344 comments found.
Hello, I purchased this great theme. I am using the finance them currently. How do I change the size of the H1, H2, H3 etc tags? Thanks.
Hi, Thanks for your kind words
You can add a custom CSS: https://pixeldima.com/knowledgebase/custom-css/
please use the link below to register for access so that you can post your question there: https://pixeldima.com/go/register/, so we can better assist you.
We are looking forward helping you out.
Thanks.
Is there a global setting for “no hypens” in body or title text? I submitted a ticket but can’t see it as logged anywhere in my dashboard on your support site. Sorry to bother you here.
Hi,
We got your ticket and we’ve responded to your ticket.
Thank You!
Any way to edit portfolio items or posts using page builder or vc? I have a current DIMA Portfolio plugin – just updated entire them. Why are portfolio and posts UI without a decent backend admin?! This is a major shortcoming of this theme – in 6 years, never seen this before in a premium WP theme.
Hi, Yes you can edit the portfolio using VC, please follow this image: http://prntscr.com/g08mep
Note: We provide all of our official support via the member area on our website. If you have not done so yet, please use the link below to register for access so that you can post your question there: https://pixeldima.com/go/register/, so we can better assist you.
Thank You!
OMG THAT IS WONDERFUL!! THANK YOU!!
How do I update an already installed theme?
Hi, You can check our knowledge base: How To Update The Theme https://pixeldima.com/knowledgebase/how-to-update-the-theme/
How To Update The Premium Plugins:https://pixeldima.com/knowledgebase/update-premium-plugins/
Note: We provide all of our official support via the member area on our website. If you have not done so yet, please use the link below to register for access so that you can post your question there: https://pixeldima.com/go/register/, so we can better assist you.
We are looking forward helping you out.
hi, I just bought your template and i would like to know how to edit ‘breadcrumbs’ > Home > Contact us? I need to change it to Main> Contact us thanks
the ‘Home’ in the ‘breadcrumbs’ is default and i need it to be in different language
Hey There, Thank you for writing in! We provide all of our official support via the member area on our website. If you have not done so yet, please use the link below to register for access so that you can post your question there: https://pixeldima.com/go/register/, so we can better assist you.
We are looking forward helping you out.
Hi there, we are seeing a lot of the below errors in our log. Any ideas please:
“[01-Jul-2017 10:02:37 UTC] PHP Notice: Undefined variable: is_slide_class in C:\inetpub\wwwroot\xxxxxxx.com\wp-content\themes\okab\framework\views\dima-global\related-post.php on line 19”
Hi, Could you please send us a ticket with your website and your FTP login, take a closer look at it, and let you know .
Thank You
Hi, since your “submit a ticket” page submit button is not working. I had to ask for support here.
I would like to Add background image for main title on category page (blog and post page).
Hi, actually we have received all three tickets, and one of our team is responding to it right now.
Thank You!
Hello i have send ticket but i dont received any reply can you reply me at szkyriakides@gmail.com
Hi, sorry for any inconvenience.
We just replied to your ticket. Also we have sent you an email to this one Could you check it again?
Thank you!
i got this error when installing plugins
Unpacking the package…
Installing the plugin…
The remote plugin package consists of more than one file, but the files are not packaged in a folder. Please contact the plugin provider and ask them to package their plugin according to the WordPress guidelines.
Plugin install failed.
Plugin not activated. A higher version of DIMA Portfolio is needed for this theme. Please update the plugin.
also i can’t install demo for shop version
Thank you for writing in! We provide all of our official support via the member area on our website. If you have not done so yet, please use the link below to register for access so that you can post your question there: https://pixeldima.com/go/register/, so we can better assist you.
This error happens when a server is unable to connect to itself to install a plugin package. You’ll just need to install them manually or contact your web host about it.
To find the plugins, first, you’ll need to unzip okab.zip. Then navigate to /framework/plugins where you should find the bundled plugin files. They can be installed from “Plugins > Add New” in your dashboard.
Thank You!
Hello i am trying to activate the theme through wordpress getting error The Token or Item ID is incorrect. thanks
Hi, If you mean that you are trying to use Envato Market Plugin to get update, please try to create new token from here https://build.envato.com/create-token/
, or wait for some time.
