Hello,

Thanks for your questions.

1. For currency switcher, please go to the widget used in the header you choose then you can configure it. 2. To add items to Countdown slider, when creating product, please click on Schedule then set time for it.

For the others, please send us your site and admin account at our Support System http://support.ytcvn.com/ then it will be easier for us to check and support you.

Thanks,

Hello Jhon-Sn,

Thanks so much for your report. I recheck this information and see that there is mistake while making the description of HiTheme. Actually it’s yes for both these values. HiTheme supports high resolution and has widget ready.

If there is any difficulty during using this theme, feel free to contact us via our Support System at: http://support.ytcvn.com then our team will help you.

Thank you,

Hi Friend,

Thanks for your comment. We sent you the quickstart, please check your email including spam box. If there is any other question, please contact us to get further support.

Thanks,

Hi Vibrentone,

About the text here, so sorry but could you tell me more detail.

About the Ajax Search, currently we updated this feature in our theme as Revo. For this one, we will plan to update it soon. Please stay tuned for this theme, we have changelog in detail for each update version.

Thanks,

hello. On this theme can you tell me how to change the color to red instead of orange. I purchased the theme but i am having trouble changing the color. thanks

Hi Friend,

Thanks for your question.

Please go to the page you want to change and check option Color Schemes in the Page Metabox in the end. If there is no configuration here, the page will receive the value on Theme Options.

If the issue remains, please create a ticket in our system at http://support.ytcvn.com/ then we will continue to support you.

Thanks,

Hello Stupki,

Thanks so much for your interest in HiTheme.

I checked the demo at http://demo.wpthemego.com/themes/sw_hitheme/ and see that it works normally. This is when the cart is empty: http://prntscr.com/fiol3h , and the cart with product: http://tinyurl.com/y7lftl2x

If you check and see the blank page remains, please send us screenshot then we will recheck it. If there is any bug in HiTheme, we will update to fix it.

Thanks,

Hello Tehnic97,

Following are our reply for the bug you sent.

1. WooCommerce categories menu: Currently, as in the theme feature that time, there is button to appear more categories at the end of the menu. However, you want all categories are shown on your site then we fixed for you. This is not a feature of Hitheme as first. But now, as your request, we improved this in current version.

2. To switch template from full page to boxed layout, it need configuring in the Appearance > Theme Options > Layout as the screenshot: http://prntscr.com/fdahlo

3. For the Image in the megamenu, actually it depends to the configuration of each host and in the Permalinks. To prevent this bug, you can add ”/” at the beginning of the image link like: ”/wp-content/images/upload.jpg”

4. About the megamenu, we update mobile layout 1 for Hitheme and there is mobile menu for this one. It’s released now.

5. About the Vertical Megamenu: At first, this is not feature of Hitheme, however, we developed it in the current version.

We think that we will not be happy with your then decided to refund for you. Hope that you will be happy with your next choice.

Thanks and Best Regards,

Hi Vipzter,

Thanks so much for your interest in our HITheme.

I’m sorry that currently this theme has not supported style for Pricing Table.

Thanks,

Dear Sir,

Please contact us via email: contact@wpthemego.com if you got problem with our support system. We will check and reply you soon.

For your issues, please give us your site and admin account, we will support you soon

Thanks!

OK I have sent email. Hope you can help me now

Hi Partyrock,

We recieved your email and will check and replied you in 24 hours.

Thanks,

Dear Sir,

We have answered your ticket 12 hours ago, please check your ticket again.

If you did not received email from our system, please contact us via this email: contact@wpthemego.com, we will reply you soon.

Thank you!

Well no email reached me in neither the accounts, I will try contact.

Thanks

Hi Feelipe,

We received your email and sent you the link to get the quickstart. If there is any difficulty, feel free to contact us to get further support from our team.

Thanks,

Hi Friend,

Thanks so much for creating the ticket. I’m so sorry that our Support Team overload now then it may take more time to check the issue and reply you.

I checked and see your ticket #TF584359 and told our team to care more about it. Hope that you can wait for us a little bit more

Thanks so much,

Hi! Sorry, but for me it’s important. Can you please give me the answer today?

