our support forum at https://mikado.ticksy.com/ and include your site URL with wp-admin access so our support agent could take a closer look.

You should not use customizer, since we included plenty of options in our framework, please check chapter for Mikado Options in our Official Manual http://hoshi.mikado-themes.com/documentation/#!/mikado_options

best, Mikado

Hi,

Put this code into Mikado Options > General > Custom CSS

.mkd-logo-wrapper a{
    height: 80px!important;
}

Just alter height according to your needs.

Mikado