3572 comments found.
Where is the secondary menu displayed?
Hi there,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Thanks for your understanding and see you on the other side 
Kind regards,
—Ylli
Hi there,
I am trying to post a ticket on your support website but it is not letting me. After selecting ‘[Verified] Aurum’ and clicking ‘Verify purchase with Envato’, it takes me to page which I must either approve or deny. After selecting ‘Approve’, it simply takes me to the previous page with no changes or option to actually write a ticket… Any guesses as to why?
Anyhow, my questions are as follows:
1.) I have recently updated both WordPress, all 3rd party plugins, and Aurum to the latest versions. I noticed that the map for the contact page required a Google Maps API. After pasting in the API code, I noticed that I was not able to select zones for the locations. As soon as I go to type something in the field, it automatically changes from ‘Search for address…’ to ‘undefined’. The search option also serves no value, as it remains saying ‘Searching…’ for an indefinite amount of time. Any guesses why this is happening?
https://ibb.co/kw61YQ2.) When attempting to customize the LayerSlider by adjusting some of the default settings and appearances, I get prompted an error message when attempting to save such changes. After following the proposed troubleshooting methods of disabling themes and plugins, the error message continues. Any ideas?
https://ibb.co/eRBh7k3.) When viewing a post on mobile, I noticed that there is a weird glitch occurring with text wrapping around an image. I’m not sure what is happening to cause this. Any thoughts?
https://ibb.co/jN6of5 https://voltfuse.com/blog/bye-camp-of-champions/Hi there,
You must have support package to be able to login on the support area.
Then please use one of the methods below: http://drops.laborator.co/cGTx
If you still have problems to post your ticket, please record all this procedure and send us the video URL to check this problem with the Ticksy author.
Thanks for your understanding!
Kind regards,
—Ylli
Hi there,
Thanks for getting back to me. Where am I able to find my envato purchase code?
Also, are you able to address my above inquiries? As they are not customizations or tweaks, simply glitches within the Aurum theme. Will these be fixed in future releases? I would appreciate some thoughts and solutions towards fixing this.
Cheers,
Alex
Hi Alex,
You can address those questions on our support area please.
You can login with Envato there as we explained on the video but if you want to login with you purchase code you can do that too.
Please read this article to learn how you can find your purchase code.
See you on the other side.
Kind regards,
—Ylli
Hi Ylli,
Thanks for writing me back. Unfortunately it will not let me post the tickets because apparently my purchase code has expired. Do you predict the above will be corrected in future theme updates?
Alex
Any thoughts?
Hi Snowfreaks,
1— Please check if you are using the latest version of the theme because we haven’t received any complain for this area by any user.
The latest version of the Aurum is 2.9.8.1 (for the moment), you can read the changelog on this link.
2— This should be a problem on your server so please contact your hosting provider or Layer Slider support.
If you where using an old version of the theme then you need to update this plugin to the latest version that our theme offers.
3— Read the first answer. It looks that you are using an very old theme update (2.5).
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support in the future, please just write a ticket on our dedicated support center and our team will assist you.
Thanks for your understanding!
Kind regards,
—Ylli
Thanks for getting back to me, Ylli.
So the only way for me to submit a ticket on your page is to purchase the extended support?
Hi Snowfreaks,
Unfortunately yes, but you also must be on the latest version of the theme, maybe you don’t need our support when you update the theme and then the premium plugins too.
Just read our changelog, there you will find all the informations.
Thanks!
Kind regards,
—Ylli
Hi Ylli,
These issues are occuring on a dev site I have setup, not my main website, www.voltfuse.com. My dev site has wordpress, woocommerce, Aurum, and all plugins up to date.
The issues seem to lay within Aurum and the Advanced Custom Fields, Advanced Custom Fields: Coordinates, and Advanced Custom Fields: Repeater Field.
Hi there,
Please delete “Advanced Custom Fields: Coordinates” plugin, it has been deprecated and maybe the problem happens from this plugin.
Kind regards,
—Ylli
Fantastic, that did the trick on the contact page map, Ylli!
I can remember inquiring some time ago about you guys adding a feature that would expand additional details for map pins, showing store locations and their details. Is this a feature you have added yet, or know how we can achieve?
For example: https://ibb.co/iZaAF5
And for my question regarding text wrapping on mobile view, any thoughts as to why that would be occurring, even though I have all content and plugins up to date on my dev site?
See here: https://ibb.co/iZaAF5 and https://voltfuse.com/blog/bye-camp-of-champions/
Thanks for addressing my concerns here. After affirming this, I shall be out of your hair.
Cheers,
Alex
Hi there,
1— This feature is not available on our theme for the moment.
2— This is how Wordpress blog handles the text by default. And this is a customization question but I will try to help you this time. If you want you can apply this fix, that will make your images 100% of the devices that are 720px and below.
Please add the code below to your Custom CSS area:
@media screen and (max-width: 768px) {
.post-formatting .wp-caption {
width: 100% !important;
}
.post-formatting img {
width: 100%;
}
}
P.S: You must write only on our suppurt system the next time that you need a theme support because we will not reply to clients that want support from the comments section anymore.
