1743 comments found.
Hello, when I try to activate the license, it tells me that it is not possible.- Please I need if you can help me. Thank you
Hello Guisanana!
Our theme doesn’t require the activation. If you mean the activation of the bundled plugins, it is not required, please check this article. Please submit a ticket here if you need any other assistance or we didn’t get you right.
Best regards,
DFD team.
Why the theme do not install no pages, no menus. porftolio…etc?...just main layout and that’s it….
Hello Kokodesign27!
Please submit a ticket here and we’ll check the demo installation for you.
Best regards,
DFD team.
Hello,
I’m Ryohei Tanaka from Japan. I’d like to request. Is it possible to include Japanese google web fonts as default? https://googlefonts.github.io/japanese/ It will be better if possible.Regards, Ryo
Hello Ryo!
Please submit a ticket in our support center and specify more details about the request, so our team will be able to check it for you and help you.
Looking forward to your response!
Regards, DFD Support Team
I sent you several messages requesting that you install the FULL main demo for your NATIVE Theme. A week later still no response. The front page alone is useless to me, but there are errors even installing that. Can you do this for me or not…
Hello Rmaclane!
We’ve received your ticket and our team has replied it 17 hours ago, please, check your inbox and please let us know if you’ve received it.
Anyway, we’ve re-send the reply to you again, please inform us if you’ve received it.
Looking forward to your reply!
Regards, DFD Support Team
Hello, what is the Visual Composer version you offer in boundle with native? regards
Hello Tommaso1970!
The latest one, 5.1.1 if I’m not wrong.
Best regards,
DFD team.
I have problem with WPBakery Visual Composer plugin. If I active Visual Composer plugin, My ssl/https will has problem in front-end. But If I deactive Visual Composer plugin, My ssl/https sign will normal green in front-end.
Hello Realfriend!
We’ve received your ticket, thank you!
Our team will check it for you and mail you back shortly.
Regards, DFD Support Team
Thanks you i can use ssl/https
Hello Realfriend!
Thank you for reply!
In case you have any questions, you are welcome to contact us.
Regards, DFD Support Team
Can you help me ? Old problems come back again.
“I have problem with WPBakery Visual Composer plugin. If I active Visual Composer plugin, My ssl/https will has problem in front-end. But If I deactive Visual Composer plugin, My ssl/https sign will normal green in front-end.”
This problem happen in chrome browser.
Hello Realfriend!
Thank you for getting back to us!
Could you be so kind to submit a ticket in our support center and specify more details about the issue you’re experiencing so our team could recheck it for you again and provide you with proper instructions.
Regards, DFD Support Team
I have one issue – I do already own on of your themes (Ronneby) however, just looking through the preview / demo of this, is it just me or does it seem quite unoptimized / sluggish on any demo, just wondering if this is the case (Generally page / yslow optimized / seo optimized)
Hello MatthewMurdoch!
Thank you for your attention to our theme!
As for the loading time, our demo sites are not optimized, since we focused on showing the features and availability for our customers.
In case you buy the theme, you can optimize your images, install caching plugins etc and optimize your site.
If you have any questions, you are welcome to contact us.
Regards, DFD Support Team
Good day! Missing in visual composer shortcodes: accordion module, tabs and tours. Help to understand why
Hello Ecgeni_shev!
We need to check the issue from our to be able to help you.
Please submit a ticket in our support center and we’ll check it for you.
Regards, DFD Support Team
Love the theme. Very powerful!
Can I turn off the colored Category button that overlays the Featured image on a Blog page? I don’t have lots of categories and find it distracting.
Thanks.
Hello Disambiguator!
Thanks for your kind reply!
As for the categories, it’s not a problem to disable them. You can disable them by default for all blog pages in the Theme options -> Blog options -> Blog page options -> Content elements settings -> Category and you can also disable categories for a single blog page in page Blog page options metabox.
Best regards,
DFD team.
Hello. I can get this far in your suggested menu chain: Theme options -> Blog options -> Blog page options
but I do not see anything like ‘Content elements settings’ as a heading. I do see a switch for ‘Category tags and dropdowns’ which is turned off.
I would like to turn off the display on the Blog Page rather than having to fuss with each Single Post.
Currently using version 1.1.1
The ‘Content elements settings’ is a subheading of the ‘Blog page options’ section. The ‘Category tags and dropdowns’ is the list of the dropdowns over the posts. Please submit a ticket here and we’ll help you to disable the category label and mail you the screenshots of the element we disabled in the admin area.
Best regards,
DFD team.
I see. If you go through the “Customize” link the subheading is not there. But if you go through Settings > Theme Options you can see it. I think I have turned off the flag you want me to and I still see the Category overlay icons, so I’ll open a ticket.
Thanks, we’ll check your request and mail you the solution back.
Best regards,
DFD team.
Demo Install…VERY disappointed you can not install a complete demo…only the FRONT pages. Why? I need the complete demo…LMK ASAP
Hello Rmaclane!
The main demo content with blog, portfolio and gallery pages is included to Home demo. Every layout is a front page only, so if you need the demo data for blog, portfolio and gallery, simply install the Home demo after the installation of the layout you need. If you need our assistance please submit a ticket here.
Best regards,
DFD team.
HI, I am interested to your tpl before the promo ends… do you have a backend admin demo access?
Hello Venturenet!
Thanks for paying attention to our theme!
As for the admin demo access, sorry but we don’t. Nevertheless we can provide you with all the information you need, just ask.
Best regards,
DFD team.
is this theme support Polylang plugin
Hello Yusuframzadc!
