266 comments found.
Hello we cannot import sample data due to file error for 3 days My delveloper contacted your company but still we cannot import sample data What’s going on ?
Hi, I would like to update the revolution slider and Visual Composer but it is blocked. How can i do that ? Best, Christian
Hi Christian
We are using Extended Licenses for Visual Composer and Rev Slider that are bundled within inVogue, so there’s no need to update it form your side. We’ll make sure that all plugins gets updated to the latest version with every big theme update that gets pushed out. You can then simply update your theme and both plugins will also be updated.
Updating your theme can be done in the following way. http://heroplugins.com/product/invogue-theme/documentation/?section=knowledge_base&article=Update-the-theme
Kind Regards, Gideon
How can you adjust with a height of Banner Launchpads? I’d like to set as 300 or longer than what it is now (200 height)
Hi Quiz
You will have to add some custom CSS to the Custom CSS section which is located under the inVogue settings > General Settings.
CSS to add:
.htheme_launch_item{ height:300px; }
This should allow you to increase the height of the Banner Launchpads.
Regards HeroPlugins, Support
Hello please advice me with the following i already sent a ticket support but any answer:
Im facing right now the following problems
TEXT EDITOR -> Working with bugs, visual mode disappears, SAVE is disabled sometimes.
HEADING -> The excerpt is adding
at the end of the text. The added text is visible in the front end
Hi Imaginamossas
Thank you! We have received your support ticket.
Regards HeroPlugins, Support
I’d like to use a sidebar on a single product page. I’m not really sure why it’s not possible. Can’t find any setting which will make that possible. Please advise 
Hi Michielscheepens
The sidebar is not added to the single product page with inVogue and there is not a setting for this, we opted for this design so as to showcase the product itself and not detract from it. The sidebar would only be displayed on the shop and product categories pages.
I hope this helps clear things up! Please let us know if you have any further questions.
Regards, Milos
Are you likely to develop a dark skin for this theme soon?
Hi
This is something that we’ve looked into, but unfortunately not something that we will develop soon.
Kind Regards, Gideon
NEED HELP?
Please have a look at our Documentation section for answers. If you still can’t find what you are looking for, please Submit a Ticket for quick turnaround support.
Have a great day
Kind Regards
HeroPlugins
Hi, since some update of your theme i got very bad bugs, for example the sticky menu that dont take into account the height of the logo in “invogue settings” it take the normal logo height.
Also woocommerce translation dont apply on cart and checkout page, usually this bug come from templates integrated into the theme.
orr this : http://prntscr.com/f2tiva
Hi Brockway
It is possible that you need to do a theme and WooCommerce update.
However, you are more than welcome to send us a support ticket by clicking on the link below.
http://heroplugins.com/product/invogue-theme/documentation/?section=submit_ticketWe will gladly assist you with any support you may require.
Regards Edwil
I have last version of everything, at all time. ticket send.
Hi Brockway
Thank you, I will have a look and get back to you asap.
Regards Edwil
Hi! Hope you can help me out asap please www.mintgraphics.com.au/test3
I added a new page and now the search button and the cart thing are under the menu. Can you put them next to the menu? or on top on the top right of the logo?
Thank you
ok something very weird is happening. Every new page I am adding is not working correctly. I have added Bridesmaid page & Testimonials. Now that I have added them, the search button came down with the card icon as well. Also, when I click on Bridesmaid, I can’t click on testimonial (a new page I just added as well). And when I click on testimonial, I can’t click on Bridesmaid!!
Please have a look asap. I need this done asap please.
if you look at the menu on the Bridesmaid page its PERFECT other than missing both the bridesmaid and the testimonials links. Why?!? The menu should always show the menu items.
Hi
It looks like all menu items are showing now. I saw that custom dev was done on your menu to show the logo center top. This might have caused the items not showing. Please feel free to send us a support ticket, if you haven’t already, and we’ll gladly take a look.
http://heroplugins.com/product/invogue-theme/documentation/?section=submit_ticketKind Regards, Gideon
hi i already did but things are so messy
The menu is not working completely , every time I add something on the menu it is not there anymore. Also I don’t know why is the code like that http://mintgraphics.com.au/test3/testimonials/Please can you reply to my support asap?
Hi MandyT93
It looks like the issue might be being caused by the custom changes made to the menu layout as its not using the default intended display.
I’ve sent through a response to your ticket but please let me know if you haven’t received it.
Regards, Milos
Pre – Purchase Question – theme looks perfect for a project I have in mind. Is there a header option version where the logo is above a centred navigation?
Hi
Thank you for getting in touch!
Unfortunately this option is not available. This can be achieved by either using a 3rd party plugin or some custom css.
Kind Regards, Gideon
Hi there, After updating to the latest version of the Theme from Themeforest.com (version 1.20.16) my settingspage is completly empty and the frontend is all scrambled up.. According to your changelog there has to be a version 1.20.17 available.. I can’t find this anywhere.
With kind regards,
Douwe
Hi Douwe
The latest version of the theme requires you to update WooCommerce as well.
1.20.16 is sufficient and is the latest version on ThemeForest. 1.20.17 is available as theme update via your WP Backend. Updates can automatically be picked up by WordPress and in this case you will be able to run the theme update directly from the ‘Themes’ page within the WordPress admin area. http://heroplugins.com/product/invogue-theme/documentation/?section=knowledge_base&article=Update-the-theme
1.20.17 will also be available as download from ThemeForest sometime tomorrow.
