28315 comments found.
Hey,
Just wanted to inform about something found on iPhone Firefox users when they add to cart products it loads but nothing go’s to cart, do the same in Safari and all works, so something to do with Firefox and Woocommerce/Flatsome on mobiles…
Hi there,
I have checked using the iPhone 6S and I am unable to replicate the issue. Send your website’s URL via support and we’ll look into it.
We are getting a lot of trackback/pingback spam on the site’s favicon
The site considers the favicon an Attachment Page / Media and is ignoring the rules for “Allow link notifications from other blogs (pingbacks and trackbacks) on new articles” and also the fact that we have completely turned off comments.
If you go to the /favicon “page” you can clearly see there’s a comment window and also a ””or leave a trackback: Trackback URL”
Is there a way the theme can stop this from happening?
[edit] I logged out of the admin account and now cannot comment nor does the link for the pingback work… which makes it even more unsettling that bots can get in there…
Hi – I cant see any graphics showing in the backend – ie I get missing images rather than icons etc for the UX content menu.
Hi there,
Please shoot an email via support and we’ll look into it.
will do thanks
Hello, I am using Flatsome 3.2.2 for my ecommerce site and have experienced an issue with the latest update…All category links still work, but when I click on a specific product, I just get the spinning wheel. Has anyone else experienced this and if so, all suggested remedies are greatly appreciated.
Hi there,
Please update to the latest version 3.3.5 and check if the issue persists http://docs.uxthemes.com/article/77-how-do-i-update-the-theme
I have updated to the latest version..the issue persists.
Update: I can now see the products but I get an error when attempting to add an item to the shopping cart – 503 page.
Hi there, sorry for the trouble.
Send your website’s URL via the support tab and we’ll look into it.
Hello UX-Themes, The link on
1) Replace this file with flatsome/inc/shortcodes/google_maps.php https://www.dropbox.com/s/f7ppdte2b1sailq/flatsome-hot-fix-google_maps.php.zip?dl=0 2) Create a API key here: https://developers.google.com/maps/documentation/javascript/get-api-key
3) Add API key to the the google maps shortcode. [google_maps api=“API_KEY_HERE”]
Does not work anymore, do you have a new link ?
I’ts solved with a api key of google
Awesome 
Good luck with your site
I have recently updated my version of Flatsome, and the blog excerpts on the main Blog page are much shorter than they used to be… could you please direct me to where I can set the length of these?
Hi there,
This snippet should assist you achieve this. Place it in the functions.php file
function wpdocs_custom_excerpt_length( $length ) { return 20; } add_filter( ‘excerpt_length’, ‘wpdocs_custom_excerpt_length’, 999 );
Thanks – unfortunately I had tried this before and it tried again now, and this has not worked. I changed the 20 to 60 and still nothing… do you know of another way?
Hi there,
You can check out this plugin https://wordpress.org/plugins/change-excerpt-length/
My website is not load UXbuilder. In the console display error “Failed to load resource: net::ERR_INCOMPLETE_CHUNKED_ENCODING”
What’s wrong with you?
Hi there, sorry for the trouble.
Please see this troubleshooting guide http://docs.uxthemes.com/article/202-missing-customizer-or-ux-builder
Error still does not fix. Previously I have test version 3.2.5 and see ok. Can you send me version 3.2.5?
Hi there,
Please shoot an email via support and we’ll look into it.
Thank you i already know this error and fix it
i would like to use contact form 7 plugin with this theme, i need to be able to upload files through contact form. do you support it and do you have pre-made styles for it?
Hi there,
Flatsome supports Contact Form 7. The theme offers some presets as shown here http://flatsome3.uxthemes.com/elements/forms/
Hello how can I disable zoom on specific products? Thanks!
Hi there,
You will need a bit of customization to achieve this.
I have a plugin for disabling the woocommerce zoom. But I think its not working with Flatsome theme.
Hi there,
As you can imagine we are unable to support all the plugins out there. What you can do is to place a feature request asking the development team to explore the possibility of making this plugin compatible with our theme here https://uxthemes.canny.io/flatsome
Thank you!
My site is not checking out properly, there is no notification that the checkout was successful, even though the order is captured, it looks as if nothing has taken place. I am trying to trouble shoot and came across this error.
Uncaught TypeError: jQuery(...).resizeselect is not a function at Object.attach (flatsome.js?ver=3.3.5:94) at Object.attach (flatsome.js?ver=3.3.5:62) at HTMLDocument.<anonymous> (woocommerce.js?ver=3.3.5:1) at HTMLDocument.dispatch (jquery.js?ver=1.12.4:3) at HTMLDocument.r.handle (jquery.js?ver=1.12.4:3) at Object.trigger (jquery.js?ver=1.12.4:3) at Object.a.event.trigger (jquery-migrate.min.js?ver=1.4.1:2) at y (jquery.js?ver=1.12.4:4) at XMLHttpRequest.c (jquery.js?ver=1.12.4:4) attach @ flatsome.js?ver=3.3.5:94 attach @ flatsome.js?ver=3.3.5:62 (anonymous) @ woocommerce.js?ver=3.3.5:1 dispatch @ jquery.js?ver=1.12.4:3 r.handle @ jquery.js?ver=1.12.4:3 trigger @ jquery.js?ver=1.12.4:3 a.event.trigger @ jquery-migrate.min.js?ver=1.4.1:2 y @ jquery.js?ver=1.12.4:4 c @ jquery.js?ver=1.12.4:4
Hi there, sorry for the trouble.