We didn’t test our theme on compatibility with Polylang but some of our customers use this plugin and as far as we know they didn’t face difficulties with it.
Best regards,
DFD team.
is it possible to test once
Please egt in touch with us via our Themeforest profile contact form and we’ll check what we can do for you.
Best regards,
DFD team.
ok thanks
Looking forward to your email.
Best regards,
DFD team.
When I scroll your theme in mobile I found it is very slow. Scroll not moving down. I think if you remove smooth scroll effect form mobile view it will be ok. Only keep smooth scrolling for dectop. Yusuframzad@gmail.com this is my email if you can help me regarding multi language please help me through this mail
Thank you so much for your reply and help
The smooth scroll is disabled for mobiles in our theme. You can face this issue on iPhone with Safari browser which has its own scroll processor.
Best regards,
DFD team.
ya i am facing in iPhone with Safari browser. is it possible to solve this issue
It’s not a theme issue, it’s the way safari works on iphone so unfortunately nothing can be done here. You can try any other site with safari and you will get the same result.
Best regards,
DFD team.
ok thank you so much for your reply
Glad to help!
Best regards,
DFD team.
hi, i have purchased your theme…how many website i can create using the theme…
Hello Yusuframzadc!
Thank you for choosing our theme, we appreciate this very much!As for the license question, according to Envato rules, one purchase license is used for one ready project, please find more details in this post:
https://themeforest.net/licenses/standard
In case you have any question, please contact us.
Regards, DFD Support Team
sir, if this is the case then what is the use of a multipurpose theme
Yusuframzadc, the multipurpose theme means that the variety of the site which can be created with Native is enormous: from blog to corporate and shop sites, etc.
Regards, DFD Support Team
i need a multipurpose licence for this theme how can i get that
Yusuframzadc, thank you for reply!
All the questions connected with the licenses are managed by Envato only and we’d recommend you to contact Envato support to get more details about the question you are interested in.
Regards, DFD Support Team
Thanks ….
You are welcome!
If you have any questions regarding the theme functionality, please, let us know.
Regards, DFD Support Team
When you will ad RTL option to this theme
where i can get the same images used in the theme ….do you have the id of the images
RTL is already ordered and we are looking forward till it is completed.
As for the images, they were purchased on Shutterstock .
Could you please submit a ticket in our support center and specify to what images exactly you are referring to and we’ll try to help you.
Regards, DFD Support Team
I would love to be able to simply change the text where it says “Login on site” in the Top Bar when not logged in, thank you! Very beautiful theme btw! xoxox
Hello Prophecyprojekt!
Thanks for your kind reply!
As for your question, it’s not optional at the moment to edit that text, you can only show or hide it. Please get in touch with us via dynamicframeworks@gmail.com if you want to change that text and we’ll mail you short instructions on it back.
Best regards,
DFD team.
Finally figuring my way around and getting the site setup (thanks to your amazing support), but I can’t for the life of me figure out how to change or delete my front page image at holycow.org. Help please?!
Hello Mbuck111!
Thanks for your kind reply!
As for the image, not pretty sure if that’s a column or row background image. Please check the row options first. The background section is the one you need in the row options and the design section is the one for the column. Please get in touch with our support if you will not succeed and they will mail you the information with the screenshots back.
Best regards,
DFD team.
I need help, I can’t use Slider Revolution, when I try to create or import, I recieve ” Ajax Error!!! Error “
Hello Badele!
This issue is typical due to security settings or permissions errors with the server.
For this particular situation, you will need to contact your hosting provider and ask them to ensure that your file permissions are set correctly.
Additionally, this could be related to a ModSecurity rule being triggered due to a combination of keywords used in the core WordPress files.
Regards, DFD Support Team
Thank you for your help
No problem, always glad to assist you.
Regards, DFD Support Team
hi is this theme support RTL ?
if not when you will ad this option
are you gonna ad this option within one month..if not i am willing to go for other theme
Hello Yusuframzadc!
We are currently working on the RTL support and it should be ready in a week or two.
Regards, DFD Support Team
ok thanks then i will wait for two weeks
Hello Yusuframzadc!
You are welcome!
In case you have any questions, please, contact us.
Regards, DFD Support Team
Hi, I need to translate the native theme – metro blog to Spanish. May you help me with the steps? Is it straight forward? Thanks!
Hello Julioaguzmang!
You can translate the theme with the help of Poedit program or with the help of the translating plugin, such as WPML.
In case you need more details, please, submit a ticket in our support center and our support team will mail you back with the detailed instructions.
Regards, DFD Support Team
Hi, I installed the themeforest – template “metro blog” “ninth”, and I can’t change the background image for the “Blog” page (the page that: “You are currently editing the page that shows your latest posts.”)
I tried to add an element in the visual composer to later change the background image but it wasn’t possible.
I appreciate the help. Best
Hello Julioaguzmang!
Please check Settings > Reading and make sure that you have chosen the page Front page and the page you’d like to edit is not set as Posts page.
Could you, please, submit a ticket in our support center and our support team will check the page for you.
Regards, DFD Support Team
hi this thema have turkhs lang?
Hello Ctrlhelp1!
The theme can be translated to any language if needed. It can be done with the help of Poedit program or with the help of the translating plugin, such as WPML.
Regards, DFD Support Team
Dear Support team, you know how i can remove labels from google maps? I need only one pointer and no labels. Thanks!!
Hello Xrisxal2000!
Please try to delete the content from the tooltip content field in module settings, this article can help. Please submit a ticket here if you need our assistance with that.
Best regards,
DFD team.
