3569 comments found.
Hey Guys!
We would like to extend support but before we do that, we need to get a couple of questions sorted:
We wonder, if we extend support, you would be able to help us on the following things:
1) Change the currency symbols, for example from $ to US$
2) To make the “size” option of a clothing product show inside the checkout table on checkout page
3) To hide the “related products” completely from wordpress
4) To help us on implementing the pay through credit card into the theme with “Paymill” (it’s more of a layout kind of thing, because we already got the plugin)
5) Help us to change our main site from http to https (we already have the ssl certificate, we just need to change the primary site to https)
An answer if you may be able to help us on these things if we purchase support would be appreciated 
Thanks so much!
Hi lala1003,
A lot of your questions are customization questions and support doesn’t offer customization services as we wrote on our support homepage.
If you’re looking for professional help in this matter, there’s always someone available for such tasks on the WP Kraken or Envato Studio. Pricing and timeline are always straightforward there and that’s the main reason for recommending those services.
Thanks for your understanding!
Kind regards,
—Ylli
Hey Ylli,
thank you for your answer!
We are in an inconvenient position right now, because we still need your support on a thing, that’s happening when we create another multisite under a domain like for example: www.example.com/us
If we create this US site in the backend, the Aurum theme looks totally different and we cannot change anything in the Laborator section unfortunately. The changes just won’t go through.
So we were hoping that we could purchase your support, for you to check what’s going on with the theme on the US site. And then we got the couple of things we mentioned above.
Would you maybe be willing to help us on this? Because otherwise we would be needing to purchase your support for the US site Aurum theme and then another support from the pages you suggested.
We would be very thankful for your support
Hi lala1003,
I’m really sorry but even if we want, we don’t have time for a freelance work because we are constantly working to update our themes to introduce new things features and a lot of things in between.
Hope for your understanding and have a great day!
Kind regards,
—Ylli
Hi, I updated wooCommerce to the newest update 3.0.7 and some of the templates from Aurum are not compatible. It gives me the following notice: “Your theme (Aurum – Child Theme) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.”
Thank you
Hi gabycd,
That happens because on the latest version of WooCommerce one unimportant file changed.
The latest version of Aurum (currently 2.9.8.1) supports WooCommerce version up to 3.0.5 and you have installed the 3.0.7 version.
Now that you have updated the plugin Don’t worry, just ignore that message because you will not face any problem.
When WooCommerce releases another update, please check theme changelog if the latest version of the theme supports that version of the plugin before updating.
Kind regards,
—Ylli
Hello, I have updated the theme but now I’m having problems with a lot of pluggins like Loco Translate, that doesnt let me update the translations or even with the Theme Options, I try to make changes and they do not get saved, the logo of my website dissapear and more.
Hi gabocolmenares,
Have you also updated the plugins and most important the premium plugins included with the theme, to their latest version. You can do that by going to Appearance > Install Plugins
Kind Regards,
Art
Yup, everything its updated, but still have the problem to save changes on the theme or pluggins and giving me errors on some page of the dashboard.
Hi gabocolmenares,
Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Done, the information have been sended, please help me and the you a lot.
Hi. This theme is not mobile responsive. it doesn’t appear correctly when i load it in mobile ..pls advise
Hi abyshobs,
The theme is fully responsive, it works on every mobile phone and tablet. Maybe you have forgotten to remove the top bar by clicking on the X.
Here is the demo: http://themes.laborator.co/aurum/
Kind Regards,
Art
Since updating the theme and Woo-commerce last week, customers can no longer complete an order. When filling out all address fields correctly, the following message is displayed “There are no shipping methods available”. In the admin area the following message is displayed: “Your theme (Aurum) contains outdated copies of some WooCommerce template files”.
Hi PMPress,
That’s strange, can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
I noticed Aurum 2.9.8 supports WooCommerce 3.0.5. Since then 3.0.6 has been released, can Woocommerce be updated to this on the current aurum version?
Hi there,
WooCommerce 3.0.6 was a small update for the single grouped product which WooCommerce team forgot to fix, if you update it will show that your theme has outdated files of WooCommerce but in reality that’s only a single file, which means the theme works on the latest version of WooCommerce.
Kind Regards,
Art
Helo,
1. I would like to know how I can activate category links on top of single product page: http://imgur.com/a/XWdqX 2. Is there any way to change color just for “add to cart” button? http://imgur.com/a/OeOLLRegards
Hi malex92,
We have moved our support system to Ticksy, which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Kind Regards,
Art
Has anyone used this theme for a multi-vendor store? Would greatly appreciate anyone’s experience or feedback. I am planning to use it with WC Vendors Pro. (I have used Aurum previously for a single-vendor client but am considering purchasing another license for a multi-vendor client).