Thank you very much for your understanding.
Kind regards,
—Ylli
Hi Ylli,
Thanks, that did the trick!
I have one final question… I apologize, and don’t answer it if you aren’t aloud.
See here: https://ibb.co/jWjK8Q
Will this be updated in the next theme release? I’ve tried updating and manually replacing the file but no luck.
Also, LayerSlider support said that the theme author is responsible for handling my above question. I suppose I will wait and see if the next theme release fixes it.
Thanks again, and I apologize for this.
Hi Snowfreaks,
We always write this on the theme changelog and also on this article.
Kind regards,
—Ylli
I noticed that the same file that is mentioned at the end of that article for Kalium is the same file of that is out of date for Aurum. However, I assume that download that is included in the article would not solve the Aurum issue.
I assume we can soon expect an update for Aurum that will be compatible with 3.0.8?
I have files that are out of date… The core files are the wrong version.
Urgent: My woocommerce version is Version 3.0.8 and everything is broken on the product page. Please advise. Example page:https://www.estatediamondjewelry.com/product/granada-ring-circa-1920/
Hi thesaberteam,
Please make sure that you are using the latest version of Aurum.
As we always write this information in Aurum changelog: “Laborator recommends not update WooCommerce to a newer version than 3.0.5 before we release compatible version of latest WooCommerce update”.
If you have already updated your WooCommerce then please read this article: Theme contains outdated copies of some WooCommerce template files.
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Hello, we get a error message since last update at woocommerce orders:
Notice: id was called incorrectly. Order properties should not be accessed directly. Backtrace: include(‘wp-admin/edit-form-advanced.php’), do_meta_boxes, WC_Meta_Box_Order_Data::output, do_action(‘woocommerce_admin_order_data_after_shipping_address’), WP_Hook->do_action, WP_Hook->apply_filters, sendcloudshipping_admin_order_data_after_shipping_address, WC_Abstract_Legacy_Order->__get, wc_doing_it_wrong Please see Debugging in WordPress for more information. (This message was added in version 3.0.) in /home/marylenemadou/public_html/wp-includes/functions.php on line 4139
anything you know ?
Hi hansp,
Please make sure that you are not using Child theme, because maybe you are using an outdated file on your Child theme files.
We don’t have this issue on our theme, and it should work to you too. Can you please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.
P.S: We use comments section of the theme only for a pre-sale questions.
If you still need our support, please just write a ticket on our dedicated support center and our team will assist you.
Thanks for your understanding!
Kind regards,
—Ylli
I can’t figure out how to make the header transparent in my theme. Is there some kind of option I am missing?? O__O
Hi there,
You can find that option when you click Edit Page, please see this video http://drops.laborator.co/DjM5R
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Hi, does the Aurum theme come with the currency switcher you see in the demo? For example when you select from US to EURO it automatically does the currency change. Thank you.
Hi aldrinhart,
We support this feature and this feature can be activated if you use WPML plugin on your site.
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Thank you Ylli
Glad to hear that
Regards!
—Ylli
Hi,
1. Do you have a maintenance mode or page integrated?
2. Also I have a problem with my png logo. Whatever the image used, the theme doesn’t wants to display it.
Hi WooInvest,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Hi, I already checked your live demo theme, your theme is beautiful and awesome. But i have 1 question about the checkout page? Can it separate checkout page into 2 steps, step 1st: customer will put their billing information, and shipping address also. Step 2nd customer will see the order detail and finish the payment.
The main purpose of all 2 step is for collecting the customer info. Just in case they will not finish the checkout. So i can use abandoned email campaign for recovery the sales. IF you know Shopify checkout process you will see they’re doing this.
Can i do that with your checkout process in your theme? thank you.
Hi there,
That is not possible through the theme options or by default via WooCommerce settings, but I have found YITH WooCommerce Multi-step Checkout plugin which does the checkout part step by step. Unfortunately I don’t know if the plugins collects information before proceeding with the checkout.
Kind Regards,
Art
thank you for your reply.
I just found this plugin: https://codecanyon.net/item/woocommerce-multistep-checkout-wizard/8125187, Does it work fine with your theme?
Hi leo1in88,
We have not tested it so I cannot say if it works or not.
Kind Regards,
Art
Hi there,
I just want to know how can i get my products page looking like this demo on your site: http://themes.laborator.co/aurum/fashion/shop/?show-shop-categories=true
I tried to use the parameter but it doesn’t work.
Hi witlab,
We have moved our support system to Ticksy, which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Kind Regards,
Art
Hi there, I found the configuration is about WoCommerce pages.
Thanks for your help.
Hi witlab,
Glad to hear that you managed to find it, next time if you need support please use our external support center
Kind Regards,
Art
Hi Aurum,
I’m experiencing some responsive issues and would really appreciate your help to solve this. My support has expired and I understand if you can’t pick this up, but if so, please could you let me know if you would be able to help me with below before I extend my support?
