53 comments found.
Hello i am using header 2 , here missing files of our great partners can u please resend the file thanks
Hi.,
Please download our latest version from ThemeForest and use it.
Regards., DesignThemes Support.
I have its latest version not old version but files are missing
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/buddhathemes so that we will send you the updated theme files.
I incorrectly bought the html version of Hydro download instead of the WP version. Please would you credit back this purchase, I have both purchase codes for Hydro if you would like to see them.
Hi.,
Thank you for contacting us.
Please purchase the hydro Theme and send us the purchase code, so that we will refund the hydro HTML template purchase.
HYDRO – One Page Portfolio WordPress Theme : https://themeforest.net/item/one-page-multipurpose-wordpress-theme-hydro/14710109
Thank you, we look forward to help you!!..
Hi.,
Please send request via https://help.market.envato.com/hc/en-us/requests/new – and explain exactly what you need to achieve, and they will handle this for you.
Once Envato can verifies everything, they will refund you.
Hi there, I contact you a few weeks back, I have only one question regarding the menu, it doest work anymore, seems like the anchors don’t work. this is my license – - cbb3dbf2-6761-4df2-aceb-32b8e9d167db – 12 Jan 2016 REGULAR LICENSE – - I already wrote you but had no response… please help
Hi.,
Kindly, mail us your site link and FTP login details immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Sorry to bother you guys, I sent the info more than a week ago and still didn’t hear from you. I understand you guys might be busy but I am in a time constrain. Please Help
Hi.,
Please send your site URL to login. We already have your login details,
Regards., DesignThemes Support.
Hi.,
The issue has been resolved. Please have a look. Don’t hesitate to get in touch for other issues.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end 
I am grateful for your help. Please you think that would be much to ask to tell me what went wrong? I need to keep using this template and I don’t want to run again with the same problem. I would like to be able to fix it myself if it happens again. Lastly please, don’t worry for the review I will do it right away. I actually extended the warranty and I don’t regret it.
Hi.,
We have updated the following .js file ” jquery.scrollTo.min.js ” Please note it.
File Path – http://presstrip.diamondpr.com/a-cultural-feast/js/jquery.scrollTo.min.js
Regards., DesignThemes Support.
I purchased the HYDRO theme on themeforest and was wondering if you have a video on how to edit the background images, header images, etc…. I think I have the rest of this figured out. (I have been a wordpress user for years and I am just starting to move to html and this theme is awesome). Do you have a video on how to edit the images in your them, or can you help me on how to edit the images? Thanks in advance- Dustin
Also if you have a video on the blog setup would be very helpful.
Forgot to mention that I have the HTML version and not the wordpress version
Solved the location on the parrallax background image. Still cannot find the location to change the logo in the html, css, or other files. Any help would be appreciated?
Hi.,
Kindly reply back with your site address and some screenshot / video like references for a better understanding on it. So that, we can check and have a clear look from our end. Then we’ll help you get rid of it!!!
Regards., BuddhaThemes Support.
I solved the issues above but still have a question. Is there a way to edit the html where the parallax image is different on mobile browsers only?
HI.,
Kindly reply back with your site address and some screenshot / video like references for a better understanding on it. So that, we can check and have a clear look from our end. Then we’ll help you get rid of it!!!
Regards., BuddhaThemes Support.
A screenshot/video will not help my question. Is there a way to use the parralax image (built in your HYDRO html) for for desktop/laptop, and then use a different image to display on mobile browsers?
Hi..,
Kindly get into your template-directory through “html/hydro/style.css” and add the below given code in your style.css.
.dt-sc-parallax-section { background-size: cover !important; }
If you still find any difficulties, Kindly mail us your FTP details or site address and some screenshot / video to support@wedesignthemes.com . So that we can help you better.
Regards., BuddhaThemes Support.
That did not change the image once the browser is reduced down to mobile size. Still having this issue. Website is NOT live yet because of this one issue. So we dont have an FTP login because it is being built on our local machine before we upload the files to our server. This is very frustrating
Hi,
Please be more specific about your issues with some screenshots/videos to support@wedesignthemes.com so that we can check and let you know asap.
Regards., DesignThemes Support.
Hi, i have downloaded the HTML template from elements.envato.com but the section link is not happening.. kindly help…
Hi.,
Thank you for contacting us.
Sorry, you have downloaded our template via Envato elements, we can’t provide the support for Envato element subscription users.
If you need support from us, then you need to buy the template from ThemeForest.
HYDRO – Multipurpose onepage HTML Template
https://themeforest.net/item/hydro-multipurpose-one-page-html5-template/12275016?s_rank=2If you have any other queries, please feel free to contact us. We are always ready to help you.
