78 comments found.
Hello, I need the Home not to show the title (h1) and post-info. How do I change that? https://ibb.co/jfZ8dh5
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
Due to the fact that the theme is not updated momentaly, WP Page Builder plugin requires update but we can not update it. Since we can not update we can not organize our page.
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get the latest plugin version. Thank you!
Regards
How much extra money do you have to spend after you upload the theme? It’s asking me to buy all these plugins that i thought is included with buying this theme??
Hello,
You can use WP bakery page builder without license key. Our license allows us to built in WP bakery page builder in the theme and transfer limited license to end users allowing them to use WP bakery page builder in one end product.
WP bakery page builder updates are supplied with theme updates so you will be able to get new version of Visual Composer as soon as we release next update or request it in the ticket.
Regards
Hello is this theme compatible with wordpress 5.0? We are having issues with using the backend editor (blank page) and also importing demo content (errors).
Hello,
The theme is compatible with Wordpress 5.0. Please submit a support ticket at https://themerex.ticksy.com/ – and get the latest version of WP bakery page builder. Thank you!
Regards
Hi I have a query. I want to create a free eBook site with reading capability. Can i use flip-book plugin with your theme. Something when we click on quick view pdf should open and user can see it.
Hello,
Thank you for your interest in our theme! You may try using the flip-book plugin with the theme. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you.
Regards
Hi! Pre-sale question. Are there some demo pages made with Gutenberg, or all of them was made with Visual Composer? Thanks!
Dear RustamU,
Thank you for your interest in our theme! All of the pages are created via Visual composer – powerful and user-friendly editor. Our support operators will gladly provide you with helpful instructions and you’ll be able to edit the theme easily.
Regards
Im trying to create a ticket support, but this theme is not on the list of products…
I installed the theme and the demo and all the plugins as the documentation said. Im trying to use Home 1, but I can onl see the footer when you see the homepage, nothing else, the sections, the slider, everything is not there, but if you see the builder, there is the content.
Hello,
The theme is available in the list to submit a support ticket: http://prntscr.com/ke7kes Please provide your website details in the support ticket – our tech support team will take a closer look at the issue. Thank you!
Regards
Hello,
On my sales page, I would like all my products to appear on the same page, and not on different pages (1, 2, 3) with so many articles per page.
How can I change that?
Thank you.
Hello,
You may change the products number per page in Appearance>Theme options>WooCommerce Stream>Blog&Single>Stream Page>Blog posts per page.
Hi, From where i can buy the images used in slider or website
Hi,
Please open a support ticket at https://themerex.ticksy.com asking our team to send you the list of the images IDs. Thanks!
Hi, I don’t need that know as the description provided for the theme is not proper and this theme is not making any sense to me, as the description talks differently. Request you to provide proper description so that person can take exact decision before buying. Your theme is good but it is not solving my purpose. thanks for your reply
Hello,
Could you please specify what misleading did you face? We will fix it asap.
In case you have any problems with the theme, please feel free to contact our technicians who are always happy to assist you.
Regards,
You can fix it but you will charge additional for that, your theme is with limited functionality, which is not mentioned in description, for any major additions one needs to do additional coding effort, for which you will charge, Normally themes available from other authors are detailed and developed keeping in mind the end user and detailed.They provide complete information in description also, therefore please request you to close this discussion as currently it is not serving the purpose. and also pls add proper description with complete limitations so that buyer wont get confused.
Hi,
The features and options of the theme are fully described in our documentation which is available for everyone http://loremipsum.themerex.net/doc/.
We will do our best to improve it and make as much user-friendly as we can. Thanks!
I would like to know are this theme support rtl ?
what is the memory_limit for themes ??
this theme support plugin massive Addons for WPBakery Page Builder ?
this theme suppor demo importer ??
Hi,
The theme is LTR oriented. To make it RTL compatible, the further customization of the theme source files must be fulfilled.
Here are the theme hosting requirements:
max_execution_time 600 memory_limit (up to) 256M or 512M post_max_size 32M upload_max_filesize 32M
We guarantee 100% compatibility with the bundled plugins only. There are no addons implemented in the theme, however, no issues were reported. Mostly, it works fine.
What demo importer do you mean? Please explain in more details. Thanks!