1. When browser window is between 980px and 1200px, the product images in my product carousels becomes very small and items are no longer centered.
2. I have a product carousel on the shopping page, with the Columns count set to 2. When browser window is larger than 1200px I see 2 columns as expected. However as I shrink the window it changes to 3 columns, until the window is the size of a mobile, and then only showing 1 column. When 2 columns has been defined, I would expect to always see 2 columns no matter browser size?
Finally, I have an issue with responsiveness on the cart page, where the product overview is wider than the window, and creating a “horizontal scroll”. This happened after I updated the latest version of Aurum and Woocommerce 3. Is this a know issue that will be resolved in a future update?
Many thanks, Gabriella
Hi Gabriella,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Thanks for your understanding and see you on the other side.
Kind regards,
—Ylli
Hi, my site is crash after update to the latest version with Envato Toolkit. Please advice how should I update without an issue? Tq
Hi kywong85,
Envato has introduced a new plugin that can update the themes it is called Envato Market and we have added this version from the Aurum 2.9 that we released on March 2016. (see changelog).
If you still have any problem with the update then please send us your site URL, WP and FTP credentials on email? We need to investigate your problem and then get back to you if we have any possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because we only provide support on dedicated support center. Also emails response time can be up to 7 business days.
Kind regards,
—Ylli
Just bought the theme to find out that woocommerce templates are outdated!
Your theme (Aurum) contains outdated copies of some WooCommerce template files.
aurum/woocommerce/single-product/add-to-cart/grouped.php version 3.0.3 is out of date. The core version is 3.0.7,
Hi there,
Don’t worry for that message, this message doesn’t create any problem and we will update that file on our next theme update.
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support in the future, please just write a ticket on our dedicated support center and our team will assist you.
Have a great day!
Kind regards,
—Ylli
Pre-sale question, is it possible to have the menu icon on mobile on the left side?
Hi JelmerPWN,
Unfortunately that’s not possible through the theme options, we can do that by giving you a custom CSS for that
Kind Regards,
Art
Hi,
I keep seeing this message:
Your theme (Aurum) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.
Can you advise what I need to do to clear the issue?
Thanks
Harriet
Hi Harriet,
Can you please let me know which version of the theme you are using? We have updated the theme and it is compatible to WooCommerce 3.x.
Kind Regards,
Art
hello Team, My support has expired. But could you please help me with this. The visual composer , it doesnt work. on clicking on the classic mode nothing happens . on clicking on the front end it just opens up the page and nothing happens. When you try to add elements, nothing happens. Its just not responding. Do we have to purchase the visual composer since it doesnt work on my website? doesnt it come with the theme update?
Hi Hibar,
That is happening because you are using the latest version of our theme but you haven’t updated Visual Composer (and probably other premium plugins too).
To update those plugins you just need to go to your Wordpress dashboard > Appearance > Install Plugins.
If you can’t update any premium plugin that comes with our theme go to Plugins > Installed Plugins and delete that plugin then install it from Appearance > Install Plugins page again.
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support in the future, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
The Visual Composer just loads if I try to edit the page. How can that get solved?
Hi ompro,
Please make sure that you are using the latest Aurum update, currently version 2.9.8.1 (see changelog).
Then after you update the theme make sure to go to Appearance > Install plugin to update your Visual Composer version to the latest one that the theme offers.
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support in the future, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
ok, noted… Thanks for the help
Hi,
Can I delete Layer Slider without having any issue on the site? I am using Slider Revolution instead. I edit the child theme instead of the parent.
Thank you
Hi there,
Layer Slider is not a required plugin for Aurum theme, so if you don’t want to use sliders on your site or you want to use another plugin (such as Revolution Slider on your case) then you can disable or delete this plugin
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support in the future, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Hi Yili,
Thank you for replaying. I deleted it and this is the message it gives “This theme recommends the following plugin: Layer Slider. Begin installing plugin | Dismiss this notice”
Thank you
Hi gabycd,
Just ignore that message and click “Dismiss this notice” button.
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Hello,
I got a similar problem. I’ve updated Woocommerce to the 3.7.0 version and when I click “Products” at the WP Panel, the page shows me this sentence:
Fatal error: Call to undefined function get_field() in /home/storage/0/72/4d/treeluxbrazil/public_html/novo/wp-content/themes/Kalium-Full-Package/kalium/inc/laborator_filters.php on line 292
Can anyone help me?
Thanks
Hi there,
Please post in our support forum at http://laborator.ticksy.com or post with the account you bought the theme, as this one is not assigned to the purchase.
Best Regards
Art
Is the latest theme version compatible with latest version of Woocommerce ? If not, which version I should install. Thx.
Hi liquidzine,
Yes, the theme is compatible with the latest version of WooCommerce as it was updated to WooCommerce 3 lately.
Kind Regards,
Art
Just wondering if this theme is compatible with PHP 7?
Hi aktivtactics,
The theme is compatible with PHP 7 but if you encounter any issue then don’t hesitate to write in our support system.
Kind Regards,
Art
