28315 comments found.
Hi, I’m completely desperate. Since one week now I’m trying to get the same options than yours beside “my site” on the upper tool bar of wordpress, I just have “reader” instead of “flatsome” options like on your previews. Support seems a bit lost either, they just don’t answer me back when I prove the issue with a screen. Is this so complicated?
Hi there, sorry for the trouble.
A member of the team has attended to your issue.
Dear Flatsome-Team, congrats to the update to 3. Many improvements, great work! Here’s a little feature request regarding the Search Form with Category Dropdown:
The way it is now, its great for “Shop only” Websites.
As soon as you have a site with a content section (“Blog”) besides the shop, it would be a great improvement to be able to set the “All” Dropdown to filter Post Types instead of categories. Than the user could choose if they want to search “All”, “Shop”, “Blog” ... or maybe other custom post types, in case there are.
Thanks & Cheers, Tom
Hi Tom, thanks for the kind words.
Please place the feature request in https://uxthemes.canny.io/flatsome. This way you can be able to keep track of it’s progress.
Woocommerce, in the cart page If customer updates their carts without clicking “Update Cart” the check out page will not update to latest one, how can we force cart updated when they click “Check out”. Thank you
Hi there,
I am afraid this is not possible. The changes to the cart are only made when the update cart button is clicked, otherwise the changes do not take effect.
Does the logo support design when the logo is positioned slightly lower, outside of the header?
Hi there,
I am afraid this is not supported in the default template. You will need a bit of modification to achieve this.
Curious, is it possible to activate parallax backgrounds on mobile view, like if we imported this demo http://flatsome3.uxthemes.com/demos/shop-demos/parallax-shop/ ? Wanted to know pre purchase Thnks!
Hi there,
I am afraid parallax does not work on mobile.
Is it possible change the headers for cross sell and up sell products from “you may be interested in…” and “You may also like…” to something else? If so were is this feature located? Also is it possible to include a “add to cart” button on the up sell products?
Hi there,
1. To change the strings, you will need to translate the strings using the gettext filter https://codex.wordpress.org/Plugin_API/Filter_Reference/gettext
2. Upsell products do have an add to cart button
Our cross sell products on the cart have an add to cart button but on the product page the upsell category/widget shows the product but has no “add to cart button”? Can’t find an option for this anywhere?
Hi there,
Please send your website’s URL via support and we’ll look into it.
Any idea why live search isn’t working for my site on my Galaxy tablet? It works fine on my other Samsung device (S7 phone) and it works on desktop, just not on the tablet.
Hi there,
The live search is working well on the demo page over here. Please clear your tablet’s cache and check again.
Dear developers, help me please =) 1. How i can modify css only for single product page? I need to prohibit line breaks when i use H2 headers. For example i want to see in single product page h2 and normal text in 1 row. 2. How i can make h2 headers smaller only in single product page?
Thanks a lot in advance!
Hi Andrea,
1. This will need a bit of customization to accomplish. Please consult your designer on this.
2. You can use custom CSS for this. You can use the selectors
.single-product h2{font-size: 14px;}
Hello,
Does this theme has some sort of built-in cache? We are having issues on translated website (WPML). Sometimes, when user changes language, cart is still showing in previous language.
Hi there,
The theme does not have caching integrated. Please check your server.
Hello, can i achieve this (specifically, or please explaing what limitations id have) https://www.dropbox.com/s/vbn241o9ng7yokc/variables.png?dl=0 >> if you notice, there are 3 options on the top right that each have separate pricing, and if you click on any image, it populates in the main area. can we do this out of the box with your theme?
Hi there,
I am afraid this in not possible in the default template. You will need to use a third party plugin.
do you know what plugin CAN be added to achieve this?
Hi there,
You could try out the following extension https://docs.woocommerce.com/document/woocommerce-color-and-image-swatches/
thank you so much for being so responsive, ill look into it now
this is a specific option we are looking for, but it was not clear int he documentation of the plugin-if we buy your theme, will this recommended plugin do this- and if not, can you help me find out what will?
We will need to know if we can add option after a first option is selected. For example, “Type of media” option has “Canvas, Paper and Acrylic”. Then the second option will be “Add a Mat” but this option is only available for the “Paper” options. We will also need the “Add a frame” option which is only done to “Canvas” or “Paper”.
