225 comments found.
Hey just need to know which files, formats the page for “Team” members’ individual pages. I can’t seem to find it. I’ve tried the themes folder but I couldn’t trace the actual template. If you could just point me in the right direction I’d be more than grateful!
Hello,
Please submit a support ticket and provide us with detailed description of the issue.
Submitted a ticket for support. My site was pending over 10 hours for the demo content. I tried a second time and still same thing.
Hello,
We already replied on your ticket. Please check it.
Presale question.
My questions is about the sermon section. On the homepage I see the podcasts sections. However, I don’t see a podcast archive anywhere, they only appear on the home page. Also, on the sermons page, none of them offer an audio version, video version, PDF download etc. Can these items be features on the individual sermon pages as well? Right now it is just text, and these seem like pretty common features in other themes for sermon sections.
It just seems odd and feels more like it is just a blog labeled “sermons” rather than an actual section built to feature sermons.
Also can the sermon page be displayed in a non-masonary layout? These can be confusing for a lot of users.
Ah, I see now that the sermons is really just an events listing. My questions still stand above on the availability of features to make it function like a sermon section should.
Hello,
Thank you for your interest in our theme.
Podcasts section created manually using audio shortcode. It is not created using posts.
Sermons page created using essential grid plugin and you can select different layouts for it. If you will create sermons page as a post then you will be able to add audio, video or PDF.
Hello,
I’m having a few issues:
1) when I make updates on the site – I don’t see it update on the live site.
2) I have “remove page titles” checked off and for some reason the page titles are still there
3) I want to display contact info above the navigation and for some reason i don’t see it there when I type it in.
Hello,
I’m sorry that you are having issues with our theme.
Please submit a support ticket and provide us with your website address and admin panel details and we will check the issue.
I’ve got the Events Calendar running on my site http://hopetoyou.com/, however the Event Start Date and End Date appear as 2 separate times for the event rather than a start and end. There is no hyphen to separate the start and end. And if the event ends on the same date it shows the month twice which is redundant. The Time range separator in the Settings is a hyphen but it is not showing on the site. People are showing up at the Event End time!
Hello,
Please submit a ticket to our support system and provide me with website address and Wordpress admin panel details so I can check the issue.
Our support forum is temporarity down for maintenance. Please take our apologies for any inconvenience caused. It will be up and running in a while. For urgent cases, pleases contact the technical support operator via email tony@themerex.net
The PSDs were not included with the HTML files and I’ve requested them via your support system only to be stuck with a maintenance notice that several other users have commented appears rather frequently. Please provide the files as requested. Every other theme i’ve purchased via Themeforest has included the PSDs.
Hello,
I’m sorry for a delay.
PSD files are not included into the package to reduce downloadable archive size. We provide PSD files after request in our tickets system.
Unfortunately our support system was under maintenance these days. Download link already provided in your ticket.
This is not an easy template to work on. And I’m using the dummy content.
Hello,
I’m sorry that you are having issue with our theme customization. Please submit a ticket to our support system and specify what issues you are having and we will provide solutions.
Hello, I get a HTTP 500 every time I try to edited my pages or anything, I uploaded the dummy theme also, help
Hello,
Please submit a ticket to our support system and provide us with your website address, Wordpress admin panel info and FTP details so we can check the issues.
Is there an easy way to change the text on the donate button to “give”?
Also how do i add the location icon on the top user menu next to the address like in the demo page?
Hello,
I replied on your ticket. Please check it.
I am very, very unhappy with the SLOW response time of this developer. My client is upset because of the delay. I gave you login credentials to FIX the problem with your theme. You take more than 2 days to respond each time. Very, very angry.
Hello,
We are sorry for a delay.
Please check your ticket.
The Google Maps is not displaying, seems to be an error. Please check with dev tools console
Hello,
Google maps has changed the standard plan policy on June 22, 2016 requiring the API key to make the map work: https://maps-apis.googleblog.com/2016/06/building-for-scale-updates-to-google.html This feature has been integrated into each theme update. So the steps below will help you to get rid of the error and make the map work on your website:
1. Make sure you use the most recent theme version. Check the ‘Change log’ section on the theme description page to find out about the last version release.
2. Generate the Google Map API key following this link https://developers.google.com/maps/documentation/javascript/get-api-key?hl=en
Make sure you added http:// before the URL.
3. Navigate to Theme Options – Service section in your admin, add the key into the Google Map API key field and click ‘Save Options’. With that done, if the API key is generated properly, you will see the map working on the site.
Thanks
You are welcome!
I keep getting this error when trying to upload the dummy content:
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator and inform them of the time the error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log.
Apache Server at encoretestsite7.xyz Port 80
How do I fix this and upload the dummy content>?
Hello,
Please submit a ticket to our support system and provide us with your website addressб Wordpress admin panel and FTP details so we can check the issues.
PreSales Question: Is the timeline of events part of the Tribe Calendar or is this something separate? I want to be sure that I can pull events into the timeline from the calendar without having to create them in two places. Thanks for your help!
Hello,
Thank you for your interest in our theme.
Timeline section create using shortcode and it is not related to the events
Wow….I just got to know this theme doesnt have a store…..needed it so bad…
Your demo links are broken.
Hello,
This was a temporary issue and now theme demo works fine.
Your live preview is coming up blank for me in both Chrome and IE.
Hello,
This was a temporary issue and now theme demo works fine.
Import progress: 100%.
Due to the expiration of the time limit for the execution of scripts on your server, the import process is interrupted! After 3 seconds, the import will continue automatically!
i have follow instruction max_execution_time 600 memory_limit (up to) 256M or 512M for creating custom color schemes with LESS CSS compiler. post_max_size 32M upload_max_filesize 32M
i am using nginx webserver
Hello,
Please submit a ticket to our support system and provide us with your website address and Wordpress admin panel details so we can check the issues.
Hi, I’m interested in your theme vs another one because it looks good, but I’m curious if I can modify the upcoming events on grace to look like the dunamis theme (halfway through live preview) . Also do you have any donation support or functionality planned like in the other church themes as donations/fundraising is a base function that most churches look for.
Thanks, your theme looks awesome.
Hello,
Thank you for your interest in our theme.
I’m not sure how the dunamis theme looks like but you can edit anything in our theme if you have sufficient skills.
Donation functionality included in the theme and you can see this on live preview.
Oddly enough on firefox, the donate functionality doesn’t load on the live preview. It just loads a blank white page. Can you see if that is perhaps a bug or my computer? or it it just a hyperlink to paypal? By functionality I do mean a form with options to do one-time, monthly, annual donations. Most themes have it in one form or another.
Examples: http://drive.cro.ma/dunamis/give-online/ http://ichthys.modeltheme.com/donations/or integration with a donation plugin like Give or one of the others. This seems to be the only thing missing on your template that would make it complete.
Hello, In case you recently could not use our ticket system and had issues submitting support tickets, please do not panic. All you need to do is to try creating the ticket again. Unfortunately, the issue occured for reasons beyond our control. Please take our apologies for any inconvenience caused.