Regards,
Hi! I’m interested in this template, i’d like to know if it fully supports multilingual translation in english, italian and russian. Thanks for your time!
Hello,
The theme is WPML compatible. Please be free to get more info about WPML at this link https://wpml.org/documentation/.
Thanks a lot for your answer! I have a few more questions: 1) in homepage version 4 (and in other versions) under “Books Bestsellers” you only 5 books, could be possible to show more books in there? 2) in homepage version 4 (and in other versions) could be possible to add more sections like “Books Bestsellers”, for example for “top Rated products”, “featured products” and so on? Thank you!
Hi,
This area is managed by Essential Grid plugin. To change the number of the products in the row, you will need to edit the grid. To implement some more sections with the same style and options, you may add another grid.
Just wondering if this theme is compatible with WordPress 4.9 and PHP7. Thanks!
Hello,
We are testing our theme with the latest WP version. Please do not update it till the compatible update is not released. PHP 7 is ok.
Regards,
I Followed the tutorial to import dummy data, but don`t work. Is there another way to import the data?
My config server:
php_value max_execution_time 600
php_value memory_limit (up to) 512M
php_value post_max_size 32M
php_value upload_max_filesize 32MDear Customer,
Sure, our support technicians will be happy to provide you with the files to use an alternative way to install the demo content. Please feel free to create a ticket for them at this link https://themerex.ticksy.com/.
Your cooperation with us is much appreciated!
Kind regards,
Dear Customers,
In case you have issues accessing our support website https://themerex.ticksy.com/, feel free to contact the support operator directly via email at anna.themerex@gmail.com specifying your purchase code. Please take our apologies for any inconvenience caused.
Regards,
Hello, after the update disappeared the names of the categories of goods: http://leonidkayum.ru/magazin/. Could You explain why
Dear Customer,
This case needs to be investigated by our technical support team. Please submit a request for them at https://themerex.ticksy.com. Thanks!
Regards,
Dear Customers,
If you need installation service of the theme, you can contact our partner Mockingbird website custom studio and order this service. They have special prices for our theme installation and website customization. For more information submit a ticket by this link: https://mockingbird.ticksy.com/
Best regards.
I built a site for a client, and they turned off comments, somehow but now they want to have the comments back on, Is there an option somewhere where they could have turned off the comments, I can’t find anything to turn them back on?
Dear Customer,
There is no any default option to enable/disable the comments. It seems your client used some custom code to get rid of the comments. Please, try to find some additional code with display:none parameter and remove it.
Regards,
Hi,
Just a small rectification: You can manage the comments using the default WordPress options which can be enabled/disabled in Settings>Discussion https://prnt.sc/f7zn6v and in Posts>Quick Edit area https://prnt.sc/f7znm7.
Hi,
Perhaps i am idiot but i can’t change footer color, i made my color after copy original color sheme but foot color is always dark green… and identity color theme for my shop is red and grey …
Dear Customer,
Thanks for contacting us!
The dark blue color of the default color scheme can be updated within Appearance>Fonts&Colors>Color schemes>Text and Headers section http://prnt.sc/f2i5b0.
In case you still have some difficulties, please be free to submit a request for our technicians at https://themerex.ticksy.com/.
Kind regards,
Thank you very much but i have an other little pb with header. I create a color sheme just for it and i would like to have menu link into white for The visually impaired.
http://www.lune-earlate.comHi,
Unfortunately, I can not check your website’s frontend since it is down http://prnt.sc/f7073m. Please contact your hosting provider asking to fix it. Once your website is up again, please contact our support team asking them to take a closer look at the issue you faced. Thanks!
Regards,
Our support forum is temporarily down for maintenance. Please take our apologies for any inconvenience caused. It will be up and running in a while. For urgent cases, pleases contact the technical support operator via email anna.themerex@gmail.com
Slider Revolution doesn’t work on the main page in mobile version. But all settings and demonstration are include. Please could you suggest what is the problem?
Dear Customer,
This issue needs to be investigated by our technicians. Please submit a request at https://themerex.ticksy.com. To speed up the process, please provide them with your website URL, WordPress and FTP credentials.
Thanks! Have a great weekend!
Regards,