This might be a plugin conflict. Please check if the issue persists with only WooCommerce active.
Hi.. one questions.. how can i remove the filter in the product category? (which lets me sort by date, popularity, price) i think its called “woocommerce-ordering” in the html
Hi there,
This snippet should do the trick. Place it in the functions.php file
remove_action( ‘flatsome_category_title_alt’, ‘woocommerce_catalog_ordering’, 30);
hey thanks for the reply! how can i edit the php file you mentioned? theres no editor in the appearance.. ive tried to connect via filezilla so i can reach the files but the server declines connection ..is there any way i can get to functions.php? 
Hi there,
You can use this plugin to add the snippet to your functions.php file https://wordpress.org/plugins/code-snippets/
yes! it took me some time but for anyone who get the same problem in near future:
-go like mentioned above in your child themes folder to functions.php
-add this code:
add_action( ‘init’, ‘my_remove_flatsome_woocommerce_catalog_ordering’, 20 );
function my_remove_flatsome_woocommerce_catalog_ordering() { remove_action( ‘flatsome_category_title_alt’, ‘woocommerce_catalog_ordering’, 30); }
yes! it took me some time but for anyone who get the same problem in near future: -go like mentioned above in your child themes folder to functions.php -add this code
add_action( ‘init’, ‘my_remove_flatsome_woocommerce_catalog_ordering’, 20 );
function my_remove_flatsome_woocommerce_catalog_ordering() { remove_action( ‘flatsome_category_title_alt’, ‘woocommerce_catalog_ordering’, 30); }
Hi there,
I am afraid we do not have a setting to achieve this. You might need a bit of customization.
could you please help me with this
Hi there,
I am afraid we do not offer customization services. You can seek expert services here https://codeable.io/
whatsapp sharing page title is not formatted well
its showing like this
G2%20Axle%20%26%23038%3B%20Gear%20Dana%2044%20JK%20Rubicon%20Rear%20Master%20Installation%20Kit – http://aone.buonochocolate.net/shop/drivetrain-differential/ring-and-pinion/g2-axle-gear-dana-44-jk-rubicon-rear-master-installation-kit/
Hi there,
I will share this with the development team right away.
any update??
Hi
how can i set when you hover over main menu category only subcategories are displayed (without subsubcategories) When you go down the “dropdown” tree, when hover over subcategories, subsub categories appear on right side.
Thank you
Can that be done without new plugin, because i try MEGA MENU, but then there is their graphic in menu and not graphic from FLATSOME.
Hi there,
I am afraid this is not possible in the default template. In regards to the duplicated menu go to Theme Options > Header to open the Header Builder. Just drag the “Main Menu” element to the “Not in use” bar.
Hi
how can i set when you hover over main menu category only subcategories are displayed (without subsubcategories) When you go down the “dropdown” tree, when hover over subcategories, subsub categories appear on right side.
Thank you
Hi there,
I am afraid this is not possible in the default template. You will need a third party plugin to achieve this. Check out https://codecanyon.net/item/ubermenu-wordpress-mega-menu-plugin/154703?ref=sevenspark&utm_source=wpmegamenu_organic&utm_medium=demo&utm_content=default&utm_campaign=demo
I purchased th theme. One question (do not know where to post it )
In the author box, at the bottom of posts, is it possible to make the author name and/or photo clickable ? On my website, posts are made by members of a community (I am using Ultimate member) and it would be very convenient to click on the author to see its profle. It works fine with the author’s name in the header (see http://www.bienaporter.com/communaute/pull/sweat-badges-brodes/), but no link at the bottom.
Thanks and congratulations for this theme !
Hervé
Hi Hervé,
I am afraid there is no setting to achieve this. You can place a feature request for this here https://uxthemes.canny.io/flatsome
Hey there. Flatsome version 3.3.5 but active Child Theme version 3.0. plus latest version Wordpress. I have a new problem not seen before. The Main Menu tabs will not open pages. Safari says cannot open page. Created a page, called it Shop and added Shopify embed buy button embed code. Page rendered fine. Since then have issue with site being exceptionally slow plus menu tabs not functioning. Any ideas? I have emailed privately but has anyone else experienced this? Thanks
Hi there,
I have checked our helpdesk and I am afraid I cannot find your email. Please resend the email via support and we’ll look into it.
absolutely love this theme! but how do I get rid of the “my account” and “cart” in the top right of the theme I tried adding nav-right display:none but it goes all screwy https://www.securitytrained.co.uk/
Hi there,
I have checked your site and it seems you have managed to remove the elements
Hi, I need to replace the flatsome Breadcrumb with the Yoast Breadcrumb or use the Yoast Default Product Category. We are in a setup with 3000+ Categories and some products are assigned to 100+ categories but there is one primary category. Have you got a simple solution for that? I already spent hours. Thanks a lot in advance.
Hi there,
See this article on how to implement YOAST breadcrumbs https://kb.yoast.com/kb/implement-wordpress-seo-breadcrumbs/
Twitter login?
Hi there,
You can use this plugin to enable log in with Twitter https://wordpress.org/plugins/nextend-twitter-connect/
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