Hi,

Could you please purchase support extension to get further support? Your 6 months of support period is already expired a year ago. According to Envato support policy, renewing support is required for further support. Thanks for your understand.

Thanks have a great day

Hi,

We are working on the theme update and will soon in next week release the updated theme with this template update so please wait till then.

Thanks

Hosting provide DirectAdmin, they don’t have CPanel.

When I upload by ftp, porto theme always crash and doesn’t work.

When I update by wordpress its work but no ‘add to cart’ ??

I know my support is expire, but I just want to update porto theme v3.6 and get ‘add to cart’ back, its missing when i update woocommerce to v3.

Hi,

We have already checked the theme and did not find this type of any issue in the theme. Please purchase the support extension then send your site login details through our support system then we will check the issue and update the theme properly on your site.

Thanks for understanding.

OK, it’s last time to contact you. .....

Hi,

Please read the article here for the settings:

https://docs.woocommerce.com/document/email-faq/

Thanks

Hi,

Please edit the shop page >> then add the Revolution Slider VC element in the page and save it.

Thanks

Hi,

Yes, Porto theme supports the Yoast SEO breadcrumbs. Please read this article here: https://kb.yoast.com/kb/implement-wordpress-seo-breadcrumbs/

Thanks

Not solved.. I still has issues.. please I need a solution!

It’s solved. Thanks

Sounds Great!

Thanks for contacting us. Have a great day

Hi,

Can you please contact us through our support system so we will check and solve your issue and also translate your all words in your site.

Thanks

Hi,

Yes, we have added the latest Visual Composer and Ultimate Addons for VC plugin in our latest theme.

You can solve this issue from Ultimate >> Modules >> Turn off the Woocomposer Module and then save it. Then check your variations it will work fine.

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.

Thanks have a great day

I just wanted a bit of advice, i don’t reckon it would be beneficial for me to purchase 6 more months of support. Especially when everybody who purchases the theme is at your mercy, you can break the theme whenever you like, and ask everybody to purchase support before you help them fix it. I’ve never really understood it. Can’t people just help folk without wanting them to get their wallet out. Regardless, thanks for the fix! Much appreciated.

We have already tested the theme and there is no issue in the theme but some plugins are not updated yet with the latest Woocommerce plugin.

Thanks

Hi,

Can you please share your site URL then we will give you the custom CSS code to set or give you the proper solution of this. You can also contact us through our support system so we will directly solve the issue on your site.

Thanks

Hi,

We have tested the theme but did not find any issue like that. I think there is an issue of cache in your site. Please remove your cache folder then check your site.

And also Could you please purchase support extension to get further support? Your 6 months of support period is already expired a one year ago. According to Envato support policy, renewing support is required for further support. Thanks for your understand.

Thanks have a great day

Hi,

Can you please contact us through our support system so we will check the issue and solve it for you.

Thanks

Hi,

Have you purchased the theme? If yes, then please contact us through your theme purchased account to get the free support of the theme.

Thanks

Hi,

Please read and follow the instructions given in the theme documentation here about the theme update: http://newsmartwave.net/wordpress/porto/documentation/#update

Thanks

My screen is not a locked size only on a product page. It works fine and is locked on all other pages like home, shop and categories but on the products page iteself you can resize the size by pinching the screen. http://prnt.sc/ez3vvk

Ok I fixed it with html, body{ overflow-x: hidden; }

Is this ok or is there a real problem that causes the white space on the right?

Hi,

Yes, it is ok but I think you have not compile the default CSS of the theme after the update. Please note down for future:

After the theme update please go to Appearance >> Theme Options >> Skin >> Compile CSS Section >> Click the Save Changes Button >> Then Click the Theme CSS button >> Then Click the Plugin CSS button to recover your site settings and colors options.

Thanks

Hi,

After the theme update please go to Appearance >> Theme Options >> Skin >> Compile CSS Section >> Click the Save Changes Button >> Then Click the Theme CSS button >> Then Click the Plugin CSS button to recover your site settings and colors options.

I hope after that your issue will be solved.

Thanks

Hi,

Please go to wp-content/languages/plugin folder and add the woocommerce-de_DE.po and .mo files. You can translate the woocommerce.pot file find in wp-content/plugins/woocommerce/li8n folder.

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.

Thanks

I updated the theme and it was correct, then I saved the theme and recompiled all the css files and it changed to the hand bag icon?

Hi,

You can change the icon from Appearance >> Theme Options >> Header >> Mini Cart.

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.

Thanks

This was in response to a comment made 7-days ago regarding: Parse error: syntax error, unexpected end of file in...plugins/porto-shortcodes/shortcodes/porto_schedule_timeline_container.php on line 1

Thanks

Hi,

I found that your theme is not uploaded properly, during the theme upload your these files were crashed that is why these error has been generated. Please install the theme through WP admin or using CPanel for upload the theme.

And also Could you please purchase support extension to get further support? Your 6 months of support period is already expired a year ago. According to Envato support policy, renewing support is required for further support. Thanks for your understand.

Thanks

Hi,

Have you purchased the Porto theme? If yes then please contact with your theme purchased account to get the free support for the theme.

Thanks