Regards., BuddhaThemes Support.
Hi, I downloaded the hydro theme, for some reason the anchor links don’t work. what do you think it’s the problem?
Thank you so much, I really love this theme!
Hi.,
Thank you for contacting us.
Kindly, Confirm your purchase code through the right bottom form located @ http://themeforest.net/user/designthemes
If you need your Purchase Code you may download it from your ThemeForestaccount>Downloads>choose the necessary product>Download>License certificate & purchase code.
Kindly refer the following links for getting clear idea.
http://wedesignthemes.com/support/knowledge-base/purchase-code-where-to-download/Regards., BuddhaThemes Support.
Hi, I downloaded it on https://elements.envato.com my license says: UT Project 2. But there is no actual number
Hi , I downloaded it on https://elements.envato.com. The license appears as: UT Project 2 . But there is no number or anything. Please help!!
Hi , I downloaded it on https://elements.envato.com. The license appears as: UT Project 2 . But there is no number or anything. Please help!!
Hi.,
Sorry , it does not contains the license key . If you want to purchase our template then here you go – https://themeforest.net/item/hydro-multipurpose-one-page-html5-template/12275016
Regards., BuddhaThemes Support.
Hi there, love the theme but need a little help. How do I replace the images in the Team section? I am using wordpress. Many thanks
Hi.,
Kindly refer this video – http://recordit.co/jNPMmtXxnn And kindly contact us via HYDRO WordPress comment section https://themeforest.net/item/one-page-multipurpose-wordpress-theme-hydro/14710109/comments
Regards., DesignThemes Support.
When I try to install the template on Wordpress I get the following message: “The package could not be installed. The style.css stylesheet doesn’t contain a valid theme header.”
Help please?
Nevermind, figured it out
Hi.,
Thank you
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., BuddhaThemes Support.
Menu of demo doesnt work on mobile or desktop
Hi.,
Thank you for your interest on our theme.
Thank you for letting us know. It is scroll jquery issue , we will fix this issue in our demo ASAP !! If you bought our template we will fix it in your file.
Regards., BuddhaThemes Support.
Hi.,
Thank you for your interest on our theme.
We have fixed the scroll issue , please have a look.
Refer : http://recordit.co/WKnl95L4m4
Regards., BuddhaThemes Support.
Hi, me again, I sent my purchase code earlier.
I have noticed when I switch to the boxed version the video doesn’t work at all.
The code seems to assume video full width?
Can you help?
I want to use the box version with video.
Gordon
Hi.,
Kindly send us some screenshot/video when you have met the slider issue along with your FTP Login Credentials through the right bottom form located @http://themeforest.net/user/buddhathemes so that we will check the issue.
Regards., BuddhaThemes Support.
I added your code and now the video appears in the header rather than the slider. Quite bizarre. http://www.clydedigital.co.uk/index-slider6.html
I don’t know why you can’t simply fix your scripts before selling them and sending them out to people; it’s not like I am doing anything strange here—they are your scripts run natively without any manipulation by me and there are obviously problems.
I simply want my homepage to look like your demo with the video slider but I had a look at your demo and noticed that it seems to serve the video even when using a phone—can you confirm this?
In an ideal world you would not serve a video slider to a mobile phone, of course, since many people have poor connections and limited bandwidth.
My original problem (the video not showing on an ipad) seems lost in a sea of confusion.
I am unable to provide you with my FTP details as I have other websites up there that I cannot expose to risk. Can’t you simply fix the problem and send me the files? The problems I am experiencing cannot possibly be unique to me or have anything to do with my particular ipad or anything else.
Hi.,
Thank you for Contacting us.
We can’t view the page link. It redirects to “Page Not Found” page.
Please refer the attached screenshot : http://prntscr.com/hy0ma2
My code: 8dbdb78b-9c4b-4ef9-a997-aa41a5e2bfe8
Hi there, I am testing the page with video and have a couple a question. My test page is here http://www.easymultimedia.co.uk/hydro/index-slider6.html
Please note that this is just a test page and not my real website. I wanted to understand it first before deploying.
Q) I tried looking at this page on the ipad with safari and it seems like the video doesn’t work. Is there an issue with that or a fix?
Gordon
Hi.,
Get into your style.css file and paste the belwo code, then check out the issue.
.fullwidthbanner-container.banner-video > div { position: relative !important; }
If you still have any issues, kindly send us your FTP Login Credentials through the right bottom form located @http://themeforest.net/user/buddhathemes so that we will check the issue.
Regards., BuddhaThemes Support.