Hi ebriggs,
I can see that you added a ticket on our support system too. Don’t worry, we will reply to that ticket soon.
Kind regards,
—Ylli
Hello, I’m using the Aurum Theme, evanto purchace token 03d92af8-e745-437b-b6ad-155f991a8950, I’m having a problem to update the theme (Download failed. cURL error 35: error:14077410:SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure) I need help but support is expired.
Hi gabocolmenares,
This seems to be a problem with your server configuration, and that will most likely happen when trying to install other plugins through your WordPress dashboard.
You can find a way to work around the problem here: https://wordpress.org/support/topic/getting-download-failed-error0d0890a1asn1-encoding-routinesfunc137reason?replies=10#post-7376391 However, as noted on that same thread, ignoring the error is dangerous. It’s strongly recommended that you contact your hosting provider and ask them to move your site to a newer, more secure server with up to date software: https://wordpress.org/support/topic/getting-download-failed-error0d0890a1asn1-encoding-routinesfunc137reason?replies=10#post-7387690Kind Regards,
Art
hey guys i just need to ask for buy this theme aurum the aurum have translate option or not ???? bcz my language is persian and i need to know can i translate categories or product or anythings in this theme ???
Hi there,
Yes, Aurum is translatable ready and can be translated to any language as promoted on our item page, this is also visible on this demo of aurum:
http://themes.laborator.co/aurum/multilingual/Kind Regards,
Art
hi sir no i mean translator like as goodlayer theme tour package i can translate parameters in this theme in wp in theme option sir i just asking page translator for example translate product in wp mode not in user view i want to buy this theme but i dont know in wp menu have any traslate for example reply change to my lang ?
Hi boyman1986,
I can’t understand what you mean, the theme support multi lingual content, you can translate it with any translation plugin.
Kind Regards,
Art
plz tell me a email address to send to you photo for translation system in theme option i see your theme dont have this option bcz your not know any thing about this i dont need translate with plugin i need translator in theme option like as tour package by good layer or time travel
You can contact us here, upload your image on http://tinypic.com/ or any other image uploading service.
P.S. Try to write a more clear sentence please by using commas and breaks on your sentence!
Kind Regards,
Art
hi sir
coming back again
follow red pen and check it in pic
hi sir
coming back again
just follow the red pen in the pic
i mean this translator in theme options
look at pic i change lern more to بیشتر and change evry things
you can see this theme defults in evento market good layer; tour package
and check it back when i buy this theme in www.kishava.com
Hi there,
You can do this by using Loco Translate plugin, each word is scanned and can be translated to any language, as I have replied in my first comment.
Kind Regards,
Art
ok sir tnx for your reply
Hello, i was wondering if you can help me out.
on our website https://www.marylenemadou.com you have men / women in the menu, if i click on men and take a mens item , the bar below the menu text goes to women…
what is wrong there?
i cannot seem to find the issue here.
thanks for your help !
Hi hansp,
I am sorry but I couldn’t find an issue there, maybe you have not explained it well.
The items on your menu take you to the product category as shown, also Men takes you to men category and Women takes you to women category.
Kind Regards,
Art
Hello
If you see for example https://www.marylenemadou.com/product/marbles-bandana-indigogreen/This is a mens article.
Still. The underlined text in the menu is at women but should be at mens.
Hi there,
I have added some CSS in your Custom CSS, you can see it live now.
Kind Regards,
Art
Hi Thank you
i reset the comet cache plugin to see the difference.
now it is ok but the menu item STORIES gets underlined aswell at mens single item.
Hi there,
Are you still having this issue because I just checked it and it seems to be showing fine.
Kind Regards,
Art
Hello, it works… kinda
The single product at mens category has the line now under mens instead of women but also a second line at stories
see: http://imgur.com/a/1Rqwy
Hi hansp,
I can see that you have solved this problem.
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support in the future, please just write a ticket on our dedicated support center and our team will assist you.
Thanks and have a great week!
Kind regards,
—Ylli
Hi, I am currently using Aurum Theme.
I did all customization on the child theme, yesterday I received an email that theres a new update of the theme. My question is Do I use “Envato Market Token” on the Child theme or the parent?
Thank you
Hi gabycd,
You will need to update the parent theme since the child theme does not need to be updated.