If you need any assistance, please feel free to chat to our friendly support team, we’ll gladly help. http://heroplugins.com/product/invogue-theme/documentation/?section=submit_ticket
Kind Regards, Gideon
Hi Douwe
I just wanted to follow up with this as it looks like we haven’t received a support ticket yet, please do let me know the ticket number if you have submitted so that we can follow up on it.
Regards, Milos
Error update woocommerce 3.0 , single product quantity css error
Hi
The WooCommerce 3 update was a very big update from WooThemes and all themes also needed to be updated, so please make sure that you also update inVogue to the latest version.
Updating the theme can be done in the following way. http://heroplugins.com/product/invogue-theme/documentation/?section=knowledge_base&article=Update-the-theme
Please feel free to send us a support email if you need any assistance. http://heroplugins.com/product/invogue-theme/documentation/?section=submit_ticket
Kind Regards, Gideon
I’m having an issue on the cart page, with there being a large gap between the ‘CART’ wording and below with all the products, not sure why this is but I want it to be right underneath. I have updated to latest versions of wordpress/woocommerce. I’m wondering whether this is why.
Issue resolved – Background layout needed to be other for cart page.
That’s great news! Glad you are sorted;)
Can the search result page be changed ?? I would like to display only the products and one next to each other instead of one product per line.
Hi Vansuita
Unfortunately there aren’t any alternative design options for the search page included with the theme. It would require to either add in some custom CSS to alter the layout or edit the template to create the layout you need.
Regards, Milos
Are all the pics and photos included in the demo data?
Hi
Hi, we include quite a few of the demo images, but they are all watermarked, as they are not royalty free.
Kind Regards, Gideon
Just replied to my ticket. My site is down after the update and hope you can look at it asap please. Thanks.
Hi sbbrand,
Could you please tell us what the ticket number is so that we can follow up as soon as possible.
Regards HeroPlugins Support
Hi there, i have a small issue with your theme :
I use managewp.com to manage all my client website, issue is that on all the wordpress installation i manage with it, your theme seems to be the only one that i cant update trough managewp.com
Indeed everytime i try, i get an error and the website turn into a 500 error. After that i need to manually reinstall the theme by FTP.
Can you fix that please. Regards.
Hi Brockway
Can you please send us a support ticket at the following address:
http://heroplugins.com/product/invogue-theme/documentation/?section=submit_ticketRegards HeroSupport
Hi Brockway
Thanks for your input on this and bringing it to our attention!
For any users who do make use of ‘managewp.com’ for their site management we would like to just let you know that we will be looking into compatibility with this service for inVogue to make sure that there are no issues. We unfortunately don’t have an ETA on this process as yet but will make sure to update this comment with any info as soon as possible. Alternatively please keep an eye out on our newsletter for updates.
For the time being information on how the theme update can be done can be found on our documentation page at the below link.
http://heroplugins.com/product/invogue-theme/documentation/?section=knowledge_base&article=Update-the-themeEnjoy the rest of your week!
Kind Regards, Gideon
Hi Gideon,
I’m not sure, but i’m almost certain that managewp.com send request to WordPress that then use the normal update process. So it’s more that InVogue dont work well with WordPress normal update, or Envato API. ManageWP here is just the middle men here i think.
But if you have different insight i will be happy to know.
Regards,
Eric.
Hello
1) I want to say that you made very beautiful theme. Good job! 2) How can I remove site title only on woocommerce shop site? Can you send me any CSS or function?
Thank you.
Hi Vidensky, thank you for the kind words 
If you could send us a support ticket so that we can setup a child theme for you, this would be best practice so that you don’t lose any changes when you update the theme.
Submit ticket here:
http://heroplugins.com/product/invogue-theme/documentation/?section=submit_ticketRegards HeroPlugins Support
Thank you, you are the best. I sand you ticket
How long does it take to answer support ticket? I send one yesterday and you didnt reply, thanks
Hi
We normally reply to tickets within 12 hours, but please allow for a maximum of 24 hours.
I just had a look at all tickets and cant seem to find yours. You would have received an auto response directly after your ticket submission. Please can you send me the ticket number and i’ll follow up immediately.
Please also check your spam filter.
Otherwise please send us a mail directly to support@heroplugins.com, we’ll gladly help:)
Kind Regards, Gideon
Hello, I have not received any response. I do not have any ticket number. I tried to send ticket 4 times but no response :/ Is there any another way how can I send you mail?
Hello Heroplugins, I would like to know If I can setup two types of products. One with units (simple, where you can order the amount of units you want: value per unit * units needed) and other with weight (where you can order the weight you want for each product, and the shopping cart does the math, (value per Kg * weight needed ). Does your model supports this functionality and both types? Thank you
Hi Cpedrosarodrigues
The theme makes use of WooCommerce for running the store functionality which does by default allow for the sale of products by quantity so you’d be able to add multiple items of a product to your cart. Unfortunately though it does not cater for basing a purchase on weight so this functionality is not included by the theme and I believe it would be necessary to use another 3rd party plugin to provide this functionality.
I hope this helps.
Regards, Milos
Quick question: When I try to import a full demo content after around 40 seconds it shows an ERROR. Can you please advise?
Hi
It seems like your server might run out of resources, but we can quickly take a look at it for you if you send us a support ticket. This should be very easy to solve. http://heroplugins.com/product/invogue-theme/documentation/?section=submit_ticket
Kind Regards, Gideon
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