Menu doesn`t work in Chrome, Opera and others browsers, work only with Mozilla, can you help or fix?
Hi BBodya.,
Sorry for the inconvenience, kindly get back to us with your purchase code along with your domain name , FTP Login Credentials. So, that we will check your issue and fix it ASAP!
Regards., BuddhaThemes Support.
Are your menu’s and headers in html and css or javascript?
Hi Coolbaby.,
Thanks for the interest in our theme.
We have used both css and js codes for our header and menu section.
Regards., BuddhaThemes Support.
Do you have an option for a pure css menu? JS menus are not very seo friendly and since I would be switching from a pure css menu, it would make it even worse.
Hi Coolbaby.,
Sorry for the inconvenience, but we do not have pure css menus in our html template.
Regards., BuddhaThemes Support.
Sir, Google map is not working .
Hi.,
Please follow the instructions in the below knowledge base link for updating the Google maps api key.
http://wedesignthemes.com/support/knowledge-base/google-maps-api-error/I’m having a problem with getting text on the slider to fit on the page on smaller screens and mobile. I’m using index-slider5 and I’m using the slider test from index-slider4. The text stays one line rather than breaking into multiple line of text. Is there a way to get it to break to multiple lines?
Hi.,
Kindly, send us the page link where you have the issue. So that, we can check and have a clear look from our end. Then we’ll help you get rid of it ASAP!!
Regards., BuddhaThemes Support.
Thanks, here is the link. http://touchstone-media.com/test/index.html
Hi..,
Kindly mail us your FTP Credentials through the right bottom form @ http://themeforest.net/user/buddhathemes .so that we will check the issue and fix it ASAP.
Regards., BuddhaThemes Support.
I have recently purchased this theme and mistakenly bought the wrong version. What I need is the wordpress version, and I am wondering if it is possible to get a refund for the wrong version and instead purchase the correct one? I will not be using the incorrect one for anything.
Hi sxkttnmvp.,
Please purchase the wordpress theme from this link https://themeforest.net/item/one-page-multipurpose-wordpress-theme-hydro/14710109?s_rank=14&ref=designthemes and let us know the purchase code so that we can refund the html purchase.
Regards., BuddhaThemes Support.
Hi, Hydro works with wordpress 4.7 ? Regards
Hi.,
Thank you for contacting us.
Yes, Our Theme is compatible with WordPress 4.7.
It seems that you have posted the comment from HYDRO – Multipurpose one page HTML5 Template section. For further queries please post the comment from the following link in One Page Multipurpose WordPress Theme – HYDRO
https://themeforest.net/item/one-page-multipurpose-wordpress-theme-hydro/14710109/commentsRegards., BuddhaThemes Support.
Hello,
I purchased your HYDRO template. My website is www.mindimmersions.com
I cannot find the image file for the background. Can you have a look at me site and help?
Thanks Ken
Hi Franchiseken.,
Kindly get into your template-directory and in style.css, Just add the below given code and change the “URL” with your respective image size ( 1920×1200 ) url.
.intro-parallax.dt-sc-parallax-section { background: url(http://placehold.it/1920x1200/252525) fixed no-repeat; }
Regards., BuddhaThemes Support.
Hello, I just bought this and pulled it up on Dreamweaver – looks all over the place.
What is the best web editor for this template? or what is the best settings for Dreamweaver to easily edit this?
Hi.,
We just used Dreamweaver to develop this template and there is no special settings in it to edit the code. For easier way you can use the Design mode to edit it.
Regards., BuddhaThemes Support.
Just to clarify – in Dreamweaver you need to switch to “Live” view to see it normally.
Thanks
Hi.,
1) We told to you use the “Design Mode” in dreamweaver to editing the template very simple.
2) We cannot see any yellow spaces in your site. Please have a look. Also make sure you have followed all the guidelines that the google ads specified for adding it.
Regards., BuddhaThemes Support.
Hello,
This is my second request. I purchased your Hydro HTML template. Here is my purchase code. 7a41b06a-66a7-48bc-b67d-143ef688de74
I need help with one question:
The 1920×1200 image that scrolls in the background. What is the file name and what line is it located in? Am I missing something?
Ken
Hi.,
HTML file – index-header1.html
CSS file – style.css, line no – 533 (approx)
.dt-sc-parallax-section { background: url(http://placehold.it/1920x1200&text=Parallax+Image) fixed no-repeat; background-attachment: fixed; background-color: #000000; background-repeat: no-repeat; color: #fff; padding: 115px 0px; border-top: 4px solid; border-bottom: 4px solid; position: relative; }
Replace the image URL, as per your wish.
Regards., BuddhaThemes Support.