So basically we need to add layers of options based on the first option which is type of media.
Hi there,
I am not sure if the plugin will achieve this. Please contact the plugin developers here, they are in a better position to assist you https://docs.woocommerce.com/document/how-to-get-help/
So i updated to 3.0 after update i used kproxy to view the site https://daniel_k_ray-hotmail.tinytake.com/sf/MTYyOTQzNl81NTEwOTcx it was displaying like the css was not loading. i had to install 2.9 and it fixed everything.
Hi there, sorry for the trouble.
The issue is a bit odd. Could you try updating the theme on a staging site, ensure that you clear the cache after the update.
Hi, How can I order the categories in the sidebar in the category page?
Hi there,
I am not sure what you mean. Please elaborate on email via support and we’ll look into it.
Hi.. im having a problem to my clients site. which using your Themes.. the problem is
1. When Log in as a member in the website.. and redirected to the acount profile.. when you click another link it takes a lot of seconds before it will go to another link.. what is the issue for that?
Hi there, sorry for the trouble.
Please shoot an email via support and we’ll look into it.
Also there is strange text movements, in the photo below you can see the normal “working” banners *(That was tested with all of the plugins active and without them.)
But then when you look at them in mobile view text go’s over the borders and it’s not in the center at all, I have try in the “text box” options, “position”. and all other options without using own CSS it’s not going to look as in desktop version.
BTW, we also use Finnish and Swedish languages and the words are a bit longer than the English words, with that the results are even worse, the text is half way out of the banner and no matter what settings you try, nothing effects it, besides one option, to lower font size to almost invisible.
Hi there,
Please check out our responsive options http://docs.uxthemes.com/article/187-ux-builder-how-to-work-with-responsive-options
Thank you! I don’t know how I missed this options 
Hello,
There is a very strange problem on the site with “iThemes Security Pro” plugin installed. When you add any product to cart, it say’s “product bla bla bla has been added to your cart.” but then cart stays empty. same problem on phones and tested on all browsers.
Just to let you guys know too 
Hi there, thank you for letting us know.
Please send in a link to your site via support and we’ll check it out
Hello – using the wishlist element to the site.. when viewing the saved wish list, is it possible to change the ADD TO CART button to a external custom affiliate link?
Just to clarify, when viewing your wish list… can the add to cart button link to the affiliate link?
Page in question is here – http://preview.themeforest.net/item/flatsome-multipurpose-responsive-woocommerce-theme/full_screen_preview/5484319?_ga=2.67376726.699146714.1495488670-1927101511.1482147972
Hi there,
Yes you can 
Dear sir,
I updated with latest version: http://kereszteloruha.hu/
Pls check on mobile, it is not displaying the home or delays a lot, ty!
d.
Hi there,
I have checked your site on mobile and it is displayed fine. Please clear your cache and check again.
In regards to speed, see this guide http://docs.uxthemes.com/article/232-how-to-increase-page-speed
Pls check on ipad and iPhone: http://imgur.com/a/mHsoL
Pls check on Safari and Firefox, has really big problem, not downloading content. Thy a lot! d. —> kereszteloruha.hu
Pls tell me how to disable product count on category element.
Ty,
d.
Hi. If i want to use Elementor as my content page builder and not so much the page builder integrated in the theme (i will use it and stuff but maybe use elementor too), will it work as intended? I am mainly looking for a theme that gives me a lot of customization options for header, footer, sidebars, colors, typography etc. that are not content area related so that is why i am looking at this theme. But i just wondered if there will be a problem with me using Elementor as my page builder for the content area or not.
Hi there,
Unfortunately, until now there has been no official compatibility testing with that plugin. But, Flatsome uses WordPress coding standards so any extension that uses these same standards should work with our theme.
hello, this looks very interesting. do you happen to have a twitter feed shortcode as well? if not, what solution do you recommend for this?
Hi there,
I am afraid we do not have a Twitter feeds option. You will need to use a third party plugin to achieve this.
Please I have problem configuring theme via uxthemes as it shows blank page on customize page section. And as a result I find it difficult to use the tool. Please help.
Hi there, sorry for the trouble.
Please see this troubleshooting guide http://docs.uxthemes.com/article/202-missing-customizer-or-ux-builder