HI Spazmdj,

Our supporter are helping you in the ticket: http://tinyurl.com/lhhdlkz Please follow it then we can continue to support you with these problems.

Thanks,

Thanks for your very good solution. I post another problem at my ticket. Hope you can help me very soon. Thanks again!

Hello, Did you edit my website, becouse all my website is in english now, and the category didn’t work proprely.

Hello,

Thanks for contacting us. Our support staffs have just replied the solution in your ticket. Please follow it and check if it works correctly.

Thank you!

Hello,

Thanks for contacting us. Our support team have just replied to your ticket #TF752884. Please check your ticket to get the download link.

Thank you!

Thank you!

Thank you!

Hello,

Thanks for taking time to inform us about this. We regret that you were being disappointed when geting support from us. We have checked your ticket again and we have replied to your ticket again to make it clear to understand that: 1. We do not use Customize http://prntscr.com/f3vvf2 in this theme, so you should go go to your admin panel and change the options in Appearances >> Theme Options. 2. With the top social, you could change in widget: http://prntscr.com/f3vt5w, you could check the part of documentation to see more detail: http://www.smartaddons.com/wp_documentation/sw-hitheme/#11 3. We are developing more colours for this theme, and will finish soon.

We really appreciate what you have shared with us. If you have any possible issues, queries or questions, please don’t hesitate to let us know.

Thank you!

Hello,

Thank you so much for informing us about this. We assist all customer no matter where they come from. However, on the previous days, our email system was in trouble and we have just fixed it to work correctly again. We apologize for this problem that affect you and after fixing our email system, our support team replied to your email, too. They are checking your issue and will help you as soon as possible. Please follow you email to help us assist you better.

Thank you!

Hello,

Thanks for your consideration. We are so glad to hear that you liked this theme. For your questions, we could answer as follows:

1. To install the demo, after purchasing the theme, you could contact us via our Support System at: http://support.ytcvn.com to get the quickstart file. This file will help you install your website as same as our demo, and you just need to add your own products, change logo, change the colors,etc. This file is not in the ThemeForest package due to the ThemeForest’s regulations.

2. Do you mean the icon sale or new as the image: http://prntscr.com/f3guvc ? If you want to translate the icons to your language, you could translate by yourself in the file hitheme.pot in the folder: wp-content/themes/hitheme/lang.

Of course, when you purchase this theme, our support team will assist you with any possible issues, queries or questions, going further. You could contact us via our Support System at: http://support.ytcvn.com, all questions will be replied within 24 hours, except for weekends and holidays.

We are looking forward to working with you soon.

Thank you!

Ok, thankyou very much!

Hello,

Thanks for your question. Changing the text is possible, you could check this article to get more detail: https://wordpress.org/plugins/wc-custom-add-to-cart-labels/ If you get any else problems, you could contact us at: http://support.ytcvn.com. Our support team will assist you soon.

Thank you!

Dear Sir,

Please check your ticket. We can not access your site with account that you sent us.

Thanks!

please try to login like following

www.domain.com/wp-admin/

Dear Sir,

We have resolve your issues, please follow your ticket and check

thanks!

Dear Ren,

Our theme fully meets your requirement. Please feel free to get our support if you have any problem with our theme

thanks!

Mình có gửi mail vào myta@ytcvn.com. Cậu xem và trả lời giúp mình Chứ cái trang support kia, mình đăng ký và gửi ticket, đều không có phản hồi gì.

Hello,

Thanks for contacting us. After having your feedback, we immediately check the Support System and it still works fine, but we don’t have any ticket from you. Please ensure that you send your issues at: http://support.ytcvn.com.

For your question, in this theme, we recommend using the minimum dimension being 600×600 pixels for your product images. If you have any else problems, you could email to myta@ytcvn.com and cc to anhvt@smartaddons.com to help us not miss any information from you!

Thank you!

Hello,

Thanks for contacting us. We are so glad to hear that you liked this theme and purchased it. We also checked the issues in previous comments and found that they were already solved (yay). So, please don’t be worried, our Support team is always ready to help you with any problems with this theme. You could contact us for help via our Support System at: http://support.ytcvn.com . All questions will be replied within 24 hours, except for weekends and holidays.

Thank you!