Note: ! We provide all of our official support via the member area on our website. If you have not done so yet, please use the link below to register for access so that you can post your question there: https://pixeldima.com/go/register/, so we can better assist you.
We are looking forward helping you out.
hello i have send ticket but i can see it in the website!!
Hello, we got your ticket and you will get the response directly to your email inbox.
Hi, I can’t install the theme
Please help ASAP. When trying to install the theme, it uploads normally and then says “Are you sure you want to do this? Please try again”. i’ve read the missing style sheet issue and I’m absolutely sure that I’m uploading the correct zip file. Please tell me what to do as soon as possible… Thanks!
Hi,
Sorry for any inconvenience, Could you please send us your login information and your login Url via support ticket from here: https://pixeldima.com/go/register/,
so we can better assist you.
We are looking forward helping you out.
Asalamu Alikom, Hello guys, I just have a quick question. Why when I activate the “Pagination” in blog or portfolio, the whole page reload when I press the next page of posts ??? And I also want to thank you again for this great theme 
Hi,
Your purchased SUPPORT EXPIRED
Thanks for your kind words, you are asking about Ajax pagination currently okab theme doesn’t provide it, you can try a plugin that provides Ajax pagination.
hi – how do I change the font size for the individual accordion title?
Hi,
You can do that by adding a custom CSS follow this post here: https://pixeldima.com/knowledgebase/custom-css/.
Please use the link below to register for access so that you can post your question there: https://pixeldima.com/go/register/, so we can better assist you.
We are looking forward helping you out.
Hi, even when I specify border thickness, border visibility and <thead> background colors, the table defaults to a particular look (barely visible borders, no colors on the rows and theads
Hi, Please open a ticket and send us your website with login information we will try our best to help you.
We are looking forward helping you out.
Hi there, I am considering purchasing your theme. Do you have a demo I can login to so that I can see the customizations options?
Thanks in advance
Hi, Thank you for your interest in our theme, sorry country we don’t have this, but you can see it from this video https://www.youtube.com/watch?v=4V_BpLpccOM
Or you can contact us back to send you documentation to see all customizations and options that the theme provide.
Feel free to contact us back if you have any questions. We will be more than happy to assist you.
Hi,
Hello team!
I want to buy the theme but I have a question?
Please, in the blog I can put video popup? Do you have an example?
Hi, Thank you for your interest in our theme,
You can add a lightbox with a video inside your blog if that what you mean, see this page https://themes.pixeldima.com/okab/lightboxes-gallery/
Thank You!
Hi,
Perfect indeed !!
Thanks!
I’m really sorry to ask this but I was about to buy the template yesterday at the $39 price, it was in my cart, and then today it changed to $60. Can you please still honor the $39 price? This is what I quoted to my client….
Hi, Thank you for your interest in our theme. Unfortunately this limited time special offer is over. Any new special offer will be announced in our social networks so make sure to follow us.
Thank you!
Hello, is it possible to change the filter “All” by the portfolio plugin nav? I want to change it in the german word “Alle”.
Hey There, Thank you for writing in! We provide all of our official support via the member area on our website. If you have not done so yet, please use the link below to register for access so that you can post your question there: https://pixeldima.com/go/register/, so we can better assist you.
We are looking forward helping you out.
Hello. How can I turn off animations? For example, when I show cursor on the team member and etc…
Hi,
Please note that support is given through our Support System.Please create a support request there , so we can better assist you
To add a custom CSS: https://pixeldima.com/knowledgebase/custom-css/
turn off animation for team :
.post-icon.link_overlay{ display: none; }
turn off animations (blog,portfolio..):
You can do it from blog and portfolio settings (You can find how to do it in Okab documentation PDF ).
Thank you, we look forward to serving you!
Hello. How can I change color of the number of items in the shop, and color of the menu item that cursor is on it ? Thank you.
Hi,
If you mean the price of the item
You can add the folowing CSS to Customize > Additional CSS (SEE GIF)
.woocommerce-Price-amount {
color: #e91e63;
}
And change the HEX code choosing your color.
For the menu items here is how to change the color (SEE GIF)
In order to better assist you please open a Ticket From Here and send us your login URL and login information and we will help you with that.
Thank you!