Kind Regards,
Art
hello… I just updated the theme to 2.9.8.1. However after updation the products slider etc are not seen. I only updated through envato toolkit. My purchase id is aadc4b69-be9f-44ea-baaf-34b2730a83de however the support for this is expired. On seeing the visual composer has failed to activate.it says to renew the license. But as far as I know you provide the recent updated plugins with the updated theme.Please please help
sorry and i had to post here since ticksy is not working it says 502 bad gateway.
Oh Nevermind its working now. Thank you so much for such a great theme. I never have problems with it
Hi Hibar,
Glad to hear that the problem is now solved
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Hello, Is this woocommerce addon (https://woocommerce.com/products/variation-swatches-and-photos/) fully compatible with this template?
Hi SantiagoRocha,
Thanks for your interest on our theme.
Hmm we don’t know for sure if this plugin fully works on our theme but it should, we have seen some users that use this or any similar plugin on our themes.
Kind regards,
—Ylli
Good afternoon laborator,
I just purchased the theme and everything is looking great so far. Just one thing concerning the language.
My Wordpress core is installed in Dutch, but none of the theme buttons, texts, etc got translated upon installing. I was under the impression this would be the case.
My question: what is the fastest way for me to manually translate all the texts on the cart, buttons , category links, etc?
Thanks!
Hi Inki,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Hi there, placed two tickets for support last week but still not heard anything from you.
Hi EdenCG,
All of the tickets have been answered already, one of them was answered 5 and the other 4 days ago. Please re-check them before posting.
Kind Regards,
Art
Thanks for coming back to me Art. Just checked and one ticket has disappeared and the other says its closed but hasn’t been answered.
Hi there,
I have just posted the reply, I don’t know why but as you can see Arlindi has added the reply as a note (which you can’t see) and the ticket was marked as read.
See image:
Kind Regards,
Art
Hi, I want to have a different logo for each language version of the website. How can I achieve that?
PS: I have WPML already installed and have translated the rest of the theme.
KR, A.
Hi aapo77,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Hi, good afternoon, I’ve been looking at your topic and I really like it. 1 – I would like to know if you can modify the payment gateway so that it looks good with stripe and some more changes of products that fail from mobile version. 2 – I would like to know if these changes help the people who ask for it. Or if you charge more money. 3 – I would also like to know if to fulfill the year of services, in the future if it is updated and there are problems with the update as I am reading many new people helps with it or have to pay again.
Thank you.
Hi, good afternoon, I’ve been looking at your topic and I really like it.
1 – I would like to know if you can modify the payment gateway so that it looks good with stripe and some more changes of products that fail from mobile version.
2 – I would like to know if these changes help the people who ask for it. Or if you charge more money.
3 – I would also like to know if to fulfill the year of services, in the future if it is updated and there are problems with the update as I am reading many new people helps with it or have to pay again.
Thank you.
Hi Tize,
Thanks for your interest on our theme.
1— Sorry but we don’t offer theme modifications. If that is a problem of the theme we will help you for sure.
2— Our support doesn’t offer theme modifications. For more info related to this question please read this article.
3— When you purchase the theme you get 6 months free support. You don’t need to purchase an support pack if that problem that you are having is related to our theme. But if you need our support then you need to extend your support for this.
Almost all the problems that some clients write here on comments sections after the updates are related to any plugin that they use and creates that problem or they have modified the core theme files.
Have a great weekend!
Kind regards,
—Ylli
Hi, good afternoon, I understand.
Thank you very much for your prompt response and help.
Greetings and see you soon.
Hi Tize,
Glad to hear that
Kind regards,
—Ylli
My related products tab is gone, epsurf.com.au
Hi there,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Related products & back ordering does not work any longer. I’ve shut down every plugin and the same result, no related products are showing on single product pages. You shouldn’t shake down customers for additional support payment when the basic functions are not working.
Just replied your other comment, nobody is pushing you to buy additional support if the issues were caused by the theme. We have simply updated the theme to the latest WooCommerce files as it was a big update of WooCommerce and it could cause any issues with plugins, please continue the conversation on the other comment.
Kind Regards,
Art
Did you fix the back order?
Hi robertsachristan,
The back order was not broken, it may have changed its style but it is not broken, so please update and if you have any issue with it let us know about it. You can send us the credentials via e-mail and we may have a look.
Kind Regards,
Art
You shouldn’t be so arrogant considering you forgot to included related products in the last update & had to release a fix. My theme is up to date. Post a video showing how to activate back ordering in Aurum. I use back ordering in my other sites, but can’t use it in aurum.
Hi robertsachristan,
Nobody is being arrogant, I asked you for participation to see what the issue may be as no other user has reported this issue yet, you have not sent the credentials yet.
Kind Regards,
Art
